# Voxco Online Software Reviews, Demo & Pricing - 2026 > Review of Voxco Online Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/ca/survey/voxco-online-profile --- [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / Voxco Online Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/market-research/voxco-online-profile/reviews/)[Alternatives](https://www.softwareadvice.com/market-research/voxco-online-profile/alternatives/) # Voxco Online 2026: Benefits, Features & Pricing Wondering if Voxco Online is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Voxco Online 4.1 [(61)](https://www.softwareadvice.com/market-research/voxco-online-profile/reviews/) Pricing Pricing available upon request ### About Voxco Online Voxco Online is multichannel survey software for data collection any place, any time. The solution is made for (and by) professional market researchers. Users can drive survey efficiency with a powerful questionnaire editor that allows an engaging look & feel, robust behind-the-scenes logic, and dynamic multimedia. Clients are given a choice of SaaS or on-premise data hosting, customizable data dashboards, and personalized customer service. Voxco has clients in 30+ countries and offices in Canada/US, Europe & Australia. Wondering if Voxco Online is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. ## Voxco Online User Interface ## Popular Voxco Online Alternatives Main Product Voxco Online 4.1 [(61)](https://www.softwareadvice.com/market-research/voxco-online-profile/reviews/) Ratings Breakdown - 3.79Ease of use - 4.35Value for money - 4.16Customer support - 3.98Functionality Pricing Available upon request Get Price Alternative Product [UmfrageOnline](https://www.softwareadvice.com/product/449992-Enquetes-Maken/) 4.6 [(1664)](https://www.softwareadvice.com/product/449992-Enquetes-Maken/reviews/) Ratings Breakdown - 4.62Ease of use - 3.86Value for money - 4.20Customer support - 4.52Functionality Pricing Starting at $35.00 per month Get Price Alternative Product [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) 4.7 [(11447)](https://www.softwareadvice.com/forms-automation/google-forms-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.77Value for money - 4.37Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10458)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2893)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [QuestionPro](https://www.softwareadvice.com/product/153082-QuestionPro/) 4.8 [(532)](https://www.softwareadvice.com/product/153082-QuestionPro/reviews/) Ratings Breakdown - 4.64Ease of use - 4.76Value for money - 4.70Customer support - 4.67Functionality Pricing Starting at $83.00 per month Get Price ## Voxco Online Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Voxco Online Pricing available upon request Plan includes: - More than 40 question types - Real-time response tracking - Access to more than 10 million respondents Voxco Online Panel and Portal Pricing available upon request Plan includes: - Detailed tracking of panelist activity - Custom portal for panelists Voxco with Ascribe Pricing available upon request Plan includes: - Open-ended response analysis - AI-based extraction of categories and themes - Interactive text analytics and coding of open-ended questions Enterprise Pricing available upon request Plan includes: - Omnichannel solution for online, face-to-face, and phone surveys - Enterprise-level data privacy and security (SaaS or On Premise deployment) Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Voxco Online Features - Popular features found in Survey Customizable Questions Customizable Templates Data Analysis Tools Data Import/Export Drag & Drop Email Marketing Feedback Management Question Branching Skip Logic Support Audio/Images/Video URL Customization - More features of Voxco Online Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Benchmarking Charting Conditional Logic Customer Segmentation Customizable Branding Customizable Fields Customizable Reports Data Security Data Visualization Email Management Email Reminders Face-to-Face Mobile Survey Monitoring Multi-Channel Distribution Multi-Language Multiple User Accounts Offline Access Offline Response Collection Panel Management Paper-Based Phone-Based Pulse Surveys Question Library Question Piping Randomization Real-Time Analytics Real-Time Data Real-Time Reporting Reminders Reporting/Analytics Reporting & Statistics Response Quotas Response Validation Search/Filter Sentiment Analysis Single Sign On Site Intercept Survey Social Media Integration SSL Security Statistical Analysis Survey Builder Survey/Poll Management Survey Sample Management Surveys & Feedback Template Management Third-Party Integrations Trend Analysis Visual Analytics ## Voxco Online Integrations Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review SendGrid Integration rated undefined from -1 review IBM SPSS Statistics Integration rated undefined from -1 review ## Voxco Online User Reviews Overall Rating 4.1 Ratings Breakdown 5 39% 4 43% 3 11% 2 3% 1 3% Secondary Ratings Ease of Use 3.8 Value for money 4.3 Customer support 4.2 Functionality 4.0 KT Kathleen T. Verified reviewer Insurance 1001-5000 employees Used unspecified for more than 2 years Review source Reviewed July 2019 Great platform with flexibility for unique projects 5 The Acuity4Survey system allows us to provide an automated platform for easy use and navigation for our customers. They make it easier to do our jobs, and to provide actionable outcomes for our projects. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We do industry surveys on specific topics - the Acuity4Survey system has been easy to customize for our projects; able to manage complex question formats, and their customer service is top notch! No matter what the question, they will provide a response - OR refer the issue to their development area. Cons: No system is perfect, but there are no big issues that I have that they will not help me with a work-around until the issue can be resolved. Reasons for choosing Voxco Online It was comparable on many levels, but was a better solution for us because we are dealing with smaller sample sizes. Reasons for switching to Voxco Online Zoomerang could not manage the complexity of our projects Read More CM Ciaran M. Verified reviewer Research 11-50 employees Used daily for more than 2 years Review source Reviewed March 2022 Review 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's nice and easy, the all web interface (except for cati) means I can even do stuff on my phone if something is needed urgently, and the survey builder and other things are all well designed and make using voxco quick and easy. Cons: The one weird bug that keeps coming up for me is whenever a respondent in a multi mode survey gets a call and sets up an appointment, but then before the next call they click into the web survey, their timezone sets itself to the UK for some reason. Reasons for switching to Voxco Online Wasn't my decision. Read More LH Luc H. Verified reviewer Market Research 11-50 employees Used daily for more than 2 years Review source Reviewed March 2022 Voxco. Great software, not for the uninitiated 3 Has been a journey to learn how to use and figure out workarounds for it's quirks but it's serving us well at this moment. Few bad experiences do ruin the experience however. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: The complex logic possibilities. Cons: Alot of features not working and never worked for 2 plus years we had it. Simulations Panel overview/health Auditing logs Clunky text input and formatting Panel provider portal (should save time but only makes it take longer) Sampling is overly complicated Speed and usability of UI could be improved Reasons for choosing Voxco Online It looked more advanced and usable. Reasons for switching to Voxco Online Cost and focus vision has a bad IP so our response rate dropped significantly Read More GS Grace S. Verified reviewer Research 11-50 employees Used daily for more than 2 years Review source Reviewed September 2019 Voxco Online Review 4 Ratings Breakdown 3 Ease of use 2 Customer support 4 Functionality Pros: The updated interface is easy to use, and the new look has greatly improved the overall experience. It makes it much easier to navigate, and it encourages the use of tools in a more cohesive manner. Tech support is frequently available to video chat to navigate issues in a very timely manner. Cons: The "help" section only provides very basic answers regarding the functionality and purpose of certain tools. Examples would help new and experienced users optimize their usage of all available features. Additionally, sometimes the tech support services do not meet expectations. For example, the toll free help line is understaffed, as representatives are not always available during work hours to answer quick questions. Furthermore, on occasion I am encouraged to open a support ticket via email when I believe that my question could be answered quickly with a phone call. Lastly, when I clarify in a support ticket that X is not an issue, help representatives periodically suggest that X may indeed be what is causing my issue, though I have eliminated that possibility before opening my support ticket. Vendor Response Thank you for your feedback. We're glad you enjoy the new interface! We are actively working on rounding out our Help documentation to include more user tips. We take pride in our high quality support services. To make sure your request gets routed as quickly as possible to the appropriate technical specialist, it's best to reach our support is via our support email ticketing system! Best, Voxco Team Replied September 2019 Read More KV Kate V. Verified reviewer Market Research 51-200 employees Used daily for less than 6 months Review source Reviewed August 2020 Integrated dialer and survey platform, but interface is clunky and slows agents down 4 Overall, it is a platform I would go to if I needed to integrate a dialer with a survey programming platform, but I worry that there are unnecessary delays and confusion caused by the poorly set-up interface. If you could customize it more, or if there were a contact at the dev team that you could use to have changes made in the interface I would be more likely to trust that it could be optimized for consistent, quick and efficient dialing. Ratings Breakdown 3 Ease of use 4 Functionality Pros: You can integrate an auto-dialer into the survey platform and reporting relatively simply, so that agents have one spot to go for their on-dialer activities. Cons: The agent-facing reporting is lacking; optimally, the agents should have a dashboard that shows them their rate of completes per hour, their incidence, dialings per hour, contacts per hour, and even overall stats like the needed remaining completes, but instead you can just see your callbacks and your completes. There should also be communication methods between supervisors and agents, such as a pop-up or static right bar chat where announcements for changes in field can be made. When navigating the survey, you can enter in the option of the number or select it from the on-screen lists, however in order to switch between in-survey navigation like selecting options, and navigation like skipping back in the survey or quitting, you have to hit 'ESC' to allow those options to be available. Then you have to hit ESC again if you, for example, select 'Quit' and then need to use the options for the reason. That should not be the case - you should not have to switch modes by hitting ESC and should be able to select any options available to you on-screen at any time. This is particularly problematic when pop-ups appear (when a respondent hangs up, or you hang up and a pop-up comes up to confirm), because then you are no longer in the in-survey module, may be in the middle of doing something, and need to hit 'ESC' to get back to the options you need. Lastly, when you are on-dialer and you end a call, you have to select 'Ready for call' or there is a 3s delay before it starts dialing. Read More CW Chris W. Verified reviewer Research 1001-5000 employees Used daily for more than 2 years Review source Reviewed May 2022 Poor Data Interaction 1 Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: I am not involved in survey development, but the graduate student who are seem to be able to use it easily enough. Cons: I have a serious issue with it's data retention. Everything is stored unencrypted in the database, so personally identifiable information is natively protected. So the second part comes from a recent experience of ours where one of our researchers discovered that some of our imported data was going missing. I tracked down the specific cases, and opened a Voxco support ticket. They are very responsive, but their immediate answer was that they couldn't be causing it. More digging, more logs, and I presented the exact URLs that were being used to access the surveys, showing them where the data was being lost. Again, this couldn't possibly be them and it had to be due to the University's network or something because all the cases were from the same IPs (since students were testing it in our offices). So I log into the Voxco web server and get the IIS logs showing them the data showing up and that it was indeed their software losing the data. They denied their own server logs. After getting the sales rep added on to the ticket, I got an apology email about 30 minutes later stating that it was indeed Voxco losing our imported data, and that we needed an update. So digging into the updates, we were on version 28 (simplified number) and the current version was 71. There had been 30 updates since they had last touched our system. After inquiring about this, they only do these minor update versions to your system if you report an issue that one of these fixes. Nice job... Read More DP Dave P. Market Research 201-500 employees Used daily for less than 2 years Review source Reviewed January 2018 not good 1 Can't think of one. I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst. Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Not much. Extremely simple surveys can be done quickly. Importing a second language into an existing survey can be fast. Cons: It is time-consuming to program anything beyond the most simple of surveys in it. It lacks many basic features. Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed. It seems that a search of the online documentation will either yield so many results it's impossible to find what you are looking for or no results at all. Many of the "features" do not work. You can't search past projects effectively. If you know you have similar questions in past studies it is difficult to copy them. You need to manually find the survey, find the section, find the question then drag it into your new survey. At which point Voxco only copies the question itself and not any logic (unless all question numbers and variables match). Voxco makes it impossible to "pin" a second survey in the development environment. Validation is very time-consuming. You need to create separate questions with your error messages, then set that error message question, pipe in the value of the error message question into your original question, then redirect back to the original is the error message condition is true. Ridiculous. It is difficult to re-use answer lists unless they are 100% identical. There is no inline filtering or masking. You need to make separate masking questions all the time. Again adding programming time. I had more cons but ran out of space but you get the idea. Read More SB Simon B. Verified reviewer Market Research 51-200 employees Used daily for less than 6 months Review source Reviewed March 2022 Lowering my expectations daily 2 In a word, nightmare. Ratings Breakdown 1 Ease of use 1 Customer support 2 Functionality Pros: I honestly can't think of a single redeeming feature. Cons: The interface is one of the worst I've used, doing anything is a chore, everything is buried under a myriad of clicks and menus to find what you want. Options are counterintuitive and some plain don't work. Worst of all is the system is unreliable, we have missing data with no explanation as to why. The very basic, number one feature a data collection platform needs is confidence your data is correct, we do not have that with Voxco. To qualify this response, I've worked nearly two decades in the industry and think I've used pretty much every major and most minor data collection platform there is out there. None are perfect, but most are better than Voxco. I'd even put WSC above it, for all the pain it is to program in WSC, I at least know my data will be recorded accurately (and their support guys are absolutely wonderful). Support is slow as everything has to be escalated to Canada (probably due to the high volume of requests you're going to have to make using it) and rude, on occasion they've been flat out wrong, someone using the software for two months shouldn't be telling an escalated support staff how to do their job. But here we are. Every time I come to do something, I find a new frustration or fault. I don't have final decision on which platform we use, but, I will be making multiple, loud, comments to those who do. Read More said m. Verified reviewer Market Research 201-500 employees Used daily for more than 2 years Review source Reviewed June 2017 the best survey software 4 Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: the ability to deal with complexe studies and multicanal (cawi,capi,cati) ease of use for non IT people . Cons: the command center is not compatible with all browsers only IE8 i understand tha they use active X but even with IE 9 or 11 it doesnt work with the way we want. Vendor Response Thanks for the review, Said. FYI the newest version of Command Center will release early in Fall 2017. Along with a number of interface changes that will make the platform even more intuitive, we will be extending browser compatibility for Firefox, Chrome, Safari, and IE11+ browsers. Stay tuned! :) Tim at Voxco Replied June 2017 Read More VR Verified Reviewer Research 11-50 employees Used weekly for less than 12 months Review source Reviewed March 2022 Overall a Good Product 4 Overall, I enjoy Voxco and I think it brought a lot of ease to the data analyses and data management that I do. The only thing I would improve is the customer support. Ratings Breakdown 4 Ease of use 4 Value for money 2 Customer support 4 Functionality Pros: I like the ease of use that VoxCo provides and the way the data exports. Cons: Honestly, I feel as if customer support could improve. Typically, when I am lost on how to program something in VoxCo, I do not look forward to reaching out as I feel the response is not always helpful at best or condescending at worst. Read More Showing 1 - 10 of 61 Reviews [See All Reviews](https://www.softwareadvice.com/market-research/voxco-online-profile/reviews/) ## Voxco Online Popular Comparisons [UmfrageOnline vs Voxco Online](https://www.softwareadvice.com/compare/172747-voxco-online/vs/449992-Enquetes-Maken/)[Google Forms vs Voxco Online](https://www.softwareadvice.com/forms-automation/google-forms-profile/vs/voxco-online/)[SurveyMonkey vs Voxco Online](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/vs/voxco-online/) [Compare All Alternatives](https://www.softwareadvice.com/market-research/voxco-online-profile/alternatives/) ## Other Top Recommended Survey Software [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) **4.5** (17623) Recently recommended **0** times [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) **4.7** (11447) Recently recommended **0** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10458) Recently recommended **0** times [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) **4.6** (5247) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Voxco Online with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice