Zonka Feedback

RATING:

4.8

(66)

About Zonka Feedback

Zonka Feedback offers feedback forms and customer satisfaction surveys in various formats, such as on a tablet or on a kiosk, designed for companies to gather and analyze the data. The solution can be utilized by hotels and other hospitality businesses, spas and salons, retail chains, banks, health care or any other consumer-oriented business. The feedback forms are fully customizable to match the branding of the company and employ rating scales, pre-defined templates and a form builder. Customers can then fill forms on a kiosk in a hotel lobby, for example, or by tablet following a purchase. A guest feedback manager can support multiple locations and sources of feedback so that chain businesses can manage data from all customers. This functionality is collabo...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Zonka Feedback Pricing

A 15-day free trial is available. PROFESSIONAL: $99/mo (billed monthly); $79/mo (billed yearly) GROWTH: $199/mo (billed monthly); $169/mo (billed yearly) ENTERPRISE: $499/mo (billed monthly); $429/mo (billed yearly) CUSTOM: Please contact Zonka Feedback for further pricing details.

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Not Available

Feedback statistics dashboard

Zonka Feedback Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Zonka Feedback

1 - 5 of 66 Reviews

User Profile

Shefali

Verified reviewer

Furniture, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

The perfect feedback software

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me. With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version. Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares.

PROS

Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business.

CONS

Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great.

Jason

E-Learning, 1 employee

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed July 2021

Nice design in Zonka Feedback

The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback. Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system.

PROS

There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback. The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey. The system is easy to navigate. There are many features to read about in their help section. The articles are very informative. Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.

CONS

I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.

Reasons for switching to Zonka Feedback

Using Google Forms is a nice choice for free surveys. Zonka Feedback was chosen because there are more features.

Evija

Financial Services, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

User unfriendly tool

PROS

I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great! Customer support is instant and very helpful.

CONS

It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY! Make a mistake by pressing a wrong button and you can delete your work! Customization was really painful process. If there was no CS, it would be impossible to even launch our project.

Larissa

Telecommunications, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Incredible Customer Support - Above and Beyond!

I had a fantastic experience with support. Even when I was ready to give up and move on they made sure to keep at it and get me to success.

PROS

I had some trouble with an integration and reach out to support. A support rep reached out to me and was amazing at guiding me through the steps. He was there every step of the way while I figured it all out. My support rep Prabhav Vatsa was AMAZING.

CONS

The integration with HubSpot could use more detailed instructions. For example, it took me 2 weeks to figure out that if I didn't have Zonka Feedback selected as a filter on the contact page I would not see their Zonka activity.

Reason for choosing Zonka Feedback

SurveyMonkey does not provide a free trial that lets you try the HubSpot integration. Their customer support was not helpful and most of the time misinformed. Their support team told me they did not have a integration with HubSpot and I would need to use Zapier (adding another cost). I reached out to HubSpot that confirmed they had a direct integration and no third party like Zapier was needed.

Anonymous

10,000+ employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Zonka, you're very good!

Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used to collect data with no limits of question, so if you need it, you won't regret if you buy Zonka!

PROS

(big things) - Intuitive and easy-to-use design. - A lot of templates that are very well prepared. - SMS sending ability - I didn't check it but is it WOW option in LTD. - A lot of integrations! - Promising roadmap! - Very nice and fast communication with the support on the chat.

CONS

(small things ;)) - Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text). - If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question.

Reason for choosing Zonka Feedback

Because of the price, current functionalities and the roadmap.

Reasons for switching to Zonka Feedback

Because of the price.