--- title: "Acuity Scheduling Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Acuity Scheduling. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Acuity Scheduling is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/tattoo-studio/acuity-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Acuity Scheduling](https://www.softwareadvice.com/medical/acuity-profile/) / Acuity Scheduling Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/acuity-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/acuity-profile/alternatives/) # Acuity Scheduling User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 5,774 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 4,652 reviews (81%) - 4 stars: 940 reviews (16%) - 3 stars: 151 reviews (3%) - 2 stars: 20 reviews (0%) - 1 star: 11 reviews (0%) ### Most mentioned pros - It skips the bloated nonsense, cuts out the noise, and lets you drill down into actionable data while keeping the booking experience perfectly clean and professional for clients. - What I like best about Acuity Scheduling is how it simplifies the process of setting appointments by eliminating the need for constant email exchanges. - Acuity Scheduling made it easy to set up and integrate my calendar to reduce the risk of booking conflicts, improve booking notifications, and integrate the product into my website. ### Most mentioned cons - The setup can feel a little confusing at first, especially when you’re configuring different appointment types or setting rules around availability. - Copying an appointment type has been somewhat of a challenge but it may have been user error. - it has limmited plan functions, limited payemnt menthod to choose from, and also it has limited customer support. ## Acuity Scheduling customer reviews Showing reviews 1-25 of 5,774 (page 1). ### Quick and easy to get started - Overall rating: 5/5 - Reviewer: Sonya S. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Quick, simple and easy to get things started. I love the intereaction for my zoom account and the fact that reminders get sent out at times I designate #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Acuity makes it so incredibly easy to not only schedule classes for my students, but also schedule meeting times #### Cons Copying an appointment type has been somewhat of a challenge but it may have been user error. Other than that, Acuity has been great --- ### What I Know ‘bout Acuity Scheduling - Overall rating: 4/5 - Reviewer: Abdi A. - Verified reviewer: Yes - Industry: Sports - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Self-appointment scheduling and two-way calendar synchronization through Acuity Scheduling is what I relish most at the moment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how Acuity Scheduling allocates a wide array of appointment types and customization. In addition, automated reminders and follow-up via emails is another thing that I like most about Acuity Scheduling. #### Cons I have integrated Acuity Scheduling with payment gateways such as Square and Stripe which process payments - this was the only issue prior to the integrations. --- ### Keeps calendar organized and up to date - Overall rating: 5/5 - Reviewer: Caitlin M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros It's still one of the best systems for scheduling appointments with integrated automation options that save time. #### Cons It's easy to forget how to use features as it isn't always intuitive to use (not sure if it's just me!) --- ### In the top 5 of its kind - Overall rating: 3/5 - Reviewer: Joseph A. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered it is a straightforward, forward-thinking scheduling powerhouse. It skips the bloated nonsense, cuts out the noise, and lets you drill down into actionable data while keeping the booking experience perfectly clean and professional for clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The tracking abilities are undeniably its strongest asset. It seamlessly handles custom conversion tracking, Google Analytics, and UTM appending without forcing you to jump through hoops. The direct integrations keep client data and referral sources highly organized, letting you see exactly what marketing efforts are actually driving bookings. Good value for cost of monthly! #### Cons here is a bit of a learning curve if you need to implement advanced iframe tracking or highly customized CSS for specific analytics. It gets the job done once properly configured, but the initial setup for those complex tracking loops requires a little patience. #### Reasons for choosing Acuity Scheduling Price was more for the money, without the hidden pop up fees others slip in. --- ### Simple and convenient scheduling - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Acuity Scheduling makes it easy to manage appointments and keep everything organized in one place. I like that customers can book their own appointments without having to go back and forth over email or messages. The calendar is easy to understand, and setting up different appointment types and availability is fairly straightforward. It also saves time on routine scheduling tasks and makes it easier to keep track of upcoming appointments. Overall, it is a simple tool that does what I need without making the process overly complicated. #### Cons Some of the settings can take a little time to figure out, especially when you want to customize the scheduling experience. I also think the interface could be a little more intuitive in certain areas. There are quite a few options available, but sometimes it takes some searching to find exactly what you are looking for. I would also like to have a little more flexibility with customization and certain scheduling rules. Once everything is set up, though, the day-to-day use is pretty straightforward. --- ### Simple Scheduling for Resort Activities and Classes - Overall rating: 4/5 - Reviewer: Sarah T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Acuity has worked well for managing bookings for resort activities and classes. It gives us an organized way to manage registrations and availability and makes it easier for guests to reserve their spot ahead of time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Acuity Scheduling makes it easy for guests to register for resort activities and classes in advance. It helps us manage time slots, capacity and participant information in one place while giving guests a straightforward booking process. #### Cons Some of the setup and customization options can take a little time to configure, especially when different activities have different schedules, capacities or booking requirements. --- ### The Automated Booking Assistant. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I use Acuity Scheduling to manage all my client appointments, service fittings, and consultation slots completely on auto-pilot. Clients can view my real-time calendar availability, select a time, fill out intake details, and pay their deposit in one seamless flow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that my clients can book and pay their deposits 24/7 without waiting for me to reply to messages. The custom intake forms allow me to collect important details like beauty appointments, makeup bookings, consultations, payment/deposits, and calendar management. #### Cons SMS reminders are locked behind higher tiers. The text message reminders are only included on the ''growing'' plan or above, which requires upgrading if SMS notifications are essential for your business. --- ### Flawless Client Booking Automation - Overall rating: 5/5 - Reviewer: Sadaf Yusuf M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered It is an assistant on autopilot. Acuity eliminates tedious email back-and-forth for independent professionals, keeping schedules filled while drastically cutting down on client no-shows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Complete calendar control prevents overlapping bookings with automatic time zone adjustments. Intake form customization collects crucial client data directly during checkout. #### Cons Steep feature paywalls restrict SMS text reminders to higher-priced tiers. Complex backend interface takes some initial onboarding time to properly configure. --- ### Acuity Schedule Is Great - Overall rating: 5/5 - Reviewer: Amya B. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Acuity had been w good one over the past couple years, no complaints so far! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Acuity is amazing for booking and scheduling shifts for staff. It makes the job feel more light with everything going on. #### Cons Customer support is not always the greatest, with very long wait times to receive a response but they are very helpful once you do reach them. --- ### Acuity Fan Fave - Overall rating: 4/5 - Reviewer: Sharnelle B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I liked how you can collect payment at booking and the intake forms are also already built in. Very easy system. #### Cons There’s only one calendar on the Starter plan. If you want access to more features you’d need to upgrade to Standard. --- ### Simple and Sleek gets the job done! - Overall rating: 5/5 - Reviewer: Susan K. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I was very pleased with my experience. The simple and sleek design and interface (both provider- and patient-facing) made it easy for sessions to be booked, charted, and paid for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use on the provider-facing platform. Our patients reported ease with the ability to see all services and to book through the Acuity Scheduling platform. #### Cons The SOAP note capabilities was the only con that I can think of; being able to take thorough notes is crucial for us and the way notes are setup for sessions was a bit time consuming. #### Reasons for switching to Acuity Scheduling Practice fusion was too "clunky" and slow. The scheduling capabilities were very limited as well. --- ### Acuity review - Overall rating: 5/5 - Reviewer: Jeff R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall this has taken my company out of the stone age where we wrote all appointments down on paper and made everything digital. It also keeps a database of all our customers info (name, phone, email) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What a great product. I have used this for 8+ years and it is so easy to create a customer facing site for customers to book appointments, it syncs up with my calendar, and my rates have hardly gone up since I signed up as they are loyal to their customers and grandfather them in (my pricing was held at what I signed up for even though the price of my plan went up). The customer support is rarely used but when I have needed them they are quick to reply. #### Cons When setting up multiple calendars things get a little confusing for a first time user. I found I needed to, and still do need to play around with it to act exactly how I want. --- ### Streamlined Appointments and Time Saved - Overall rating: 5/5 - Reviewer: Kevin R. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Acuity Scheduling has been very positive. It makes managing appointments easy, reduces no-shows with automated reminders, and saves me a lot of time, though some advanced features can take a little effort to set up #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I like most about Acuity Scheduling is how simple it makes booking and managing appointments. I love that clients can book themselves online, it automatically adjusts for time zones, and it sends reminders, which saves me so much time and reduces no-shows #### Cons What I liked least about Acuity Scheduling is that some of the more advanced features, like reporting or customizations, can be a bit tricky to set up. It sometimes feels a little limited unless you’re on the higher-tier plan. --- ### Online Appointments Scheduling at Breeze with Acuity Scheduling - Overall rating: 4/5 - Reviewer: Martha B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Acuity Scheduling saves time by eradicating manual processes involved in appointments booking and calendar management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Acuity Scheduling streamlines calendar and appointments booking management processes via workflow automation. The booking process involving appointments booking, scheduling and rescheduling does not involve manual process with Acuity Scheduling. #### Cons Poor customer support that is only available via email is the main least aspect about Acuity Scheduling. --- ### Great product, but pricy - Overall rating: 4/5 - Reviewer: Gwen S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, its the perfect produxt to have on your site for efficiency and a clean interface, but if your a small business, it would be on the higher side of expensea. Especially when calendly is free for your first event. May use as i expand. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that this in integrated with sqaurespace. The interface is great and perfect to have on site booking without needing another program. #### Cons I didnt like how expensive it was even tho its merged with squarespace. It was just too expensive for the fact that you have to pau for squarespace already. --- ### Great service - Overall rating: 5/5 - Reviewer: Eric H. - Verified reviewer: Yes - Industry: Human Resources - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been a great experience, especially having client be able to schedule themselves. That's the biggest reason I use Acuity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of being able to schedule appointments with clients seamlessly and having these meeting times organized. #### Cons There really isn't much I don't like about Acuity. I've had an overall great experience and love it with schedule clients. --- ### Acuity is a good, robust tool - Overall rating: 4/5 - Reviewer: Ellen C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally a good experience, useful but could improve in some areas, specially with support and also basic tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I do like how customisable Acuity is and I also like how it integrates with Google Calendar and outlook which keeps everything organised. It is relatively easy to use and it does have mobile friendly booking pages which makes it easier to book appointments on your phone. #### Cons There’s no option for a free plan although you do get a 7 day free trial. After that you do need to subscribe. Also, there’s no phone support if you do experience any issues. There is only an email you can contact and support guides. --- ### Acuity Scheduling Review - Overall rating: 4/5 - Reviewer: Riley R. - Verified reviewer: Yes - Industry: Legal Services - Company size: 501-1000 employees - Product usage: Used daily for free trial - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been very positive. It streamlined my scheduling process and gave clients a smooth, self service booking experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can set availability, buffers, intake forms, and automated reminders, which makes everything feel organized and professional. The automatic confirmations and reminder emails were especially helpful for reducing no shows. #### Cons The setup can feel a little confusing at first, especially when you’re configuring different appointment types or setting rules around availability. Some of the more advanced features are not immediately intuitive. --- ### Great value and integration - Overall rating: 5/5 - Reviewer: Ashleie G. - Verified reviewer: Yes - Industry: Program Development - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it’s a really great produce and I would recommend it to anyone especially if they already use square space. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I really enjoyed using Acuity when I had it. It was easy to integrate into my website since it’s connected to squarespace. The cost was very valuable also and easy for clients to book sessions. #### Cons I only stopped using it because I also had a CRM that had scheduling and other essentials that I needed all in one place. --- ### Extremely satisfied - Overall rating: 5/5 - Reviewer: Loyla L. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am a long time user of Acuity and find it to be everything I need. I’m consistently pleased with the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Acuity scheduling is very intuitive and well organized. The features are easy to use and very customizable. #### Cons The newest update has several prompts for the customer to book and pay directly through the app, allowing Acuity to collect another fee in the process. --- ### Scheduling Can Be Easier - Overall rating: 2/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I can see that is can be a useful tool for those with multiple medications and has to visit their doctor several times a month. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros This scheduling application is a good alternative to others out on the market. It can help with my medical appointments and prescriptions. #### Cons It was hard to get used to setting it up. I did not want to store information about my medical history as I was secure about the tool since it is my first time using it. --- ### Scheduling made easy - Overall rating: 4/5 - Reviewer: Tyla J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall acuity is great! It is simple to set up and makes scheduling and taking payments seamless for me and my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros It is very user friendly for both the user on the back end and the client/ customer. Minimal steps are required for booking, as well as the set up. #### Cons Even though you can customize it to your brand, I would like a few more options like colors and different effects. --- ### Great for BASIC Usage - Overall rating: 5/5 - Reviewer: Aly F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was good when I needed a scheduler, not great as I grew my business. Great for basic usage #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and set up. Great for BASIC use of an online scheduler if you don't need anything else. #### Cons It was VERY basic for my needs as I grew and zero marketing #### Reasons for choosing Acuity Scheduling Better interface and easier to set up for me --- ### Set up & Go Scheduling - Overall rating: 4/5 - Reviewer: Carrie S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is a great way to set up the schedule where clients can book their own appointments without needing extra steps. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use to get started with scheduling. It is a great way to have clients schedule their appointments. #### Cons It took awhile to get used to having clients schedule on their own and I would need to change availability at times after clients already booked something. --- ### How to start your business the right way. - Overall rating: 5/5 - Reviewer: Mary C. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Been using it for my business for over two years. I love how I’m able to track my progress and I can go all the way back to my first appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how very easy it is to use. You don’t have to pay somebody to make your website if you choose to add that to your subscription. Literally just follow the steps and it’s done. #### Cons Honestly nothing , it’s very management. The pricing now, for some of the subscriptions may be outrageous but overall you’re getting your money worth. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/acuity-profile/reviews/?page=2) --- Acuity Scheduling Reviews, Pros and Cons - 2026 Software Advice