--- title: "GlossGenius Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GlossGenius. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GlossGenius is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/tattoo-studio/glossgenius-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [GlossGenius](https://www.softwareadvice.com/scheduling/glossgenius-profile/) / GlossGenius Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scheduling/glossgenius-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scheduling/glossgenius-profile/alternatives/) # GlossGenius User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 349 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 304 reviews (87%) - 4 stars: 30 reviews (9%) - 3 stars: 7 reviews (2%) - 2 stars: 2 reviews (1%) - 1 star: 6 reviews (2%) ### Most mentioned pros - I really love using GlossGenius for my business it's like having an assistant that not only helps with clients reminders but to keep in file every service, formula and products they purchase. - I love that I can set goals, keep up with product and inventory, easily change things, communicate with clients, and the analytics and reports are life savers - I like that it sends me texts and asked me to leave notes via text, I like that it sends my clients several reminders and confirmation requests, I like that I asked my clients for reviews and got it integrates with my website very well. ### Most mentioned cons - the only problem i have noticed is i have to keep my working hours open longer than usual for clients to be able to book my longer services but that allows clients to book shorter services after my last starting time. - I’ve made the mistake of booking a clients appointment in a rush on the same day as the previous booking 😅Also it would be helpful to be able to click the booking time wanted without the secondary screen pulling up a random time when rebooking. - Not being able to add multiple credit cards on client files, no memberships or recurring payments, not being allowed to collect cancellation fees until day of, not being able to distinguish what forms different clients have to sign, limited form options. ## GlossGenius customer reviews Showing reviews 1-25 of 349 (page 1). ### You won’t regret it - Overall rating: 5/5 - Reviewer: Vee G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’m very happy with the service I have received and I will continue to use and recommend GlossGenius to everyone I can #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have added so many new features. I love that I’m able to completely customize appointments, prices and keep track of inventory all in one place. It has definitely been a game changer for my business #### Cons I don’t really have anything negative that I encountered. Only thing I wish would change is the payout. It like for maybe an instant payout feature. I wouldn’t even mind if it had a fee. Just access to funds right away would be great #### Reasons for choosing GlossGenius Seemed like a much better fit for the needs and structure of my business --- ### The Platform That Elevated My Beauty Business - Overall rating: 5/5 - Reviewer: Briana N. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been transformative. GlossGenius helped me transition from simply providing services to truly running a structured business. It has given me organization, automation, and the confidence to scale with clarity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love most about GlossGenius is how it makes me feel like a true CEO. From seamless booking to payment processing and client communication, everything is streamlined in one place. It allows me to focus on delivering premium service while the backend runs smoothly. It’s not just a booking app, it’s my business partner. #### Cons As my business scales, I sometimes wish there were more advanced reporting and marketing automation tools built in. It’s a great platform, but growing CEOs always want more power features. #### Reasons for switching to GlossGenius I switched from Squarespace to GlossGenius because I needed a platform built specifically for beauty professionals. While Squarespace is great for websites, GlossGenius offered integrated booking, payments, client management, and automation all in one place. It simplified my operations and allowed me to focus more on serving my clients and scaling my business. #### Vendor response Hi, Briana! Thank you so much for your wonderful review! It truly means a lot to us and helps us understand what our customers appreciate. We're thrilled to hear about your positive experience! Our goal is to deliver the best service possible, and knowing we’ve met your expectations is the best reward for us. Your feedback on more advanced reporting and built-in marketing automation tools is also incredibly helpful as we look for ways to better support our pros. Please feel free to reach out to support@glossgenius.com if you’d like to discuss more of this feature improvement. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or by calling 1-888-979-7864. We're always here for you! Replied March 2026 --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Kristen G. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using GlossGenius for 5 years now and I love it. Sending texts and reminders appointments are extremely important #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to design website, clients can book their appointments and cancel with ease. Sends waivers and instructions and reminders to all clients #### Cons The price is a little high but overall not too bad. It’s worth the money for all the features you get. --- ### Gloss Genius is genius! - Overall rating: 5/5 - Reviewer: Brooks L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gloss Genius is mainly used by people who work independently or own small salons/spas and it helps keep everything in order! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Appointment management and appointment scheduling made easy on the mobile access of this software. The online booking and security is value for money alone! #### Cons I had no issues. There were no learning curves and no bugs in the software. I highly recommend for anyone with salon business. #### Reasons for switching to GlossGenius Better software for value of money in my opinion #### Vendor response Hi, Brooks! We're thrilled to hear about your positive experience and that you enjoy the appointment management systems and the security GlossGenius provides. We are currently building more features, so please feel free to share any requests with us directly at support@glossgenius.com - Our product development team carefully reviews all suggestions! We are so grateful for your time and thoughtfulness in sharing your feedback🤗️ Have a stellar day! Replied June 2026 --- ### Perfect system for a solo suite owner - Overall rating: 5/5 - Reviewer: Alicia B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gloss has been easy to work with and I haven’t had any major issues. I’ve used it now for at least 5 years #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love how easy it is for clients to book. They don’t need to create an account and have easy access to see all relevant information. #### Cons I want an option to add their mailing address when booking. And also a P&L report. More customization for automated text message would also be helpful. #### Reasons for choosing GlossGenius Ease of use and functionality for both my use and clients #### Reasons for switching to GlossGenius Simplicity and price were the main reasons #### Vendor response Hi Alicia! Thank you so much for taking the time to share your experience! We truly appreciate hearing that the ease of booking for your clients is making a difference and that GlossGenius has been a reliable part of your business for five years! We've definitely noted your requests for adding a mailing address option during booking, implementing a P&L report, and providing more customization for automated text messages. Your feedback is invaluable as we continuously work to enhance the platform for our community. We're here to help you get the most out of GlossGenius, so please don't hesitate to reach out to us directly at support@glossgenius.com if you have any other questions or further feedback. Thank you again for being such a valued member of the GlossGenius community! Replied March 2026 --- ### Avoid at all costs - Overall rating: 1/5 - Reviewer: Rosie V. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Beyond bad. It’s garbage. They have prevented me multiple times from operating my business properly and REFUSE to respond to support tickets. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. There is no redeeming qualities of this app. They lie about there pricing tiers, lie about the quality of service and lie about literally everything. #### Cons AI customer service, ZERO way to call or speak to a human when issues happen. Updating the app on a Sat rendering the app and way to collect payments unusable. Refusing to respond to help tickets. Basic options for editing appointments non existent. #### Reasons for switching to GlossGenius Opened a business separate from the prior one. #### Vendor response Hi Rosie - Hi there! I am sincerely sorry that our platform has become a source of stress rather than the solution you deserve. It’s clear we’ve let you down —both with the app’s performance and with our recent support—that is not the experience we strive to provide. Would you be willing to reach out to us at support@glossgenius.com? We'd love to further assist and resolve any challenges you're having. We would love to reach out to you directly. However, there's no clue in your post that could lead us to you. Thanks once again - we truly value hearing from you! Replied March 2026 --- ### Very Happy Skin Therapist - Overall rating: 5/5 - Reviewer: Melissa L. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am now coming up on my two year anniversary as a solo aesthetician. Previously I had worked with half a dozen platforms and software. I believe the overall cost for what you receive from GlossGenius is by far the best value. It speaks volumes when even your elderly clients find it easy to navigate and book their appointments directly from your website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of navigating through the platform gives me peace of mind. Even with some of the features I had trouble with or are unfamiliar with, if the automated system was unable to answer my question, I always received a great response emailed to me by one of the staff members. #### Cons I created memberships within the platform when it was first launched. There are still some bugs to work out in the details with those, but overall, I am happy. #### Reasons for choosing GlossGenius Gloss just made more since for what I needed in my business #### Reasons for switching to GlossGenius Website, online booking and intake forms were not available. It was also becoming costly. #### Vendor response Hi Melissa! We are thrilled to hear that the platform's ease of navigation and our supportive team have given you peace of mind, and it speaks volumes that your clients, even elderly ones, find booking so simple. It is also wonderful to know that you feel the overall value is the best in the industry. Regarding the bugs you've experienced with memberships, we take this feedback very seriously. While we are happy to hear you are generally satisfied, we want to ensure every feature works flawlessly. This is not the usual experience we want our professionals to have. Please reach out to us at support@glossgenius.com with details about the issues you're encountering so our team can look into this and resolve it for you as quickly as possible. We appreciate you choosing GlossGenius to partner with you in your successful solo aesthetician journey! Replied February 2026 --- ### From a hobby to a career after GG - Overall rating: 5/5 - Reviewer: Tatiana R. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It change my business from a hobby to a professional business and keeps my days organized, the reporting is so helpful for accounting too! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Where to start? My business is a before and after GG, my time management. client satisfaction, website, scheduling and payment processing are always on point thanks to this app. I recommend GG 100% if you want to step up your game and also get value for your money. #### Cons Not much options for services descriptions, it will be great to add pics of products to recommend with booked service. Also, mail campaigns are very limited #### Reasons for choosing GlossGenius Easier to manage for me and my clients too #### Reasons for switching to GlossGenius It was not a fit for my spa, it was more like a restaurant app #### Vendor response Hi Tatiana! It warms our hearts to know that you found the GlossGenius app always on point and you would recommend it 100%! We also hear your feedback on service descriptions and email marketing campaign limitations, and adding attachments to booked services. We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️ Replied March 2026 --- ### Love GlossGenius! - Overall rating: 5/5 - Reviewer: Heather F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I absolutely love Gloss Genius, great value for the money it does everything I need in one simple app. Clients love the ease of scheduling. I love the fact that I can manage my inventory and it alerts me when I need to re-order. I recommend Gloss Genius on my social media pages and even have had a few take my referral and sign up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of setting up. I love the ease of the POS system. Low processing fees. Love that my clients get reminders. Running reports is super easy and I love the goal tracker as well. #### Cons My only thing I'd like to see them do is being able to merge two tickets together, but other than that no complaints. #### Reasons for switching to GlossGenius I made the switch because Gloss Genius had way more features that I liked. I also like the fact that the booking site was aesthetically pleasing and customizable #### Vendor response Hi Heather! We are absolutely thrilled to read your review! It’s wonderful to know that you're finding so much value in GlossGenius—from the easy setup and POS system to the low fees, client reminders, reporting, and goal tracking. We also truly appreciate your feedback about being able to merge two tickets. That's an excellent idea that we can certainly see being helpful, and we'll be sure to share it with our Product Development team for consideration. Thank you so much for taking the time to share your experience and for recommending us on your social media pages. If you ever have any other feedback or questions, please don't hesitate to reach out to us directly at support@glossgenius.com. We're so glad to have you as part of the GlossGenius community! Replied March 2026 --- ### LEAP OF FAITH, SECURE LANDING - Overall rating: 5/5 - Reviewer: Jannah M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gloss has been a fresh breath of air compared to other platforms I’ve used. I’ve never had an issue that would make me want to leave. I feel heard and supported by the staff working behind the scenes and can only make suggestions to further improve the app! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ive been using Gloss for a few years now and it has been the EASIEST transition. I didn’t even have to set up my client transfer at all! I’m able to color code appointments making it easier to see my schedule clearly. The website is easy to customize and easy to use for my clients! They prefer booking with Gloss than the last platform we used! I’m able to choose the payment percentage and absorb the cost of have it paid by the clients. The processing times are immediate as well as the payouts. I love the customization we’re able to do with every corner of the app. The features that come with the app are endless and ever changing making the price 100% worth it! My favorite part about Gloss is that they care and they listen to the professionals using it. Every update has been a request made my us! I’ve also never had an issue with payments or security with my clients cards. I feel secure and safe continuing use of this platform! #### Cons There’s not anything negative I can say, only suggestions to make. When opening the calendar can we have an automatic default to the same day. I’ve made the mistake of booking a clients appointment in a rush on the same day as the previous booking 😅Also it would be helpful to be able to click the booking time wanted without the secondary screen pulling up a random time when rebooking. Also I’d like to request that the emailed messages are able to be answered in app. I’ve missed a couple lost in my email pile up. #### Reasons for choosing GlossGenius I made the decision to go with Gloss because as an aesthetician I felt seen by the platform and didn’t have to go around the cosmetology side of the app. #### Reasons for switching to GlossGenius I needed an easier to set up and use platform where my money spent held its value. I found Gloss from a random YouTube video. #### Vendor response Hi Jannah! Thank you so much for taking the time to share your experience! It's incredibly rewarding to hear that GlossGenius has been such a seamless, refreshing, and valuable platform for your business over the years. Knowing that you feel "seen" and supported is exactly what we strive for! We truly appreciate you sharing those specific suggestions regarding the calendar's default view, rebooking flow, and the ability to reply to emailed messages directly in the app. Hearing this kind of detailed feedback is invaluable. It directly fuels our constant efforts to evolve and improve. We are so grateful to have you as a valued member of the GlossGenius community. If you ever have other thoughts, questions, or further feedback, please don't hesitate to reach out to our team at support@glossgenius.com. We're always here to help! Replied March 2026 --- ### I love how easy it is - Overall rating: 5/5 - Reviewer: Chelsea S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love it. It helps me keep everything organized and together in one place. I love that I can set goals, keep up with product and inventory, easily change things, communicate with clients, and the analytics and reports are life savers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it’s so user friendly and affordable. All payments and processing are convenient and secure. Other than last fall I’ve had no bugs, issues, or crashes. Scheduling is a breeze and online booking is very simple for clients to navigate. #### Cons That I can’t create add on’s without adding time to services. At least not easily. IE if I want to charge for extra length I have to manually add it during checkout as opposed to adding it under services #### Reasons for choosing GlossGenius Ease of use, affordability, made for beauty industry #### Vendor response Hi Chelsea! We're thrilled to hear that you find GlossGenius user-friendly, affordable, and that it helps you stay organized with features like goal setting, inventory management, client communication, and analytics. It's great to know that payments and scheduling are also a breeze for you and your clients! We also truly appreciate you sharing your feedback regarding the add-on feature. We understand how important it is to be able to easily create, display, and use service add-ons during online booking and checkout. We will definitely share this with our team for review and consideration as we're always looking for ways to improve our platform. If you have any other feedback or questions, please don't hesitate to reach out to us at support@glossgenius.com. Thank you for being a valuable part of the GlossGenius community! Replied September 2025 --- ### Best booking site - Overall rating: 5/5 - Reviewer: Patty G. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Im very satisfied with GlossGenius I haven’t experienced any issues. I love my wait list options and how easy it is for clients to add themselves to the waitlist #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity for my business and my clients love how easy it is to book a service and not being over complicated and how convenient it is to fill out consent forms #### Cons I wish it allowed us to set up different times for working days have to manually do it for each day. #### Reasons for choosing GlossGenius Easy to create my page and set up my services #### Vendor response Hey there, Patty! We appreciate you taking the time to share your feedback. We're thrilled to hear the simplicity of the app has supported your business and made booking easier for your clients. It’s great to know that you're loving the waitlist feature, too. We appreciate your feedback about setting different working hours—we understand how that could save time and are exploring ways to improve flexibility. Please feel free to email us at support@glossgenius.com if you have any other feedback. Thank you for choosing us. We're grateful to be part of your journey! Replied September 2025 --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Leilani L. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love it! No issues, very easy to use! Easy to set up. Quick to navigate through , easy to get where you need to go. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s very Easy to navigate. When I was setting up my profile, I was happy that everything was user friendly! #### Cons Doesn’t recommend clients like styleseat! That would be a great feature. If there was a way for clients who don’t have a stylist to browse and find one! #### Reasons for choosing GlossGenius Because it was easier to set up and use and design #### Reasons for switching to GlossGenius They send your clients to other stylists when you’re not available #### Vendor response Hi Leilani! We're thrilled to hear that you found GlossGenius to be user-friendly and easy to set up. We appreciate your positive comments about navigating the app quickly and efficiently! We also truly value your feedback regarding a feature that would connect clients without a stylist to professionals using GlossGenius. That's an excellent idea, and we can certainly see the benefit of having such a tool to help new clients discover service providers on our platform. We will absolutely share this insightful suggestion with our team for their review and consideration. Should you have any further feedback or ideas, please don't hesitate to reach out to us at support@glossgenius.com. We're grateful to have you as part of the GlossGenius community! Replied September 2025 --- ### SO glad I found GlossGenius! - Overall rating: 5/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Considering the several different booking systems I've used over my career, this has been by far the easiest to work with! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Every client that uses it says it's extremely easy to use when booking their appointments. Not one of them has had an issue when booking appointments online. #### Cons There were some reports that I wish are available for statistics on services, such as how many of what service I did within a specific amount of time. #### Reasons for switching to GlossGenius I needed something that was easy to use, head fast customer service support And I found both those things immediately with GlossGenius! #### Vendor response Hi Jennifer! We’re thrilled to hear that your clients find the booking process easy and seamless — that’s exactly the kind of experience we aim to provide! It’s also wonderful to know that GlossGenius has been the easiest to work with. We’re so glad you found what you were looking for in both simplicity and fast support! Regarding your feedback on reports, we truly appreciate you pointing that out. We can absolutely see how valuable it would be to have more detailed statistics on services performed over specific time periods — that kind of insight can be incredibly helpful for professionals. Your input helps guide our improvements, and we will definitely share this with our team. If you ever have any other ideas or suggestions, please don’t hesitate to reach out to us at support@glossgenius.com. We’re always here for you! Replied July 2025 --- ### This is the site you would love to receive and invite from! - Overall rating: 4/5 - Reviewer: Bobbie H. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Magnificent. I'm glad to be apart of the Gloss genius family. I have not really received any new clients from the site itself but my clients love that it is easy to maneuver through. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love the layout format for both gold and regular plans. I love that they had forms we could use to make sure our clients were well aware of policies and that we were covered with color waivers. I also love the intake forms. I'm new to the loans but they have worked for me so far as well and I believe it is a plus for stylist who need to get ahead on some things. #### Cons I wish I had an area where I could sale products on the site. I am however able to go in myself and add a product to their checkout but I would love to have it available for them to purchase on site. With me being a Trichologist I focus on healing the body as a whole and offer affirmation/build me up packages for my clients. #### Reasons for switching to GlossGenius this site just made more since and the ability to show more of my work. #### Vendor response Hi Bobbie! Thank you for your feedback- It's such a delight to know you're loving how our forms and waivers help you with making sure your client is aware of your policies. Also, for our support to make sure you’re getting the most out of GlossGenius! :) We appreciate your feature requests regarding the ability to sell products on your website, and we are actively working on these. We are always enthusiastic about releasing core features. Your input is valuable to us, so if you haven't already, please feel free to share your requests directly with us at support@glossgenius.com. Replied September 2025 --- ### Great experience with GlossGenius! - Overall rating: 5/5 - Reviewer: Micah M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve used GG since 2023 and it’s been great for me! It’s very easy to navigate for both me and my customers and makes booking clients super easy! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can book my appointments and receive payouts all in one place, and it’s so easy to navigate on both sides. #### Cons I personally haven’t had any bad experiences with GG. I know that it has gone down a few times but that happens with just about any site at any given point. It has not affected my business negatively at all. #### Reasons for choosing GlossGenius I liked the customization of the website more and the price point was great in my opinion. #### Vendor response Hi Micah! We're delighted to know our app simplifies appointment management and payout processes for you. Its intuitive design ensures quick access to essential features, allowing you to focus on delivering exceptional client service without the burden of complex software. Your enjoyment of the app since 2023 is fantastic to hear. Your satisfaction drives us, and it's incredibly rewarding to know we positively impact your daily operations. Should you have any other feedback or questions, please feel free to contact us at support@glossgenius.com or text us at 1-888-979-7864. We value your insights as we continuously strive to enhance the features that matter most to our users! Replied July 2025 --- ### Love Gloss - Overall rating: 5/5 - Reviewer: Edna R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 5 stars since gloss is always integrating new things almost weekly. The goals settings is my favorite I love to see my progress weekly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I absolutely love GlossGenius I’ve been utilizing the system for over 2 years now and I love how innovative they are and how they listen to all of our requests. #### Cons I only hope that Gloss makes the reports more customizable. I would love to break down my reports into more detail and be able to check out 2 guests in one transaction. #### Reasons for choosing GlossGenius This was more affordable and had more options that aligned with my business #### Vendor response Hi Edna! Thank you so much for your loyalty and for being with GlossGenius for over two years! It truly means a lot to us! We’re so glad to hear that the platform continues to support your business and that features like goal tracking are helping you stay motivated and on top of your progress. We also appreciate you taking the time to share your thoughts on reporting and checkout functionality. Having a deeper insight and greater flexibility at checkout can make a real difference in daily operations, and we understand entirely how enhancements in those areas could bring even more value to your workflow. We’ll be sure to pass your feedback along to our team for consideration as we continue improving the app. If you have any other suggestions or ideas, we’d love to hear them! Feel free to reach out anytime at support@glossgenius.com. We’re always here for you! Replied July 2025 --- ### So happy I chose Gloss - Overall rating: 5/5 - Reviewer: Amanda C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very user friendly and just overall amazing! I am very happy I chose GlossGenius when I started my own venture and I tell others in the field about it all the time! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Instant payout and loans they are both so helpful to business owners. They help steady cash flow and make it easy for business owners who don’t want to get a bank loan. #### Cons Hmm this one is really hard I would say sometimes the app glitches when I am near a certain letter in the alphabet when choosing my clients to send a marketing text to. That is the only con I can think of! #### Reasons for choosing GlossGenius The reviews were great and the pros outweighed the cons #### Vendor response Hi Amanda! We’re thrilled to hear that GlossGenius has been such a valuable tool in supporting your business! It’s great to know that features like Instant Payout and Genius Loan have helped you maintain steady cash flow and grow with confidence. We’re honored to be a part of your journey! We also appreciate you flagging the challenges you’ve experienced when navigating your client list during marketing campaigns. That definitely isn’t the typical behavior of the app, and we’d love the opportunity to take a closer look. If it happens again, please don’t hesitate to reach out to us at support@glossgenius.com so we can investigate and resolve this quickly for you. We’ll be standing by. Thanks again for choosing GlossGenius and for spreading the word. We’re so glad to have you in the community! Replied July 2025 --- ### Older person vs new technology - Overall rating: 5/5 - Reviewer: Vikki T. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gloss Genius has been my saving grace in a world that moves so fast now in all avenues of life & business. It's the one constant that I rely heavily on while myself & my esthetic business move forward. I didn't look any further for a booking site when Gloss Genius met every need I had #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All of it ! I went back to work for myself in 2025. The last year I did that was from 2004-2011. Gloss Genius has been CRAZY easy & comprehensive to use when I realized that technology had left me behind from traditional business bookkeeping. I've had zero problems setting it up & maintaining my business. Multiple videos to assist me as well. My clients are at ease as well booking their appointments along with the secure payment process. I also love the ability to move appointments at a moments notice for myself AND my clients ! That adds to the value of its services for my business. It has been a HUGE relief knowing that Gloss Genius is there during each step with reliable services for all my business needs. #### Cons The only thing I haven't like was when it was shut down for a day. Nothing else to say. I love Gloss Genius. #### Vendor response Hi Vikki! We are thrilled that you and your clients are finding the booking and secure payment processes seamless, and that the ability to easily move appointments adds significant value to your business. We also appreciate you bringing up the concern about the service interruption. We understand that this is frustrating, and we are constantly working to ensure maximum reliability and uptime for all our members. Your feedback helps us prioritize our efforts. We are committed to being the reliable constant you can lean on as your business continues to grow. If you have any other suggestions or feedback, please don't hesitate to reach out to us directly at support@glossgenius.com. We're always here to support your success! Replied February 2026 --- ### 10/10 would definitely recommend - Overall rating: 5/5 - Reviewer: Shauntee W. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been awesome over the years. I have recommended gloss to many professionals throughout the years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use on their system, the backend and client experience is seamless. Love the payment options. #### Cons I don’t have anything to complain about. My clients love gloss. Maybe add more website design options. #### Reasons for switching to GlossGenius Ease of process and client access. Price. #### Vendor response Hi Shauntee! Thank you so much for taking the time to share your feedback! It's fantastic to hear that the ease of use, seamless backend, client experience, and our payment options have made such a positive impact on your business. We truly appreciate you recommending GlossGenius to other professionals over the years. That means the world to us! We also appreciate your suggestion about adding more website design options. We're always looking for ways to enhance the platform, and your input is valuable as we consider future improvements. If you ever have any more suggestions, questions, or need assistance, please don't hesitate to reach out to us directly at support@glossgenius.com. Thank you for being such a wonderful part of the GlossGenius community! Replied March 2026 --- ### Get Gloss!! - Overall rating: 5/5 - Reviewer: Erica D. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using it for 5 years now and refuse to switch. Very easy to use, a lot of business tools offered which is nice. I've used the gloss loan 3 times now i believe, that's been a life saver! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Manageability for myself as well as my clients is great! Easy to pop in and out of to check schedule and make appointments. #### Cons It signs me out quite often and I have to sign in with a code, other than that nothing else. Very happy with it. #### Vendor response Hi Erica! We truly appreciate you taking the time to share your experience! It means the world to hear that the tools we offer, including the GlossGenius financing, have been so valuable to your business over the past five years! Your positive feedback on the ease of managing your schedule and appointments for both yourself and your clients is exactly what we strive for. We also want to acknowledge your comment about being frequently signed out of the app. That is absolutely not the seamless experience we want our professionals to have. We would love to look into this specific concern to ensure your workflow remains as smooth as possible. Please reach out to us at support@glossgenius.com at your convenience so our team can take a closer look at what might be causing this. We look forward to your message! Replied March 2026 --- ### Gloss Genius Glory - Overall rating: 5/5 - Reviewer: Sarai I. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve had a great experience since 2019 and I will not be going to any other app. I’ve tried some others out just to see the difference. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been with you guys since 2019 and I’ve seen the app grow in some amazing ways. The pricing is great for all of the features you get. #### Cons It updates a lot! I appreciate the effort put in but the features change a lot. You go from regular features to gold level features. #### Reasons for choosing GlossGenius Best features and cheaper processing fee #### Vendor response Hi Sarai! Thank you so much for your wonderful review and for being with us since 2019! We're thrilled to hear about your positive experience and that we've met your expectations. Your feedback truly helps us understand what our customers appreciate, and it's the best reward for our commitment to delivering the best service possible. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or calling us at 1-888-979-7864. We're always here for you! Replied February 2026 --- ### Very satisfied - Overall rating: 5/5 - Reviewer: Brittne J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've never had an online booking service before and I'm so glad that I stuck with gloss genius as my first option. It is made managing my clients so much easier and they all love the option to book online with me as well. #### Cons There is only been a couple times when I've not been happy with the app when it was shut down for maintenance, which I think is understandable. Other than that, the only thing my clients complain about is that I can't customize exactly how many text message reminders. They each get some people love them and some people hate them. #### Vendor response Hi Brittne! We're thrilled to hear how much our online booking service has simplified your client management and how much your clients appreciate its convenience. It's truly an honor to support your business! We also genuinely appreciate you sharing your thoughts on areas for improvement. We understand your patience regarding the occasional maintenance, and please know we are fully committed to delivering a consistently seamless app experience for all our professionals. Regarding client reminders, we want to let you know that certain plans do offer the flexibility to tailor the frequency of these notifications. We would be delighted to help you set up your client notifications and discuss your preferences for when and how often your clients should receive them. Please feel free to connect with us at support@glossgenius.com so we can delve deeper into your needs. We look forward to hearing from you! Replied September 2025 --- ### The best of the best - Overall rating: 5/5 - Reviewer: Karla J. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Best website app ever . So easy to maneuver . My clients absolutely love how professional it is with the confirmation emails , texts and easy checkouts 🫶🏽 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How it easy it is to start up and build my website. Everything is broken down step by step and beginner friendly. #### Cons The business hours . I don’t think I can wait it to where I can out I’ll work 10am-2pm and 5pm-7pm . It doesn’t allow me to split up my time . That would be perfect to add on there for availability purposes. #### Vendor response Hi Karla! We're delighted to hear how much you appreciate the ease of setting up your website and the professional experience it provides for your clients! We also truly value your feedback regarding the flexibility of setting business hours. We understand your need to split your working time, and we appreciate you bringing this to our attention. There is a workaround for setting specific booking times, and we'd be happy to guide you through it. Your insight on this feature is incredibly helpful and will definitely be shared with our team for review and consideration. If you have any further suggestions, feedback, or need help with setting up the workaround, please don't hesitate to email us at support@glossgenius.com. Thank you for being a valued member of the GlossGenius community! Replied September 2025 --- ### Nothing short of AMAZING - Overall rating: 5/5 - Reviewer: Candise L. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with gloss genius has been nothing short of amazing! In putting my clientele, contacting clients with current promotions and online booking has all been a breeze! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy, Affordable and Customizable. My whole experience with gloss genius so far has been amazing! It was very easy to set up for my new small business and I love all of the new features that have been rolling out within the past 6 months. #### Cons Nothing as of yet! There's only been one or two times where gloss genius was down but they contacted me immediately to let me know that they were on it and within 4 hours or less the problems were fixed. #### Vendor response Hi Candise! Thank you so much for sharing your experience! It means a lot to hear how the app has supported your small business journey. We’re glad the setup was easy and that the features have made managing clients and promotions a breeze. We appreciate your understanding during the brief outages, and rest assured, we are committed to keeping the app reliable. If you have any other feedback you’d like to share, please feel free to reach out to us at support@glossgenius.com. Your feedback motivates us to keep improving—thank you for being part of our community! Replied September 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/scheduling/glossgenius-profile/reviews/?page=2) --- GlossGenius Reviews, Pros and Cons - 2026 Software Advice