Updox Video Chat has made a real difference in my ability to care for my patients. The quick roll out to address the need for telehealth in the midst of the pandemic helped me to continue to serve my patients when they needed it most.

The software is easy to use from both the provider and patient side. There is no app to download, and I find my older patients really appreciate that. Video quality is good. It is secure, which is important in a medical practice.

I would like to see better functionality with charting and using video chat simultaneously. Right now I have to either write notes and transcribe later, or use two computer screens. It would be nice if I could make the chat small and put it in the corner so I could see both at the same time.

Updox representative responds to needs quickly and service has made telehealth transition quick and relatively easy.

The ease of which links can be sent to patients and connectedness to our EMR is fantastic.

We are excited for the ability to add multiple attendees in family separation situations and group offerings. We are also interested in expanded capabilities including online screening formats. Some users have difficult enabling video/audio equipment.

Horrible experience! The care and the concern were not there. I was sinking, no one seemed to care. I do not want anyone else to go through that. If you had great experiences with Updox, good for you. I am speaking the truth of what I have experienced. When I asked for help or cancel, one of their customer services said, well you need to give 30 days notice. Seriously? I was on day 4 and it was Not working properly, I sent several messages, asking for help....They can keep the $94.00. I am hoping they have a better system in place to serve their clients. Use Doxyme and Amazon as their business model. That might help.

The video quality is great. That's all I enjoyed for the 4 days that costs me $94.00. I did not sign up to quit, but I spent 4 days with too many obstacles with no help, so I decided to go with Doxyme, and it was a well-overdue change. Why would I paid that money and quit? I am currently using Practice Fusion, so it was convenient, so I did not want to leave.

The system was not working properly, my calls have constantly dropped. I checked my internet speeds, everything was fine. My iMac computer has no issues. it's only 6 months old. I contacted their customer's service since I had so many patients scheduled and it was Not a weekend before they blame it on the weekends. They got back to me the next day, took notes and said they will escalate. I was like a ball.They sent me several emails with no resolutions. My experience with them, was a 4 days nightmare! No refunds although I only used their trash for 4 days and I reported the issue with no resolutions. I am not here to crash any businesses since I own several businesses myself. I am here to share my experience with others. I am currently using Doxyme, and I have no issues with them. Doxyme is very receptive, and acts fast to questions. Doxyme has a help desk available and I only pay $35.00 monthly for my plan. Doxyme's video qualities are much better although Updox video qualities are great as well. I can get patient's files during the calls etc. I feel at ease with Doxyme because I know if I need help, they will be there for me. Updox needs to change their business model. They are not worth $94.00. Their customer's service is poor. They don't seem to care. What does that mean? Collected information to escalate while I have 20 patients to see? Does that sound something you will want to be a part of? Walk in my shoes, don't send me endless emails. Never again!

Had just a few problems with the initial startup with my computer illiterate co-workers, lol.

I like the ease of using Updox. I can tag people with faxes for their department, I can edit documents before sending. We were using the old school fax system and having trouble getting faxes or partial faxes . With Updox, we haven't missed anything. And the option to keep the faxes in archive is awesome. Very happy with our purchase.

The only thing I would change is showing the user name who sent the fax in case it doesn't go thru.

They offer a great product that streamlines receiving and sending faxes. I didn't use any of their other offered services. Overall, it's a good product, but ultimately I decided to go with a cheaper alternative.

Ease of integration with the EMR. This software worked seamlessly with Practice Fusion EHR.

The price, they are much more expensive than their competitors. And the fact that just about every communication from them was an attempt to upsell me to purchase another product from their service line.

We were up and running within 15 minutes of having the service available. It has helped tremendously with TeleMed visits during COVID. Our patients love the option of TeleMed.

Easy to learn and use. Documents telehealth visits very well. Integrates easily with our EMR since we were already using the fax,email and text features.

It’s so small it’s almost insignificant, but I wish there was an end time option on the summary in addition to the duration. Not a big deal, but it would be a nice feature.

Micropractice ease to reduce the paper load. Love the user ability to write on forms, sign and date forms without ever needing to print and then re upload .

I am a nurse practitioner with a micro functional medicine practice, always looking to be as paperless as possible. I love Updox for several reasons. One is that when labs come in, I have many tools to use to sign off on the labs, highlight abnormals, write notes on the lab itself and then easily download the results. Currently Updoz does not interface with my EHR but hopefully in the future for ease of moving it straight into the patients chart. I also love that I can drop a blank word document into the main portal and create a new document right there with ease and then fax out. This makes writing medical necessity letters for patients easy, new lab orders, things that require my signature.

I wish they would integrate with Power 2 Practice, my EHR. Recently, Updox fixed a feature which has been so helpful. I can now easily resend a fax from where it originated, after writing on it or signing it. That hadn't been a user friendly function before now so thank you!

Like I mentioned, the medical office that I support that uses Updox is not very tech savvy -- and yet they have had fewer problems with Updox than with any other software that they use regularly. When I have needed to install Updox "printers" I was able to find clear instructions online for basic installation, as well as information for the specific issue I was dealing with at the time. When I have needed to contact Updox for technical support the wait was brief and they were able to get me the pertinent information very quickly so that the issue could be resolved.

I have supported a medical office with 4 providers for over a decade, providing computer and technical support. The medical office has been using Updox for about 6 years. I have been impressed with how user-friendly the product is. Most of the people in this office struggle to update Java every three months (which is a required part of the electronic medical record software.) However, they have been able to install Updox with minimal support from me. The office does occasionally contact Updox's technical support, and they are able to successfully help them the majority of the time. (If Updox's tech support can't solve the problem, then I will get called.)

Each user has his/her own username and password input into the emulated printer installation, and sometimes the staff ends up inadvertently using someone else's credentials. It doesn't see to affect the running of the software in any significant way (staff has reported no problems from this,) but it is something that I've noticed over the years.

Overall, after getting used to using the program, I am fairly satisfied with it. Just takes some getting used to how to use it.

I have been using Updox intermittently for a little over a year. This program was implented for our company use by our IT guys. I know that myself and many of my co-workers found it confusing and complicated to use at first. It took some getting used to. Now that I have figured Updox out, I can load my faxes fairly quickly and check back for my results. It's maybe not the most user friendly program but it gets the job done.

I have told our IT guys several times that I am still able to see other departments faxes and they can probably see mine. This is an issue as I am in HR and handle many confidential documents. IT tells me other depts can't see my documents sent but considering I can see theirs, I'm sure they can see mine. I think there needs to be a clear indication for each dept. that there is confidential areas when using Updox. I don't like that I have to keep "refreshing" to see if a fax went through. Even though I have checked the option for Updox to notify me when the fax is completed, I still never get any alerts.

Overall, Updox is a great tool for any office. It allows you to kick old fax machines to the curb and simplify the faxing process overall. It's simple and efficient and has many features that allow you to customize faxes to your specific needs.

Updox is great to use for any office with multiple locations or any office wanting to be more environmentally friendly. I love that Updox lets me convert documents straight from my computer to a fax and makes it a breeze to send these to other businesses or even clients. It's a great solution to so many simple office problems.

There is a learning curve in using Updox that requires time to know how to use it properly. Once this is overcome though, it's simple to continue use and makes faxing efficient.

They make it very difficult to get real time customer service disrupting patient care I am fed up with this program. Often end up using the free apps from Doximity for physicians which always works well this paid program fails. If we weren’t stuck with PracticeFusion we would never have signed up with a company that it is

Integration with PRACTICE FUSION we were not given a choice since they have already made the deal with each other

Poor customer support after you sign up and pay

Poor printer drivers make it unreliable and time consuming.

It is easy to integrate with Amazing Charts.

I rarely leave a bad review. THeir customer service hasn't replied to me in over a week now, I called and no call back. Their instructions to install printers don't even have windows 10 in many of them. The printer drivers don't consistently stay connected. Faxes are often shown with lines making them hard to read. I may change my opinion if they actually contact me to help, but I would chose another software over this if you have an option.

The workload for our office would be tremendous without this exceptional tool. Great product! The newer feature of being able to text from Updox has streamlined much of our basic communication and helped close a gap for patient appointment reminders.

Updox is a great program and has worked beautifully with Practice Fusion. The ease of having faxes come in and be able to directly link to a patients chart is invaluable!

Our's is a small business, and the monthly fee can be a higher cost for the service.

Overall, I am extremely happy with Updox! The application itself as well as the employees that have helped us out along the way!

I love the easiness of using Updox! I don't have to hunt around, bother customer service for what I need to do. Some of the other software/applications that I use, are time consuming and exhausting to figure out.

I would like to see it integrate with my EMR so that I don't have to download documents from Updox and then upload them into the EMR.

We have been able to conduct telehealth visits for our vulnerable patients to keep them safe at home during the COVID outbreak.

We use Updox all day every day for fax and document management. When we decided to implement telehealth, we were able to do so in less than 72 hours with the help of Updox! The transition was super easy for staff and patients.

Difficult to correctly set up users with security settings. There isn't a ton of guidance.

I believe updox is one of the greatest programs I have ever used. This way of faxing and filing documents is wonderful and the program is so simple!

I like that the program is very easy to use. I like that you can drop documents in and edit them. I do not write very legible and this allows me to fill out forms and edit documents with ease so they are legible. Then I can fax them right to where they need to go. Its a great fax system for our practice and everyone is able to have their own tag or "file" cabinet for their faxes.

I cannot think of anything that I do not like about this program. I like the way everything works and how easy it is to use.

texting is the only positive feature, when it works and the system isnt down. they dont have a backup system if it fails. it fails a lot

-- Not Reliable -- Under developed, unusable features -- Terrible support -- no phone # to call, just a vm box to leave a message -- Prices constantly increasing

I can fax from anywhere and can communicate in a hipaa-compliant fashion with my patience

I use this with amazing charts and it integrates perfectly. I am able to send HIPAA compliant messages to my patience

It is not easy to search for something unless it happens to be in the title of the subject

Overall this system has been helpful during my workplace!

I really liked how the software is paper friendly because instead of receiving fax paper through a fax machine, you are able to receive in electronically. I think this saves a lot of paper and also helps import into patients electronic charts easier. I also like how the feature also connects to a lot of EHR systems so that it is easily transferred.

There are times where I wouldn't be able to receive fax from other medical practices and would receive many calls of if we had received their fax. I am not sure if it is due to connection or just the software itself but that was one con about this software for me.

The text message feature helps us connect easier with our patients in reminding of appointments.

I do not have any cons at this time. Everything has worked great for my use of the system/product.

The system is reliable and offers support that prompt and informative. It is HIPAA compliant so our patient's information can be shared securely.

Some areas are slightly confusing at first but the great support helps you navigate and then becomes easy to continue on your own.

Only one system for sending and receiving faxes and also the ease of reminders being in the same system also

I love the Blast feature of the product and also the ease of dropping in files to be faxed.

Not enough characters for custom blast messages and limits on which patients you can include/exclude in the blast messages

Overall this has been an easy transition and patients seems to enjoy it

I like how it it is user friendly and it has help out office work flow tremendously

The least thing I like is our her patient portal does not compatible. So we can’t use the forms for patients through text

We purchased originally for patients to come to our office and be connected to our provider who is out-of-state this year on a fellowship; however, due to COVID-19 pandemic we ultimately began using to reach patients at their homes while we were at the office. Here in Illinois with an extended stay-at-home order from April 30th to now thru May 29th, we are very glad to be able to offer this service to our patients with the help of insurance companies covering this type of service as well during this difficult time. We would not have been able to help patients who are unable to come to our office due to transportation services being limited in our rural area due to COVID-19 as well as those patients who do not want to venture out of their homes during this time.

Video Chat was easy to set-up and very convenient for our providers and patients. We simply send a link to our patient's smart phone, allow their camera to have access, and then they are connected to our provider here thru video chat. Our provider can take notes while talking to the patient and take pictures when applicable for documentation and treatment purposes.

I can not think of anything at this time that is difficult or could be changed at this point.

Great way to keep faxes organized digitally

Cant rearrange folders. Can't make sub-folders Typing buggy