I loved its ability to create barcodes, to track and produce reports from. It was a large software that had a lot of capability, many of which I didn’t even scratch the surface of.

I disliked how many options and little buttons there were to get to one place. It’s like twenty different routes to get to one destination. As a user, I also felt like the software as a whole looked a little outdated.

We have found Gateway to be more of a partner in our operations than a passive vendor. We have a strong relationship with every level of the company. I could not be more pleased with the service and the products they provide. Galaxy has been a powerful tool to not only manage our sales, but enhance our guests experiences at our facilities.

Gateway Ticketing System's Galaxy offers us a single sales platform to service all our individual business needs. It provides a powerful ticketing system, with a traditional POS system that continues to evolve to meet our ever changing environment. The ability to run one platform, not only allows efficient system management, but also provides system experience for our guests and team members.

There is a bit of a learning curve when it comes to managing the system. However Gateway has always provided us with outstanding support and documentation.

Diabolical, not a computerised system, actively fights the operator and undoes the work. Creates huge openings for human error.

Really hard to find anything commendable.

The lack of automation and the undying coding errors that cause intense stress and inefficiency.

The POS is easy to use. Reservations are a bit more challenging but with minimal training there is a high degree of user friendliness.

If you are using multiple platforms and need to rely on integration you will likely experience some challenges.

Very user friendly and customizable. Can organize dashboard based on your needs.

There are a lot of expensive add ons that are not included

Some nice features, but if looking for a system for a nonprofit - museum, zoo, etc - a more holistic view of constituents can be managed in a newer software, like Blackbaud's Altru.

It's solely a ticketing system, which may be sufficient for some clients, but I've found software like Altru, which handles fundraising, etc., is much preferred for nonprofit organizations to get a 360 degree view of constituents.

Some of our customers use Galaxy for admissions ticketing

The timed entry sales screen is very efficient

The data model treats reservations totally separate from walk up transactions. This requires us to combine two datasets in almost every report we write

Galaxy is user friendly and customizable.

Not everything is included. You have to pay a hefty fee for certain tabs.

User interface was very simple and uncomplicated.

Ticketing features could be improved. Was a bit clunky and graphics need to be modernized

Did take long to become comfortable

Ease of navigation, customer support, familiar brand

Overall not much different than previous software

Galaxy offers a variety of personalization tools so you can customize the product based on your organizations needs.

It may have just been our instance of Galaxy, but the UI was dated.