Easy to set up in the first instance, very easy to operate both from a customers point of view and from an administrative point of view. Easily amendable and controllable for an admin, if changes needed to be made and on top of that, paid out extremely quickly.

Nothing, it worked perfectly for me. I found it perfect for what I needed - I really do not have any cons for this product,

Did what we needed it to do. Simple service

Would have been helpful to be able to allocate 'house' tickets in General Admission venues. Maybe this was possible but I wasn't able to work it out.

The purchase process is cumbersome for our patrons. The site hangs at the point of purchase locking up tickets at the worst time as people make multiple attempts. Many, many, many fields and dates reflect London standards and not the US. Specifically, reporting draws inaccurate information because it will juxtapose the month and day. So will searching. Great features, good pricing, but a very buggy platform.

This was our first year with TS, and we’ll certainly use them again next year. Over 50% of our pre-sales came via TS, even though it was a late decision to use it and our poster’s didn’t include a TS reference.

It was extremely easy to set up and use. Prior to using TS we had used manually numbered tickets to check sales volumes. The TS sales reports were used on a very frequent basis to check sales.

Nothing really, at first the idea of a booking fee for our customers seemed unattractive, however, there were no negative comments and people really liked being able to pay electronically.

TicketSource has improved our customer experience. The support is excellent and the software easy to use. Integrations with other payment merchants and mailing providers was also simple and seamless.

having used other ticketing software it was refreshing to use a system that simply worked well. Our customer's had a far better experience with TicketSource which meant we had far less correspondence to deal with. It was easy to set up various ticketing options, discounts, comp tickets etc and track it within the data.

It was hard to find a good way of scanning tickets at large quantities particularly in a field without laptops.

Excellent. I'm very glad we made the change

Customisable Box Office; non-profit discount; support (human and on-line

It's not really a con. I would like even more opportunity to customise the ticket shop

This is an amazing tool for selling tickets. The only hiccup I had was when someone was able to book a wheelchair and carer seat as normal tickets when those seats had been marked as wheelchair and carer seats. I don't know how that could have happened.

Very user friendly. I love the sales reports which quickly give you an idea of what has been sold.

Not having ever set up online ticketing before it was a bit of a daunting task with all the various drop down bars with all the different options for setting up an account. I had to ring up for help a few times but always got good advice and was pointed in the right direction.

Excellent services. Answers on the end of the phone, instantly sorting out any issues, be that ticket exchanges, or booking additional tickets. The complete event package

Eas of use, complete package, always helpful assistance on hand.

Being new to this type of system, it took me a while to see how beneficial and helpful ticketsource were.

Very intuitive package, easy for first time use. Found help easily and via chat for a specific fix. Prising options easy to select# and flexible. Front of House reports and reservations were easy to find/use. Good value for money. QR code generation and web links to share to my ticketing page were easy and helped show professionalism. A bit of me expected problems ticketing a show for the first time - I need not have worried.

Explanation of follow-on e-mail permissions might have been more overt. Maybe I missed it, but few people opted in and thinking now I should have focused on that more.Can reports be downloaded to Excel?

Transfer from theatre ticketing system was an extremely positive experience and appreciated by all the many users, selling tickets for 14 events.

Ease of use by ticket purchasers was universally acknowledged

Nothing seems to be missing. Very limited mistake making in first encounter on setting up venues

A deligt to use. Made the whole event manageable

It was easy to set up and to amintin for our event. It's the first time we used it and would do so again

Charyity status for Church of Englan churches a bit obscure

We have been using Ticketsource for at our theatre for approximately 5 years now. The system works well for our customers who can book seats at a time that suits them and we do not have to be on site to take bookings. As a small venue this is very cost effective for us as we do not have to staff a 24hour box office. Our staff we find the systems straightforward and reliable. We have all the booking details at our fingertips, so we are able to answer customer queries efficiently. Archive materials are easily accessible which makes financial reconciliation straightforward and transparent. We are able to link directly to our website and can also benefit from the wider Ticketsource community on line. Ticketsource allows us to customise each event to our own needs allowing us to create tailor made seating plans, pricing structures and booking discounts and incentives. We can add information and publicity material to each performance. Customer support is very good with a number of options including FAQ's to assist with basic problems, an on line help facility and a telephone help line. The site also includes very helpful tutorials for setting up events and trouble shooting, which are brief and not at all patronising. Ticketsurce also allows us to run our own box office at strategic times and as much of our business is from schools, dance schools and local amateur companies within a small radius of the venue, it means that customers have the option not to get involved in the extra cost of booking fees. It would help us greatly as a venue if there were an option to print off whole shows with all the ticket prices on one ticket, as many amateur groups who sell within their own small community like to take possession of all the tickets to sell directly. I am aware that this does not benefit Ticketsource and would make accounting for ticket sales impossible, but many of our clients would prefer to have multiple prices on each ticket, enabling them to highlight the price paid or to cross off the other prices. I'm not sure if other venues would benefit from this service and I fully appreciate that we may be in the minority. I would certainly recommend Ticketsource to venues of all sizes as it really is a complete package. The rates are reasonable and the support is excellent

On the whole positive, with room for improvement. We will likely use them for our next event, and we can already see more efficient ways to use the system with hindsight

Relatively easy to use, no booking charges for free events, straightforward payments to our bank account.

Quick-booking GUI was not suited to on-the-day sales, payment integration options are limited (where is the Paypal or Sumup integration?), and the integrations they had were not the most straightforward to troubleshoot, with much passing back and forth between themselves and Stripe

Amazing!!!!! Saved me literally 25 hours of work and ticket sale communications with parents

I love that once I created the seating plans and the link, customers could buy tickets and do everything from the website and have specific reserved seats. In previous years we sold tickets at the door and only had 180 seats available. We would have to sometimes turn away people who were the 181st through 200th parent come to see their student perform and tell them to come get in line earlier for the following evening’s performance. Also, by the time we got to the 150th/160th customers there were no seats in groups of 3 or 4, but rather lots of single seats so families would have to split up and find single seats. TicketSource literally solved every problem we had.

The only teeny-tiny thing I didn’t like was that I was able to create the seating plan, but I could not “rotate” any seating sections to show that our theatre is designed with 3 sides (almost in the round). Parents who have been here before were able to visualize and interpret, but some customers thought they were buying 4 seats in the front row and actually bought 4 seats down the side aisle so they ended up sitting one in front of the other. Again, you can move the stage, seating sections on the seating chart you create, but I wish we could have rotated certain seating sections 45 to 90 degrees to show our theater which has seating on 3 sides of the stage.

Ticketsource is an excellent Box Office system, great customer support and always adding new features.

Nothing really, its a great system, does exactly what it should do without too much complication!

This Box Office system is amazing, works perfectly, and support is first class.

Nothing really, it does everything that is required

The service is great and fairly easy to use, I particularly like the options to customise the landing page with your personal banners. Customers who are issued tickets have commented how easy it is to use and The paper ticket service is faultless and great value for the purchaser. Areas for improvement would be the affiliate sign up page. It is off putting and soulless with too much information required of the person signing up on one page, maybe spread over two or cut down the info required until they actually put an event on? Simplification and friendliness are what is needed here. The option to use your smartphone is great, however the option to download the sales to the device would be very useful as I have put events on in a crypt venue and found out that I could not get a data signal there and had to find somewhere to print out the list at the last minute. I have had an affiliate at a rural site suffer with this surprise too I love the Facebook api and although it is not as big yet can something be designed for google+? Overall a good service which can awesome in the future.

Ticket Source is a very able ticket sales solution for events (we use if for a Fireworks event). It has lots of functionality and flexibility which is what we need. The only con I can think of this that it's a bit expensive in terms of the cut Ticketsource take from sales - we're a non-profit / fundraising event and we would have hoped that Ticketsource would have let us keep more of the profits for the charity donations we make from the proceeds of the event.

they have a very systematic solution and addressing the user data for the ticket collected and resolve it with the very fastest and reliable way possible.

Submitting the ticket in the system is a little slow if they have a huge queue. i suggest an improvement there if they can.

Took away the hassle of ticketing almost completely.

Once set up, this software takes most of the trouble associate with ticketing away. The interface is fairly self explanatory and if things do get confusing the help site is both intuitive and informative. There was no claim process, as soon as the event was over funds were credited to our accounts and there was a full detailed report regarding every transaction.

The initial planning is a little long winded. I would like the ability to customise the seating plan layout further. There's nothing wrong with the current set up, I'd just like to be able to configure it to look like my theatre.

they are very user friendly and we have always got positive remarks and cheers from our customers. Thanks to TS

There is no box office download option, everything needs to be cloud based/internet usage. but they are user friendly!

This is the second time we have used TicketSource and this time round it has been great! Last year we had a couple of problems that didn't help the way we handled our tickets but we went back with ways of how they could improve and their technical team worked together to help us. With their help we were able to sell our tickets with no problems at all. The back of house system worked really well for us, as a company we sell lots of different ticket types and its important to be able to pull off reports, check customers details and doing this with TicketSource was very easy. If we had any questions or were struggling to set up the event the customer support was brilliant and very helpful! As we are a seasonal event we only use TicketSource for a certain amount of time but we will certainly be returning to use them again. Highly recommend!

My amateur dramatic society have no need to look elsewhere in order to sell tickets for our annual pantomime. Should we have any questions or queries there is someone to come to our aid either by phone, online chat or email. The customer service personnel are very patient and helpful. As someone who has limited understanding of technical knowhow I can get frustrated when trying to follow tutorials as there can be points that look simple enough but I get myself into difficulties. I seem to find things can't be completed as easily as TicketSource would think. I am someone who has to to have every move clearly explained and not assumed we know what to do - hence for me 3 Stars.

The TicketSource site is quite the best I have found for on-line booking for our shows. We are just starting to accept bookings on line and were very nervous about the things that could go wrong leaving our customers frustrated and angry. I am pleased to say that nothing like this has happened and the feedback we have had so far is very favourable. The reports that are readily available keep us in control of the sales and monitor their progress. The detailed financial reports and the prompt payment of receipts are a boon to our treasurer. I particularly like the way we can integrate the on-line sales with our over the counter sales as many of our older patrons are uneasy about using computers to buy things on-line. The facilities in the software range from very simple to the most elaborate you could imagine. I would not hesitate to recommend this site to any Amateur Groups.

This is such a useful service for small organisations who want to sell tickets over the internet. We are a small amateur drama society who do no more than £4000 a year ticket revenue but find it is well worth while. It is very flexible and if you are reasonably comfortable with using the web it should not take more than an hour to learn how to use it. The only cons * To use it efficiently (so e.g. you are not copying out the same material frequently) takes a bit of time to master. * It is not free. As a small organisation we pay 10% extra for the service which we make the customers pay. This is a fairly substantial increase although I can see that Ticketsource has to pay for their service somehow.