About Xola

Xola is a cloud-based booking solution that allows activity and tour companies to manage bookings from a variety of different sources including via the phone, websites or in person. The solution provides a mobile interface and can be accessed on smartphones, tablets, laptops and desktops. Xola offers cloud stoarge of all data which ensures that multiple users can login from anywhere and make edits in real time.

Xola supports phone and in-person bookings by providing integrations such as cash drawers, swipe and pay, receipt printer hardware and point of sale tools. The system offers credit card processing, which allows tour operators to accept online payments from their customers. Users can manage calendars and schedules for every outing. Activity managers can...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

530 Reviews of Xola

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(414)

414

4 stars

(97)

97

3 stars

(20)

20

2 stars

(2)

2

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 530 results

October 2019

Chavonda from Open Door Real Estate LLC

Company Size: 2-10 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

xola

My experience with xola has been great and I also like the fact that they are continuing to grow and develop new things to change or add to make the software even better keeping up with time and market industry staying on top of things in developing new and more ways to use the software.

Pros

I love this software I use it every day for my Escape Room. It does everything I need all in one place to me it is exactly what I need for my booking software for escaperooms

Cons

nothing least about it but one thing is the ability to stop negative reviews from being posted that's the only thing everything else I love it.

Reasons for Choosing Xola

it was overall the best and had more to offer especially with Escape rooms becoming a growing industry.

Response from Xola

Replied December 2019

Hi Chavonda, Thanks for taking the time to leave us a review. I'm glad you find Xola to meet your needs in an Escape Room Booking Software. We're glad to partner with businesses like yours! Cheers, Sophie

December 2019

Jake from Pedal Saloon

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Xola Review from 2+ years user

Overall, I would say the software is good-to-great (four star) and I really appreciate the five-star customer service.

Pros

Out of the three booking software platforms we currently use, Xola is my favorite. There are many pros to Xola, but let me summarize by saying it is the combination of good-to-great design along with five-star customer service.

Cons

The uncertainty regarding subscription packages. We have a "Premium" subscription that is a flat rate, which serves our needs very well. If we do not have option to continue this package in 2020, we will have to switch to another booking software platform. Which would be a shame because Xola is my preferred booking software.

Reasons for Choosing Xola

Three simple reasons: 1) Design is good-to-great. If features and integrations continue to be added, it will be a 5-star platform. 2) Excellent 5-star customer service. I hope the customer service continues at the current level. 3) Flat-fee Premium pricing is what sealed the deal. If we are unable to continue with this plan for 2020, sadly we will have to find another booking platform. For the future, just remember that your current and future customers are actively evaluating options for booking software (in our case, biannually). I hope you keep the flat-rate payment option so we can continue to use Xola in 2020 and beyond. Lastly, and most importantly: Make sure upper-level management is listening carefully to the front-line employees. Execs, stay in touch with what makes Xola so special and be relentless about continuous improvement of the booking software!

Response from Xola

Replied December 2019

Jake - Thank you so much for taking the time to leave a review. We did announce a pricing change last year with the primary purpose of being able to offer all our customers our enterprise-grade features. We aren't able to accomplish this with a flat rate - although I get why that monthly rate appeals to you. However, through this shift we're able to offer a lot more to all our customers and continue to grow our team and product to be the best in the industry and do right by our customers. I will be sure to have someone call to talk through how we can continue working together. Best, Sophie

December 2019

Jeff from Mediarific

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

5.0

Functionality

5.0

December 2019

Potential for more harm than good for your business

Xola is not a reliable platform that I would recommend for any savvy business owner. A reliable platform does not suddenly increase it's pricing 10 or 20 fold arbitrarily. If you are evaluating Xola, take a close look at their pricing. I hope that they have changed up their pricing plans by the time you are reading this, because they are tops in terms of feature set, look and feel and customer support.

Pros

Xola has the BEST feature set, an amazing look and feel that your customers will love and they have a solid support team - the friendliest and most helpful ever.

Cons

In March 2020 they are rolling out a new mandatory pricing plan where they will take a large percentage of all bookings rather than a monthly fee. For us it means going from $200/month to $2K-$4K+/month depending on our sales and marketing.

Reasons for Choosing Xola

We actually are now re-evaluating the alternative products because we have decided to switch from Xola to either Bookeo, Quinbooks, Fareharbor, CheckFront, Timely, Resova, Bookly. The only reason we are switching is because of the pricing plan.

Response from Xola

Replied January 2020

Hi Jeff, Thanks so much for taking the time to let us know how much you love our features. We did announce a pricing model change aimed to make our platform more accessible to business of all sizes. Everyone can now get all features at no cost. And moving to a transactional model ensures that after not raising our prices for the past several years we won't have to in the future either. It also aligns goals so that we succeed when you succeed! We hope you'll consider the benefits of Xola with this new plan as we'd love to keep you as a customer. Best, Sophie

December 2019

Jennifer from The Rabbit Hole VR

Company Size: 11-50 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Come for the booking software, stay for the customer service.

Positive experience, nice team, good software.

Pros

Xola has a ton of features that make it easy to keep everything a customer purchases all in one place. The gift card sales easily integrate with the reservation system so customers can redeem them themselves online, gift offers help us sell more of them, the CRM allows us to easily export customer info and send them targeted emails and global settings allow us to automatically send emails to customers asking for reviews or send a discount code for them to come back in. All around a great software, but many softwares have similar features. What sets Xola apart from other companies we've dealt with it their customer service. Someone is always available to answer questions in the online chat or you can easily schedule a call with a support person if you have more in-depth questions. I also appreciate that we receive emails when certain features might be down. We've used software companies in the past that don't let us know of potential issues until we are the ones reporting them! Xola pre-empts this and answers our questions before we run across any issues.

Cons

Because this software is very flexible and there are so many options, some of the back office features can be tricky to use. For example, when you need to process a refund for a customer, you have three options to select from (reduce booking value and refund, refund only etc.). They do a good job of labeling things with descriptions, but it can still take some getting used to and training. Also, the page that Xola takes customers to when they click Book Now on our website is all Xola-branded. It would be awesome to allow customization to this page to include our logo so that customers trust they are still on the correct website. Finally, I'm not a fan of 6% fee they are charging every customer now. This is a recent transition from a paid monthly subscription from us to an additional fee paid by our customers. After some research, it seems like this is the industry standard now, but we hate that we have to charge our customers an additional fee to make a reservation with us online. We want to encourage our customers to make reservations online so our in-store staff isn't bogged down with taking reservations over the phone. Additionally, Xola is making quite a bit more money off of us and our customers by tacking on that percentage compared to the monthly fee we used to pay. This is one of the only cons to the software.

Response from Xola

Replied December 2019

Hi Jennifer, Thanks so much for taking the time to leave this review. Really appreciate your thoughtfulness and sharing about your experience! I'll be having someone reach out to see if we can solve the issue around the buttons re-directing but it may be a limitation with your CMS. Thanks, Sophie

May 2018

Caitlin from Above and Beyond Alaska

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

May 2018

Excellent interface and usability but rigid in its features and customization

Easy to train staff, nice mobile features.

Pros

Easy to train staff on. If you can work an iPhone you can work on Xola. Good mobile access for staff

Cons

- Very little customization available for unique businesses - Limited accounting reports that take heavy editing in Excel to get the needed information - Organizes by customer email instead of name, can create major problems. - Europe based support team so finding a time to connect with them can be tough - No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side. - No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through. - Easy software for small/medium sized companies, not good for larger companies - Limited marketing features and hard to customize - The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves.

Response from Xola

Replied October 2018

Hi Caitlin! Thank you for the candid feedback. We really appreciate customers like you who give us the feedback like this so we can grow. I wanted to address your concerns and reach out to you over some of them as well. We have some new features that I believe your company will benefit from and I am going to make sure they are turned on for you and that you are aware of them. Our Support Team is based out of US as well as Europe so we can give 24 hour support. You can reach out via chat, email, or phone anytime of the day and there will be someone available to help. I look forward to connecting with you to talk over your feedback soon! -Jessica