We get more visibility, less overhead and managed to save 23% on our global travel spend compared to the travel agent we were using before

IT JUST WORKS!!! Unlike all the old corporate booking tools out there, TravelPerk is neatly designed and lets me book a trip for myself or for others in minutes. They have a huge inventory as they are integrated not only with Amadeus and all the old GDS travel networks with Skyscanner, Expedia, Booking.com and all the online inventory we are used to finding online so I always get the best options. I don't have to browse multiple websites, it's all there in one place, with my travel information, documents, and preferences. On top of that, if anything goes south, they have an amazing 24/7 customer support so it's like having your own personal travel assistant

It would be great if I could check-in directly without having to be redirected to the airline website

overall the tool has been a great discovery, i think is one of the best platform for travel management, and the in depth analytics allow for an efficient cost control

the tool is very easy to use both from admin and user side, but the customer support is the real deal here. Both the commercial and the technical support available from the platform are irreplaceable

sometimes travels failed to be completed due to seats being already taken, is a minior issue but one i hope travelperk will be able to fix soon

We have had non stop issues. Booking requests taking weeks to be confirmed. Booked flights being canceled and receiving no notice from the Travelperk on need to change days. Hotels being confirmed and paid for on the Travelperk end and not actually being confirmed our paid for by the 3rd party platforms like Booking, or Hotelbeds being used by TravelPerk. Flight modifications request taking days to process. Customer Service is basically worthless. I've had to hound our account rep to get anything resolved.

The back end of setting up travel policies and tracking travel is decent.

Too many to list. Trip confirmations have taken us up to 5 days to receive (that after hounding our server reps). Good luck getting help from a competent customer service rep if you have to modify a trip or if you have a issue like they never actually booked or paid for your hotel like they confirmed. This site has turned into a nightmare for our employee travelers and I would caution anyone considering. Their service is so unreliable and plain bad.

It's a free tool that combines the perks of searching for your own flights and hotels online (no travel agents involved, so much faster and more dynamic) plus the advantages of having all the expenses and reports in one place. They also have great support line- you can actually talk to someone (not machines) that can fix any issue with your travel, like a travel agent would do. We had to change a flight and the process was super smooth and easy. And, IT'S FREE!

We use Airbnb rather than hotels quite frequently.. You can ask TP support to book Airbnb, but an automatic integration with Airbnb would be nice.