SilverBlaze Customer Portal
About SilverBlaze Customer Portal
Most Helpful Reviews for SilverBlaze Customer Portal
1 - 5 of 13 Reviews
Jody
Verified reviewer
Government Administration, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Excellent quality and service.
Excellent quality and superb service.
PROSThe product has great flexibility for integrating with other software and customers really enjoy the presentation online.
CONSThere is really nothing for me to comment on from a negative standpoint. Product and service have both been great.
Vendor Response
Thank you for the great review Jody. We truly appreciate your business and enjoy working with you and your team! Regards, Betty
Replied March 2018
Sarah
Utilities, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2019
Happy SilverBlaze Customer
SilverBlaze is a valuable resource for our customers and reduces the workload for our internal staff. The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with.
PROSSimple platform to use for our customers. Had the features needed to assist customers and was easy to work with to add new functionality. Features we like for our customers: Graphs, Access to Bill and Notice Documents, Comparison to neighbors, Extension options, and Ability to sign for or disconnect services.
CONSWould like to see an expansion of software for internet and telecommunication services. Also would like to see AMI data for water services and more specialized information for Industrial customers such as reporting and real time data.
Vendor Response
Thank you for the great review Sarah. I'll pass along your comments to Dan and his team. He appreciates the feedback and is always open to ideas to improve the Customer Portal. Always a pleasure to work with you and your fantastic team at OMU! Betty
Replied March 2019
Kate
Utilities, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
SilverBlaze was easy to work with when setting up our new customer portal.
Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers. The option to allow each User to change the customer login was requested and Capricorn actually programmed and put the changes in place, quickly. Training was easy to setup and staff were comfortable once we started testing.
PROSEasy to use, when managing our customer base. We like the ease of the Customer Services reps helping customers online, whether it's sending them another email or changing the status of their login.
CONSNot sure if it's a good idea, but somehow need to view customer password? Capricorn ratings come in daily, a list of the ratings based on screen the customer commented would be helpful.
Vendor Response
Thanks for the review Kate. We enjoy working with your team and, we truly value your business. I'll pass along your comments regarding the customer password and ratings to Dan. We always appreciate customer feedback in order to improve our software. Regards, Betty
Replied March 2018
Patty
Utilities, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
The staff is very easy to work with from demo, purchase, to implementation and ongoing support.
This software is very easy to navigate with a lot of information available at your fingertips. The interface is modern looking and intuitive. Our customers can better manage and keep track of their consumption for water and electricity, view copies of their bills and pay online which helps lower call volume in the office.
CONSThere really isn't much that I don't like about the software! We use export tables from our CIS system which means the data is not real time information. We are currently working to use available API's to help with a real time integration. User classes had to be setup to determine which tabs to 'show' for each customer for the different services. I would like to see the software determine which tabs to show based off the information in the tables that is available.
Vendor Response
Thanks for the great review Patty. We truly enjoy working with you and your team and, we truly value your business. I'll pass along your comments regarding the tabs to Dan. We always appreciate customer feedback in order to improve our software. Regards, Betty
Replied March 2018
Garry
Utilities, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
All the staff at SilverBlaze are professional and readily available to answer all questions
It has a modern look and is very flexible to make changes as required. SilverBlaze team is great to work with on enhancements whether driven by customers or their internal technical folks.
CONSn/a Currently, I cant's say anything negative about their product. As mentioned on the 'pro' side the team is constantly looking to develop and enhance their products.
Vendor Response
Thank you for the great review Garry! We truly appreciate your business and enjoy working with you and your team. Regards, Betty
Replied March 2018