CIS Utility Billing vs MuniBilling

CIS Utility Billing has 155 reviews and a rating of 4.58 / 5 vs MuniBilling which has 52 reviews and a rating of 4.69 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

CIS Utility Billing

MuniBilling

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.58 / 5 (155)

4.69 / 5 (52)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

5.0 / 5

4.5 / 5

Last Review Written

April 16, 2018

January 6, 2021

Pros/Cons

Pros
Product tracks accounts very well and includes a plethora of options for customer information. The software is relatively easy to use and priced well.
Cutting Edge, user friendly, multiple reports, great customer history. Staff is very knowledgeable and has a quick response time. Constant upgrades and updates.

Cons
Sometimes the program takes a little longer to load information, specifically during memory intensive processes such as calculating bills or running detailed reporting with a lot of criteria.
Their payment system integration was not compliant with PCI DSS standards at the time we used this product. Big problem!

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Pros
The Customer Service Experience was excellent.
Very user friendly Timely and very helpful technical support

Cons
this doesn't applied to me, as of today I have no negative/cons things to say about this software
As with all 'off the shelf' products, there are some limitations on customization and configuration. With that being said, we haven't encountered anything that we haven't been able to work around.

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Pricing

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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