I love the program and don't think I could run my business without it. I have always experienced wonderful customer service from the wonderful people connected to this company.

I do the bookkeeping for three small mutual water companies and this software allows me to switch between companies rapidly. It is easy to use and meets all my needs for billing and record keeping.

I have an older version of the program and it uses separate software (Crystal Reports) to compile reports. On this version, reports are not as easy to customize as I would like, but I'm sure that has improved in newer versions of the El Dorado Utility Billing software.

Eldorado is a great company, they know the ins / outs of the billing world and are able to assist you with any of your needs or requirements. The system / team members are very flexible when it comes to making things happen for you.

The software system itself is very user friendly, easy to adapt to your billing needs and easy to follow and set up customers for billing utilities. Having the on-line availability for customers to pay is a great feature also. The customer service is always there and available to assist in whatever it is.

I have not found anything I dislike about the software in over 15 years.

For utility billing, it was ok. We no longer use it because we were able to find something that was all inclusive; accounting, payroll and utility billing all in one software.

Our agency has many different water rates, some of them change based on consumption. With El Dorado, you could go into a customer account and put in the consumption at the lower rate and once that amount was reached, the software automatically changed over to the higher rate.

The thing I least liked was that it was not compatible with our accounting software. I had to do journal entries in order to bring the water revenue over to the General Ledger. This was very time consuming.

We are definitely happy with the Software and the support...although I wish we could call later in the day - due to time differences we may not get an answer during our working hours.

Ease of entering payments, adding new accounts. Reports. The support we get when we have the craziest questions!

When I enter payments, the last account entered does not remain on the screen. Instead it reverts to the very first account that was entered in that batch. I would like more flexibility in reports. And I would like to have the capability of totaling out a deposit when I am finished posting payments so the program would automatically go to the next batch. This is the most frustrating aspect---forgetting to number my batches.

I greatly appreciate your time in presenting the new Version 9. Currently we are going through a rate case filing with the Public Uitilites Commission for new rates and have limited time now to delve into the software upgrade.

You seem to be constantly trying to stay current with customer technology demands.

The reports in the version 8 that I have to stay with are not very useful. The way that inactive accounts remain in the database for customized reports is time consuming to remove.