Submeter Billing
About Submeter Billing
Submeter Billing Pricing
Contact Genea for pricing details.
Starting price:
$100.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Submeter Billing
1 - 5 of 46 Reviews
Susan
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Submeter Billing
Nothing but upsides. Great product with reasonable pricing and knowledgeable personnel.
PROSThe software is user friendly and offers various reports. The support team is fabulous. They provide timely metering invoices that can be customized along with emails stating when the invoices are ready, and they notify us if there appears to be an issue with a meter or meter read in advance of submitting the invoices. They are always available, courteous and professional.
CONSNothing at this time. Everything works as is contracted.
Vendor Response
Thank you so much for taking the time to write a review on our Submeter Billing product! We are so happy that you love both the product and our support team!
Replied February 2020
Bridget
Commercial Real Estate, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Genea
It gives me back a lot of time in the day
CONSGenea does not always meet the required deadlines
Vendor Response
Thank you for taking the time to leave a review, Bridget! We value your feedback, and want to better understand your needs to ensure we meet your deadlines. We will reach out to see what we can do to improve!
Replied August 2023
Kauwela
Commercial Real Estate, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2023
80-20
For the most part it's great (80%). The delay in receiving the monthly statements and billings, along with the inaccuracy makes it questionable (20%).
PROSEase to track and analyze per meter. Ease of pulling up history and tracking data. Ease of billing.
CONSDelay in getting monthly billings. Inaccuracy of billings and/or addresses and/or missing Tenants. Almost every month there is something inaccurate in the billings
Reasons for switching to Submeter Billing
We were told the accuracy and timing was better with this product.
Vendor Response
Thank you for your review, Kauwela! We strive to provide 100% accuracy, and timeliness is one of top priorities. We will follow up with you so that we can better understand your concerns, and deadlines, to better serve you!
Replied August 2023
patrick
Real Estate, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Submeter Billing Review
I have had a great overall experience with submeter billing and it makes my job easier while also providing beneficial and detailed information to our tenants to understand the breakdown of their utility usage.
PROSI like that it provides the usage data and cost to bill our tenants back for their submetered utility usage. This makes it easier on me to bill our tenants.
CONSSome times when our engineers enter meter readings in the app the readings get stuck in the app and are not received by the submeter billing team.
Vendor Response
Hello Patrick, Thank you so much for your review. We are glad our product is providing value for you and making your job easier.
Replied November 2023
Julie
Real Estate, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Simple and Straight-Forward Platform
I personally have been using this product a bit over a year and find this to be one of the easiest and simplest submeter invoicing platform ever.
PROSGenea provides a simple and thorough platform for submeter billing. Setting up submeters on a line diagram that provides a visual that is not only easy to locate your meter, but also easy to read and personalize.
CONSWithout training, it was a bit difficult to locate the tenant invoices to review and approve, but the great customer service provided by Genea got me through this slight hurdle without any issues.
Vendor Response
Thank you for taking the time to leave us a review, Julie! We are happy to hear that you are satisfied with our product, and our service.
Replied August 2023
