About MuniBilling

MuniBilling is a utility billing solution for governments and private utility providers. It offers features such as a customer portal, online payments and meter integration. The solution allows users to give access to customers, so they can check their monthly usage and account history.

In the system, users can distribute documents, receive customer service requests and take payments from customers through a web portal. Users can also create and track service orders and keep records of conversations with customers. Customers can also set up monthly automatic payments.

MuniBilling allows users to set up workflows for the most frequently performed tasks. It has a built-in ratio utility billing system (R.U.B.S). Users can cr...


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53 Reviews of MuniBilling

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Showing 1 - 20 of 53 results

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February 2020

Danielle from Bent Creek Utility, Inc.

Company Size: 2-10 employees

Industry: Utilities

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

February 2020

First Class Service

Pros

The customer service during the switch was absolutely fantastic. We were able to get in touch with support many different ways whenever we needed it. The program is so intuitive and the features just make sense. It almost feels like it was customized just for us!

Cons

The transition took a lot of very detailed data gathering and review, but this is to be expected when making a switch of this magnitude. However, they staff at Munibilling were so helpful and patient. Any hiccups were fixed willingly and in a very timely manner. I really have nothing negative to say.

Reasons for Switching to MuniBilling

Quickbooks is great for our bookkeeping, and we still use it for those tasks. However, with our growing customer database we needed a software that was more intuitive and flexible for customer service feature needs.

February 2019

Pauline from The Thoroughbred Center

Company Size: 11-50 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Stall billing

We started with the support staff who worked with us to program MuniBilling to our needs and then acted as our account manager for some time. When he moved on, the other one took over and didn't miss a beat. I have always been very, very happy with the service and appreciate all the help that we have received. I look forward to working with him more as we continue.

Pros

We have a very specific and unusual need for billing. We operate a thoroughbred training facility and we rent by both stall and barn. There is a wide variety of billing accounts that come into play throughout the month. When we needed a desperate upgrade from a previously customized program to something else that would work for our needs, MuniBilling provided us with the ability to customize and create something that carried the same elements as what we used previously.

Cons

Because we were trying to keep it as similar as possible to a previous program, there are several parts that require individual processes to complete. While this is not difficult, it does create more opportunity for human error to mess with the system and no way to fix other than an adjustment. I wish it had a better editing option.

February 2018

Larry from PBE Water Supply

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

1.0

February 2018

On a downhill spiral! I'd like to withdraw my previous 5 star review from 2013.

Pros

I left an outstanding review of this product in 2013 after having used it for 1 year, however. The product remains a very inexpensive solution to billing. Daily usage and routine tasks remain easy to operate. Integration with the online payment processor which MuniBilling requires us to use is trouble free, however. For the most part, the system works without a need for customer support, however

Cons

Now for the howevers.Control of MuniBilling has apparently been sold to investors who seem to have no direct knowledge of billing software or of utility systems in general. Where we once could contact the owner/developer on his cell phone, we currently have no knowledge of who is commanding the ship, or whether we will even receive a response to a customer support ticket. Originally, the developer was making almost weekly improvements to the system, adding this or that. We could even ask for customization if desired. Now, afte r 6 year's of use, the company has apparently grown to the point that everything is just shoved down our throats. I requested that a 3 word phrase on our bills be changed to the same 2 word phrase which had previously been used , and was told that it wasn't possible. 2 days ago we received an email telling us that MuniBilling's payment provider was discontinuing all utility's ability to accept integrated phone / field-entered credit card payments for security compliance reasons. This change was going to take place in less than 2 weeks and we were warned that we should get the word out to our customers quickly for a easy transition. When I called the payment provider, the rep knew nothing about any such change. They are setting us up a new card processing account, separate from MuniBilling's account. The surprises and removal of necessary features by an ever-changing management team, over the past year, continue an undesirable trend.

June 2020

Brigette from Village of Perrysville

Company Size: 2-10 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Village of Perrysville Review about MuniBilling software

My overall experience with MuniBilling has been wonderful. The support team has always treated me with the upmost respect. Whenever I need help there has never been an occasion that it has taken more than an hour to get the help I need.

Pros

I like the software because it is very user friendly. When I started using the software a year ago I had no idea what I was doing. I have been using it a year now and I very seldom have to call support for help. When I do call for support the support team is very patient, they always guides me through what I have to do step by step, and they explain what I am doing. I love the reports I am able to print out to let me know past due balances and totals year to date. I cannot express enough on how user friendly the software is. The tabs at the top of each page really help you to know where you have to go to make changes.

Cons

There is not anything that I have found so far that I do not like about the software.

February 2019

Brent from VUS

Company Size: 2-10 employees

Industry: Utilities

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Excellent solution for Multi-Family Property utility billing!

This is a highly capable utility billing product with great functionality, ease of use and strong customer support. We came onboard with MuniBilling in 2018 and it's been a smooth transition every step of the way, thanks to their outstanding staff and customer support.

Pros

This cloud-based product is very user-friendly and works exceptionally well for us to bill utilities across numerous apartment communities. We reviewed a number of different products before we selected MuniBilling and are certain that we made the right choice. It's capable of handling a variety of complex rate structures and all of the unique aspects associated with billing Multi-Family properties. In addition, their customer support team has been fantastic and there for us every step of the way!

Cons

As with all 'off the shelf' products, there are some limitations on customization and configuration. With that being said, we haven't encountered anything that we haven't been able to work around.

March 2020

Kevin from Village of Genoa

Company Size: 11-50 employees

Industry: Government Administration

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Village of Genoa

Outstanding

Pros

Easy navigation. Easier look up for reports. Better and faster support.

Cons

Some missing reports from last software but Muni staff has been very cooperative in adapting the program to meet our needs.

Reasons for Choosing MuniBilling

They did not do electric.

Reasons for Switching to MuniBilling

Cost and failure of their newest software.

January 2021

Amanda from Latah County

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Latah County Solid Waste Department

The customer support service is outstanding.

Pros

The accuracy of the software, it is easy to use and dependable. The programmers are willing to modify reports as requested or needed.

Cons

Some of the reports can be confusing, the statement and invoice printing could be improved for customer understanding.

Reasons for Choosing MuniBilling

To have the program designed specifically for the government department needs.

Reasons for Switching to MuniBilling

Implemented new billing procedures.

October 2020

Mark from Bardwell City Utilities

Company Size: 2-10 employees

Industry: Utilities

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

One Year Update

The system integrates with AMR/AMI and Sensus very well. We manage Electric, Water/Sewer and NGas systems all through metered use and Solid Waste through fixed charges and MuniBilling performs beautifully. The best thing about the system is the people the take care of the customers. Systems mean nothing without strong people behind them. The front line person and their ability and attitude reflect on the entire organization and the team at MuniBilling is first class.

Pros

Powerful Adaptable User Friendly

Cons

None.

Reasons for Switching to MuniBilling

End of useful life for ACS

August 2020

Victoria from Del Paso Manor Water District

Company Size: 2-10 employees

Industry: Utilities

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Excellent Program!

Overall the program is excellent! The conversion team was always helpful even when I had a special request. I would definitely recommend this program to others.

Pros

The overall program is user friendly and easy to navigate.

Cons

It would be great if I was able to move through each account once by one instead of having to go back to the search screen and input another account number. Also, a more detailed user manual would be helpful.

Reasons for Choosing MuniBilling

It was less expensive.

Reasons for Switching to MuniBilling

Mid May 2020

February 2021

Bryan from Fortress Technologies

Company Size: 51-200 employees

Industry: Utilities

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2021

MuniBilling Review

Pros

The software is easy to use/understand and efficient. It make creating my utility bills an easier process. The customer service is helpful and very responsive. Everyone I dealt with was incredibly nice and understanding of the situations.

Cons

Integration was a slow and technical process, but that is to be expected. Everything was worked out swiftly that caused little to no issues in the long wrong. Really don't have any negative aspects.

July 2020

Jeffrey from City of Rutland DPW

Company Size: 51-200 employees

Industry: Utilities

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Third transition in two years

Our community was half way through conversion to AMI by Fathom when they shut down. We cobbled things together while seeking a new billing platform, and switched to MuniBilling immediately following the end of a quarterly billing cycle. That gave MuniBilling less than 3 months to complete and test the transition. Fathom left us with a lot of messed up accounts that we were unable to untangle, and it was costing us a lot of missed revenue. While we still had a few small issues when we printed bills through MuniBilling, the vast majority of the garbage had been magically corrected.

Pros

Unlike our previous platforms which used modified financial architecture, MuniBilling was constructed from the ground up as a utility billing platform. It is much easier to use and intuitive. We have just completed our first bill run so we still have a lot to learn but our team can operate the platform successfully without days in training sessions or 4" binders filled with processes and screen shots.

Cons

We miss a couple of features from our last platform, particularly the ability to see the meter settings within the account read history. But MuniBilling is always seeking feedback on how to improve the system and their engineering team is looking at modifications to incorporate in future updates. This is not a "take it or leave it" relationship.

Reasons for Choosing MuniBilling

MuniBilling gave us the lowest cost option among those we investigated, and they had the very best references. The customers we spoke with could not say enough about how their team made it a relatively painless and highly successful transition. Our experience was exactly the same. Also, MuniBilling has a history of not losing clients. I certainly expect we will be with them for a very long time.

Reasons for Switching to MuniBilling

Our prior platform was the vendor for Fathom. Their customer service was great and they were very supportive given the situation we were in. But it was geared toward huge utilities and without Fathom's staff to operate it we found it to be more complex and time-consuming to operate than needed for our relatively small utility. They also required a multi-year contract which, having just been thrown into the fire by Fathom's sudden collapse, made us uncomfortable.

October 2019

Patricia from Tiverton Wastewater District

Company Size: 2-10 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Excellent customer service

I requested a new group of customers added by MuniBilling instead of adding them one at a time myself. The team got them entered correctly and on time, with minimial imput. It saved me many hours of work and is greatly appreciated!

Pros

The customer service is very responsive and easy to contact. I get a person on the phone whenever I call, and have a dedicated Account Manager. If the rep isn't available the individual that answers the call is very capable of answering my questions or helping me with any issue. Great service and good software product.

Cons

The instruction manual could be more comprehensive, or have instructional videos available.

August 2019

Christine from Village of Joy

Company Size: 2-10 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

MuniBilling and The Village

This keeps all the billing complete in one place, very user friendly, and organized. Customer support is amazing and very easy to work with. Big Plus!

Pros

The access to customer service as needed - such a great group of people!

Cons

Billing component updates. This seems to be the most tedious but nessary task.

Reasons for Choosing MuniBilling

This decision was made before I started with the municipality, however, I am grateful for the opportunity to use it as it saves tons of time.

October 2019

Sabrenna from city of bevil oaks

Company Size: 2-10 employees

Industry: Utilities

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

munibilling review

We have had an amazing experience with Munibilling in the process of going live! [SENSITIVE CONTENT HIDDEN] have been amazing! Any time we have questions, they go above and beyond to make sure that we understand everything! What usually is supposed to be a 20 minute phone call turns into an hour phone call most of the time because they are being so thorough. I highly recommend this company! Thank you for all of your help to the whole team!

Pros

It is a huge upgrade compared to the old company that we used! It is way more accurate when it comes to pulling the correct usage, so the customers get billed correctly.

Cons

We have not had any problems so far. There were a couple things that had to be corrected but it is just a small bump in the road compared to what we have dealt with in the past.

Reasons for Switching to MuniBilling

The company we had before wasn't working properly, and as far as I know, never did. There were several people that had more usage than they were supposed to have on a base bill which is 1,000 gallons or less but were still getting charged a base bill, so therefor we were losing money, which is a problem in itself.

February 2020

Ann from UNION CHURCH WATERWORKS

Company Size: 2-10 employees

Industry: Utilities

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

MuniBilling Review

Much easier to use

Pros

The ease of getting support. [SENSITIVE CONTENT HIDDEN] is the greatest. He is very patient and explains things thoroughly

Cons

Nothing. Everything is great so far. So easy to use

Reasons for Switching to MuniBilling

Inhance was hard to use

September 2019

Mike from Resolve Partners

Company Size: 11-50 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Excellent Customer Service

The software serves our needs in utility billing well. The differentiator between them and others lies in the customer support. Our Account Manager, [SENSITIVE CONTENT HIDDEN], is attentive, friendly, and seemingly always available to help us accomplish our goals.

Pros

The Customer Service Experience was excellent.

Cons

I have no complaints. The software performs well.

October 2019

Benjamin from Inframark, LLC

Company Size: 1,001-5,000 employees

Industry: Environmental Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

MuniBilling - The Standard for Efficiency and Enhanced Service

We were able to improve our field service thanks to the improved software, excellent customer service reps, and overall improvement associated with MuniBilling's full service option.

Pros

The efficiency and realized cost savings that the software and full-service option from MuniBilling provided to my company, our clients, and the customers we serve on behalf of our clients.

Cons

No cons associated with the software or the switch from in-house CS&B to MuniBilling's full service.

January 2020

Beth from City of Arcadia

Company Size: 51-200 employees

Industry: Government Administration

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

MuniBilling saved the day for the City of Arcadia!

Our former Utility Billing company notified us on November 12, 2019 that they were going our of business with an effective end date of November 30, 2019. MuniBilling worked with us and had our data converted had us up and running on the MuniBilling software on December 2, 2019.

Pros

The ease of use. We have a busy office and having all the appropriate things on one screen for easy access is very important.

Cons

We are still in the very early stages (less than two months) with MuniBilling. There are not a lot of issues with it, mostly just things that are different from the software we are used to. They listen to our suggestions and make any changes they are able to.

Reasons for Choosing MuniBilling

MuniBilling was the company who offered us all the pieces of billing we needed: CIS Software; billing; printing of bills; and a customer call center. They were the only company who said they could get us up and running quickly. AND THEY DID!

Reasons for Switching to MuniBilling

Fathom went out of business

September 2019

Rhoda` from Westmoreland County

Company Size: 51-200 employees

Industry: Utilities

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Good product.

I came in last June not know anything about the software. I feel now that I can do anything I need to with it.

Pros

user friendly, easy to use. I was able to fine the customer, change information, leave note and reminders.

Cons

I don't have any for what I use it for. We have had to come up with an excel file for collections, that would not give us what the collections company wanted. so, we had to paid to create one.

Reasons for Switching to MuniBilling

new job

June 2020

Maureen from Sister Lakes Area Utilities Authority

Company Size: 2-10 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Review

Pros

Easy to use, we needed a new billing company and Munibilling was referred to us. Price is affordable for our small company. Questions are answered in a timely manner.

Cons

There is nothing that we don't like about this program.