About Hostaway

Hostaway is a cloud-based vacation rental solution that helps property managers advertise on various channels, manage bookings and process payments. It can also be accessed via native mobile apps available for Android and iOS devices.

Hostaway offers a workflow automation feature that enables managers to send automated emails to guests. They can also create events, assign tasks and track their progress on a regular basis. The solution lets managers add new users and control their access to the portal. It also features property rate management, which allows users to update rates on various listing platforms.

Hostaway’s reporting feature lets users create and export reservations, cancellations and financial reports. Property owners can also develo...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

62 Reviews of Hostaway

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(42)

42

4 stars

(14)

14

3 stars

(3)

3

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 62 results

July 2019

Justin from Marriott

Verified Reviewer

Company Size: 10,000+ employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

July 2019

Hostaway Review

Pros

Very easy to use and it is good to book rental vacations

Cons

everything is good with this software but customer service does take a while.

November 2020

Jack from Beyondbnb.io

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Sophisticated Channel Manager

Overall, this has been a good experience. I signed up with them a year ago and periodically I do a review of the competition and new entrants to see if they stack up and so far, this is the best solution for us.

Pros

It does a lot of really great things that suit my business model perfectly. It is the best software system I could find for our budget and requirements. My personal favourite is the webhooks and open API that I can use to build my own functions on top of.

Cons

It really needs the functionality to be able to automate the security deposit for guests. That is my one problem. I would have said the financails could be improved but they just released a major update to this and it looks great. Finally, I'd like to see some custom reports for business metrics. I currently have to download to a .csv and manually figure things out. The overview dashboard does have a decent set of metrics, but I want to see them over time.

Reasons for Choosing Hostaway

By far the best value for money and the best suited to my individual needs.

October 2020

Roy from 9044051 Canada Inc.

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2020

Constant double bookings and horrible support

Pros

Easy to use Quick set up Website builder

Cons

Horrible support Constant double bookings Give you the runaround Show 0 empathy on money lost due to their mistakes.

October 2020

Rene from Blue 8 Travel Ltd.

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

A great Product that listens to users...

Hostaway saves me time and this is a really big thing. We have a lot of moving parts in the hospitality business. The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.

Pros

The software is intuitive and easy to use. Clear user interface that is not complicated. The first setup is very easy and when questions arise, the helpdesk is really quick in answering. Team is also helpful with the setup. Most importantly, the team listens to what we, the users, are missing and will implement in fairly short time.

Cons

I do not have any real cons for Hostaway product. Like many of the similar products it does not have all in it what we would need (Like good Owners Reporting Tool) but it is 90% of what we need to run our business.

Reasons for Choosing Hostaway

The completeness of the Hostaway Product won me over. Also the price to what was offered between the three products won me over to go to for Hostaway. Also the attention of the team to really support us in the transfer to Hostaway.

October 2020

Daniel from Denning Properties LLC

Company Size: 1 employee

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

I love using Hostaway

I love using Hostaway. It's not the cheapest product; however, it's nice to have all the features I want in one place instead of slapping together a few cheaper products to try to get the same result.

Pros

The thing I like most about Hostaway is the ease of use. I manage my properties while working another job, so I need automation. The automated messaging and task creation with saved checklists really saves a ton of time. My cleaner also really likes it because he can just update the cleaning tasks via the app. I really only have to answer one-off questions from guests because I'm able to seamlessly communicate everything through my automated messages. The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting. If there's something that could be better, it's easy to communicate with the support team and find out what I'm doing wrong or have them plan out an update. Even though the team is in a different time zone, I always get responses within 24 hours and everyone is really nice. I already love the product, but knowing that things will continually improve is what makes this product a no brainer for me to use.

Cons

The booking engine could look better. I used the WordPress plugin and don't love the overall look; however, I figured by the time guests get to that point on my website they're already very interested in booking and won't be turned off by the look.

Reasons for Choosing Hostaway

I wanted something that provided all the features (calendar sync, automated messaging and task creation, mobile app, checklist templates, financial reporting, etc.) in one solution. I also was looking for something that integrated with Beyond Pricing. From doing demos of other products, it was clear to me Hostaway was the best for what I needed.