Hostaway Software

4.45 / 5 (49)

Our advisors have recommended this product 9 times in the last 30 days

About Hostaway

Hostaway is a cloud-based vacation rental solution that helps property managers advertise on various channels, manage bookings and process payments. It can also be accessed via native mobile apps available for Android and iOS devices.

Hostaway offers a workflow automation feature that enables managers to send automated emails to guests. They can also create events, assign tasks and track their progress on a regular basis. The solution lets managers add new users and control their access to the portal. It also features property rate management, which allows users to update rates on various listing platforms.

Hostaway’s reporting feature lets users create and export reservations, cancellations and financial reports. Property owners can also develo...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

47 Reviews of Hostaway

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(31)

31

4 stars

(13)

13

3 stars

(3)

3

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 47 results

July 2019

Justin from Marriott

Company Size: 10,000+ employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

July 2019

Hostaway Review

Pros

Very easy to use and it is good to book rental vacations

Cons

everything is good with this software but customer service does take a while.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2019

Hostaway Has Streamlined Many Aspects of My Business

Hostaway has treated me with great care and respect. Due to their commitment to their customers and the time and care, they have spent with me, and the fact that they are growing every single day despite the success level they have already reached; Hostaway is a company I plan to stay with for the rest of my vacation rental management career.

Pros

What I love most about Hostaway is the ability to organize guest info and messaging onto one platform which has enabled the fastest guest response rates of my entire career.

Cons

Many kinks in the system still as they are a younger company. But every day that I reach out to the support to report that something is either wrong with my account or something is wrong in the entire system, they immediately get to work on correcting the error no matter large. The last issue I flagged for Hostaway was something that negatively affected EVERY user of their software. They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner. There may be many kinks to still work out throughout their platform, but their ability to accept my feedback to then correct it immediately makes them the company I want to stick with. They even take suggestions for additional features that a property management service can prove they need and they are currently working at developing a feature I suggested myself for Q2 2019 release!

February 2020

Serena from SoPros

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Makes my day more efficient

Excellent quick replies on questions. They offer a product that is easy to navigate quickly.

Pros

LOVE IT - so easy on mobile! Automations are life changing :P Price point can't be beat!

Cons

Wanting more services so I can continue making my life easier! :) I have just added Stripe payments with HostAway which is great too!

Reasons for Choosing Hostaway

They were too costly with offering almost the same product. If more features were added it would be triple the price and matching products was about double $

November 2019

Vasilis from Akalli Luxury Studios

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

The Best Channel Manager

Hostaway is an excellent channel manager. I have been using it the last 3 years between my team and has helped to organise my properties with ease! Everything is synced between all channels, prices, availabilities etc. With task manager my cleaners are all informed on when they have to visit a propertiy and all the details they have to take care. The Hostaway team is always there for me, at any question I might have and always get under consideration any feature proposal!! Overall, I would not change the Hostaway at all!! Thank you very much Hostaway team!Keep Up!

Pros

Ease of use Availability Synchronisation Price Synchronisation Wordpress Plugin Messages And Many many other features

Cons

There is nothing I don't like with Hostaway. A few times I have asked for something that is not available, the Hostaway Team added it to their "To do list" and gets it done very soon!!

March 2019

Brian from Vacation Home Rental

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

March 2019

Good for basics

Sugar coated software

Pros

Initial set up and support was great, great for small property owners

Cons

Support after set up, functionality, crucial issues dont get fixed (its been months)