It is a simplistic, yet in-depth, software product that keeps me organized on a daily basis.

I wish that we would have implemented it sooner.

Very cost effective for our company which we have over 850 properties. New features are added throughout the year which gives us more functionality with the product and shows it is continually growing to fit our needs. Track is very interactive on hearing our requests on implementing new features that helps with our business.

On certain periods of software updates we experience some errors on which we will have to send support tickets to have those resolved. Usually, it only takes a quick refresh to resolve but knowing beforehand when these updates will happen will help eliminate this issue.

It's feels like you are on merry go round at a fun fair. It's all bright and shinny but you just keep going round in circles with a mirage of some thing special. Finally when you get off you realize you have been ripped off and sick in the stomach.

Their pre sales and due diligence pitch before they sign you up- Its an impressive process

1) They court you to sign a contract within 24 hours by offering a up to a 50% discount- limited for 24 hours only. Watch the contract because it they then change the costs. We sent it back 3 times because of errors ( always higher) costs than agreed2) They have a long drawn onboarding process- and keep charging you fees along the way. Our onboarding took over 6 months3) When the product was supposed to go live we were told we can not take direct payments and were asked to build it and they would compensation us. 4) 1 month after they missed the onboarding deadline- they realized they can not send messages from the system for the region we are in. Then the call center Pulse we paid for during the onboarding all of sudden could not work internationally. 5) They knew we were an international company from day 16) Finally they tell you they can not offer you a fully functioning software and admit mistakes where made and they are sorry7) Refuse the give any of the money back that you have paid despite admitting they messed up8) [sensitive content hidden] does not respond to messages 9) C level management keeps blaming the other department

I like the software in general as it is very similar to other property management software at a lower price point.

I like that I can create a lead and save important details. The follow up is a great tool for sales conversions and the call scoring keeps our customer service levels up.

You cannot merge leads together once created which is helpful is someone is calling from a different phone number. I have used Navis software and this is a great tool to make sure conversions are accurate.

I am really happy we decided to change our Vacation Rental software to Track, they are very knowledgeable and the product is as promised.

I really like that the system is very straight forward, you can always trace back your steps and find your way if a mistake is done. Also, they are constantly coming up with new improvements and they truly listen to our feedback on things we would like to see be available.

Just recently I have been a bit frustrated on their response time to help tickets, not sure if it has to do with the pandemic, but it's taking 2-3 business days for an answer.