I'm new to this App, but the set up of my venue was very easy thanks to the great assistance from the IVvy team. 10/10 for customer service!

One thing that could be improved is directing the user how to get more exposure on the Marketplace .

Overall very positive. The people are great and the system offers a good level of customisation.

I've been implementing iVvy at a new venue for hire. While we do not have any catering aspects to our operations, iVvy has the ability to be tailored to our needs. [SENSITIVE CONTENT] our trainer has been delightful to work with. Friendly, supportive and 'can do' at all stages of our training. We have found all other contacts at iVvy to be similarly knowledgeable and helpful. The reporting that iVvy produces is well considered and easily able to be tailored to our needs. Once built, the system gives a lot of control over to the venue in terms of updating finance reconciliations, tailoring reports, updating fees, adding additional items etc. Set up of virtually every aspect of iVvy can be tweaked to meet a venue's specific needs. I would definitely recommend iVvy to venues looking for an affordable, efficient and elegant bookings solution.

Ideally there would be functionality to split out the items on an invoice for payment by more than one party - from separate companies. An example of where this would be required is in the case of a contribution subsidy by a sponsor.

sustainability - less paper printing standardized event orders Great support from [SENSITIVE CONTENT] - he is my go to when needing assistance from iVvy support

ease of event orders and keeping all data in one location online.

Invoicing system is a bit rigid. Template should be a bit more flexible. Part refunds capabilities can be improved. Should be able to make a refund without the system setting an amount as 'unpaid', which cannot be cleared.

The ability to invoice from the system and accurately track all event and accommodation financials. Our prior event system didn't have this capability, and this has been a game changer for us!

Correcting spelling errors rather than just underline them in red. Having this prompt like a Word doc would be benefical and time saver

iVvy has FANTASTIC customer support, always able to assist with short notice. Easy to navigate and easy to get the hang of relatively quickly. Can be utilised with lots of detail or used quite simply too. Integrating seven rooms, paylink etc has been a game changer for us and reduced so much double handling admin!

A few minor things - tasks being associated to a booking, so when cancelling a quote these all cancel too. Being able to move a booking between venues (we have a 3-level building and if a booking wants to change venue we have to start again) - being able to add a custom note for the online enquiry when in busy time or closed for Christmas so customers don't think they're being ignored. Can sometimes be overwhelming with how much there is that could be used and learnt but thats not a bad thing!

Overall Ivvy is a great program to manage our events and we are very happy with the service!

I find Ivvy to be very user friendly! Everything is easy to find and manage and it is very easy to quickly update your storefront and venue information.

I would love a section on the Function Diary where you can add in important information such as public holidays, school holidays, promotions running etc. Information that is relevant to our venue that is important to know when quoting and checking availability.

Our client success manager [sensitive content hidden] is always available and prompt with his investigations. The support team is always such a delight to deal with. I find the system quite easy to use and find it easy to explain to other members of the team.

Reporting and having this accessible in a simpler way, access for users and them being able to view their own surveys.

Easy of generating invoices, producing quotes and contracts.The task feature is great for tracking also. The summary page is also great at a glance.

The accommodation component of invoices needs to be laid out broken down more instead of one bulk figure for clients t o easily see breakdown of cost

It's a one-stop solution for our event management end to end. From enquiry through to reporting, we can access all the information in one place. As we scale our business Ivvy will allow up to increase efficiency while maintaining a high level of communication in the team.

From the initial consultation through to getting us onboarded, [sensitive content hidden] and [sensitive content hidden] have been impressively efficient in communicating every step of the way. [sensitive content hidden] was our initial point of contact and was very professional and clearly explained costs, processes and how Ivvy would fit in with our business framework. Through onboarding, [sensitive content hidden] was friendly and very helpful in getting the venue set up in the back end.

Nothing yet! We don't have dislikes at the moment it's all working well!

Cloud based management with ability to access from all devices. Allows me to check availability and process inquiries during meetings with prospective clients.

Venue setup can be intensive however once the time has been taken to complete this effectively the benefits are seen long term.

I had to complete a payment set up for CBS Arena into Elavon acquiring services swiftly. Its Client Support Services response and engagement. [SENSITIVE CONTENT] swift response, knowledge of the system and management of each party involved was excellent!!!!

Its Client Support Services response and engagement. [SENSITIVE CONTENT] swift response, knowledge of the system and management of each party involved was excellent!!!!

No Cons . Great service by [SENSITIVE CONTENT] represented IVVY well.

iVvy has been a fantastic addition to our business. It has increased our professionalism throughout the whole event sales experience. It has allowed us to easily create documents such as contracts, event orders and invoices at the click of a button. The sales prompts and follow ups make it easy to ensure no enquires are forgotten. This has now become an invaluable tool we use on a daily basis. In addition the support of the onboarding team including [SENSITIVE CONTENT]was fantastic, we felt supported all the way!

There was no real cons. The set up team were great, we had some initial issues with the payment gateway, however that was rectified quick and believe it was more of our banks issue.

Would use it again - the support crew were great.

Made handling of large amounts of data easy. Good for financial invoicing.

Setting up payment was difficult due to us being in New Zealand. First financial person we dealt with gave us financial/payment advice on the basis that we were in Australia which was stressful.

Using iVvy daily, it is easy for me to organise all the events. With online quotes coming through to the marketplace and promoting the business as well.

iVvy is an easy to use program, from entering data is thorough from the initial quote through to finalizing the event. The regular training webinars are fantastic for new users, or even those just needing a few tips.

Sometimes, having to amend the documents can be tedious, having to manually correct information.

The web site based system with integrated contact database was ideal for us. Responsive web pages were also good - overall, a functional tool for our needs. Had no problems with up-time or data loss, it just worked quickly and reliably

It does the job well but the key success factor has been that tel/email support is absolutely top-notch. Payment gateways and functionality are excellent. With volunteer users and our changes from year to year makes support a critical issue.

Had problems with the table allocation module.

Very easy to use especially when managing multiple venues

Some of the reports that are available can be improved

Saves time because creates the majority of the work for you and all documents. It is more accurate in taking details and allows you to assign tasks for yourself so you will never forget what you have to do.

Easy to use, very helpful system as it allows you to save a lot of time and very straight forward and user friendly. the best thing is it is vbery user friendy and it tells you if you haven't completed a task.

I haven't find anything negative but i am using it for just few months. The support is also extremely good and they reply very quickly to all enquiries you might have.

Saving time in generating documents, which I used to do manually. The task system reminds me of everything that is still to be done.

It is very user-friendly, easy to operate and practical. The option to generate all the documents saves a lot of time, and they are straightforward to read.

Haven't found faults yet, but I have only used it for a couple of months.

Highly recommend

User friendly, support is great, easy to learn

has trouble pulling large amounts of data sometimes

This software is extremely user friendly. It is very well formatted to ensure an easy process when quoting or requesting a quote.

Overall we enjoy using this software and its a little difficult to pin point a fault or something we don't like.

iVvy were such a great help to us during our National Conference, providing the best website we've ever had for an event, and helping set the whole thing up and giving proactive advice throughout the lead up to the event. Thanks Janaya and co!

Great support with this product, so easy to use. Ivvy tech support is only a click or call away. Not that you will ever need them!

We have been very happy with the program and service we have received. Training with Melissa via GoToMeeting worked well and nearly every request we had has been satisfied. This program is certainly saving us time compared with our previous very manual system and paying monthly is preferable to a very large one off payment with continual upgrade costs.

ivvy- powerful tool which help in event to promote and manage it successfully. But I must say use of it is really easy , from registration, ticketing, email marketing ivvy is the best... it's not running in IE 6 but who cares...!! Now a days no one is using IE 6 as IE 7,8 and 9 in the market.. So it's not an issue.. I must say at least go for the free trial... Cheers guys.....!!!!