AVImark Software


 

AVImark is a veterinary practice solution designed for practices of all sizes that offers appointment booking, patient records, prescription plans and treatment management functionalities within a suite. The solution is available both in cloud-based and on-premise deployment options.

AVImark features appointment management which allows the booking staff to schedule their appointments based on their availability. When an appointment is confirmed, it reflects in the practitioner calendar. The solution also sends automated email and text message reminders to the people prior to their appointments.

AVImark offers SOAP notes which helps users track problems and prepare treatment plans based on the condition of the animal. AVImark also offers patient estimates so that users can estimate the cost of treatment before starting the process.

AVImark features integration with multiple lab machines such as Abaxis, Antech, Forcyte, Hemagen, Hemavet, Heska, Idexx and Scil which allows practitioners to import data directly from these devices.

 

AVImark - Client records
 
  • AVImark - Client records
    Client records
  • AVImark - Credit card payments
    Credit card payments
  • AVImark - Information search
    Information search
  • AVImark - Radiography module
    Radiography module
  • AVImark - System administration
    System administration
  • AVImark - Whiteboard
    Whiteboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

64 Reviews of AVImark

 

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Software Advice Reviews (10)
More Reviews (54)

Showing 1-10 of 10

Jan from Animal Care Clinic
Specialty: Small animal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

In my opinion I would rate the program user friendly-have used it for 22 years...I like the layout appearance and ease to read and locate info.

Cons

Customer support-lab support division--AWFUL. Waited on phone for several minutes for assistance (which I don't mind at all-I understand busy!) Then a man comes on and asks to take my phone number for a call back from staff when they are free.
5 DAYS LATER-I GET A CALL BACK!!!! 5 DAYS.......Second time this has happened--so not an exception!

Review Source
 
 

Crystal from Coralville Animal Hospital
Specialty: Small animal
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Troubles with OS support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

My staff finds Avimark easy to use when it works. I've used Avimark and Cornerstone as veterinary software and feel Avimark is much more user friendly (at least comparing version available through 2014). I'm sure cornerstone has made changes to improve ease of use since.

Cons

I've had a terrible time with good OS support through AVimark. When I purchased the Avimark software, I also purchased new hardware through them. I was told if I pay for OS support annually, we would get technical support for both hardware and software. However, everytime we call Avimark for the hardware support, we are told it's not their problem and we need to call our IT guy. My paperwork even says they will provide hardware support. But I have to fight for it everytime. Extremely frustrating

Review Source
 
 

Michelle from MRAH
Specialty: Small animal
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Customer Service is Dead

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The customer support people are clueless, they don't listen to what you say, they just wait for you to finish so they can read from their Q card. Unfortunately they are usually reading from the wrong one. The more you call back, the more different the answer to the same question becomes. Save yourself the trouble and pass on Avimark. 1500.00 is too much to pay for BS answers from people who couldn't care less.

Pros

The program is user friendly. That is really about all I can say about it. Just hope you don't have any problems and don't have to call customer service.

Cons

They have changed things so you can't do simple updates yourself. This includes even adding reminders. You have to call them and have them do it which is impossible unless you close for the updates because there is no one to do it on their end after hours. I suspect it is so they can continue to charge you 1500.00 for support. The problem with the support is that if you ask the same question to 10 different people you get 10 different answers.

Review Source
 
 

Jack from Rosedale Veterinary Hospital Inc
Specialty: Small animal
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

A mediocre software that is past its prime

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been with this program since it's DOS days and unlikely to change now as I am to close to retirement. I have not paid for support since 2011 as their support teams became more and more uneducated in the product and the updates kept killing the program and it would take months (sometimes never) for them to correct something they broke. The only reason I see for anyone to start new using this program is cost. It is a cheap program with no extra costs charged for extra work stations. That is the only thing that kept me from switching is the licensing structure of the other programs.

Pros

Fairly easy to use and be up and running in short order. Inexpensive depending on your needs. Great support from users of the program in various forums and Newsgroups as well as on FB, which is good because you will not get good help from Customer Service.

Cons

Probably the worst Customer Service on the planet. Outdated product that has not kept up with the demands of today's Veterinary Hospital. Inventory is a mess. Boarding is almost unusable. Was built for small Hospitals in the beginning and has not been able expand to fulfill the needs of today's larger practices. Searching Hx or current problems with a patient is a joke. Their promised integration on PACS is non-existent unless you pay almost so much for their version of a PACS called Dragon. Controlled drug log is a mess. You have the choice of TWO credit card merchants as they will not allow other merchants access to their program. Both of these merchants are among the worst when it comes to fees and honesty.

Review Source
 
 

Karen from Equine Practice
Specialty: Large animal
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Needs to be web based.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and great features. It has been a great program for our clinic, but there are some things we do not like as well.

Cons

It is not web based so trying to integrate Ipads and Iphones is not possible. We have to go through about extra steps when making an appointment because it is not web based our doctor can't just log in to see his appointments. He is mostly mobile so it is a huge problem. We do have a sidekick but is useless to update appointments and changes to schedule when he is in the field. We are now making appointments in avimark then have to also put appointment on a online calendar, very inconvenient. I really hope that they do an update of some kind to be able to offer a web based software.

Review Source
 
 

Brian from Dorchester Veterinary Hospital
Specialty: Small animal
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Terrible customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would recommend Evet or Cornerstone.

Cons

Poor integration with Idexx Lab Station. Generally poor integration. Dated and ugly formatting on documents, esp. estimates.

Review Source
 
 

John from Magazine St. Animal Clinic
Specialty: Small animal
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Does the job but isn't pretty

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a product that just has not been updated in a long, long time.

Pros

It does exactly what it says it will do. It keeps medical records. You can attach things like labwork results or images or PDFs to those medical records. You can establish reminders for certain medical records that you'd like to repeat at a certain date. You can create a client and schedule appointments. It does all of the basics that you will need.

Cons

It looks like a program from the early 2000s. It's a server-based product so there is no cloud storage of medical records. The reminder system can be so complicated that they have special technical support representatives devoted to it. Using it to maintain a drug log is a pain and not functional in some aspects. You can not access your system without being at a computer connected to the server. In order to get other programs to work with AVImark they will make you install a module that may or may not cost you a monthly fee to maintain.

Review Source
 
 

Kay from veterinary hospital
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

dinosaur program

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

My background is with Cornerstone and Via... These programs are far superior and much more user friendly. Both programs can be easily used and navigated with little training by those who have general profeciency with computers. Avimark is ridiculously confusing and needlessly tedious in it's functions. It's dated and unattractive.

Cons

The entire program is like beating a dead horse... a fossilized horse corpse. It is impractical and confusing. Items can be added to charts from multiple windows but doesn't apply universally to invoice.

Review Source
 
 

J Marcos from Centro Medico Veterinario
Specialty: Small animal
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Slooooow!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been an Avimark user for 19 years. I placed money in developing / customizing the program. As I grow the program becomes slower and slower. Being so vested I feel stocked. When I ask fir help their answer is: "that is the way it is".

Pros

Familiarity with of the "tab" environment. Program used to suffice my needs. However they lack vision.

Cons

Clunky, sloooow. Lots of steps to document, post, charge, view, substract inventory. Unable ro troubleshoot with their support structure.

Review Source
 
 

Megan from Kids Speak
Specialty: Small animal
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

So user friendly and lots of features!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love how user friendly this software is! Love that it is compatible with importing lab work from in house machines. Scheduling is very easy to read and work with. Patient files are organized and easy to read. Pricing is comparable to others in the market.

Cons

I do not have anything I didn’t like about AVImark. If I HAD to pick something, it may be that there isn’t an employee scheduling option. Would have been helpful to keep track of employee schedules all on one software.

Review Source
 
 
 
Showing 1-20 of 54

Misty from Norwex USA
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

AVImark Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I realize by using Avimark we are able to keep track of each patient’s history, are able to make important notes and are able to see vital information quickly.

Pros

I loved how you can put alerts, special notes etc for your coworkwes to see on customers that need that. Also, to print the vaccine history that is very convenient! I feel like the flow of the software is very easy to follow.

Cons

Merging accounts sometimes causes issues.

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: December 2018

December 2018

 

Hi Misty, Thank you for your feedback! We appreciate you calling to light the flow of our AVImark software--it is something we work at to ensure it matches the flow of your practice and day. We're always here to help with issues that may arise and help find ways to make them easier. If you ever have additional questions, concerns, or would like more information on how we can help with training, let us know. Email us at HSVS.Solutions@HenryScheinVet.com.

 

Michael from Baymeadows Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Decent software marred by numerous technical issues and very poor customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This was great software until they were bought out by Schein. Schein clearly wants people to buy Impromed for a lot more money, and admits that they pulled most of the programming staff away from Avimark. They basically never respond to requests any more.

Pros

Very easy to use. Can train new people in an hour to do basic work on it, unlike many other software titles. Good integration with in house blood machines and Antech/IDEXX online.

Cons

NUMEROUS, DANGEROUS technical issues. 1). Refill system broken. There is NO WARNING when refilling prescriptions with no refills left aside from "-1" on the label. 2). "done" is right next to "cancel" in medical notes. There is NO WARNING if you hit "cancel"! All the notes are lost. 3). Resolution problems. Frequently defaults to 800x600 and you have to hit the "expand" button repeatedly or even exit out of the program and restart for it to display properly. This has been an issue since 2003. 4). The whiteboard of who is in the hospital and where doesn't automatically update when opened.

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: December 2018

December 2018

 

Hi Dr. Deutsch, Thank you for your feedback of our AVImark software. We're happy to hear how easy this is to use and how well the integrations are working for your practice. We're sorry to hear about the technical issues you noted. Our product management team is always looking for feedback so improvements can be made--I've shared this with them. If you ever have additional questions or comments we'd love to hear them. Email us at HSVS.Solutions@HenryScheinVet.com.

 

Kayla from Stewartstown vet
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

So so product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are a lot of different features that are great!

Cons

I don’t feel it’s very user friendly unless you pay them to show you how to use everything.

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: December 2018

December 2018

 

Hi Kayla, Thank you for your feedback! We agree that AVImark has a lot of features that are really great for your veterinary practice. While we do have paid training options, there are also various support documents available on the AVImark website--AVImark.net. If there is ever something specific you're looking for, we're here to help. Please feel free to send any questions, comments, or concerns to us via email at HSVS.Solutions@HenryScheinVet.com.

 

Roberto from Connecticut Veterinary Center
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Cookie Cutter Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We only had it for 30 days as a trial basis to see if it would suit our needs.

Pros

Avimark is a pretty good software if you are looking for something simple to help you manage your practice. It comes with some simple Soaps and its a pretty good software for a 1-2 DVM practice. This was one of the main products we looked into when we were looking to upgrade our antiquated software a few years back.

Cons

Didn't offered all the features we were looking for and we were aiming for something with a bit more support specially something that would also support the hardware so we didn't had to go and deal with multiple vendors.

I wish the software didn't look as dated as it looks.

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: December 2018

December 2018

 

Hi Roberto, Thank you for trialing AVImark during your purchasing process. We understand how difficult choosing the right software for your veterinary practice can be. We're sorry to hear you didn't feel that AVImark offered hardware support--this is something we can provide with your purchase. I've passed along your feedback to a few of our teams to ensure this is made more clear in our next go round. If you have additional questions or comments, we would love to hear them. Email us anytime at HSVS.Solutions@HenryScheinVet.com.

 


November 2018

November 2018

Multipurpose and all in one software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It contains all the functions we want for our clinic. It can manage both hospital side of things and also boarding. It is easy to make estimates and it prints nicely. Medical records are easy to read too.

Cons

It can be difficult to navigate sometimes. Initially, it was hard to know which symbol corresponded to which function.

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: December 2018

December 2018

 

Thank you for your feedback! We love that AVImark provides all of the functionality your practice needs in one place. I've shared your concerns surrounding the difficulties navigating with our Product Management and Training Teams in an effort to better correct this in the future. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.

 


November 2018

November 2018

Overall fairly food experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I found it fairly easy to use. Oftentimes we had difficulty getting ahold of customer service.

Pros

Easy to find things in the software. Easily to update things

Cons

Needed more customized things for patient charting.

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: December 2018

December 2018

 

Thank you for your feedback! We love that you're having a good experience. I've shared your suggestions around additional customization on patient charting with our Product Management Team and difficulties in contacting customer service with our Management overseeing customer service. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.

 

Anna from Great Falls Clinic, LLP
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Long Time User

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Very user friendly. Easy to learn and get acquainted with when first starting out. It's really nice because you can basically un-do virtually anything in case you mess something up. There are multiple ways to get to the same end point, which is nice for people who remember shortcuts more so than others.

Cons

At this point in time, the overall appearance seems a bit outdated. It could use an upgrade in the visual department.

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: November 2018

November 2018

 

Hi Anna, Thanks for your feedback! We agree that AVImark is easy to use and learn. I've shared your comments about the overall appearance with our Product Management team. If you ever have additional comments or questions, please reach out to us at HSVS.Solutions@HenryScheinVet.com.

 

Rebekah from Great Falls Clinic, LLP
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

AVImark review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It's not the best software system out there, but overall it is decent. It just takes some time to learn all the ins and outs.

Pros

AVImark is widely used in veterinary clinics around the area. I was familiar with it and felt comfortable using it. I liked that it seemed to have many options to choose to reach the same outcome.

Cons

I thought it was a complex system to learn on. It seemed to be troublesome for the older employees who were trying to learn how to use it. It definitely takes time to get use to it. Our server use to crash a lot, so a lot of restarting computers (I can't say if it was the server or software, however it was inconvenient).

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: October 2018

October 2018

 

Hi Rebekah, Thanks for your feedback! We're happy to hear you felt comfortable using AVImark and like the flexibility of the software. We would love to hear more about the ways you think we can improve so that we are the "best" software available. Please email any additional comments or questions to HSVS.Solutions@HenryScheinVet.com.

 


October 2018

October 2018

Works well for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's made emailing records much easier.

Pros

It was very easy to learn and pick up on.

Cons

The conversion process was a bit tedious.

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: October 2018

October 2018

 

Thank you for your review! We're happy to hear AVImark is working well for your practice and was easy for the team to learn. If you ever have additional comments or questions, please email us at HSVS.Solutions@HenryScheinVet.com.

 

Sally from Granbury Animal Climic
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Avimark

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Medical record it generates, SOAP medical condition, running reports

Cons

Can’t sync with our second clinics avimark software

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: October 2018

October 2018

 

Hi Dr. Everett! Thank you for your feedback! We're happy to hear the various features of AVImark that are currently working for your practice.

We are able to share information between two individual locations through our Site feature. We'd be happy to share the steps involved for your practice. If you'd like to learn more, have questions, or additional comments please send us an email at HSVS.Solutions@HenryScheinVet.com.

 

Jenny from Salish Veterinary Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Avimark

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Overall I think Avimark is a great product and I would recommend it to any hospital. Each software has its pros and cons, Avimark's cons are quite small compared to the overall functionality of the program.

Pros

The software is very user friendly and easy to learn. Charting and invoicing is very simple and it is very convenient that you can word search the medical history for a particular service or medication. The medical history is easy to review as well.

Cons

The white board function was rather cumbersome to use and I do wish that it had more options to fully customize everything to fit your specific needs.

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: August 2018

August 2018

 

Hi Jenny, Thank you for your positive feedback! I'm happy to hear you find AVImark so easy to use in your practice. I'll pass along your notes regarding whiteboard to our Product Management Team. We're continually making updates to improve the software and value the feedback from our practices during the process.

 


July 2018

July 2018

Complete needs met... Almost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything needed is built in to the software. They thought of most everything needed to run a veterinarian practice, and obviously been working on improvements.

Cons

The cost of the service is quite high, and not being cloud based was a downfall for us. With 2 busy offices we had to stop and sync the software, and we were still unable to retrieve needed files when away from the server.

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: July 2018

July 2018

 

Thanks for your feedback! We're happy to hear you're able to run your business effectively through AVImark. We're always working on improvements and i'll be sure to share all feedback with our Product Managers. Keep an eye on your inbox for updates from our team!

 

Jill from ColeBreit Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

We've been using Avimark at our veterinary clinic for several years, and it's been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Significant time savings once we completed the learning curve.

Pros

It's great for tracking appointments, billing and invoicing. storing prescription history and printing client records.

Cons

It's a bit expensive, but overall it's the best solution for our needs. Our admin and doctors can all navigate with ease.

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: June 2018

June 2018

 

Thanks for your feedback, Jill! Happy to hear how AVImark is helping your practice and staff grow.

 

Christina from Jackson Veterinary Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

So many features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This program is so easy to keep track of your patients, that you can go completely paperless in your clinic and have all of your information so handy.

Pros

This program does it all. The patient records can hold so much information from pictures to scans. The program is easy to use. If there is a problem, the customer service is very helpful.

Cons

Sometimes there seems to be a problem with Avimark and other programs working together. Or if it is not set up to the letter from the very beginning, things can start to malfunction.

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: June 2018

June 2018

 

Hi Christina, Thanks for your positive feedback! We love hearing how you love AVImark! If you're ever experiencing issues with your AVImark integrations feel free to reach out to our AVImark Support Team at 877-838-9273.

 

Caley from La Cantar Animal Hospital

May 2018

May 2018

Basic and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User friendly, the technical support team is good overall. Adding new items is really easy and the accounting part of Avimark works really well.

Cons

In order to update or do a global apply someone has to be present in order to click on the prompts. Both can take anywhere from 30 minutes to 2-3 hours and all computers must be logged out which requires this to be done after hours. Very inconvenient feature. Tech support must also be contacted in order for any type of global update. Wish it was easier to update on the backend by admins instead of having to call everytime.

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: May 2018

May 2018

 

Hi Caley, Thank you for your review and feedback! I've shared your comments regarding global updates with our Product Management Team which allows it to be considered for future updates and enhancements. If you have any additional questions or concerns, please let us know.

 

Tanya from Mission Veterinary Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Been using Avimark since 2009, very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not having paper files, and using it as an accounting software.

Pros

It's easy to pick up, main functionality is very logical. The customer support is top notch. Love the chat option for support.

Cons

Some things are not "editable". Would like to be able to edit payments when mistakes happen, and to reinstate canceled appointments. This could be a user error - but I swear there's gremlins in messing up inventory numbers.

Review Source: Capterra
 

Gianna from Heartland Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Avimark is easy to use, and has the properties needed for a busy vet practice to function well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Avimark has been around for a while, and because of this, it meets almost every need for a busy vet practice. It has a separate boarding schedule for clinics that offer that service as well. Its whiteboard function helps to keep track of animals currently in the clinic. The refill button helps to eliminate any mistake when entering medication refills. Finally, the integrated payment system makes end of day reports easier as it eliminates the possibility for any discrepancy in credit card payments taken.

Cons

This software is not cloud based, so you cannot easily access the software from anywhere like other programs now on the market. Also, in the last year or so that we used Avimark, it became very slow. I have heard that this can happen when there are over 18 computers using the program. I dont think this an issue for many practices, but for a large practice like ours, it was. We were never able to solve the issue after trying multiple things suggested to us by Avimark support and even having a tech from Avimark come out.

Review Source: Capterra
 

Stephanie from La Jolla Veterinary Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Initially, we LOVED Avimark but we use it beyond what their own tech support seems to comprehend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It facilitates the basics of operating a paperless veterinary hospital.

Pros

Easy to maneuver through the software. They have great ideas but their coding and implementation team cannot execute them competently.

Cons

Tech support is horrendous. There "add-on" features such as credit card options, merchant service partnerships, messaging, reminder systems are not thought thru before they release such features. We are constantly cleaning up the "update" catastrophes caused by their own inability to perfect their product before requiring imperfect updates in order to continue using their product at it's most recent capacity. This has become increasingly disruptive to our client communication and hospital flow. If you ask any of our 25 employees what they could change in our practice, it would be Avimark. They are exhausted from it. They suffer tremendously due to the program's slowness and coding errors with a VERY consistent excuse from their tech support; "we are working on that and will try to fix it on the next update." This means months go by with debilitating issues. We are a paperless practice that is constantly pushing the boundaries of technology to keep up with our current culture. They are not. Our confidence has slowly dissolved into a permanent period of frustration. If Avimark doesn't have a massive shake-up, 2018 may be our last year with this software.

Review Source: Capterra
 

Tabitha from self employed- veterinarian
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Good basic PM software but feels like it's from 1998.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am familiar with the software and it hasn't changed much in a long time so I rarely have to learn new things about it. It's a pretty intuitive and simple system.

Pros

Good layout on main page for client/pet info-- fairly intuitive navigation. There are tabs that let you easily look at rx, vaccines, diagnoses, and medical records.

Cons

The look of the software is dated as well as how information is entered. Doesn't seem to have changed much in the last 10 years, which is good for some people, I guess!

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: November 2017

November 2017

 

Thanks for your review, Tabitha! We're glad you feel comfortable and familiar with AVImark.

 

Kim from Portage Park Animal Hospital

October 2017

October 2017

Overall it has been an improvement in our practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of sending messages to staff members. It is also simple to email records and receipts. I like that it is easy to enter various forms of payment to a client's account.

Cons

It often lags and is very slow. I also hate that when you leave the schedule to look at something else, it does not take you back to the date you were looking at, it bounces back to today's date. It is very frustrating. We are also having difficulty deciding how doctors can let us know if a client has refills on medication.

Review Source: Capterra

  Response: Henry Schein Veterinary Solutions, AVImark

Date: October 2017

October 2017

 

Kim, thanks for your review! We are happy to share that next release of AVImark (version 2017) will contain some enhancements to improve overall performance and speed of the software. In addition, the prescription refill issue you noted could be solved by using AVImark's Worklist feature. Feel free to contact our support team if you'd like assistance using that feature. Have a great day!