Covetrus Avimark

RATING:

4.13

(577)

About Covetrus Avimark

AVImark is a veterinary practice management software designed for veterinarian professionals and veterinary hospitals of all sizes that offers appointment booking, patient records, prescription plans, inventory management, purchase order management, patient reminders, veterinary diagnostics and treatment management functionalities within one suite. The solution is available both in cloud-based and on-premise deployment options. AVImark offers appointment management and appointment scheduling features, which allow veterinary practice staff to plan their appointments based on their availability. When an appointment is confirmed, it reflects in the practitioner calendar. The solution also aids client communication and customer service by sending automated email and text...

Covetrus Avimark Pricing

Please contact Covetrus Software Services for pricing details.

Free trial: 

Available

Free version: 

Not Available

Client records
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Covetrus Avimark Reviews

Overall Rating

4.13

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 578 reviews

Daniel

Company size: 1 employee

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

January 2023

AVIMark Review

User Profile

Misty

Verified reviewer

Company size: 201-500 employees

Industry: Consumer Goods

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

December 2018

AVImark Review

I realize by using Avimark we are able to keep track of each patient’s history, are able to make important notes and are able to see vital information quickly.

Pros

I loved how you can put alerts, special notes etc for your coworkwes to see on customers that need that. Also, to print the vaccine history that is very convenient! I feel like the flow of the software is very easy to follow.

Cons

Merging accounts sometimes causes issues.

Response from Henry Schein Veterinary Solutions

Hi Misty, Thank you for your feedback! We appreciate you calling to light the flow of our AVImark software--it is something we work at to ensure it matches the flow of your practice and day. We're always here to help with issues that may arise and help find ways to make them easier. If you ever have additional questions, concerns, or would like more information on how we can help with training, let us know. Email us at HSVS.Solutions@HenryScheinVet.com.

Replied December 2018

Cynthia

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

June 2020

Avimark is gold standard

We use Avimark for daily transactions , histories and records, information search. It has some things I would like better, but all in all it is quite functional and relatively easy to use.

Pros

Avimark is a time proven software for the veterinary industry. It is quite functional for the industry, whether a small or large clinic, few employees or many.

Cons

I don't like the information search. I don't consider it user friendly. I am also not in favor of the new Avimark Guardian and having to do a backup through that program instead of within Avimark. For me, about half the time, I am having to restart the computer because the process disconnects the database. I routinely use Quickbooks and I think they are perhaps the most user friendly for information search, database, and ease of back up. Perhaps Avimark could work towards that goal. I think the quarterly fee for support is a little high. We have 2 full time employees and one part time and as far as I know, I am paying the same price for large clinics. Also, the lack of ability to get into an invoice (when you purchase from vendors) once it is closed is annoying. Sometimes, it needs editing and you simply can't get to it.

Reasons for switching to Covetrus Avimark

They irritated me right off. I don't remember the name of the original software we were on, but we had to switch it. Cornerstone was presented as the gold standard, but the customer service, the program, the prices! Yipes! We switched to Avimark soon after that and have been with them for many years.

Sarah

Company size: 11-50 employees

Industry: Veterinary

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

2

FUNCTIONALITY

2

October 2020

Would not purchase, do not recommend

Pros

I do not like this software. Its dated and slow and doesn't perform as well as other veterinary software products. I have used cornerstone and clientrax and both are significantly better. I would not have selected AVIMARK except that NVA made us take this software. The only real pro I can give is that it can handle the basics. We are not paperless, and I cannot imagine going paperless with this software as we have had repeated issues and we are not even using the medical record function.

Cons

Its terribly outdated. It looks like it rolled out in the 1980s. Its not user friendly. You cannot easily move appointments. Dragging and dropping is limited. You cannot copy and paste appointments. The screens open partially minimized so it takes an additional step just to go full screen. Its slow. I cannot view my labwork by clicking on the requisition even though I can see the first few lines, it will then disappear, requiring yet an additional series of steps to view it. I can go on, its a daily frustration using this software.

Reasons for switching to Covetrus Avimark

NVA made us change

Ericka

Company size: 2-10 employees

Industry: Veterinary

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

January 2020

Great! User Friendly!

It is great. I can have just one program for appointments and client data for grooming, pet sitting and dog walking.

Pros

How it logs the pets and the owners names. Easy to access and log in data of sales and appointments.

Cons

It is a bit much as price goes. Although you get what you pay for. I was able to have all the services I have in just one program.

Reasons for choosing Covetrus Avimark

I can combine all my services in one program.

Reasons for switching to Covetrus Avimark

AVImark lets me combine all my business services all in one program in stead of a different program for each service.

Response from Covetrus

Thank you for your review, Ericka. It's great to see a unique business perspective. If you ever have any questions, do not hesitate to reach out!

Replied January 2020

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