I have been very pleased overall with Pulse, if I have a problem I can go to the live chat and get help right away. Everyone I have ever engaged with on the chat has been very pleasant and helpful.

I love how easy Pulse is to navigate, I feel Pulse is very user friendly.

What I like least about Pulse is they took away the Gravity intergration

Overall it's been good. I don't know that we will stay with Covetrus Pulse as new PIMS come out.

I like the ease of use. It is generally fairly easy to do that basic things like charting, records, scheduling etc.

I don't like that you have to pay for a separate add-on package to fully utilize wellness plans and that reporting - wellness plans are MUCH more difficult to use without care plans and that feels like a manipulation to get care plans. I also don't like the Prescription information system and how you can't click on an added prescription (one that isn't invoiced) from the home screen of a patient. I don't like how the employee time clock doesn't allow administrators to add or edit multiple punches at a time. I don't like that you can't text images or receive them and that clients can't text us back and if they do (or are) we don't get an alert. I also don't like that online scheduling isn't an option without paying a lot more to Rapport. I don't like that Wellness plans are packages so I can't add packages to the wellness plans.

Honestly would never have changed from Avimark had I realized the accounting and reporting issues.

I love the fact that the software is web-based and accessible from anywhere including a cell phone if needed. It is also great that most everything can be done from within the same PMS, ie: text, email, online portal etc.

The accounting is horrible. It is near unusable to reconcile your daily charges. It is difficult to asses the client account history, DVM production is skewed as it adds every item to production whether the client has left the building or not. The reporting is in o order. At all. To enter your profit centers is ridiculous as they appear in random order, different every report.

We have been very pleased with eVetPractice since we began using it in May 2018. We tried several other programs when we decided to go with a coud-based program, and we are glad that we chose eVetPractice. While no program is perfect, we feel that eVetPractice is the best option for our growing 3-doctor practice.

eVetPractice is very user-friendly and intuitive. When we onboard new team members, they usually pick things up within the first two weeks.

The reporting features of eVetPractice are far from perfect. Basic reports are OK, but if you are trying to run detailed reports for accounting and tracking a wide variety of KPIs, this part of eVet will frustrate you.

It's been very positive. I used three other cloud-based softwares before evet, and wasn't happy with them. I am happy with evet.

It is easy to set up and customer support is very helpful. They are constantly improving the product and adding new features, and they take recommendations from current users.

There are a lot of clicks involved to do one thing.

Mediocre- too may time paint is slapped on a pig to make it look fresh and good and not enough thought was put into the ease of use in busy practices

Ease of access anywhere- immediate update of patients on check in and discharge

Too many steps for various applicationInability to have multiple windows open to review histories and current visit needs

Switching from server based PIMS to cloud has been excellent. We liked the training modules, and chat support has been very helpful. Our integration/setup team was informative and communicative throughout the transition.

We wish the feature requests were acted upon quicker, as there are lots of little things we noticed needing either fixing or adjusting for quality of life improvements. Would love if there was more staff working on those improvements so they could come into action.

We have had an excellent experience with Covetrus and look forward to years to come growing with this program.

The flow of the program, the looks of the program, the ease of the program. There is alot about the program that we have enjoyed. The customer support has been very helpful.

There have been a few bumps in the road - but with customer support we have been able to get things fixed easily

Overall ok now that we've had about 4 months with it. Gets easier each day- but the transition was not easy at first.

General consensus among staff is that its easy to navigate and easy to do things directly from patient records (schedule appts, view records/etc)

Many things take extra steps- features change frequently. Often moves slow and search feature isn't 100% accurate.

Probabaly the thing that has been the very most valuable is the ability to live chat with customer support. I also appreciate the no-fine-print subscription fees.

I love the cloud based accessibility! I also love being almost completely paperless. Integrated ordering thru MWI and rep is a a time saver. Easy to modify templates for email communications, practice documents, and SOAP notes. Payment processing integration helps streamline the check-out processs and eliminate manual entry errors. QBO integration is a plus. The cost compared to competitors was a big factor in my decision - value for the money.

Initial inventory setup was a bit painful and I ended up needing to back track to correct some errors due to some lack of information in initial training.

Since making the switch from IntraVet to eVetPractice, things are fine. All of the porting over of records from old system to new was handled very well by them. The fact that we can choose to access it from anywhere (including my cell phone on days when the power has gone out) is great. The tech support is great, even though they often can't "cure" the specific issue. But they are honest about it, and always pleasant. There will always be some things that this system does better AND worse than that system, but overall, we are better off for having switched to them.

-cloud-based (or internet-based, whatever the correct term is) -very timely tech support -barrier-to-entry training is moderate; doesn't take long to figure out -many customizable display options

-when tech support is open, they're great, but since we are on the West Coast and they are not, they close earlier than would be ideal -the client payment history screen is a MESS (if someone doesn't make a full payment one time, it visually carries over and repeats that not-fully-paid invoice over and over, and makes it a big chore to figure out payment issues) -reports are less intuitive and less customizable than former software (Intravet and Cornerstone, to name two) -sometimes, you can see the disconnect between the developers and users with certain options

Overall good. However I have been requesting changes for the last 3 years that have still not been addressed. There needs to be an autosave feature for the feee typing in the medical record- if the software loses connection (no offline option) I lose all my work. I don't know why this is so difficult to add. Better features for downloading images. Frustrated by small changes to the look of the platform when functionality for some important issues is still lacking - would rather see that developed

Great platform. Very easy to use and a lot of helpful features for medical records and client communication. Have tried others and this one is definitely the most user friendly in my opinion. Very comprehensive .

Not very user friendly on image capture, storage of images and word platform. My practice is advanced diagnostics and based on images and this has been difficult with the software. There is no way to work offline and there is no "auto save" feature so I have lost work many times when losing internet connection at a farm. Have requested changes but still nothing.

We overall like the product. There have been bugs to work out. I wish that the company would solve actual problems instead of moving things around.

The best part about the software is the price

Report options are lacking it would be nice to have greater flexibility in what reports you were able to run. For many things it seems like you have to click through about 5-6 different screens and popups to get where you want to go.

Overall, I'm fairly satisfied. I believe eVet is working to improve but I may have been expecting more than what I should have been.

Integration was fairly smooth but getting used to the program was difficult. The fact that we were still using paper-heavy solutions at the time actually helped. The cloud-based process is good. Updates from eVet are easy and frequent. The customer service is responsive and easy. I like the ability of customer service to go into the software to see exactly what we are having problems with. I think it is, overall, pretty intuitive.

The practice management reports are not great. I think Avimark has great practice management reports. Since both programs are owned by the same company I would have thought that eVet would have investigated Avimarks best parts and modeled after them. I love the fact that you offer a voting process for requested updates but the process is a bit confusing to me.

Software is easy to use but performance issues continue to be a problem.

Easy to use. Training is fast and simple.

Consistent speed issues Pules is fully aware of. Been going on for years and I have to complain to upper management before problems are addressed. Starts out once or twice a week until it becomes a daily issue. None stop debates with support when its a know issue. Other bugs in software that have been issues for years are not addressed. None of this was a problem before Covetrus purchased from Evet.

Frustrating. Part of the situation was we did our original migration 6 months prior to going live. We should have done a second migration, which I found out months after going live. We also scheduled onsite training, which they canceled because they overbooked the day and never rescheduled (you honestly don't need it - their online training to utilize the program is good, but it might have helped with our multi-location functionality. Inventory management is not their strong suit.

Customizable, ease of use. If I were a single location practice, it would be great.

We are a multi location practice working off a single database. EVetPractice is not friendly to this setup, it takes hours of extra work to keep the multi locations identicle. They have an "Enterprise" function - but then it does not share medical records.

The product is good overall and the customer service is above average!

The integrations are great features! Scheduling, recording, and communication are also solid!

The financial component is weak. Invoices and payment application gets really convoluted if partial payments are applied incorrectly. Administrator should have the ability to delete same-day invoicing or payment application errors.

Ease of use, easy to upgrade, accessible from multiple sites

Some of the financial reports are difficult to use. We get conflicting results on our accounts receivable in different reports.

Don't need "pretty updates", need updates that makes our staff and doctors easier to use.

Cloud based, but not robust enough for doctors to use on daily basis. Frequent updates are appreciated.

I do financial reports mostly related to the Sales Report Category. The downloaded Excel file contains formats such as "Fill Color" which are blue and absolutely not necessary. I am not interested in a preety report, I am in interested in a basic informative report on how the hospital is doing. I have to reformat the entire file to Arial, 10 pt with NO color fills. I am interested in Category Revenue and Doctor Production Revenue for monthly/quarterly/annual information. The reports are too congested. I don't need to know Quantity, Tax, Cost, Percentages of Packages or Percentage of All. Revenue or Production should replace Amount in the reports where indicated. Individual Doctor Provided worksheets should be labeled as doctor, not Provider Category Summary, and should be listed in alphabetically order. Also don't need to have reports with Packages or Categories that are "0"--I constantly have to delete those rows. As hospital director I want the basic informative financial information on how the practice is doing revenue wise and what doctor production is. eVet reports are very cumbersome and time consuming to get the information I need.

Overall, my experience is positive. I do not, however, recommend this product to others because of the processing integration and the problems I have generating reports. My previous software which was owned by Covetrus did a better job generating reports.

Overall, Pulse is easy to use. The day-to-day operation is straightforward and therefore it helps our client flow through the exam rooms. It is easy to write up medical records and to generate prescriptions for medications that are dispensed in house. Our lab station is integrated which makes things so much easier.

I do not like the change of integration with our payment processor. We like our current processor and are disappointed that the they are no longer an integrated option. I feel this was a change from our original agreement. Pulse often takes a long time to generate reports and many of my year-end reports had to be divided up into 3-4 month increments to get all of the information I needed.I also feel the integration with Covetrus for ordering and inventory management is cumbersome so I do not use that feature.

Easy to start using but awful when you need to use anything beyond the surface level. Customer service used to be great but now it’s terrible and not even worth using because my trained staff know more about the software than they do. The graphics keep changing making the software almost unusable. The changes to the graphics make the product worse and because of all the graphic changes and the poor customer service, changing software has been discussed with my leadership.

It’s easy to train people to use the software

Boarding, inventory, and customer service are terrible. The constant changing of the graphics make the product almost unusable.

Positive

The simplicity is superior to other cloud based programs.

Occasional glitches, nothing major. Just mild inconveniences

Integration with our previous software was fairly seamless. The basics of the software are easy to use . Emailing records and downloading documents is a plus. eVet support is amazing - live chat is an excellent feature!

We received little to no training. Because of this, I'm sure we are not utilizing the software to its fullest potential. 80% of our calls are to schedule or move appts. Moving scheduled appt dates is cumbersome. There should be a feature that allows you to highlight the appt and click move, then find an available time and date and paste the appt. Multi tasking is a must in this industry and eVet makes it difficult to be working on more than one thing at a time, because you can't go back one page w/o being redirected to the calendar home page.

It has not been the greatest. The trainers that came out told us about all these features for our inventory and it turns out they were VERY misinformed about the capabilities of the program.

The schedule is fun to look at with all the colors.

*Inventory receiving is taking me 10 hours now instead of the 3 it used to take for myself and it is taking the retail/food inventory person 2 days now instead of 1 day to do her inventory.*Our pharmacy now needs 2 technicians to hold down the requests instead of 1. *It takes me longer to generate our schedule because I have to go into the calendar resources to add/cancel people and then back to the schedule and then back to the day I was working on.*Switching between 2 clinics and having everything separate is an absolute pain. The task list should be linked. Group prices should be linked. There is no reason to have these things separate. Inventory, I understand having separate for other clinics but it doesn't work for our clinic as I order through one clinic and now prices are never going to change at our other location. Or I can order in smaller quantities for our smaller location but now the prices will be more expensive.*Any feature I ask about that would make Pulse more user friendly, doesn't exist.*I am coding my own things to make life easier. (your live chat people took my code for drop down boxes, as I was apparently the first to get them to work)