I have been very pleased with Hippo for record keeping. It is so easy to use and I have very rapid access to my patients' records. I really appreciate that they are constantly working to update and improve Hippo. Also, I met the Customer Support at the CVC - great to meet the people who have helped me initially, CSR routinely for technical questions. I also really appreciate that Hippo seems to be actively updated and improved for ease of use and function.

Overall, myself, my receptionist and assistant/technicians are very pleased with using Hippo. We use it all day most days and having document storage capacity and accessibility is key!! It just seems very easy to navigate and access easily from multiple locations. The customer support has been amazing!! There are a few changes that I think would be helpful and the capability to set up certain types of reminders and service codes that would be really useable for us, which I will include below.

I am so happy with it overall, that is hard to say but the things I would like to see change, are the number of decimal points/zeros on an invoice after each item. See example below. Seen By: Serena Turner Chart Note: Phone 2019-09-11 08:55:00 Patient Item Qty. Total Gypsy Cefpodoxime 200 mg tablets 20.00000 $47.00 Phone Consultation 1.00000 $20.00 Euthanasia Housecall Large Patient 1.00000 $200.00 Paw Print made by Rolling Acres 1.00000 $25.00 Rolling Acres Private Cremation 50-150# 1.00000 $245.00 I just don't think having anything in the hippo system to the 0.0000 is practical, and it looks strange on invoices as well as pharmacy labels. This same system/issue impacts typing in the quantity on prescriptions for 100 count or more, you have to erase zeros to be able to type the number prescribed. Another thing I think could be addressed is the number of reminders - the top 5 - that show up on a vaccine certificate. If a 3 year vaccine schedule is being used, often the vaccines won't be on that top 5 reminder list so you have to either send multiple certificates or I delete reminders like the Annual Wellness Exam in order to have the 3 year DA2PP date show up, for example.

We have had good experience...we were not previously computerized and this was a pretty good intro. We don't use all the features available but hope to someday.

It is pretty easy to invoice patients and tech support has been helpful

We have glitches sometimes with link with credit card processing.

Easy to use and freedom to access outside the clinic is great. The follow up and reminders need to be improved to be useful and functional. It would be nice to also have the ability to have people have credits on their account display as well.

I like that we can access the program outside the clinic. The program is pretty easy to navigate.

The follow up and reminder system is not good. It would be better if we could customize follow up dates and have these alert on a list each day to ones due. Email reminders would be great if we could in each patient individual send an email.

I like being able to set up Hippo manager to meet my practice needs. I can customize templates that are specific to my type of practice.

There is a patient portal for clients to access, but the veterinarian does not have control of what goes into that portal unless you leave items unsigned. The portal also does not have a separate medications tab for clients so they have to search through every visit note to find what their RX is. The software does not automatically notify clients if there has been an update in their portal so they know to look at it. Hippo manager is accessible on mobile devices, but is not very usable at least on an iPhone. Can access charts, but scrolling through to read them is very difficult. I use the iPhone the most to upload photos and videos.

Everyone in the Clinic is able to access the software program and put in their notes without us having to purchase multiple licenses. We only have one Veterinarian, but with our former software program, we had to purchase a license for each computer it was used on.

Accessibility - I love that people can access it from their phone, tablet, home, etc. Customer Support - The fact that we do not have to pay extra for customer support is a huge plus. In addition, Customer Support is knowledgeable and prompt. Details - The Veterinarian's can put more details in their SOAPs than what they could with our former program.

Having to learn new ways to do what we did in our former software. I have found that in Hippo we are able to do everything we did in our former software, it is just done a little differently.

It is generally intuitive to use and has an easy learning curve, the reporting is straight forward, customer support is friendly and responsive. I like that there are constant improvements being made, and think I will be happy in the long run with this program. Integration with Idexx has been helpful for us too.

There are several functions that don't work as intended, and many glitches that sometimes slow down using the software: The search bar does not allow you to look for patients with special characters or spaces in their names. Some examples would be "representative" which won't pop up with the space in it, or we treat some animals from local shelters which are often identified by impound numbers "File #18-597" would be an example. The print all button on the records does not actually print all of the records- it leaves out the CC and the doctor's signature- both are important to include when sending records elsewhere (the tab to print an individual record works fine). There should be user options like "receptionist, assistant, or technician" for the records-, or everyone should have an individual ID for recording chart notes- it is cumbersome that I have to go back and sign charts related to phone calls that receptionists take or medication refills dispensed by technicians- it just makes more paperwork for the doctor. There are also some glitchy problems sometimes with double clicking appointments to bring up the patient record- the "resource" spot doesn' t always autofill so it freezes up the computer. Sometimes we have had appointments disappear from the schedule, and occasionally we have been filling medications for one patient, but the charges were going into a different patient's chart that remains open in the background (we have screen shot of this if you wish to see)

Ability to quickly scan each entry for the one you want. Patient page gives excellent Quick overview of the record, although recent update resulted in poor scaling that previously existed so you have to scroll both left-right and up-down to see all widgets. Not just focused on receipts and finances. The medical record component is robust.

1) Bugs are slow to be addressed and resolved. ( Can’t enter multiple vaccines without saving and then reloading the patient page for instance. Still waiting months for fix) 2) Customization of certain fields (diagnoses lists, relationship field) not possible. 3) Vaccine history list printout unwieldy. 4) Entering dates from the calendar function requires multiple clicks if it is a historical date.

I have enjoyed using Hippo and plan to continue using it.

This has been the most user friendly software I have found for veterinary use. All my receptionist take to it right away. Even those that say they can't work computers can use this program with no difficulty. The customer service is great. They have responded to all my questions and if I need something customized they are willing to try it. I love that I can reach help through email when I need it and I dont have to spend hours on the phone.

There are lots of report options and they are constantly updating them. Customizable reports would be the only thing I would like so I can search for clients from specific town or with specific breeds.

As mentioned, I have duplicate files, records under an owner that are not their animals Because of this I do not yet have a reminder system which I would very much like to have. There was a learning curve, but it did not take too long before I was comfortable with most of the system. One of my employees is good with computers and she has helped a lot and fixed many of my errors without much difficulty

this is a low cost, relatively easy to use software compared to larger, more expensive veterinary software I looked at. there have been many improvements and expansions since I started using it in the spring of 2016. My practice is small and this worked well for me by being easy to use.

I had difficulty adding new clients to the software, and as a result have many duplications. Also had trouble with individual records for 1 owner with multiple animals. Some of that is my computer inexperience

In a clinic setting where new people are not entering constantly and the features do not need to be updated as often, Hippo would likely be great. In my educational setting, where I get new students every year and I change the way I do things from time to time, it is cumbersome.

Once I got used to it, it is easy to do what I need to do on a daily basis

It is time-consuming to learn; not as intuitive as I would expect. And I cannot customize as many features as I would like.

Somewhat frustrating but has potential of being a good system.

That it is internet based. The forms available. The support staff.

The transfer of the data from old POS to hippo.

The people there are LOVELY! They no longer seem to have enough of them, but everyone I have dealt with is professional and capable. They seem severely overwhelmed.

Still has great customizable layout of medical record. Still has efficient charting with customizable note templates that populate the invoice. I love these features. I will miss Hippo when I leave them --which will be soon.

The recent "upgrade" to 2.0 made the software simply unmanageable for our practice. Workflow is now severely bogged down. Billing is so much harder. Inventory numbers have become random garbage. I am so sad for all this negative change.

Hippo is easy to navigate and the customer service is super helpful if there is a problem

It is easy to use and very user friendly. Makes finding records super easy

Sometimes user error can create issues if a wrong button is pushed. You can’t have a chart note open in more than 1 location or not all data will be saved.

I have a much better handle on inventory, and I love how all records and patient/client info are so organized and accessible, and automatically backed up and saved in the cloud

My favorite feature is the To-Do list, a complete list of all records, etc, that still need to be completed and signed; super easy to see it all at-a-glance and go through it.

When preparing a client's invoice, there's no way as of yet to easily and accurately deduct a product from inventory that you don't want printed on the invoice; you can make a "kit" to nicely group products/services but it still lists each item on client's invoice; for instance, I wish I could list "Euthanasia" as a service for x amount, then have each inventory item associated with that service pop up so I could put in drug amounts used, but keep those items from being printed on the invoice.

So far I'm further educating myself within the software but I am learning and intrigued

What I like most about the software is that there is a vast variety of things that can be done meaning that there is plenty of resources and areas that can be utilized within this program. To wear everything or a lot of our information can just be contained or stored in one area.

I don't like that we can't add or subtract things on our own that we have to contact hippo to do so. Such as wanting to add our own soap forms or our own euthanasia forms it doesn't give us the option to do so or to edit such forms to our own liking. They also say that they're supposed to be less clicking done of the mouse in this program but it appears to me that there is more or a lot of unnecessary clicking needing to be done.

Ease of use and ability to add new prices for services and medications

Each update causes glitches Now I cannot sign my notes until the tech has put in charges or else I cannot sign off the rx Would like different soap templates and surgery templates

Honestly, I don't think I'll be continuing with Hippo in the future. I'll keep plugging away at it for another year or so, but as we grow and our A/R grows and our inventory grows and our rescue group numbers grow, we just need something that has more advanced functionality.

It seems pretty easy to work the scheduler. And once you get the hang of it, it's pretty intuitive for very basic functions.

You cannot modify the schedule in ways I need it modified, inventory is a nightmare, A/R is a nightmare, no accrual-based accounting, we can't differentiate sales that are a deposit for future services from sales from the day, it seems like any sort of advanced function isn't there.

Portability, integrated records/reminders/meds/invoices.

I was first attracted to their customization and that, since it was cloud-based, it was very mobile, and compatible with my tablet. What I truly love and value beyond words is their customer service - when I have questions, they are quick to provide help and remedies; when I needed basic help, I knew I could call but found the video tutorials and quick help section were usually sufficient. Thanks to the ease of use and customer service, I went from paper records to full digital functionality within 2 months.

Anything I haven't liked, customer service has worked to find a solution. I know record autosave and one-click email of certificates and summaries is on the horizon.

With any software switch there are growing pains, but we are finally settling in and tech support has been awesome. Not to mention all the help from our reps! Everyone is always available and ready to help, especially our rep - who helped me with the final data migration and worked late to help me after close so we could be ready to go live the next morning.

It is simple and unburdened by excessive, unnecessary features like a lot of practice management software. It is compatible with anything you want to use: desktop, cell phone, tablet, laptops... When combined with a laptop and wireless card readers it is a great perk to check out clients in the room so they can leave straight from the room, and not worry about standing at the front desk to check out.

There is no boarding scheduling outside of adding a resource into the main appointment calendar (we used to schedule by date and kennel size). Also, there is no way to have a procedure code (with reminders attached) also take out inventory. (Example: you charge the client for an annual vaccine as a procedure so an annual reminder goes into the system- there is no way to also take that out of inventory with a hidden line item). Though, I did recommend this as a new enhancement, so the development team is always open to suggestions!

Overall I am very satisfied with the product. It does what I need to run my business.

I like the cloud based option and that we are not being shared with other companies. This software has its weaknesses like any other software but they are constantly improving. For a small practice like mine it is perfect and fits my budget. This software is very easy to navigate.

There are some functions missing that could make work smoother. The vaccination records given and Due dates should be combined to one window. It would be nice to be able to order preventative care from this menu. All the sub windows should be larger. Some upgrades have caused issues with some other functions such as saving a picture.

I've been very happy with the training and the technical support; very important to me because I'm not a computer person! It's taking some getting used to, but overall it's a nice upgrade from our previous server-based system.

Easy and intuitive to use; can access from any device at any time.

No functionality in offline mode. As a mobile vet, I find that at least 2-3 times a day I have to save info and enter it later due to poor internet connectivity where I'm working.

Hippo has been great for tracking clients and their pets. It's easy to add or change a pet's owner, chart notes, and track payments. The daily scheduler is great and easy to use.

Great for managing patients, adding additional pets to a client, and managing the treatment notes

There's no way to customize a specific report for an item or items of interest. The report section only charts the top ten used.

I haven't been using Hippo very long, but the things I like about it are as follows: - Ease of use, the program seems very intuitive. - Lack of the up-front costs of many other vet software programs. - Good customer support; I've had no problems getting questions answered. - Good educational videos - the videos are short and to the point for each subject covered.

I don't really have any complaints at this point; I am opening a new clinic in a couple of weeks and will be using the program more fully at that time.

I like the scheduling aspect. It is nice to see color coding and actual labels.

It's not very user friendly. I don't like that families are separated and I don't like that you can't have multiple patients pulled up at the same time. Wish the system had more aspects similar to Avimark or Cornerstone.

We enjoyed being able to add multiple items for multiple patients on one invoice. With the new update we are struggling and so are cliwnts

Invoicing. Receiving. Searching clients. ALOT