IDEXX Neo
IDEXX Neo
About IDEXX Neo
IDEXX Neo Pricing
Simple subscription pricing. Flexible programs bundle apps and diagnostics for valuable savings.
Starting price:
$235.00 per month
Free trial:
Available
Free version:
Not Available

Showing 1 - 5 of 108 reviews
Lori
Verified reviewer
Company size: 2-10 employees
Industry: Veterinary
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
August 2018
Intuitive and easy to set up and use.
Overall, I am really pleased with Neo. There are constant updates, some of which I did not realize were problems. New features are always being added. I would recommend it to anyone.
Pros
Neo was the easiest software program to set up and use that I reviewed. Just about everything is fairly intuitive and does not require a degree in programming to use. The files for your patients are as close to paper based as I have seen. You can easily adapt it to your practice and it integrates well with the reference lab. Working from anywhere with this cloud based system is also a lovely feature The customer service is great--you actually get to know all the staff and they remember you when you call. The boarding schedule is a great new feature that I set up in minutes for my specific kennel situation. I own a small, single doctor practice and do not regret choosing Neo as my PMS.
Cons
The few things that Neo is not capable of (yet): Creating automatic call backs for appointments. Integrated payment--although I think that this is in the works. There are also instances where if a staff member marks a file ready to be paid, another person working on the file at the same time cannot save the information without backing out and going back into the file. I have lost a few files with this. It now warns you that someone else has it open.
Response from IDEXX Neo
Thanks for the praise and the suggestions Dr. Scappino. Our goal is to make Neo the easiest software to set up and use, and that objective guides every improvement and new feature we add. Awesome to hear that we are hitting that mark with you and your team, and that we are solving problems you did not know you had! You noted you would like to see automatic call backs and integrated payments in Neo: both of those are on our product roadmap. Watch for more information about them.
Replied November 2018
Cyndi
Company size: 2-10 employees
Industry: Veterinary
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
December 2020
Excellent, adaptable & easy to use
Neo has so many tools that I'm still discovering, such as appointment type breakdowns to see where/how your revenue is generated, so one can then target those areas or emphasize others moving forward. Many other features and tools available.
Pros
For starters, the developers of this software continually seek, AND RESPOND, to user input, creating a continually adapting product that never goes out of date. 'Cloud-based' has rocked our world, allowing accessibility from any device with internet connectivity. So convenient.
Cons
Integration with old software (Intravet)was successful for the most part...all the info is there, just formatted differently. I'd expect this to be an issue with integration from any software, however.
Reasons for choosing IDEXX Neo
Price, functionality, subscription-based (continuous free upgrades)
Reasons for switching to IDEXX Neo
I was tired of waiting for the promised updates, and furthermore didn't wish to invest several thousand to keep the software functional. Also wanted a cloud-based platform for ease of use (no longer had to drive to the clinic to retrieve info or perform call-back, appointment reminder calls, etc.)
Response from IDEXX Neo
Hi Cyndi, you hit the nail on the head: feedback from users like you is exactly what makes Neo excellent, adaptable and easy to use. We're so glad you chose Neo for Five Valleys, and that you recommend it so highly to others. Thank you!
Replied January 2021
John
Company size: 2-10 employees
Industry: Veterinary
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
September 2021
Optimistic when I purchased it but disappointed in development
I bought into Neo when it was starting out. I expected some growing pains and in a few years it became a useful piece of software. Now, development has come to a virtual standstill. Releases are months apart and include one of two items: minor fixes (that sometimes introduce new bugs) and money-making opportunities for Idexx through integrations. The long-awaited reporting functionality is vaporware.
Pros
It is easy to teach people to use. The default invoices are pretty. The e-mail reminders seem to run fine and the lab work is integrated to where it tells the lab station to run a test and records the result afterwards.
Cons
There is no customization of reports. The reports that do exist are oddly named and often do not have what you need. Workflow is totally absent. Everything requires many clicks, and the best way to work is usually to have many browser tabs open so that you can access everything you need. Improvements are few and far between even as pricing is increasing.
Reasons for choosing IDEXX Neo
Pricing, ease of use, and the promise of improvement of the product.
Reasons for switching to IDEXX Neo
I wanted cloud-based software so I could write notes at home, and the previous software crashed too often and was difficult to use.
Response from IDEXX
Hi John, thanks for taking the time to leave this review. We devoted the most recent Neo monthly webinar to reports, and we will make sure a recording of that gets to you; let us know if that helps address some of your concerns. We know our customers depend on us to continuously improve Neo so it anticipates their needs, which is why we've kept up our schedule of bi-weekly enhancement releases, and created an easy-to-use enhancement request portal.
Replied September 2021
Shawn
Company size: 11-50 employees
Industry: Veterinary
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
October 2022
Neo User 5+ years at two locations
Integration with lab and imaging services has been an excellent addition to the practice. Support has been top tier
Pros
Ease of use and intuitive design allow rapid learning for new employees
Cons
Initial template design was minimal when the software was activated but I assume that it would be better today
Reasons for choosing IDEXX Neo
Idexx was a familiar name and had dealt with them for many years. The support and help during installation was very good. The use of a cloud based system removed a lot of risk and headaches compared to our old server based system
Reasons for switching to IDEXX Neo
Upgrade needed in capability and did not want the expense and risk of maintaining a server
Response from IDEXX
Hi Shawn, thanks for the positive feedback and for recommending that other practitioners check out Neo! Glad to hear how easy it was for your team to quickly get comfortable with Neo, and that support has been top tier (we will pass on your compliments to the team).
Replied October 2022
Tracie
Company size: 2-10 employees
Industry: Veterinary
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
October 2020
Neo Experience
Pros
The office uses IDEXX for both reference and in-house labs, so the integration with Neo is fantastic. We also signed up for WebPacs so our imaging would be integrated. The PMS is very user friendly.
Cons
We would love to see a minimum dispense fee comparable Cornerstone's minimum dispense fee functionality.
Reasons for choosing IDEXX Neo
Recommendation for [SENSITIVE CONTENT HIDDEN] from Furry Friends Mobile Vet.
Reasons for switching to IDEXX Neo
NaVetor was too new and not user friendly enough for the volume at our office. Prior to using a cloud base PMS, I use Cornerstone at my previous practice but wanted cloud base over onsite server.
Response from IDEXX Neo
Hi Tracie, thank you very much for recommending Neo to other practitioners, and for letting us know who recommended it to you! Great to hear that our integration with IDEXX diagnostics is fantastic, and that you find Neo easy to use.
Replied October 2020