There are many ways to do the same task in this software, but this usually results in confused staff.

We have recently updated to the latest and we are hopeful that any glitches we were experiencing will be solved.

Well we had an entire systems crash with Impromed, including our back up. There was nothing they could do about it.

They do not automatically upgrade the versions of the software. Mobile integration is poor for pads etc. and most importantly service is not good.

Great software and wonderful customer service, recently it has been so easy to get them to help and fix your issue, there is less to none wait time to get connected and get help.

Easy to use, 3 ways to do everything, great support, keeps getting better with each update.

With the most recent update, things seem to take more steps of clicking on to do same thing and we lost some of our conveniences that were removed with upgrades.

The ease of use and customer service are great.

It is also hard to change any errors with patient processing and refunds are also multiple unnecessary steps. It took me a long time to get used to impromed.

Inventory module doesn't do what it is suppose to do. Pulls inventory from the wrong location pulls partial bottles of medication from different locations because it has a older lot number.

8 months later, there is still no timeline for fixing the integration. This is just one example.

I like the appointment scheduler the most in this software, the different colors make it easier to look at in a glance. I like that it can communicate to Idexx equipment and other programs.

There are often lag times and strange glitches. Creating forms is VERY difficult and not an intuitive process at all.

The downside, sometimes there is lag or crashes or other issues that prevent workflow.

The lack of quick keys to move between different tabs makes the overall process slower.

The tree set up for medical records is time consuming to go through in order to enter your records and push charges through.

This was here when I started working here 3 years ago. So I would really like to see an upgrade which may have what I'm looking for, just not in the budget.

The poor functionality makes it so that a hospital NEEDS to pay for their tech support in order to keep it functioning at the most basic level.

I think the easytime appointment scheduler has been the most difficult to adapt to, it is difficult to look quickly for an available time slot, because it does not give you a view of entire day.

For example, I want to call in and have a customer service option. Not press 1 for this , press 3 for this, press 2 for that... if you miss your option, you are forced to start back at the beginning.

Benefits would be having the integration with other products which is a huge benefit.

We lost 10 years worth of patient records and had to start over fresh. Imagine our and our client’s frustration.

The ability to use the software to keep client files organized and digitally safe is great. Lots of options for scheduling and employee tracking as well.

Easily customizable options - billing, estimates, invoicing; great options for reports and inventory; user friendly and customer care is very helpful.

Difficult to learn, terrible support, doctors don't love. Missing modern day features for clients that are needed in this day and age.

The support is by far the worst I have seen, worse than Microsoft. If you run into an issue don't expect it to be fixed, if someone says they need to call you back don't expect a call back.

I love how Impromed is customizable. We utilize most features as recommended, but have been able to make other features work differently and better for our practice.

We have always been happy with the easy of maintenance, and use. We recently updated to the newer version of the program and are still getting used to the changes.

Excellent investment, Excellent customer service.

What I like most about Impromed is the ability to customize just about everything to get the software to work best for your work-flow.

Impromed is VERY user friendly. The application tabs are easy to use and maneuver and even when training someone new, the features are easy to learn.

Love that we can communicate by email or text to clients right from the program. This is a great time saver.

Sometimes it can be confusing when making corrections to concluded invoices.

We were able to integrate two practices, which was hugely helpful.

Despite updating to new versions always some heavy glitches which then require another update, that can be very frustrating.

Tech support is worthless. Program can not even do timesheets correctly.

Inventory, patient records and accounting all work well. System has the ability to do so much with added cost of additional modules.

Great software support, quick efficient and courteous. Can solve most issues by remotely logging in and correcting the issue.

Its a really nice software for a small practice, and I believe it would be even more useful in a large one as we do not have the need for a lot of the applications it has in it.

Unfortunately it is alphabetized by owners first name not their last, and if a spouse picks up it makes it more difficult to locate for billing out.

Easy to use and the help staff is nice and very helpful.

I have used other software systems and knew what I needed this system to do. Technical support help train me on this system and was extremely patient and helpful when I had question about a function.

Typically the integration between EzyVet and Cubex works very well and therefore saves times and captures charges. Treatment sheets automatically are saved to the EMR at discharge as a PDF file.

The person that does the onboarding is an expert but is often difficult to get a hold of after you are done with the onboarding process.

Overall SFS is amazing, easy to use, easy to implement and our entire team really loves it.

This is an enormous time saver. Also the templates that we use for specific cases like pancreatitis save a lot of time and help patients get needed medications faster and more efficiently.

SmartFlow is extremely user friendly and Dr. Zak is very responsive to feedback.

I love the ease of this software. It is so east to track patient and charts.

Customer service is wonderful, any questions or concerns are answered right away and they are with you every step of the way through training and implementation to use of the program.

The customization was moldable to our clinic's procedures. The ability to use it for dental charting was excellent as well.

Clients can call for an update and receptionists can pull up the patient on smart flow and look without having to page the staff caring for the patient.

Challenging to tailor some of the sheets/applications to suit our own clinic. Tech support is difficult in emergency situations as we don't have direct numbers - just emails.

Also the integration with Cubex is hit or miss - but I think the down fall is more on Cubex end.

We knew they were ready then. Dr's struggle the most as they do not regularly interact with the system so they struggle to find the info they are looking for.

We also believe the risk of error from not being able to read someone's handwriting on the paper sheets is eliminated using SFS.

Customer service has been great with prompt resolution of gliches (most of which have been caused at our end by the way).

Unless you are a practice that uses ezyVet, in which case I would recommend Vet Radar, Smartflow is an excellent option.

The software is very intuitive and while there is a learning curve; the more you use it the more you learn what you can do with it (read what it is capable of).

Charging has improved due to better tracking of procedures and will improve even further once we use the integration function to link SmartFlow to our practice management software.

The ability to look at one screen and have a snapshot of where all hospital patients are up to in a day and the outstanding tasks.

Overall I really liked Smart Flow. I can see how it would help big clinics and referall centers.

The iPad combined with desktop interface has made it a dream to add patients and update or amend patient information.

It helps us track where patients are in the hospital. Additionally, it helps us track treatments of hospitalized patients.

US Dollar

ImproMed Infinity is an on-premise veterinary practice management suite for clinics of all sizes. Primary features include treatment plans, patient information tracking, appointment management, billing, invoicing and reporting.

ImproMed Infinity allows users to configure user workflows, manage care facilities, track expenses and communicate with clients and vendors. The system also offers inventory management, and it can generate postcards, letters, and labels. Patient reminders and marketing tools are also available.

Users can export information to Microsoft Excel. Integrations include VetPressOnline, Rapport, AXIS-Q and 50 other software. These partner integrations allow users to connect with vendors who provide reference labs, digital imaging and pharmacy references.

ImproMed Infinity is compatible with Windows and offers ImproView, a mobile application for iOS and Android devices. The mobile application allows users to access their patient and client database, view medical records, track account balances and upload images.

Support is available online and over the phone.

LongDescription

Treatment Planning

Patient Records Management

Confirmation/Reminders

Imaging and X-rays

Prescription Processing

Billing & Invoicing

Appointment Scheduling

Inventory Management

Windows 7

Windows Vista

Windows XP

Windows 8

Windows 10

Please contact Covetrus Software Services for pricing details.

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

Covetrus Impromed

In Person

Live Online

Webinars

Documentation

Videos

Smart Flow is a cloud-based veterinary solution designed for businesses of any size including large hospitals and clinics. Key features include an outpatient whiteboard, ICU whiteboard, flowsheet, anesthetic sheet, reception management and travel sheet.


Smart Flow's outpatient whiteboard allows users to check the overview of treatments, add a task to each patient and view patient billing details. ICU whiteboard allows users to view all patients in-hospital with their photo, name, problem and contact information. The flow sheet enables users to create a patient entry, set automatic treatment reminders, create customizable templates and use built-in calculators.


The electronic anesthetic sheet contains pre-operative and intra-operative features like automatic drug calculators, anesthesia timer, emergency drug calculators, surgery timers and procedure templates.


Smart Flow's travel sheet enables doctors to update their staff and different departments on treatment plans including x-rays, vaccines and bloodwork. The reception management of Smart Flow allows clients too see reasons for delay, waiting time and queue length.



Whiteboard

Charting

Reminders

Customizable Templates

Third-Party Integrations

Web browser (OS agnostic)

Monthly subscriptions start at $154.95 for 3 logins. Logins are concurrent users that can be shared across departments, individuals, and hardware. Additional logins can be purchased for $51.50 / 3 logins.

SmartFlow offers flexible pricing. We can customize a quote to meet your practice's needs.

Covetrus Impromed vs SmartFlow

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