About Smart Flow

Smart Flow is a cloud-based veterinary solution designed for businesses of any size including large hospitals and clinics. Key features include an outpatient whiteboard, ICU whiteboard, flowsheet, anesthetic sheet, reception management and travel sheet.

Smart Flow's outpatient whiteboard allows users to check the overview of treatments, add a task to each patient and view patient billing details. ICU whiteboard allows users to view all patients in-hospital with their photo, name, problem and contact information. The flow sheet enables users to create a patient entry, set automatic treatment reminders, create customizable templates and use built-in calculators.

The electronic anesthetic sheet contains pre-operative and intra-operative features like aut...


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Supported Operating System(s):

Web browser (OS agnostic)

19 Reviews of Smart Flow

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(11)

11

4 stars

(7)

7

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

January 2020

Laura from Carpinteria Veterinary Hospital

Verified Reviewer

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2020

Smart flow helps a busy veterinary practice

Very good. With 6 doctors and 30+ staff, it is always a challenge to introduce a new program, but it the team made the transition as flawless as possible and everyone in the practice appreciates it and enjoys the ease of use. We are all very happy to have smart flow.

Pros

The efficiency amongst team members. On a busy receiving day I can walk out of an exam room and take 5 seconds to highlight on an iPad the treatments I need. And I know that (without having to calculate) the doses are correct, the charge will be captured, there is an accurate record of the treatments and can confirm it is done without having to find the staff member who did it or a treatment sheet. Receptionists can easily check out clients when they know everything has been entered by glancing at an iPad. If a treatment has been completed, a charge will automatically be generated. Significantly fewer charges are missed. Clients can call for an update and receptionists can pull up the patient on smart flow and look without having to page the staff caring for the patient. This works very well for patients admitted to the hospital for treatments and procedures. There is no longer a need to print and scan documents! With the exception of a dental chart (which I heard is in creation) we are completely paperless.

Cons

It automatically attaches to cornerstone so it is accessible as an attachment and can be reviewed with ease, but when emailing records to referral hospitals etc, it can be a little cumbersome to open up attachments and email individually. I think this may be more of a cornerstone issue than smart flow though.

June 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

June 2018

There is not way we could manage our GP hospital without this product!

Pros

The ability to look at one screen and have a snapshot of where all hospital patients are up to in a day and the outstanding tasks. Morpheus reduced out paper/scanning and enabled us to accurately record and quickly attach anaesthetic sheets to patient history. Different sections allow us to sort patients by priority or admission reason. Vets can task multiple nurses from the one space - access from home and ability to record notes and communications with the owner.

Cons

Challenging to tailor some of the sheets/applications to suit our own clinic. Tech support is difficult in emergency situations as we don't have direct numbers - just emails. Does require a large capital outlay - (computers/ipads etc). I've seen other clinics that haven't whole heartedly jumped into the change and smartflow has not been utilised effectively i.e they are still using paper too. You can't soft release this product all or nothing (GO FOR IT!!)

Response from Veterinarium Corporation

Replied June 2018

Hi there! Thank you for your feedback! We're happy to hear that Smart Flow is helping you hospital. We agree that you do have to "go big or go home". There really isn't a middle ground when going paperless. With regard to our support, we this via email only due to several reasons, which you can check out here: http://blog.smartflowsheet.com/why-we-dont-have-phone-support Thanks again! Samantha, RVT Smart Flow Team

December 2019

Kendra from Alpine Animal Hospital

Verified Reviewer

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

December 2019

Smart Flow Review

Overall I really liked Smart Flow. I can see how it would help big clinics and referall centers. It is not as user friendly for small clincs.

Pros

I really enjoyed the surgical monitoring. It was very helpful and fast. I could focus more on my patient and less on the writting everyting down.

Cons

The charges import was not the best. It can not do group codes so it made for a lot of work when you have to take your group codes and break them apart to make them work in Smart Flow.

Reasons for Choosing Smart Flow

The new practice manager liked the analytical side of the system. He wanted a better way to track the bottle necks of the clinic.

November 2017

Bill from Florida Veterinary Referral Center

Verified Reviewer

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2017

Glad we replaced the paper treatment sheets

Increasing accessibility, accuracy, and efficiency.

Pros

Patient parameters and treatments can be monitored and edited anywhere there is an internet connection. Once treatment templates are created, the Smartflow sheets are easy to edit and add additional days. Typically the integration between EzyVet and Cubex works very well and therefore saves times and captures charges. Treatment sheets automatically are saved to the EMR at discharge as a PDF file. Technicians quickly learned how to monitor multiple patients and their treatments- reducing likelihood of mistakes

Cons

Cost of multiple iPads and monitors to go paper light. The initial learning curve in a multi-doctor practice. I would recommend training several "superusers" prior to going live for the whole hospital. The training staff was very knowledgeable but with all the different shifts and high caseload over a 24/7 work week not everyone was competent at the end of onsite training. As with any cloud based software there can be glitches with dropped wifi connections and version updates. For example, many patients had aspirin pushed through to Cubex for dispensing that we finally had to resolve by eliminating any aspirin being available through the Cubex system. We must monitor our invoices closely to ensure that clients are not overcharged by duplicate charges, which admittedly is better than missing charges. We are about 6 months into the process and still adapting our hospital policies to use SmartFlow in the most efficient manner. One aspect which increased our challenges was that the hospital changed EMR software from Animal Intelligence to the compatible EzyVet just a few weeks prior to switching to SmartFlow so we were learning both systems simultaneously .

January 2020

Andrew from Denver Animal Emergency

Verified Reviewer

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2020

This is the future of Vet Med

We use it to track flow of every case that comes through the hospital. As well as all signed documents - it helped make our practice nearly paperless.

Pros

Billing is likely the greatest pro for my hospital. I run a 24 hour emergency practice for each time a medication that is given and signed off on the treatment sheet. This triggers billing to come through. This is an enormous time saver! Also the templates that we use for specific cases like pancreatitis save a lot of time and help patients get needed medications faster and more efficiently.

Cons

There is a lot of time that goes into set up and once it is set up it can be challenging to get it changed or add new products. Also the integration with Cubex is hit or miss - but I think the down fall is more on Cubex end.

Reasons for Choosing Smart Flow

It was suggested to use with our practice management software - Neo.