About TeamViewer


TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on premise.

TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. It’s instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.

The solution uses cloud-based technologies to collaborate in real time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.



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Supported Operating System(s):

Web browser (OS agnostic)

4,907 Reviews of TeamViewer

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(3,298)

4 stars

(1,428)

3 stars

(168)

2 stars

(12)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 4,907 reviews

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April 2019

Laura from Alberta Bottle Depot Association

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

April 2019

A necessity for our operations

This has become not just another tool that we use, but an absolute necessity to efficiently operate throughout the course of a day.

Pros

We use TeamViewer daily and rely on it to access dozens of remote sites, and hundreds of individual computers. The biggest benefit is that it's accessible anywhere. The app is really good once you get the hang of controlling mouse movement from a mobile device.

Locations can be grouped together and notes made on specific computers, making it really easy to keep track of who is who and where you're logged into at any given time. On the desktop app, you can log into multiple computers at once and toggle between them. For our purposes, this makes things incredibly efficient to be able to do remote software installations on multiple computers at the same time.

Logs can be pulled both by the administrator as well as by a remote computer to see who has accessed them and when. This level of transparency is great.

Administrator functions for the most part need to be done from the website, which is fairly simple to use.

There are a lot of features that we have yet to integrate to their full potential, so it is always a bonus to find new ways to use a tool like this.

Cons

The desktop app has had some minor flaws over the past few versions, where it does things like sometimes consistently refuses to connect the first time a connection is attempted, but then always connects on the second try.

Sometimes it's a pain having to go to the website and do all of the authentication steps just to change a simple administrator thing.

I haven't seen any way to log into multiple devices from the mobile app.

March 2019

Sadaf from Alpin Limited

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2019

One of the better tools for remote support

TeamViewer has helped my team work remotely and had added immense value to our work performance since it was almost unheard of to access a computer from home or site. Now it is indeed possible, all thanks to the remote access capability offered by TeamViewer. At a competitive price which is quite affordable for a medium-sized organization, I love the whole idea of using TeamViewer as I can easily access my files, emails, documents from my work PC, especially when I am at site and urgently need to present something to the Client; it has truly been a help during the most critical of times. As a Consultant who needs to be on site more often than not, it has been a reliable partner to locate my files, documents, diagnose software issues if any, conduct an online meeting and collaborate on tasks as well. I have previously tried a competitor and needless to say, I consider TeamViewer to be the polished one of the lot, with negligible bugs and issues with running the software. Highly recommended tool especially for consultants and businesses.

Pros

TeamViewer is a revolutionary remote access software that has been our go-to for more than a year. It allows the user to run and work on a computer located elsewhere as if it were right in front the whole time. The application can be used to establish this connection between these two (or more) devices, and every change performed on the local desktop can be updated on the same file in the remote machine seamlessly. This aspect of TeamViewer provides unmatched support especially when you are travelling and need access to your work system immediately. The only catch is that the remote machine should have a working internet connection and must be switched on. Here are a few pointers on how TeamViewer is perfect when compared to its counterparts in the market-
- It allows highly organized remote management and is reliable in its approach and functionality.
- Can be used to securely access several computers and can connect remotely with colleagues, also useful when connecting to external screens especially for presentations and such team collaboration.
- Also available as an app for iPad/tablet: very convenient to use on the go.
- Comprises of an easy to use interface; suitable for personal and corporate use.
For personal use, TeamViewer is free (unlimited use!) whereas, enterprises and businesses need to have a subscription when using it commercially.

Cons

Free version users do have restrictions in use wherein they will be unable to try out all features of TeamViewer. This can be a deterrent to actually buying the whole package, considering the need to try out all features before taking the plunge of investing in it.
Other than that, there is actually no negative aspect of using this software and I am quite pleased with it.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

An extremely useful program that is simple to install and use

By and large TeamViewer has been an extremely useful program for me, drastically reducing the troubleshooting time frame for a huge number of tickets, and I fully intend to continue to use it into the foreseeable future.

Pros

As an IT worker one of TeamViewers greatest features is the "quick support". This allows the user to rapidly download and use a single session installation of TeamViewer. In many cases users are not especially skilled with computers and the ease of this installation greatly helps getting access to their machine to troubleshoot.
Even with poor internet signal TeamViewer is able to connect with relative stability which is extremely helpful for when connected to a computer across the world with dial up internet. That TeamViewer also automatically attempts to reconnect a good number of times (I think 30? To be honest I have not had to reconnect in such a long time I cannot remember!) is also very helpful as it prevents having to continually log on again.
The option to restart the client PC and then automatically reconnect when it has finished booting is extremely useful as well.
From a personal perspective I have set a password to allow me to access my computer remotely via TeamViewer - I send a wake from LAN request to it, then use my username/password to remotely access my desktop from my tablet allowing me to perform tasks on my computer from anywhere in the world.

Cons

From a business perspective where a licence has been brought the only thing I could think about improving would be the allocation of said licence.
When logged in a licence is not applied to the computer, instead this has to be done through the management console.
Further re-allocating a licence (e.g. a computer is decommissioned and the licence needs to move to the new computer) is also needlessly complex - when I last did this it involved revoking the licence to all computers then re-adding them which seems unnecessary.
Also whilst not TeamViewers fault TalkTalk seems to flag it up as dangerous requiring it to be added to the Safe list of the parental controls - unsure if TeamViewer would be able to convince TalkTalk to remove it from this dangerous listing.

January 2019

Santiago from El Brunch Show

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2019

More than a remote desktop platform, it is the best experience that exists.

The main problem that virtual work is achieved, is the stability in communications, many platforms have inconsistencies that become a work problem, thanks to TeamViewer we have reversed that situation, we have achieved a much more stable communication than those offered by the competition , at the same time, we have increased communication channels to the best levels that we thought we had a while ago, it has adapted perfectly to our reality and our capacity to pay, I am pleasantly satisfied.

Pros

Many things make up my liking for TeamViewer, one of which is the possibility of offering assistance in real time, and without inconveniences, to people who depend on the services offered online. Another factor that I use a lot, is to link the equipment I have thanks to the TeamViewer platform, many times I have forgotten in the computer of each an important file for a business presentation, but thanks to TeamViewer it does not become bigger, just use the links I've given and that's it, I have all the files I need available. In addition, you can use your platform to organize virtual work meetings, in this new working age, work with people who live in Costa Rica and the Netherlands, and thanks to TeamViewer it is easy to organize presentations or video conferences, therefore, it is more than a tool, it's an experience.

Cons

I am very satisfied with your options and capabilities, I can not describe it negatively because it is surprising, only that the commercial options, in terms of prices, could improve, so entrepreneurs can seek to hire other plans more accessible to their financial reality, without neglecting the quality that have reached in this latest version 14.

December 2018

Infiyaz from Marha Online (Pvt) Ltd

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

A safe and great tool to remotely support your clients (I mean customers)

To either remotely teach or support end-users, I always recommend TeamViewer. But if you're not making enough money to break even, this adds into your expenses. A great program and superb support!

Pros

As a developer, teacher and consultant, I have used TeamViewer for quite some time. Here are the main reasons I love this program.

1. It works on Ubuntu - this is my main OS. And most of my remote users are Windows users. Not many programs out there are compatible with Linux AND Windows. So this is a key benefit.

2. It supports both text and voice chat if needed. This is great since some clients are overseas. If not for this, you'll need to use the phone or another app just for that.

3. Very effective use of bandwidth.

4. No ads or nag screens. But if you continue to use it for some time, you'll need to PAY for a license. Fair enough.

5. When it comes to paying, they are ready to customise the pricing for you (although it's not listed on the site). They offered me a discounted package but of course that meant reduced hours of use per month. But I think it's worth it.

6. Transparency - I like the fact that the remote user is fully aware of what is being done, unlike some other programs (eg: logmein) which is Java-based.

7. While on a session you can switch sides - i.e., who sees who's screen.

8. If you have multiple screens you can specify which one you want to be seen. That's great for my work. This helps me to keep the chat window on one screen and see the user's screen on the other.

Cons


1. The remote user must have the same or compatible version. For sometime I had to insist that my remote users have the same version. If not, sharing is not possible.

2. The nature of certain programs do not allow remote use. For example, some clients use Kaspersky. If they need you to do some checks or settings on it, it's not possible. Kaspersky cannot be accessed remotely. But this is not a flaw of TeamViewer. Rather, it's a security feature of Kaspersky.

3. It's not free. But that's understandable considering the features you get. But then again, it's 'quite free' up to some extent. Not for commercial use.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Good Platform for manage and remote your cloud pcs

Pros

It's very easy to manage your cloud pcs using this app. I am using this app from last 5-6 years.

I am a home user but easily manage my workstation and remote pc from my location. it's very easy to when you are doing work from home.also it's chat msg and voice are very good.

Cons

no any point which i don't like about this application.

August 2018

Vernessa from Blog Posts, Long-Form Articles, Short Reports, Case Studies

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2018

TeamViewer Makes Remote Support Easier On ALL Platforms, Has a Simple Interface, and is Portable, Too

TeamViewer is operating system agnostic. I'm grateful it is NOT just for Windows. As a Linux user (as well as a Windows user) one huge benefit for me is that TeamViewer has a native Linux implementation. And they have iOS and Android apps. This means I can provide support remotely from any of my computers and even my phone or tablet. (But I'm not a big fan of doing sensitive work from a phone!) Another benefit is the interface: it is so simple that asking the person who is receiving remote support to do anything in it doesn't freak them out. (A calm end-user makes helping them out a much easier undertaking!) TeamViewer offers "contact management" but it is not a contact manager in the way we usually think of contact management. When it's time to offer support to long-standing clients (or friends or family) it's nice to have their contact details -- as they relate to accessing their computer -- only a few clicks away. I haven't ever had a need to use the collaboration features for groups -- no group meetings or group chats -- so can't speak to how well those are implemented or whether Teamviewer does a better job than other apps designed for those purposes. Overall, TeamViewer is my go-to solution for remote desktop control.

Pros

At one time, providing computer technical support for business clients, friends and family was the major part of my work life. Over the years I tried numerous so-called "remote control" softwares. Hit or miss, they mostly missed the mark and made working remotely more painful than enjoyable. I wasn't truly satisfied until I encountered TeamViewer. They somehow got it right. These days I spend less time doing remote support for business and more for friends and family. For non-commercial use, TeamViewer is totally free so I use it to help them out when needed.

Some features I really like:

TeamViewer doesn't get hung when opening larger applications. For example, I've opened Microsoft Word and LibreOffice, both of which are resource-heavy applications, edited documents and spreadsheets, then saved them without any issues.

The file manager is not too shabby. I've moved thousands of files from one location to another on the remote computer without hiccups. Regular screen-draws on the other end appear the way they should with decent clarity and in focus. Fonts are very readable (and looking pretty close to what was intended).

For purposes of documentation, there are three features I've relied on at different times: the chat messaging function, the ability to record a session especially when trying to figure out what went wrong during a particular process, and viewable log files.

Cons

In my opinion, the "cons" aren't many and the "pros" far outweigh them. Admittedly, TeamViewer is a little slow when doing anything movement intensive. Screen-sharing could use some improvement. And the file manager isn't the prettiest (could definitely use a design overhaul).

The biggest complaint I've had about TeamViewer has always been that it is too expensive for a very small business (think microbusiness or solopreneur). At the time I really had a need for it in my one-person firm, I would have gladly paid a monthly fee for access (those lesser softwares offered monthly plans!). So I resorted to using the weaker remote support softwares for commercial endeavors and used TeamViewer for personal friends and family. Shame.

March 2018

Kevin from Arklight Development

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Very Experienced

Teamviewer key features are VPN, Remote Desktop, Web Conferencing.

Pros

For years now I have come to know one thing. If you consistently work with multiple systems there are going to be times when you can't find something only for it to be on another system. For this reason Teamviewer is an awesome software. I have been using Teamviewer since 2011 and its uses far out scope its cost. Its free for non-business use and the features for business are great.

The most awesome thing is that you don't even need to install their software to help someone. They only need to download and run the install as software. This makes it easy to remotely use access any computer and assist friends and family. If you choose to install you can configure unattended access which keeps your system online and makes remotely connecting as simple as clicking on the remote pc's name. The VPN service make it possible to network via the cloud and share network services. Finally it can also be use for conferencing and remote presentations which can save time for those who work on the move like myself.

The most recent update have added a host of security features ensuring that your account is protected from unauthorised logins and usage. This was a well needed addition given the nature of the software.

Cons

Account Authorization can become tedious as you will need to authorise every new computer you wish to access your services from. Also their is no message or warning (as of review) that shows that your login is block by this feature.

They use to have a web browser service but its no longer available and I do miss that feature.

December 2017

Edward from E*TRADE

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2017

Quality and speed of impressive video.

This software has benefited me a lot because I have managed to maintain a remote connection with all the employees of my company and in this way share necessary information for all of them, I have also been able to make several conferences with many owners of companies abroad, and thus be able to perform contracts and agreements without having to move from my place of work

Pros

What I like about TeamViewer is the great speed it has when making the remote access connection, the quality of the video it has is quite interesting and has a nice color quality that greatly improves the customer's view, speed with which the shared video works, it is quite good because it does not matter if you own a computer with low resources, in the same way the program will go smoothly and with excellent quality. I really like the interface that this program has, since it is compact, organizes all its characteristics and factors very well and organizes the remote connection and conferences very well.

Cons

TeamViewer is a pretty good software that gives the best quality and speed of video to its clients, but nevertheless, it has neglected the area of file transfer, remote access is characterized by communication, remote management and successful transfer of the files, and since they have made a lot of dedication to the remote connection, they have neglected the transfer of files without knowing that this factor is the most important of all because it facilitates in an excellent way the sending of information through a shared network, if TeamViewer It makes a considerable amount of improvements to this factor, this software would be the best in remote access.

May 2019

Pedro from Creative27 LLC

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Remote assistance, or access your device from anywhere.

I do not remember when it was the first time I used Team Viewer, however since then it has always been my favorite remote access tool, it makes it much easier to connect between devices, I use it continuously to access VPS servers, my work computer or my computer. home, because if I have to perform a task I can do it remotely, or forget some file I can get it quickly, it is very versatile not only has use at work but also personal use, since I can help coworkers, friends, relatives, etc. Accessing remotely, your devices in a very fast way.

Pros

It is a tool with years in the market, with a great reputation, what I like most is that it greatly facilitates the entry or connection to another device with a great performance, it also allows to control it completely, it is excellent to connect to dedicated or virtual servers. remotely from any other device that has also installed team viewer, besides that the connection is very secure, another thing that I really like about this application is that it is cross platform, so I can connect to different devices regardless of the operating system that it has installed, another great thing is it allows copying and pasting files to the computer that is being accessed, it has many other useful functions, such as a chat between the users, the sound can be played, the session can be recorded, etc.

Cons

I have a hard time thinking about something that I do not like about team viewer, however the format in which the videos are recorded would be good to support other formats so it could be compatible with other media players, and not only with team viewer.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2018

Remote Control without hassle

TeamViewer is one of the best - in my opinion THE best - remote software tools available. The free version is incredible and essentially fully functional (at time of this review - although it has been for a long time too). The software works impeccably and is a staple for our use; we recommend it everywhere and many IT support techs we know do likewise. In my experience it has been completely bug-free and an absolute dream to use. I can't recommend this software enough and I can guarantee it WILL NOT disappoint. Thank you, TeamViewer, for a great piece of software! (I do not work for this company and have no affiliation whatsoever - I'm just an IT guy who is sick of crappy tools and values a piece of art like this when he sees it!)

Pros

TeamViewer is a dream to setup and use. The install is fast and painless and the use of the software is intuitive and straightforward. If you've used any other remote software, TeamViewer will be fairly familiar. I'm amazed at the ease with which connection happens - on any platform, even mobile - and the stability and bugfree performance is best-in-class. Other software publishers should learn from TeamViewer's creators - the software WORKS flawlessly and the functionality is amazing; on a good connection I found to my surprise I could actually watch and hear a video edit playing through a remote machine in a way that meant I could edit, if I wanted to - only incredible compression algorithms and a sleek, streamlined software service could allow for that!

Cons

I've found very little to complain about with TeamViewer. It is an extremely valuable and well-made piece of software. The install process and the way the remote service works could be a little less confusing in places but this is a minor quibble and something easily resolved during your first install of the software, in my experience. The nag screen is so minimal and is the least intrusive 'nag' I've ever seen! In short - I find very little, if anything, to complain about here!

October 2018

Jinendra from Gauri Ltd.

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

<