With Promo we are able to make original content to keep our social media sites fresh with new videos. Promo also allows us to easily create individualized content for our agents to use on their own social media pages that brands them as their own business with their own contact information rather than the corporate information.

Great selection of stock videos to choose from. Premade templates available for easy editing. Suggestions of premade videos provided for the specific industry that you declare on sign up. Great selection of music to add to videos. Great selection of text overlay options to make videos look anywhere from fun to professional. Easy to change video format to fit different platforms. Easy to download video once completed. Customer service team is readily available to answer questions. New features and functionality being rolled out frequently.

I have not found anything about this software that I do not like. When I start to think to myself it would be nice if it had this feature, a feature similar if not exactly like that becomes available. I think they really listen to their customers feedback and requests.

i had and still have a good Experience with it good live services good feedback on the chat help god bless u guys

the first time when i try this software webs was i say omg this is so coool i had to save some money so fast that i could buy it 1 this software is so nice 1 fast 2 easy u can get all your video in full Hd videos

what i like is its easy for work whit it and cool

I've used them for 5 years. I've had problems in the past but have dealt with it. I'M DONE WITH PROMO. There are many, many other options out there not to have to deal with dishonest/deceptive billing practices.

Easy to use and implement. Pretty basic.

THEY'LL RUN YOUR CARD WITHOUT AUTHORIZATION. When done in error, they refuse to give refunds. Dishonest billing practices. Not responsive customer service.

The people around me like to watch the videos I create. This increases my motivation.

There are many features that are very helpful in creativity when creating and editing videos. This creates very good content.

It can be difficult to reach customer service when there are some problems. They help of course, but until they do, I usually take care of myself.

I don't use it as much anymore because the product simply hasn't evolved the way I want it to so that I can get the creative results I want. It's somewhat frustrating. We do still use it though. It enables me to do a custom video of 10 - 30 seconds quickly and easily. I own an executive recruiting firm and we produce a custom video to accompany every new job search, pushing it out over social media and on our website.

Promo is relatively simple to use, even for non-tech people. There is a wide range (millions they claim) of video clips available and a pretty good selection of music---all royalty-free. You own the final product and can do whatever you want with it. The price is moderate.

Promo began by allowing users to start from scratch with a blank template, but then created their own templates that you are forced to use or get creative about to customize. No amount of logic or pleading with their customer service ever made a difference. Their in-house creative videos are almost all really amateurish creatively, except for the exercise videos. The music selection hasn't seemed to expand or improve much during the two years I have used Promo. So, you have to work with what they have, which isn't all that bad. They are always trying to upsell me on a plan I don't want. Some of the instructions on how to use their products are confusing. Despite repeated requests for the capability of doing voiceover narration with the videos, they still do not offer this. A partnership with VoiceBunny or Voices.com or Fiverr would enable users to hire voiceover talent to create videos that didn't just consist of video, slides, and music.

It's perfectly fine, it just is not the type of software that becomes essential. If you are SOLELY going to make videos then sure, go for it, but if you are a small shop and can't afford multiple platforms, this one would end up on the chopping block because you can get another all-in-one-solution with overlapping functionality.

Promo has nice-looking templates and is fairly easy to use. It definitely is something that folks with little to no video editing experience could easily onboard so you don't spend time training people to use it.

It is fine enough it's just that there are other platforms that do more and are more all-encompassing. At the end of the day, I couldn't justify paying for this on its own merits when I could just do the same thing with something like Canva.

WoW, it is recommended to all social media marketer or have a business online specially to those have a big products that sell through online.

The accuraccy of the platform. It analyze so fast when it come to content posting.

unlike other platform thats need more time to publish video marketing. But this one is very easy in just a minute can post directly.

I have created a number of social media videos using Promo. The templates are well designed for social media video creation.

Promo is a very good tool to create social media videos. It has a lot of templates curated for social media use case. All the possible video dimension templates are available.

This is a tool to create basic videos. They should have option for creating animated videos as well.

They dropped their price by about 60% because the rest of industry offered the same service for that price point. They auto renewed us for the full price. Then when we said cancel it, they offered us a "discount" of the amount they never should have charged. They asked if we wanted the discount deal or cancel, we said cancel. They said "too late" you missed the cut off, read our policy. We are done. We will not do business with a company that acts this way. They got to keep our money but we are not using their service.

The ease and product were equal to others in the industry.

Their customer service and business ethics.

Promo makes it easy to put together a quick video that looks great for any format, social, instagram, stories.

There isn't a lot of flexibility with this software. You cannot delete an outtro screen. Most of their stock videos are repetitive and not the best quality.

Social ads, email, all content - when I want to express an emotion or add a branded message, Promo is my go-to platform to create videos that not only convey, but convert because the content is classic, or fun, or anything I can imagine. I can do this in as little as 4 minutes to spending more by uploading my own video content to add with the licensed video on the promo platform. That's key. The biggest thing though I would say is if I have a problem, this team has a chat button so easy to use and I've literally never ever waited to get help. Tell me where else right now that happens. Not even Facebook or other video platforms have this. They are always eager to help. That helps me...helps my client..helps my sales.

I am not able yet to upload transparent image overlays...yet. These guys are always creating new stuff monthly - new tool, which is why I always keep on coming back.

Love this product! Great tool, exceptional support team, excellent value especially now with the unlimited premium videos (thank you for that)

1) The software allows us to be creative and quickly bring our messaging vision to life without having to worry about the technology. 2) the clips, both free and Premium, are excellent, have high production quality, and are constantly growing in number, 3) this tool is a huge saver of time and money. We can create and customize our message in-house without having to rely on expensive agency solutions that take way to long and don't take the time to adequately understand our business, clients, culture, and messaging goals.

1) The timeline is clunky. I have a pretty high-powered iMAC and moving clips around on the timeline is a laborious task, especially if using 5 or more clips, 2) would love to see more music options. Many of the audio clips within a genre start to sound alike and is counter to the wonderful variety of video clips you offer. Bottomline, better curation of the audio clips is needed. 3) Would love more flexibility with formatting the text, especially the outro.

I had quite a few video credits (when I cancelled I still had 6) but this whole idea of making you pay a monthly fee just to keep your credit is very shady and disappointing for a company I have supported for many years. I know most companies chase the mighty dollar I just wish some kept the same honest attitude they had when they started.

The software itself has come a long way over the years and is easy to use and gives you decent video content.

-The price has been steadily increasing. -Customer service has been disappointing.

I think they have a good concept, but they are far from being user friendly and too limited to be valuable. Too many other services that can provide better services.

For simplistic videos it is OK. Good variety of videos.

When then went to their premium video selection, some videos can cost multiple credits. Same videos are much cheaper elsewhere. Cannot upload quality videos without a headache. Even after speaking with tech support they wanted me to upload my video to a third party so they could check it out. I don't have time to mess with this program. With newest upgrade, previous videos can no longer be accessed because of the new system. Total waste of years with this group.

NEVER AGAIN. Would never recommend this company to ANYONE.

Easy to use would like more options to edit

Once this company gets your credit card they refuse to stop charging your account. The annual charge of 495.00 is still charged even after you have asked for a cancel. When you contact they they first will tell you they will reduce the charges and only charge you 50% (mind you it was the same day it hit my credit card) after much back and forth they communicated the best they could do was a 70% refund. Its completely ridiculous that they could not cancel and refund the charge in the same day . Its very shady business practices.

It's a good software that has great potential. Would like to see the option for a pay per use instead of monthly or yearly - or maybe some kind of hybrid Lots of templates, good libraries and simple to follow

Easy to useLots of templatesExtensive Library for footageExtensive music libraryFun to create and explore

Too expensive for what I need - I'm not producing every single week, and you can't opt out of the monthly plan too often. Clunky - my system crashed several times when using it. The preview on the video was problematic often so I felt like I was editing in the dark - doing what I needed to get done and then able to build and preview after - buggie

Everything very well organized. It actually motivates you to keep on creating content for your business and as a business owner at least 10 pieces of content we have to let out on social media every day. Promo makes it easier especially on those days we are all but creative. One very important thing for me and my team was the speed your staff quickly answers. If we need to get the video out but we are struggling with some matter promo customer service won't take 1 minute to answer, I can say 15 seconds was the longest wait, if that is even considered waiting. It's just great, in every single aspect. ALL of your staff are very nice and easily and quickly solves the problem and plus gives us suggestions to improve our content!!!!! GREAT WORK!

Nothing. Absolutely nothing, which it is hard to find these days!

Promo has helped our marketing team save time while driving traffic through our social platforms. We ran into some problems with our billing and the Customer Service team was outstanding. They went out of their way to accommodate our situation and were more than fair with the resolution. We recommend Promo to fast-growing businesses who want to save time while offering high-quality promotions and advertisements.

Ease of use and speed of content creation for our team.

We wanted to add our own videos on occasion, then Promo added the feature! No complaints but we always appreciate more video download options.

Though a bit limited - it's still a great way to get off the ground quickly with your message.

How quick and responsive the application is.

A bit limited with some functions.... also, the library of videos are not really diverse... they much of the same feel/mood/look.

Great experiences, Promo made us pro with no video making experiences.

The simplicity to making and editing videos, The calendar which made our life easy to get pre made videos. The customer support very professional and swift service we are receiving every day, The photo bank is one of the best i have ever seen

I love everything about it. everything is working as it should be.

Even though Happy Jack Cats, Inc. is a nonprofit, we still need powerful marketing materials. Our very existence, and the lives of many animals depend on our being able to fund raise effectively. Sophisticated materials keep us from looking unworthy of donations. Success breeds success. Promo makes it possible for us to look good and, consequently do good.

I appreciate the ease of use, the variety of clips, and the numerous, fantastic music choices. I'm not a videographer, and do not have sophisticated equipment or software for making great videos. Promo does everything for an unskilled user like myself, plus my organization, a nonprofit kitten rescue, does not have the funds for the hiring of skilled people or for expensive software and hardware. Promo offers fun, high-end quality clips which are applicable to my cat rescue. The software is easy to use and the learning curve is short, so I was able to quickly put together a video asking for donations on #givingtuesday 2019, that I'm proud of.

I have yet to find a problem. If I do I will share it with Promo, and I'm sure their team of experts would address it.

We use the software to crank out quick little videos to use on social media and PPC ads.

The video templates are super easy to use, and the video asset library is extensive. It's easy to upload your own video and combine that with stock footage and in just a couple minutes, you have a professional looking video. Also, it allows you to export the same project in multiple aspect ratios for stories, reels, square, landscape, etc.

The built in templates are both a blessing and a curse. They are great when you are willing to work within their frameworks, but if you'd like additional customizations, Promo is not as flexible as a traditional editor like Adobe Premiere.

An excellent experience over all! Very satisfied. Looking forward for the new features to share directly on instagram.

I like the user friendly applications and the exceptional customer service. All my questions have been addressed within 3 minutes directly on the work page... do not have to leave the window, which makes it easier to chat with the assistant while implementing the recommendations. NOTE: I work late at night, usually after midnight, and the response time frame is withing the 2 to 3 minutes. I am very satisfied with Promo.

that i cannot implement photos of my product within the video frame.

Promo has been useful as an additional marketing arrow in our quiver, as it can be easily used to knock out a short customised video fairly quickly.

The product is relatively easy to work with and provides a wide variety of templates, which is most useful, especially when starting out.

The functionality is good, but I feel that the features are rather sparse for the cost.