Overall I cannot really fault Cloudways. Their agents are fast at responding, know exactly how to fix problems that may occur, their pricing is clear and offered as a pay-as-you-go service so you only pay for what you use instead of buying a plan which you may never fill, their servers are easily scalable, they offer a wide variety of different servers to choose from; Digital Ocean, Google Cloud, AWS, VULTR, Linode, and AWS. They also throw in the ability to manage email addresses by using their third party affiliates Rackspace, they offer additional addons for managing DNS with another affiliate DNS Made Easy... basically, you can have everything managed by the Cloudways team so that you can worry less about your servers and hosting, giving you more time and freedom to spend on other matters of your business. Which is what every business needs.

They simplify absolutely everything for the user. So no more typical cPanel to navigate around servers and websites that you host, instead you have their own beautifully laid out, clean, and most importantly *understandable* menu system which is visually eye-pleasing. Simplicity at its best.

Although they have their live chat where there is always an agent waiting to help 24/7 (which most of the agents can answer your questions and resolve your problems there and then), the only downfall is their ticketing system. If your problem is a little more complexed and requires additional help, a ticket must be opened. The ticketing system can take a day or two to get a reply (which is no good if your website is experiencing problems and is down at that time).

it has been good, there are some features and ux improvements i wish It had, but overall I think it's worth it, my websites load fast and that's the most important thing

I like how you can be in control of all aspects of the server and the applications you run on it

The UX isn't as intuitive as it looks, and there are many similar options when you are setting up which makes it hard to choose a package

I guess if I owned Cloudways I would like how overpriced they are, because I could just steal customers money and get super rich.

Following their buyout by DigitalOcean I recieved my first and only phone call from Cloudways, asking if I would like a discount on the next 3 months of hosting. They explained that my site would be migrated from Vultr to DigitalOcean for free, seamlessly and without any issue. The migration was a joke, many of my regular customers got double charged as both servers were running concurrently, issues that took me hours to personally fix! This also hurt my reputation with customers, many refunds had to be given obviously! Then came the real kick. Cloudways DOUBLE CHARGED ME for both servers (the agreement was that I would get 14 days to close my old server without charge, which I did in 7 days). They took money from my account with authorisation. When I asked for a refund they flat out refused and only replied with this "Due to the nature of locked revenue, refunds are not possible". I have contacted them at least 10+ times via email / online chat to try and get this fixed but noone cares. They have said they would call me, they do not. Everything is misdirection and lies. Noone even responsed to my first email for 16 days!...and the service chat people say they are unable to help with billing matters - so I got the full runaround and deflection. Due to the problems with Cloudways I have moved my hosting to another provider where I have a much faster server (and the website is at least 2x faster), and the cost is HALF of what I was paying at Cloudways. If you're considering Cloudways, DON'T DO IT. Look at xCloud (xcloud.host), half the price, double the speed. Cloudways still owe me money but they refuse to refund. I'm now opening a transaction dispute with my bank as it is clearly theft and against the agreement. They are sticking with this "Upon authorizing your credit card on Cloudways, you acknowledge and agree to the terms and conditions for automatic debiting."..... But taking more than agreed from my account is illegal and they need to provide refunds!

I was able to run 2 E-commerce applications on one server with excellent performance. I like how they integrate Email and Cloudways Enterprise CDN into your server solution.

I do appreciate the customer service via chat. Usually, they respond in less than 5 min and are able to fix issues, that cause downtime on the website.

some of the administrative options like file and folder permissions can only be accessed through Customer Service. It be nice to be able to get that done by the user.

Fantastic user platform with fast hosting. Web Software to manage AWS, Linide or Google servers are simplified

Communication could be better. Payment option for PayPal recurring need to be introduced