Overall I cannot really fault Cloudways. Their agents are fast at responding, know exactly how to fix problems that may occur, their pricing is clear and offered as a pay-as-you-go service so you only pay for what you use instead of buying a plan which you may never fill, their servers are easily scalable, they offer a wide variety of different servers to choose from; Digital Ocean, Google Cloud, AWS, VULTR, Linode, and AWS. They also throw in the ability to manage email addresses by using their third party affiliates Rackspace, they offer additional addons for managing DNS with another affiliate DNS Made Easy... basically, you can have everything managed by the Cloudways team so that you can worry less about your servers and hosting, giving you more time and freedom to spend on other matters of your business. Which is what every business needs.

They simplify absolutely everything for the user. So no more typical cPanel to navigate around servers and websites that you host, instead you have their own beautifully laid out, clean, and most importantly *understandable* menu system which is visually eye-pleasing. Simplicity at its best.

Although they have their live chat where there is always an agent waiting to help 24/7 (which most of the agents can answer your questions and resolve your problems there and then), the only downfall is their ticketing system. If your problem is a little more complexed and requires additional help, a ticket must be opened. The ticketing system can take a day or two to get a reply (which is no good if your website is experiencing problems and is down at that time).

it has been good, there are some features and ux improvements i wish It had, but overall I think it's worth it, my websites load fast and that's the most important thing

I like how you can be in control of all aspects of the server and the applications you run on it

The UX isn't as intuitive as it looks, and there are many similar options when you are setting up which makes it hard to choose a package

I guess if I owned Cloudways I would like how overpriced they are, because I could just steal customers money and get super rich.

Following their buyout by DigitalOcean I recieved my first and only phone call from Cloudways, asking if I would like a discount on the next 3 months of hosting. They explained that my site would be migrated from Vultr to DigitalOcean for free, seamlessly and without any issue. The migration was a joke, many of my regular customers got double charged as both servers were running concurrently, issues that took me hours to personally fix! This also hurt my reputation with customers, many refunds had to be given obviously! Then came the real kick. Cloudways DOUBLE CHARGED ME for both servers (the agreement was that I would get 14 days to close my old server without charge, which I did in 7 days). They took money from my account with authorisation. When I asked for a refund they flat out refused and only replied with this "Due to the nature of locked revenue, refunds are not possible". I have contacted them at least 10+ times via email / online chat to try and get this fixed but noone cares. They have said they would call me, they do not. Everything is misdirection and lies. Noone even responsed to my first email for 16 days!...and the service chat people say they are unable to help with billing matters - so I got the full runaround and deflection. Due to the problems with Cloudways I have moved my hosting to another provider where I have a much faster server (and the website is at least 2x faster), and the cost is HALF of what I was paying at Cloudways. If you're considering Cloudways, DON'T DO IT. Look at xCloud (xcloud.host), half the price, double the speed. Cloudways still owe me money but they refuse to refund. I'm now opening a transaction dispute with my bank as it is clearly theft and against the agreement. They are sticking with this "Upon authorizing your credit card on Cloudways, you acknowledge and agree to the terms and conditions for automatic debiting."..... But taking more than agreed from my account is illegal and they need to provide refunds!

I was able to run 2 E-commerce applications on one server with excellent performance. I like how they integrate Email and Cloudways Enterprise CDN into your server solution.

I do appreciate the customer service via chat. Usually, they respond in less than 5 min and are able to fix issues, that cause downtime on the website.

some of the administrative options like file and folder permissions can only be accessed through Customer Service. It be nice to be able to get that done by the user.

Fantastic user platform with fast hosting. Web Software to manage AWS, Linide or Google servers are simplified

Communication could be better. Payment option for PayPal recurring need to be introduced

I have used them for over 3-4 years or so now. They have an excellent hosting service which delivers a ton of value. I have been pleased with their service, so I am recommending them to anyone who is not afraid to do a little setup on their own. Which, I might add, is easy-peasy if you like a bit of tech.

I like the fact that I can pay little... And get MUCHO! They charge very little for the specifications they give. Better than WP-Engine, and at a lower price. I spend a few months browsing hosting companies before I landed on them. They have been good to me most of the time. Nobody is perfect, but the tech is. And support is mostly great as well.

In the beginning, support was swift, like a push of a button... Nowadays, they have a a little more to do. This results in waiting for the users. When you are new to the platform, you may need more support. I don't use it much now, but I did chat a bit back and forth with them on several occasion. Now, you can expect to wait a bit before an agent is ready to talk, and while you do, you can expect to wait a bit after you have typed what you needed to in the chat. Not really fond of waiting in general.

I would definitely recommend CloudWays to anyone that's looking for a place where to host their websites. It's way better and easier to use than any other server/cloud/hosting company.

I've been using CloudWays for a long time now, basically since they started and never had any issues so far. They always have good deals for new users, and prices have always been really good for the service they provide. You can pay as you go, which means that you only pay for what you use. They definitely make the life of a developer way easier, making it easy for anyone (even if you don't have experience) to install any CMS and/or PHP based system. Ohhh and let's not forget.. their customer service is a 10/10.

So far I have not found anything bad about CloudWays, specially now that they just updated their website making it faster and even easier to use. If you're used to do everything through cPanel, get ready to learn how to manage your servers/websites differently (It will only take few minutes if you consider yourself a fast learner).

I will be using them moving forward. Highly recommend.

1) pay as you go. A bit confusing but honestly amazing and makes the most sense. 2) Great customer support. I thought I’d need to pay for their premium support but haven’t seen a need yet. Their people are amazing and easy to reach out to. 3) setting up staging sites is so easy. I have multiple ones too for different things. It’s great. 4) Great integration with GitHub as well.

It’s complicated to set up. Email doesn’t come with it, either does a domain. This wasn’t a problem for me but I can see other users having this issue.

it is mixed experience with Cloudways only if they maintain their support system it become very good for local man like me.

the best host server providing i use since last few years. it it very helpful up-front server setup, integrated robust security and caching tools which make it very user friendly application. its give website migration plugin free which helps to migrate without any technical knowledge.

only thing which i found bad or least is support system of Cloudways is not very good it take much more time like others.

It's not bad. I'm still with them. The value is just too much of an offer to pass up without considering.

For as long as I can remember, its not been easy to deploy cloud software without having deep knowledge about cloud computing and administration skills. Cloudways takes all those hassles and bundles it into a single web hosing company that provides hosting services from some of the best names in the business. Google, Amazon AWS, Vultr, Linode, and Digital Ocean. I personally use Vultr and its very easy to use and provides great value for the money. Recommended.

With companies like this, there are a lot of issues. Unlike cpanel/shared hosting where I was coming from I never had to pay for custom emails or backups, they always took care of DNS for me too and I didn't have to pay. On Cloudways you have to pay for all of these, even for offsite backups. However cheap, you still have to pay.

Very happy. Support has been very helpful and responsive. Worth the added cost.

It allowed us to deploy cloud hosting servers quickly and easily. It offered a variety of platforms such as Digital Ocean and Vultr. Creating applications was one click and very fast.

The cost. You pay a very high premium for Cloudways to be the middleware between you and the cloud platforms they offer. This ease of use comes with a high pricetag.

I utilized Cloudways for Wordpress + Woocommerce hosting.

The idea of a platform that exposes semi-managed hosting on top of multiple providers (DigitalOcean, GCP, AWS, Vultr, Linode, etc) is very impressive and being able to choose and experiment with different underlying providers is quite appealing. The portal they expose is fully custom and has most of what you would want and they provide relatively easy ssh access as well. Their "clone app" feature will copy your production Wordpress site and spin up a new staging site with a few clicks and it does a good job.

The portal has a very convenient chat feature with the support engineers and for very simple requests/problems that are in their wheelhouse it is a very quick way to get help - however, I found that most of my requests were outside of their support's wheelhouse, so I was consistently let down. This is a managed service so I wasn't coming at them with crazy requests or anything, but sometimes they simple just didn't have enough experience to understand what I was saying and asking for. So frustrating. Also second level support is much, much slower to respond even during an outage. The server configuration did not allow for easy setup of some common tools, one in particular is modern nodejs. After asking 3 different support people for help I concluded it was a futile effort as they didn't really understand. The best I could get was an ancient version of nodejs which didn't fit my requirement.

Takes the effort out of web hosting. Not the ultimate fastest stack in the world, but leagues above shared hosting and on par with other managed hosts like MainWP etc. You do pay for the convenience, but if your main business is not server management, it's worth it!

The dashboard is incredibly friendly to use, and has a lot of features. Deep integration with server providers means almost anything you would ever need to do can be handled through the dashboard. Cloning, staging and backups are especially good.

The price is steep, especially for more powerful servers. Basically double the upstream provider cost.Also, cloudways own the server er you use. It is provisioned under their account, not yours. So if you ever leave cloudways you must move server, you can't just disconnect cloudways.

Great

Absolutely the best service. Incrediable fast help on the chat. Great and reliable hosting. Yes, they charge a bit extra on top of the service providers but it's well worth it

None really none none none noneNone really none none none noneNone really none none none none

I was in two minds when it came to trialling cloudways; there were some bad reviews floating around but all with an older date to them. I'm glad I made use of the trial as I've had nothing but good touchpoints with them, and I've had everything I need out of spinning up an affordable server with solid performance.

- Very affordable - 24/7 support - Free trial - Easy migration - Integrated staging

I've had zero problems or extra desires from Cloudways as of yet.

This software is easy to use reliable and also affordable for me there are better hosting platforms than cloudways in terms of price it beats all records

The disadvantage is that it the ability to send emails by users

The Easiest Configuration Setup: It was a difficult to setup and maintain cloud servers but Cloudways made things very easy for their users that means you don't need to be expert to configured or maintain your virtual serves. I have been doing R&D on different Managed cloud hosting services and I have not found any similarity in term of ease, which Cloudways is giving to their users. 24/7 Support Available: Customer support has been a core part of Cloudways pitch since they were founded. Their CS staff is well train; and they have the solution right away of any technical difficulties. They are available on Chat & Tickets. You may reach them via Chat for immediate solution. Best Features: Free Trail You can install unlimited applications They provide auto back up for websites. User-friendly panel.

There really hasn't been any major issues. They can get more business, if training material provided for the layman users.

I migrated 2 sites over to cloudways. One was 16g! No issues, sites came right up using https.

I migrated to Cloudways from another leader in the industry. Cloudways pricing structure is absolutely wonderful. The ability to add cores or space is extremely helpful as well. Love love cloudways!

The lack of a cpanel took some getting used to as well as not having control over my email accounts.

I've saved so much time by not having to worry about the websites going down or being hacked as Cloudways covers both of these issues.

The switch to Cloudways from a previous hosting company was extremely simple and fast.

The UI can get a bit of getting used to but after some time it's actually more simple and easy to use than other software.

After what happened, I am not satisfied with anything.

After what happened, I am not satisfied with anything.

I am compelled to share a disappointing experience with Cloudflare's service, which has resulted in a significant loss for my online presence. My website, valued over $10,000, was unceremoniously deleted due to an overlooked invoice of $25—a charge unknown to me as the notification was misdirected to my spam folder.Stay away from this terrible service like you would from fire; it's better to pay more than to work with them!!!!!!!

Great platform for when you need a VPS but don't have the time to configure and maintain your own server. The support team is really efficient and always go above beyond to ensure everything runs smoothly. I recommend this platform to everyone who is serious about their online business

Features, admin panel layout and ample resources

Can't think of any cons about this hosting provider

Cloudways offer the top 5 cloud infrastructures under one roof with additional features including DigitalOcean, Linode, Vultr, Google Cloud, and AWS.In addition, Cloudways supports 13+ web applications and it has over 60 data centers around the globe.

The control panel of Cloudways is a bit complicated. And a free email account isn't included.

I would say I'm still pretty green in the world of Cloudways, and developing in general. But their documentation is great and super easy to follow.

Just how easy everything is. I do not come from a developing background but even I got my head around everything pretty quickly. The support team are top notch.

That I didn't find this software sooner.

Cloudways is fast and I like it and can create different 'servers

Cloudways is excellent, customer support is good, the platform is good and offers a lot of options for fast website hosting

Cloudways provide a great service, with very powerful features with a fair price!

I missed a free email service to use with cloudways.