It has been great! We've had positive feedback from all who interact with ALICE.

We have thoroughly enjoyed the ease of use for clients, staff, and administrators.

The back-office account is a little slow, but I hear changes are coming to that in 2023.

ALICE never takes vacation, and is much more cost effective than having a separate employee in the lobby just to greet our occasional guests and accept package deliveries. Overall its been a good experience with a few expected kinks that come along with new technology.

It allows us to utilize all our personnel more efficiently by not having someone constantly in the lobby. The system pages whomever a visitor is there to see, and then each employee can retrieve their visitor accordingly. It also prevents unwanted guests from wandering into the halls of our office space as was the case before. The security aspects are great when combined with a secure locked door between your office space and the ALICE location.

Integration with a phone system was difficult. I recommend integration with computers, meaning all users need to have a mic and webcam at their desktops. When we implemented the system 7 years ago, that was not as common as it is today. We are looking forward to how our newest system works in this manner.

When it's working all is fine, which is rarely, the problem is that you have limited licences on set up and it's not made easy to purchase these or to renew them after their expiry

Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs

People are quite impressed with an electronic reception, so it has a good bit of "Wow factor" to it. One disappointing thing (that really doesn't have anything to do with ALICE itself), is that we have a very hard/flat reception room, so everything echoes. Even after installing sound dampening it was hard to hear clients and for them to hear us. I suggest making sure that your reception area is built to dampen sound, otherwise you may experience the same frustrations that we have encountered.The ALICE team was very good in helping us reduce some of this, also suggesting an improved microphone which we installed.

This was impactful for us because we were able to cut the costs of an entire reception. ALICE serves its job well and provides a fairly easy start-to-finish solution for clients to reach the people they are wanting to get ahold of when they enter the building.

The calls have a small delay when connecting to our phone system. That being said, it may very well be because we are using ZOOM phone service, but there is an audible delay between the client and the person answering the ALICE phone. You might be starting your sentence to realize someone else is already talking over you. Otherwise there are no cons that came to mind for this software. Keep that small detail in mind when choosing to set up this service. It's still very workable, though.

Alice has very neatly replaced the live receptionist we lost in the 2008 crash. We went a couple years with a note and a phone but Alice is a much more engaging solution and we have gotten quite a few compliments from visitors.

Alice receptionist is just what it claims to be, it is refreshing to buy a product that does what it claims without a lot of add ons required to get the functionality listed in the marketing info.

She tends to hang on updates from time to time. Not a huge deal but I have to endure the "cute" comments about waking Alice back up.

Alice is a virtual receptionist system that eliminates the need to have somebody watch the front door for visitors. In our offices, we don't have a lot of visitors and by nature, receptionists are people who like to communicate with others. Unfortunately, the design of our office space separates them from everybody else, so over time, they leave their desks more and more. Whether the time they are away from the front is warranted or not, the door is left unattended which is both a service and security issue.

Easy to use and provides a positive first impression of the company without the need to hire and train the right person. Also, since it doesn't need breaks, vacations, or sick time, it is always there to great your guests.

While we really like the idea of the system being triggered by motion, unfortunately our employees go past the system many times everyday triggering it. As a result, we turned off that feature. Also, be aware of ADA accessibility requirements.

Using ALICE at Tozour has eliminated the need for a human receptionist.

Setup easy. Making necessary adjustments is made easy by their great tech support.

Didn't like the custom hardware as much. We switched the main unit to a Dell micro PC so in the event of a hardware failure, replacement should be easy.

I love that we do not have to have someone staff the front desk which would take time away form other work that could be done. I also like that guests can reach their point of contact directly.

Occasionally it freezes but a quick restart usually gets it moving again.

would do it again all over

The cloud version is easy to update, the tech support is quick to respond to errors and fix them. can even have them make changes for holiday themes on Alice

there isn't anything i can think of that could be a con of this software.

We have had it for several years now and not had any real issues. It does lack some reporting capabilities that required us to create our own custom web page for checking

Ability to call from a SIP server Access Custom URL's

Reporting Capabilities Check out time not spanning across multiple days

The system functions as advertised and is a cost savings SAAS system.

Self check in with DoD, State Department, ITAR prescreening and vetting visitors

The scanner disconnects too often and we have to reboot. It is waaaay better than a year ago, but still goes off-line for no apparent reason.

overall, we find Alice quite helpful to our guests.

The Alice software works well. We are able to customize the screens to show guests what we want.

The touchscreen system itself ages quickly, we find ourselves rebooting the system very frequently.

ALICE makes the whole visitor to the building experience better for all! It helps us narrow down their needs quicker and allows us still welcome in person guests while not having to take shifts in the lobby watching for the door. A life changer!

Having Alice in our business lobby has helped improve our customer service. We are able to safely respond to visitors at the door and can even speak to them over the screen to help direct them on where they need to go. The video prompt on the Alice screen helps direct the visitor to best assist them. This has allowed us to keep staff out of the open lobby and improve security for our office.

The only real negative is that our kiosk is in a vestibule - unless we choose an upgrade and factor in future configuration costs, we cannot unlock our doors to let the visitor in. We must still go out and provide them access to the building.

When working it did its job effectively and efficiently. It really does replace your front desk.

The maintenance on this product is a it tricky and may require some external help.

Using it as a interactive door bell and works OK for that purpose. I would have hoped nicer and smoother interface (no updates in 3 years). The system "Envoy" is taking over and we are looking at exchanging Alice because of unmodern interface and also too expensive in comparsion.

Easy to call phones from interface. Easy to find users in directory list.

Old looking interface. No updates or new functionallity in years. Needs heavy CPU and GPU to be used, which forces you to buy expensive hardware and limited hardware possibilites.

Fantastic device, reliable, always cheerful, and a delight to use. Efficiently helps visitors with reaching the person they come to see.

Usually well received, and flexible configuration options makes it versatile to fit many requirements

Not really a Con but take the time to evaluate every possible use case and plan your deployment

Alice has been a quick and easy solution for our front lobby area. She allows quick and seemless updates to our staff directory and allows clients to quickly reach engineers as needed in our secure facility

The fact that alice never changes you can change here language but there is no Holiday Alice others have mention that Alice is behind a blank white background it would be interesting to see her change with the seasons.

This has reduced the time our receptionists interact with guests. We actually have reporting available for our visitor login now.

Customer Service & Support Ability to set configurations ourselves Language options Lync Integration availability

No ability to "chat" with people. Phone calls for dynamic interaction or email notifications

no need for a receptionist, security

ease of use, customer support, visibility and perception

needs GUI upgrade, hard to scroll through all the screens, sort and search feature

This software easily replaces a front desk. It is very simple to use.

When its not working tech support is a must.

ALICE Receptionist provides me the ability to reduce the costs of having 2 receptionist and provides a level of security to access our companies.

Integration of the product was handled with qualified professionals. They were able to make all requests happen and in a timely fashion. It is easy to use, but if it was not they are only an email or phone call away.

The software does require some programming knowledge. The surface level options do not provide you access to all features of the program.

Been 2 years now and still going strong.

Great support. Setup everything for us and checks in.

Manual updates and no wireless option at the time.

This company is awesome there customer service is top notch.

The ease of use and administration, very customizable.

N/A

Exactly what we were looking for. Very easy to set-up, great support; meets all of our operational needs.

Works without needing much attention. ALICE never takes a sick day and doesn't complain about needing higher pay or more vacation time. Always greets everyone with a smile.

Crashes occasionally and has to be restarted, but even this isn't a big deal.

We reconfigured our space and the elevator dumps into a locked vestibule where nobody sits. Visitors can easily call our receptionist with the tap of a button and be let in.

It works. Easy to configure, lots of options. Up-time of service is great.

It runs on Windows... Every couple of months it needs a reboot.