Greetly Software


Greetly is a cloud-based visitor management solution that helps users automate the data collection process for offices. It allows visitors to input the reason for their visit using a moble or desktop device, as well as photos, digital signatures for non-disclosure agreements (NDAs), waivers and other documents.

Greetly notifies the host employee via phone call, text message, email or Slack when a guest arrives at the facility. A cloud-based visitor log contains check-in and check-out information for visitors. The solution offers a mobile application for iOS and Android devices, and hardware such as tablets, badge printers and more can be integrated.

Greetly is available on a monthly subscription basis. Support is included via email, over the phone and through online chat.

54 Reviews of Greetly

Overall rating

4.96 / 5 stars

Filters:

Showing 1 - 20 of 54 reviews

December 2018

Samantha from Marin County Probation Department

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Quick and easy way to increase efficiency at a busy reception station

We were seeking a way to triage our increasing foot traffic and reduce check in waiting times for people with scheduled appointments waiting behind people getting assistance completing complex forms. Receptionists had been doing their best to pause in the middle of explanations and to check in waiting people and contact the person they were meeting with then going back to the person they were working with. This created tension and frustration for people being helped, and the lack of focus resulted in errors in paperwork, hosts not being contacted and several other vexing issues. As a busy government office we are always looking for ways to increase our efficiency and customer service - but adding additional staff was a non-starter and our first look into kiosk and check in systems was daunting, expensive and too much for us to handle. We knew it had to be easier and started looking into apps. After two failed pilots we finally found Greetly - a less expensive and more functional version of our previous app ventures. After some tooling around by a not totally tech savvy person and a small investment in several refurbished ipads and security enclosures we have kiosks up and running in both of our lobbies. After just a week of use our clients and staff have all raved about the new functionality . On a daily basis two thirds of the former foot traffic is being handled by the Kiosk, allowing our staff to focus on and provide the best service possible to our clients.

Pros

- Quick to set up and install
- Easy End User interface
- Flexible and easy to make changes
- Staff access to maintain contact information and status
- Low cost entry for large payoff

Cons

Overall very functional and good level of flexibility to make it fit our unique needs but the following improvements to central administration and roles would be really helpful:
- Would like ability to create buttons and waiver forms that I can push to multiple lobby locations, currently you must set up each location from scratch
- Ability to view visitor logs for account and filter by location as desired, currently must go to a different page to see each locations log
- Role for staff that allows them to view and manage user log without access to other set-up options
- Ability for staff to put an auto text response to notifications that would be sent to the phone number entered by the client

Response from Greetly of Greetly

Replied December 2018

Thank you Samantha. We know how important your work is serving the people of Marin County in Northern California and we are glad we facilitate you and your team's ability to get more done. Thank you for the positive review and we have taken your feedback to heart (and the product team).

December 2016

John from LoHi Suites

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Greetly made our lives easier

We have subscribed to Greetly for our four offices suites facilities since early 2016. It has been a great addition. Greetly provides a central service for the businesses in our buildings. Overall it has been an excellent experience. Thanks.

Pros

Overall, it is pretty dummy-proof...and that is saying a lot about our other offices where I am not based ;)

Cons

It is a little annoying that they are solely on iPad...Android soon?

Response from Greetly of Greetly

Replied December 2016

John, thank you for the great advice to buyers! We agree, once work spaces try Greetly, they will immediately see the benefits - great aesthetics, productivity gains and low cost. We are excited to support your reception areas and look forward to continuing this productive relationship.

February 2019

Joel from Roland Foods

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Great tool for startups

Pros

I like the price and the easy-to-use interface.

Cons

I'm ready for some features that integrate Slack more fluidly.

Response from Greetly of Greetly

Replied February 2019

Roland Foods has been a great Greetly customer. They make the most of our features and give us great input into what we should build next. Thank you for all of that and for leaving Greetly such a great review here on Capterra.

October 2016

Mario from Ad Concepts Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Improve the delivery speed

Greetly is making it easier for us to keep the records for our clients and the employees on a daily basis aiding in the proper registration. We are running a start up Ad Agency and the clientele is overwhelmingly increasing which requires the good system management tools like Greetly

Response from Greetly of Greetly

Replied October 2016

Thank you for your review of the Greetly digital visitor management solution. We appreciate your patronage.

July 2016

Jason from Jason Guber, PsyD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

Very Useful Product

I'm a Clinical Psychologist who stumbled onto Greetly about a year ago and think it's fantastic. It enables me to focus on my clients while those in my waiting room are comforted to know that I will be with them shortly. The best part is that the cost for these services are next to nil compared to what hiring a receptionist would cost me.

Pros

The software is easy to use and the benefits far outweigh the cost.

Cons

I have nothing bad to say about Greetly.

Response from Greetly of Greetly

Replied July 2016

Thank you for the gracious review. We appreciate the opportunity to support your clinic and the important work you do with your clients.

February 2018

Matthew from Crossover for Work

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Overall it is a great app

Great product, keep working like this.

Pros

This app has alleviated a lot of stress that we had in our reception, effortless you can have a smart assistance. I am happy with this product over all, the functionality is awesome.

Response from Greetly of Greetly

Replied February 2018

Greetings Matthew, Thank you for your review of Greetly's visitor registration app. We are glad we are meeting your expectations yet strive to do even better as we continue to add features to make the process easier and faster. Thanks again Matthew.

June 2018

Akshay from ChainBlock Media

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Greetly is really useful to make the communication easier and has great customer support.

Pros

I really like the functionality of this app as everything is customizable. My clients are happy because they can manage better their time.

Cons

I am happy with this product over all. We use this software on regular basis and its very helpful to manage everything and save our time.

Response from Greetly of Greetly

Replied June 2018

Akshay, thanks for taking the time to review Greetly. We strive for modern office reception and are excited we are meeting your firm's needs. Thank you again.

December 2018

Ethan from AT&T

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

An automated assistant with availability at all times.

Professional tool to improve the performance in our offices through efficient time management.

Pros

It offers users personalized information and options quickly and easily, which gives us a professional and innovative look. The integration with email and iPad is quite useful to maintain direct contact with customer requests.

Cons

It is programmed and personalized in a matter of minutes. It has not presented errors or problems to date.

Response from Greetly of Greetly

Replied December 2018

Ethan, we are so glad we have the opportunity to serve your global organization. Thank you for leaving a review with so many kind comments.

August 2016

Hugh from HighFi

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Bye bye dumb doorbell

We have a small office of 10 people. We also sublease to a 3 person firm. In the past visitors would ring a doorbell. Cheap, but it distracted everyone, and everyone ignored the visitor. Greetly is a much smarter solution. After installing this simple and elegant app we retired the doorbell for good.

Response from Greetly of Greetly

Replied August 2016

Thank you Hugh for your kind, and humorous, review. We still proudly display your old doorbell in our office. We are honored to provide great visitor reception to your company and your guests.

February 2018

Jennifer Jackson from Clinic by the Bay

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Greetly made our lives easier

Pros

very simple tool to use yet technically powerfully even easier for visitors to use. My employees and guests all rave about it

Cons

I don't have any bad founds or suggestions for this app, I'd like to be able to suggest feauture request in the future.

Response from Greetly of Greetly

Replied February 2018

Thank you Jennifer for using Greetly and for taking the time to share this glowing review.

October 2016

Cameo from StrongSpace

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Managing the massive signings of our clients

Our company manages the co-working space here in London and Greetly is helping to notify us with the proper clients' signing in and the ones who are currently using the premises. This is helping in managing the high volumes of clients using the space at a time.

Response from Greetly of Greetly

Replied October 2016

We appreciate the supportive words from StrongSpace. We are glad you agree that Greetly is perfect for coworking spaces and executive suites. Thank you again.

June 2016

Pratik from Housing.com

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

Awesome APP :)

Greetly is really user friendly application. Easy to operate and troubleshoot. Support is also awesome. Overall complete satisfied with this app. Awesome!! \( .)/

Response from Greetly of Greetly

Replied June 2016

Pratik, Thank you for the kind words. It has been a pleasure supporting you, the entire Housing.com team and the thousands of visitors you see each month. We look forward to working with Housing.com as you continue to grow and expand your global footprint.

December 2016

Cooper from Imperial Restaurants

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Making Record keeping easier

This App is helping us to keep the big number of Employees under control with the signing in and managing their information. We deal in food industry specifically Running the Restaurants' business

Response from Greetly of Greetly

Replied February 2018

Thank you Cooper for taking the time to review Greetly. Thanks also for the positive feedback. We will continue to do everything possible to create a great visitor registration experience for you and your guests.

December 2016

Judy from Keystone Korner

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

The best visitor management system

We tried several digital visitor management systems before finally coming across Greetly here on Capterra. As soon as we launched the trial we realized this was the right product for us. Greetly allowed us to customize the app so it looked like we had designed it for ourselves.

Pros

Lots of customization options. Fast. Maintains our visitor list online.

Cons

Ummmm, can't think of any.

Response from Greetly of Greetly

Replied December 2016

Thank you Judy for selecting Greetly for digital visitor management and for the positive review.

July 2016

Brad from Transwestern

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

Greetly Review-Transwestern Denver

Greetly has been a great for Transwestern. We have seen a major increase in productivity with Greetly handling visitor reception and visitors find it to be a professional experience.

Response from Greetly of Greetly

Replied July 2016

Brad, Having one of the nation's largest commercial real estate brokers use Greetly is a major complement. Your positive review is the icing on the cake. We appreciate the chance to support Transwestern and your visitors.

October 2016

McCoy from Extremes suites, Montreal

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Relatively cheaper but extremely helpful

Greetly is Incorporated into the daily management system of our suites and this has improved the professionalism in services delivery while getting all this a very low cost compared to the past obligations we had to the staff members.

Pros

The services are professional and prompt

Response from Greetly of Greetly

Replied October 2016

Dannie, we appreciate your review of Greetly visitor management solution. Thanks to our partnership with WUN / Happy Desk, Greetly is part of a 360 degree solution helping shared workspaces like yours efficiently operate their businesses. We hope to see you soon at an upcoming GWA or GCUC event.

March 2018

Carmen Elena from Escobar y Asociados

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

This is most valuable piece of software I have found

I have implemented this with my receptionist and we have solved a huge issue we were having with data access and time

Pros

Starting a new business is not always as easy as you may think, I have been struggling with my receptionist for years, I have changed employees several times because everyone works differently, Once of the recommended Greetly as she worked with the in the previous company she was working, I think is the best decision I have made in the past year zero problems with the reception now.

Cons

When I started using it I seems a little bit complicated for a woman who is not used to work with technology and apps, but once you overcome this time everything starts to work fine.

Response from Greetly of Greetly

Replied March 2018

Thank you for reviewing Greetly, Carmen. We appreciate your vote of confidence and are excited to continue to serve you and your visitors.

November 2016

Lucy from Ambiance Rentals - Vancouver

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Important for the daily operations

This user friendly App has brought a whole new feeling and customer realted service in our real estate firm, managing high volumes of visitors on a daily basis.

Response from Greetly of Greetly

Replied November 2016

Lucy, as you know, Greetly is the amazingly customizable iPad reception app. We are so excited you were willing to share such a positive review with the community digital visitor management community. Thank you.

November 2016

Andy from Swizzy Foods and Bakery

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

The Flexibility nad speedy services

The ipad seervice is helping me to get better with the customer handling in a very short time possible and this means Ihave the visitor's information recorded all the time, as I concentrate on the production.

Pros

Easy to use

Response from Greetly of Greetly

Replied November 2016

Thank you for writing such a great review of Greetly. We are ecstatic that you appreciate our iPad reception app for digital visitor management.

November 2016

Ricky from Quick bites, London

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Customers Service manager

The Reception App is a new experience with consistent information update and it makes the customer relations and handling more professional and speedy

Response from Greetly of Greetly

Replied November 2016

Ricky, thank you for using Greetly's digital visitor management app. We strive to provide an amazingly customizable iPad receptionist product and are thankful we have achieved your expectations.