About Greetly

Greetly is a cloud-based visitor management solution that helps users automate the data collection process for offices. It allows visitors to input the reason for their visit using a moble or desktop device, as well as photos, digital signatures for non-disclosure agreements (NDAs), waivers and other documents.

Greetly notifies the host employee via phone call, text message, email or Slack when a guest arrives at the facility. A cloud-based visitor log contains check-in and check-out information for visitors. The solution offers a mobile application for iOS and Android devices, and hardware such as tablets, badge printers and more can be integrated.

Greetly is available on a monthly subscription basis. Support is included via email, over the phone and...


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Supported Operating System(s):

Web browser (OS agnostic)

60 Reviews of Greetly

Average User Ratings

Overall

4.95 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(58)

58

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 60 results

December 2018

Samantha from Marin County Probation Department

Company Size: 51-200 employees

Industry: Law Enforcement

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

Quick and easy way to increase efficiency at a busy reception station

We were seeking a way to triage our increasing foot traffic and reduce check in waiting times for people with scheduled appointments waiting behind people getting assistance completing complex forms. Receptionists had been doing their best to pause in the middle of explanations and to check in waiting people and contact the person they were meeting with then going back to the person they were working with. This created tension and frustration for people being helped, and the lack of focus resulted in errors in paperwork, hosts not being contacted and several other vexing issues. As a busy government office we are always looking for ways to increase our efficiency and customer service - but adding additional staff was a non-starter and our first look into kiosk and check in systems was daunting, expensive and too much for us to handle. We knew it had to be easier and started looking into apps. After two failed pilots we finally found Greetly - a less expensive and more functional version of our previous app ventures. After some tooling around by a not totally tech savvy person and a small investment in several refurbished ipads and security enclosures we have kiosks up and running in both of our lobbies. After just a week of use our clients and staff have all raved about the new functionality . On a daily basis two thirds of the former foot traffic is being handled by the Kiosk, allowing our staff to focus on and provide the best service possible to our clients.

Pros

- Quick to set up and install - Easy End User interface - Flexible and easy to make changes - Staff access to maintain contact information and status - Low cost entry for large payoff

Cons

Overall very functional and good level of flexibility to make it fit our unique needs but the following improvements to central administration and roles would be really helpful: - Would like ability to create buttons and waiver forms that I can push to multiple lobby locations, currently you must set up each location from scratch - Ability to view visitor logs for account and filter by location as desired, currently must go to a different page to see each locations log - Role for staff that allows them to view and manage user log without access to other set-up options - Ability for staff to put an auto text response to notifications that would be sent to the phone number entered by the client

Response from Greetly

Replied December 2018

Thank you Samantha. We know how important your work is serving the people of Marin County in Northern California and we are glad we facilitate you and your team's ability to get more done. Thank you for the positive review and we have taken your feedback to heart (and the product team).

September 2019

Ben from Beco Construction

Company Size: 51-200 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Very valuable product that takes the place of a full time receptionist at our office

Great experience. Very easy to set up and start using immediately. Very intuitive. We use it at the front of our office for visitors to check in and alert the employee they are looking for. It calls the employees desk and sends them a text to alert them of the visitor so they can come greet them and open the door.

Pros

It does exactly what we need it to do. Alerts the proper person when a visitor or delivery arrives. Costs considerably less than a full time receptionist.

Cons

I wish that the number that it calls / texts from to alert employees of a visitor would show up as Greetly or Virtual Receptionist on caller ID. It calls from a Colorado number that can easily be mistaken for spam and not answered. That has been the only complaint from employees at my office.

Response from Greetly

Replied September 2019

Thank you Ben for carving out the time to review Greetly. And for your kind words. Good news! The ability to customize the phone number that Greetly voice and sms/text notifications come from will be available very soon. We are thankful for the opportunity to continue to serve you and Beco Construction.

February 2018

Matthew from Crossover for Work

Company Size: 1,001-5,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Overall it is a great app

Great product, keep working like this.

Pros

This app has alleviated a lot of stress that we had in our reception, effortless you can have a smart assistance. I am happy with this product over all, the functionality is awesome.

Response from Greetly

Replied February 2018

Greetings Matthew, Thank you for your review of Greetly's visitor registration app. We are glad we are meeting your expectations yet strive to do even better as we continue to add features to make the process easier and faster. Thanks again Matthew.

October 2019

Kaz from British Plastics Federation

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Good System!

Easy to use. Sends an email instantly to the owner of the parcel which means that if receptionist is busy or distracted, you can send an email to the person quickly without having to sit at the desk and email them. The owner of the parcel can also see the barcode and other info on the package from the photo which is sent within the notification email that they receive through the Greetly system.

Pros

The fact that you can track what packages have been collected and by who. This way no packages go astray from the point of reception to the post room where they are collected.

Cons

Took a little time to get to grips on how to set it up, but the people at Greetly kindly scheduled an online meeting to answer any questions we had.

Response from Greetly

Replied November 2019

Greeings Kaz! I know you are busy so we appreciate you carving out the time to leave us a review. We are thrilled to be living up to your expectations for exceptional visitor management software. Thank you again Kaz.

October 2019

Hugo from Airpets Ltd

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Great product for a small business

Not disappointed at all by the product and it has helped us to move away from two part time receptionists which was no longer viable for our small business. It was psychologically difficult for the rest of the team to lose receptionists but the greetly product helped provide the system based safety net we needed to make this move.

Pros

Easy to set up and plenty of support along the way. It is also very cost effective as some other systems we shortlisted were overly complicated for our needs.

Cons

Perhaps could do with increased functionality as long as it doesn't compromise simplicity and a more modern interface, such as the look and feel of Xero for example.

Response from Greetly

Replied November 2019

Hugo, thank you for selecting Greetly and for leaving us this stellar review. We are proud to help Airpets operate more efficiently through easy-to-use and fast visitor registration software. Thanks again.