About Greetly


Greetly is a cloud-based visitor management solution that helps users automate the data collection process for offices. It allows visitors to input the reason for their visit using a moble or desktop device, as well as photos, digital signatures for non-disclosure agreements (NDAs), waivers and other documents.

Greetly notifies the host employee via phone call, text message, email or Slack when a guest arrives at the facility. A cloud-based visitor log contains check-in and check-out information for visitors. The solution offers a mobile application for iOS and Android devices, and hardware such as tablets, badge printers and more can be integrated.

Greetly is available on a monthly subscription basis. Support is included via email, over the phone and through online chat.



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Supported Operating System(s):

Web browser (OS agnostic)

57 Reviews of Greetly

Average User Ratings

Overall

4.96 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(55)

4 stars

(2)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 57 reviews

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December 2018

Samantha from Marin County Probation Department

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

Quick and easy way to increase efficiency at a busy reception station

We were seeking a way to triage our increasing foot traffic and reduce check in waiting times for people with scheduled appointments waiting behind people getting assistance completing complex forms. Receptionists had been doing their best to pause in the middle of explanations and to check in waiting people and contact the person they were meeting with then going back to the person they were working with. This created tension and frustration for people being helped, and the lack of focus resulted in errors in paperwork, hosts not being contacted and several other vexing issues. As a busy government office we are always looking for ways to increase our efficiency and customer service - but adding additional staff was a non-starter and our first look into kiosk and check in systems was daunting, expensive and too much for us to handle. We knew it had to be easier and started looking into apps. After two failed pilots we finally found Greetly - a less expensive and more functional version of our previous app ventures. After some tooling around by a not totally tech savvy person and a small investment in several refurbished ipads and security enclosures we have kiosks up and running in both of our lobbies. After just a week of use our clients and staff have all raved about the new functionality . On a daily basis two thirds of the former foot traffic is being handled by the Kiosk, allowing our staff to focus on and provide the best service possible to our clients.

Pros

- Quick to set up and install
- Easy End User interface
- Flexible and easy to make changes
- Staff access to maintain contact information and status
- Low cost entry for large payoff

Cons

Overall very functional and good level of flexibility to make it fit our unique needs but the following improvements to central administration and roles would be really helpful:
- Would like ability to create buttons and waiver forms that I can push to multiple lobby locations, currently you must set up each location from scratch
- Ability to view visitor logs for account and filter by location as desired, currently must go to a different page to see each locations log
- Role for staff that allows them to view and manage user log without access to other set-up options
- Ability for staff to put an auto text response to notifications that would be sent to the phone number entered by the client

Response from Greetly

Replied December 2018

Thank you Samantha. We know how important your work is serving the people of Marin County in Northern California and we are glad we facilitate you and your team's ability to get more done. Thank you for the positive review and we have taken your feedback to heart (and the product team).

December 2016

John from LoHi Suites

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2016

Greetly made our lives easier

We have subscribed to Greetly for our four offices suites facilities since early 2016. It has been a great addition. Greetly provides a central service for the businesses in our buildings. Overall it has been an excellent experience. Thanks.

Pros

Overall, it is pretty dummy-proof...and that is saying a lot about our other offices where I am not based ;)

Cons

It is a little annoying that they are solely on iPad...Android soon?

Response from Greetly

Replied December 2016

John, thank you for the great advice to buyers! We agree, once work spaces try Greetly, they will immediately see the benefits - great aesthetics, productivity gains and low cost. We are excited to support your reception areas and look forward to continuing this productive relationship.

February 2019

Joel from Roland Foods

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Great tool for startups

Pros

I like the price and the easy-to-use interface.

Cons

I'm ready for some features that integrate Slack more fluidly.

Response from Greetly

Replied February 2019

Roland Foods has been a great Greetly customer. They make the most of our features and give us great input into what we should build next. Thank you for all of that and for leaving Greetly such a great review here on Capterra.

October 2016

Mario from Ad Concepts Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Improve the delivery speed

Greetly is making it easier for us to keep the records for our clients and the employees on a daily basis aiding in the proper registration. We are running a start up Ad Agency and the clientele is overwhelmingly increasing which requires the good system management tools like Greetly

Response from Greetly

Replied October 2016

Thank you for your review of the Greetly digital visitor management solution. We appreciate your patronage.

February 2018

Matthew from Crossover for Work

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Overall it is a great app

Great product, keep working like this.

Pros

This app has alleviated a lot of stress that we had in our reception, effortless you can have a smart assistance. I am happy with this product over all, the functionality is awesome.

Response from Greetly

Replied February 2018

Greetings Matthew, Thank you for your review of Greetly's visitor registration app. We are glad we are meeting your expectations yet strive to do even better as we continue to add features to make the process easier and faster. Thanks again Matthew.

July 2016

Jason from Jason Guber, PsyD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Very Useful Product

I'm a Clinical Psychologist who stumbled onto Greetly about a year ago and think it's fantastic. It enables me to focus on my clients while those in my waiting room are comforted to know that I will be with them shortly. The best part is that the cost for these services are next to nil compared to what hiring a receptionist would cost me.

Pros

The software is easy to use and the benefits far outweigh the cost.

Cons

I have nothing bad to say about Greetly.

Response from Greetly

Replied July 2016

Thank you for the gracious review. We appreciate the opportunity to support your clinic and the important work you do with your clients.

June 2018

Akshay from ChainBlock Media

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Greetly is really useful to make the communication easier and has great customer support.

Pros

I really like the functionality of this app as everything is customizable. My clients are happy because they can manage better their time.

Cons

I am happy with this product over all. We use this software on regular basis and its very helpful to manage everything and save our time.

Response from Greetly

Replied June 2018

Akshay, thanks for taking the time to review Greetly. We strive for modern office reception and are excited we are meeting your firm's needs. Thank you again.

December 2018

Ethan from AT&T

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

An automated assistant with availability at all times.

Professional tool to improve the performance in our offices through efficient time management.

Pros

It offers users personalized information and options quickly and easily, which gives us a professional and innovative look. The integration with email and iPad is quite useful to maintain direct contact with customer requests.

Cons

It is programmed and personalized in a matter of minutes. It has not presented errors or problems to date.

Response from Greetly

Replied December 2018

Ethan, we are so glad we have the opportunity to serve your global organization. Thank you for leaving a review with so many kind comments.

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

HUGE Timesaver; We should have used this years ago!

We're saving money by streamlining visitors to our brick-and-mortar without needing to pay a person to do what this app so easily does on its own. Greetly is worth EVERY penny.

Pros

Our favorite things about Greetly is that, quite simply, it saves us money. Furthermore, it produces less-friction for our clients/visitors and gives them a professional, easy reception. We absolutely love Greetly!

Cons

We always have some people who don't know how to use it (or, perhaps more likely, don't want to use it).
There are some people who come in that seem to absolutely NEED human-contact. In that regard, Greetly doesn't completely replace the role that a traditional receptionist fills.

Response from Greetly

Replied April 2019

Our mission is to save workers time so they can get more done and live more fulfilling lives. It is really rewarding to see we are achieving that goal for our clients. Thank you for carving out some time to share the value Greetly visitor management system has created for you and your organization.

August 2016

Hugh from HighFi

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Bye bye dumb doorbell

We have a small office of 10 people. We also sublease to a 3 person firm. In the past visitors would ring a doorbell. Cheap, but it distracted everyone, and everyone ignored the visitor. Greetly is a much smarter solution. After installing this simple and elegant app we retired the doorbell for good.

Response from Greetly

Replied August 2016

Thank you Hugh for your kind, and humorous, review. We still proudly display your old doorbell in our office. We are honored to provide great visitor reception to your company and your guests.

February 2018

Jennifer Jackson from Clinic by the Bay

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Greetly made our lives easier

Pros

very simple tool to use yet technically powerfully even easier for visitors to use. My employees and guests all rave about it

Cons

I don't have any bad founds or suggestions for this app, I'd like to be able to suggest feauture request in the future.

Response from Greetly

Replied February 2018

Thank you Jennifer for using Greetly and for taking the time to share this glowing review.

October 2016

Cameo from StrongSpace

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Managing the massive signings of our clients

Our company manages the co-working space here in London and Greetly is helping to notify us with the proper clients' signing in and the ones who are currently using the premises. This is helping in managing the high volumes of clients using the space at a time.

Response from Greetly

Replied October 2016

We appreciate the supportive words from StrongSpace. We are glad you agree that Greetly is perfect for coworking spaces and executive suites. Thank you again.

June 2016

Pratik from Housing.com

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use