iVisitor Software


iVisitor is a cloud-based visitor management solution that serves businesses of all sizes across various industries. The software is particularly useful for large enterprises with several locations, multi-tenant buildings, healthcare, law and education. Core features include visitor management, risk assessment, access control integration, compliance adherence and reports.

iVisitor allows users to monitor visitor activity across multiple facilities in real time. The software also manages vendor and package delivery visits. Employees can pre-register guests to expedite the check-in processes, and name badges can be printed automatically during sign-in.

iVisitor offers integration with access control and security systems. It maintains audit trails for each facility across a multi-location company to support compliance standards. iSiteAccess is another module of the software that manages site access for travelling employees.

The software is available with subscription pricing and offers customer support over the phone and online.



34 Reviews of iVisitor

Overall rating

4.56 / 5 stars

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Showing 1 - 20 of 34 reviews

January 2019

Justin from OECO, LLC.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Veristream Success Story

See Pros Section

Pros

When looking for a solution to replace our manual visitor process we did a lot of research on the right software application. We are an aerospace company with restrictions on access and many policies/procedures that detail the requirements for visitors into the building. Veristream provided a solution that was flexible in application allowing us to address our specific needs and regulated environment. The cost was competitive and it was nice that we could tie the software into our existing screening software to provide a seamless process. The Veristream team was very helpful in designing and aiding in the implementation process. If you are considering a software solution to manage visitor access Veristream software should be on your radar.

Cons

The only real issue we identified with the Veristream software is the printing limitations. We were looking for an option to print multiple color badges to help better identify a restricted visitor from a visitor that was unrestricted. We had a similar problem in addressing our desire to label certain visitors as "escort required". That said, none of the software applications we reviewed prior to selecting Veristream provided these features. The issue is easily addressed by process/procedure and shouldn't have a heavy impact on the decision to use Veristream software.

Response from Veristream of Veristream

Replied January 2019

Hi Justin- We are so pleased to hear our visitor management solution has positively impacted the success of your business! Your satisfaction is very important to us, and our development team will be taking a look into your concerns. We will reach out to you directly when a resolution is identified. Thank you for your support and loyalty. We are grateful to have OECO as a member of the Veristream family!

November 2017

Judia from Creative Associates International

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2017

Excellent for notifying reception that someone is coming to the office

Mainly, the ability to notify my front office of intended visitors, what location the visitor needs to be directed to and to notify the host that their guest(s) have arrived without hunting them down.

Pros

I like that you can send an email to the visitor to confirm their visit, as well as reply back to the reception station if you as the host are running late or need to get a message to the visitor

Cons

It would be great if the delivery option was available to all users and not solely in the Admin function. This way the recipient can notify the receptionist that they are expecting a package and how many, just as they do for visitors.

December 2018

Bruce from Arconic

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Reps very helpful

Reps called to check and see how we are doing at Arconic she is very helpful and knowledgeable very nice lady

Pros

Very simple to use for me and the other officers to ise

Cons

We have been using IVisitor since I have been here great tool

Response from Veristream of Veristream

Replied December 2018

Thanks for the positive review of our iVisitor platform and the kind words about our reps! Customer service is important to us - we truly care about your success! ~Veristream

November 2017

Bobbie from Inpro Corporation

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Very easy to use

Professional image, and addressed a safety issue of knowing who is currently in our building.

Pros

The professional image of having pre-printed visitor tags is very important to us, and it makes our visitors feel very welcome when they arrive.

Cons

I had a tough time finding a nice looking way for people to wear the tags, but when I did, I was very pleased with the result. I think Veristream should offer more solutions rather than leaving it up to the customer to figure out.

November 2017

Steven from Cummins

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2017

easy to use system for visitors might need some more usability features

reduction in time of receptionist by not having to phone the people.

Pros

ease of use for visitors especially the barcode and smartphone us very handy. Also good is that everything is web based

Cons

might become better with some usability features for the registering people and some more dynamics of the website. It is quiet static now and some features like registering reoccuring visitors are not always getting emails with barcodes...

November 2017

Lucy from Hines

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2017

A software program that works anywhere you need it to register guests/visitors.

Pros

The software is user friendly for entry of visitors/guests and our security guards manage to get check in quickly.

Cons

The system has had issues during the last couple of weeks in the morning when we have had a large number of visitors/guests to check in.

December 2018

briana from Blueprint Studios

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Blue Print Studios

It creates safety for our business and protects are expensive products

Pros

Simple and easy to use when going into the building

Cons

Nothing is wrong, the system is great and works great for our specific business

Response from Veristream of Veristream

Replied December 2018

Thanks for the awesome review, Briana! We're happy to hear we're hitting the mark for you and helping to keep your business safe. Cheers!

March 2015

Walker from Jones Lang LaSalle

Review Source: Capterra


March 2015

iVisitor Review

I manage security for a commercial hi-rise building. We encounter basically 300 -400 visitors a day. After facing challenges for seven years using a visitor system that was tedious and needed constant service, I have found the iVisitor Web System to be quite the opposite. The iVisitor System is user-friendly, in that, it is very easy to use, allows tenants to manage their data, and has substantial instructions that clearly explain how to work around the system. I find that the majority of my tenants need only a brief tutorial of the system and their off and running. In addition, the system requires little maintenance on the administrative side. It quickly imports data and it sends email alerts immediately when guest(s) arrive. Importing large visitation Groups into the system is very easy also. Lastly, my support team has the responsibility of checking guest(s) in once they have been registered. The support team has told me that attaining the iVisitor System is one of the best ideas the building has ever undertaking. iVisitor "Two Thumbs Way Up"

September 2015

Kenneth from Cancer Treatment Centers of America

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

September 2015

It is a very easy and very smooth software.

We use this software for signing visitors and vendors. It is a very smooth process and quick and easy for people to understand. I very much like how we can save people in the system for simple sign in. We have a lot of vendors who come in multiple times a month or even a week and its simple to just know who they are and sign them in. Instead of them always having them sign in and get a picture taken. A con that I have, when I go to save someone as a Pre-Approved visitor, I can't take the picture I already took when the signed in. I have to save their information and than the next time they come in take a picture. I hope for a way to just take the picture I just took and add it to the profile. The Customer Service agent I work closely with Laurel Cates is fantastic. Anytime I have a question or need help she responses very quickly and is very informative. She is a pleasure to work with and has given me a lot of knowledge on how to work the software better.

August 2016

Larry from Accenture LLC

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Virtual Visitor Badging Kiosk

Sales and technical support from initial contact to local implementation has been excellent. Response time and engagement also excellent whether reaching out to Sales Support team or Help Desk. Courteous and professional.

Pros

Incredibly easy to operate with a lot of flexibility and customization capability. We've taken a "meat and potatoes" initial approach but intend to leverage full capabilities as we roll out to other North American Centers.

Cons

We would like to have the capability to print badges in a couple of colors.

March 2015

Michael from JLL

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2015

Aon Center i-Visitor review

In working with Veristream since 2002 I have been very impressed with the support they have provided for us. Their equipment is sound and the software rarely gives us any problems but when it does their technical support provides us with a solution usually on the same day and sometimes within the first hour of addressing our issue. When it comes to the printers we use, general cleaning is needed twice a month to keep the thermal print heads clean and working properly. The one true advantage that Veristream has over any other provider in this field is working closely with Curtis Hrncirik and Liz Colena. If we request a change to the system in order to make our operation work to our specific needs they come through for us every time. That's what makes Veristream's product and specifically your personnel the best in their field. Thank you, Michael Koziol Aon Center 200 Randolph Drive Chicago, IL

March 2015

Patrick from Hines

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

March 2015

iVisitor at our building

We have iVisitor integrated with C-Cure at our building and it works nicely. Each visitor badge printed sends an update to our security system activating the badge for just that day and for just the turnstiles the guest will be using. Since the system is on the web, all of our tenants have access to enter their own visitors. We also do a nightly upload to iVisitor that syncs it with C-Cure, thereby eliminating the need to add and delete users manually. As you can imagine, that's a nice feature to have at the building of 1.2 million square feet. Our biggest issue has been web printing to Datamax thermal label printers. The configuration is a bear. The support folks at Veristream were helpful but this issue costs them a star. If they had a more turnkey printing solution they'd get an A+ because the product really is pretty good. I'd recommend it.

September 2015

Cathy from TRA

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

September 2015

Just implementing so not fully functional yet.

We evaluated numerous products when we started looking for a visitor control system and iVisitor was the only one that had the capabilities we needed. Additionally, we receive immediate and friendly support from Laurel and the rest of your support team any time we have a question. I am impressed with your service and support. I do have one suggestion however that we feel would enhance your product. You should give Admin users the ability to perform configuration of certain features, such as add/remove fields, alter field names, set up security classes and functionality.

January 2015

Lee from Cancer Treatment Center's of America

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

January 2015

Best deal in town.

After looking at five visitor management systems, I picked iVisitor as the clear choice. iVisitor has features only seen in for purchase systems that cost from $8,000 per station to $50,000 per system, and iVisitor does most of the system upkeep and administration for you! Laurel has been there every step of the way and is a fantastic resource! iVisitor works hard to make their interface as intuitive and user friendly as possible. One thing I would like to see is the kiosk feature evolve to allow the visitor to scan their own license and take their own picture.

March 2015

Jennifer from CBRE

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2015

iVisitor Review - 5 STARS

iVisitor is the most superior and technically advanced visitor management system I have had the honor to work with. Veristream's seamless software, impeccable customer service and quick turnaround on requests is why they are so successful in the marketplace. I give Veristream 5 stars and know the tenants in our building would as well. Their product, iVisitor, has streamlined guest and vendor check-ins for a safer and more productive transition from our lobby to their floor destination. If you want the best, look no further, Veristream has the solution.

March 2015

Thomas from Phoenix Contact

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2015

Phoenix Contact Review of iVisitor

The system is very simplistic, which makes it great for everyone to quickly pick up on. Curtis and Liz are excellent when it comes to customer service. They are always there and eager to help when there is a problem, even if the problem does not originate at Veristream. The system downtime is non-existent There is some customization that Phoenix Contact would like to have, but it is not available to be incorporated into the program. These have been discussed with Curtis. Overall, I would recommend this system to anyone.

March 2015

Keith from CBRE Asset Services

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2015

Great Product, Great Customer Service

I have been a customer of IVisitor for well over 13 years and have always been impressed with the reliability, ease of use and some of the best customer service I have run across. In addition, I have been very impressed with the continued improvement in regards to technology upgrades(Self service kiosk, mobile phone application, etc..) I have recommended this product numerous times to many of my counterparts because of the reliability, technology but mostly because of the stellar customer service.

December 2018

Amy from Brookdale

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Why didn't we do this sooner

Pros

Quick check-in
Background Checks
24/7 Support

Cons

This software needs an mobile app, but otherwise works well.

November 2017

Rachel from Tempur Sealy

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Log on and get it done, that's it. no fuss no muss

Pros

the simplicity. it doesn't have a lot of extra unnecessary stuff to wade through. you can easily get to what you are looking for and get it done.

March 2015

Nancy from Sears Holdings Corp.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

March 2015

Just what we were looking for

We have been very satisfied with I-Visitor capabilities as well as the service. The implementation was done with relative ease. Only downside really is that the self-check in has not really gotten the utilization we had hoped for. This may have something to do with the touchscreen monitor being overly sensitive. We have been very happy with the product though and it is very intuitive/easy to use.