About Traction Guest

Traction Guest is a cloud-based visitor management solution for businesses of all sizes and industries. It enables users to manage visitor information, administration processes and on-premise security at workplaces and events.

Core features include the digital guest book, instant host notifications, electronic document signing, automatic badge printing, visual identification, customizable watchlists and offline alerts. The platform is customizable, allowing users to create unique sign-in processes tailored to the visitor and business requirements.

Other features include adjustable user roles, in-app visitor search, visitor pre-registration, emergency roll-call view, QR code-enabled check in and check out. The solution offers many integrations with pla...


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Supported Operating System(s):

Web browser (OS agnostic)

109 Reviews of Traction Guest

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(100)

100

4 stars

(25)

25

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 109 results

July 2018

Bethany from BridgeHealth

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Excellent customer service and a company committed to evolving their product

I would highly recommend traction guest if you are looking for a guest management program. They have simplified the whole process to make it obtainable for anyone while looking professional and sharp. The staff are knowledge and incredible support. We have never used guest management programs before and we are thrilled with the innovation of Traction Guest.

Pros

The program is very easy to use for guest and administration. Their tutorials and help links usually can resolve any problem that you may have. If you are still are confused on how to work something in the program, their staff is always readily available via email or a phone call. Our point of contact, Jovito, is always making sure we are doing well and satisfied with TG. He has been extremely helpful and patient with any questions we have and always very friendly. Within the first few months that we have been using TG, staff and guest have praised how efficient and professional it looks. We have seen updates in the program which shows that TG is committed to evolving and becoming better.

Cons

We have been very satisfied from the very beginning implementation stage to now when it is running in full swing. We have had a few badge printing issues but that has nothing to do with TG itself but rather the printer company.

Response from Traction Guest

Replied September 2018

Hi Bethany. Thank you for your review. Glad to hear your guest management process is now running smoothly. We're working on more tutorials for the many new features we released. Reach out if you have any questions!

October 2019

Eduard from ControlTek

Company Size: 51-200 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2019

Good product and even better customer service

If you can't do something out of the box or you are having some issue, the Traction team is very responsive and always willing and able to come up with a solution that meets your business requirements.

Pros

Getting started is very easy, the product is very flexible, and the documentation and support is fantastic.

Cons

The Experience Editor becomes laggy and difficult to use with long, branching experiences. Printing custom badges for different classes of visitor is clunky and requires some cleverness. The host upload seems to have some bugs.

Reasons for Choosing Traction Guest

Most options I looked at were not as powerful and well-designed as ProxyClick or Traction Guest and had fewer features for differentiating between different kinds of visitors, branding, idle screen, etc. Traction Guest seemed slightly more customizable and seemed to have a better admin UI than ProxyClick. It also had more bells and whistles that we may choose to use in the future, like OCR-enabled ID scanning.

Response from Traction Guest

Replied November 2019

Hi Eduard - Thank you for leaving us a review. We appreciate your feedback! I'm glad to hear you enjoy how customisable our platform is and thank you for acknowledging our support. We're always happy to help our customers! I've shared your thoughts on the Experience Editor, with our Product team. This is an area of the app that we've had discussions about and are looking to improve on in the future. As for the Host uploads, if there are any issues that we can help you with there, please let us know and we'd be happy to set up a call to help with that! -Niall

January 2020

John from Chamberlain Group

Company Size: 501-1,000 employees

Industry: Building Materials

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

Review 2020-0108

I am very please with the support the service team provides. [SENSITIVE CONTENT HIDDEN] is a gem.

Pros

Ease of installation and customization. Graphical programming really helped.

Cons

1. Red Flag process is very weak and not useful. 2. Would like a more robust and simple invite program - although i haven't used the current version much yet.

Response from Traction Guest

Replied January 2020

Hey John, thank you so much for your feedback! We have always enjoyed working with you as well and we're glad to hear that you've been able to install and customize Guest to your liking. I have shared your feedback on the watchlist and invite functionality with our team. We already have big plans coming up, especially for the invite functionality, which will make it easier for you and users in the future. Feedback like yours really drives our product forward. Thank you! -Jovito

December 2019

Myron from Genesys Telecommunications Laboratories, Inc.

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

Front Desk Traction Guest

Our overall experience has been great in our deployment of traction Guest systems deployed throughout NA. My next goal is to deploy in APAC and LATAM early in 2020. We look to Traction Guest to provide a experience to our visitors, while providing a level of security for our employees, with Traction Guest notification messages, our employees know exactly here to see them, prior to seeing them in person. Also giving us data information, like a survey on the experience, photos and other data that we can use to even better the visitor experience as we move forward.

Pros

Personally I like how the software interacts with the user using it, from basic information from first and last name to business name, phone number, email, photos, etc. Our company has made it very simple for our visitors to come in, sign in and wait for their contacts to greet them. The customization of the software is also a great feature for companies to be able to utilize. We have been able to add our company logo, branded colors and some other specific features which benefit us and our visitors.

Cons

The adaptability with other peripherals is sometimes a challenge, which sometimes has to do with the software upgrades and things of that nature. Overall though, the software has been great for our company needs.

Reasons for Choosing Traction Guest

I think I chose Traction Guest first because of the offerings they proposed that would fit our business. Secondly, they actually called us back and really answered our questions regarding the software, availability, deployment and other milestones that we needed to consider before moving forward. Lastly, was their customer service was far beyond what we were experiencing in getting information from other potential vendors. That is what eventually sold me on moving forward with Traction Guest.

Response from Traction Guest

Replied December 2019

Hey Myron - It was great working with you and your team last month. We are excited and ready for you to add the new regions to the account. As always, let us know if there is anything we can do to help in the meantime. Cheers! Josh Szepesi Solutions Consultant

January 2019

Adam from Hunter Douglas

Company Size: 10,000+ employees

Industry: Consumer Goods

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

January 2019

Traction Guest

Pros

Robust, easy to set up on iPads and Printers. Fully-featured and growing.

Cons

Complex sign-in experiences can become cumbersome to design.

Response from Traction Guest

Replied January 2019

Thank you for your review, Adam. We would love to hear your ideas on how to enhance the Experience Editor. We think it is really important to give our customers the tools to fully customize the experience for complex requirements but we want to make the UI intuitive for you to use!