Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across their people. Each team member makes and receives calls on the Aircall app for PC, Mac or smartphones, without the need for desk phones, professional cell phones or PBXs.
Aircall offers a range of features like call recording, interactive voice response, shared call inbox, call queuing etc. Aircall can integrate with CRM systems (e.g. Zendesk) or collaboration tools (Slack) using an API and Webhooks.
Managers will be able to make data-driven decisions with the analytics and a real-time and historical reporting.
Aircall offers three packages to choose from. Each one can be billed either monthly or annually, and are based on the amount of numbers and users needed. Full support and training are offered, including a knowledge base for new and existing users.
David from Hunter Vision
Employees number: 11-50 employees
Aircall has been a great app! Its easy to use, and does exactly what you need it to do! ITs nothing too fancy, but delivers on clear/quality calls!
Not a lot of cons about this particular app. Its very simple, and easy to use. Which is great! But it doesn't offer any other features.
Allen from SpyGuy Security
Employees number: 2-10 employees
Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering.
They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.
I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning.
I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said.
Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back.
I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed.
This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year.
Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you!
I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.
Josh from Nexus eWater
Employees number: 2-10 employees
We were reviewing VoIP options and me really, really wanted to like this one. We ultimately went with something else but if you have a small-medium sized company this should meet all of your needs. It has an attractive interface and has very favorable pricing for what it is if you have a small team of 3-5 people.
I really liked the analytics tools. If you are looking for something to enhance your sales and marketing tools I would say that is the single most useful thing. It also offers integration with Slack and I imagine more features are on the way.
Amber from Bellhops
Employees number: 2-10 employees
This product is good for small teams, but it is lacking the reporting I would like. I do appreciate that you can hook it up directly to your cell phone, though!
John from Think Smarter Inc.
Specialty: Professional Services
I love that Aircall offers my company the ability to sound like a full sized professional services company. Phone calls are everything at my business, I match people skills with businesses and it's extremely important to keep constant communication between all parties.
Aircall lets me keep that constant communication whether i'm at the office, on my computer, or even need to switch phones. The parity of the service of a whole is an extreme value for the cost.
The mobile app interface definitely isn't my favorite, however as Apps come, it's likely they will be improving that in the near future. The functionality is all there, just the UI/UX and layout of everything isn't the most appealing. Hardly a reason not to try Aircall out though.
Be sure to make sure whatever VOIP/call service you use matches with your companies needs. There's lots to choose from, and all offer a variety of different features that may benefit you, or may end of leaving you paying for things you don't need. For me personally, AirCall fit everything I needed my phone system to do, at an affordable cost that wouldn't cut the budget somewhere else.
Multiple numbers, cross-device integrations, flexible forwarding, and email-voicemails are all great features that make a difference to me. Make sure whatever you pick has what you need!
Mike from PayCar
very easy to use, and the quality of the calls are perfect
sometimes a bit buggy : the date and time of the calls are not perfect
don't hesitate, it works like a charm, and the support is amazing too
Danyell from Smile Brilliant
Specialty: Contact Center
It is easy to use, and if you need help you can get it right away!
Sometimes it does not work properly. When there are updates the system glitches out, but after resetting it, usually it is fine.
The tutorials help, if you need them. The software is pretty user friendly. Their customer support is pretty helpful as well!
Bill from Honor's Builders, LLC
Specialty: Media and Entertainment
- Aircall gives me freedom to take calls away from my desk. Using the forward to mobile feature I need not worry that i'll miss something important
- Equally as advantageous, is the feature to track and monitor calls as well as set greetings. This ups the professionalism of the business to new heights. Customers can't believe that we're just a small office working out of Seattle.
- My favorite feature by far is the ability to easily dial out and receive calls via the desktop app. This has really improved our business being able to easily communicate with outside contractors and investors around the world. This is the 21st century, and it's about time we're finally able to communicate like it.
- As this does run on internet connection, calls can be a bit choppy if you don't have the best Wi-Fi. (Which has resulted in the app crashing a couple of times)
- Compared to some other phone services this is a bit pricier because it charges per user.
A very important factor of this SaaS is that it gives the freedom of multiple numbers and country codes. If you're looking to expand your business or already offer your services in different areas, then this is a great solution to looking more professional and expanding your audience reach. Make sure to evaluate what your team needs before selecting a plan, each of their plans offers new things that may be detrimental to success, or potentially a wasted feature that does not call for the excessive spend.
Also, definitely try out the Free trial, see for yourself if this is something that fits within your businesses needs!
Thais from Uber
This product is very easy to use and allow us to manage our international communication systems. We were able to integrate phone systems in a very lean manner, using our existing devices (laptops, iPhones) and we were able to connect with clients and business partners from all over the world, using local phone numbers.
So far I am very happy with this software, I haven't had the need yet, but maybe having Android app might be beneficial to some users.
I would recommend explaining why and who they use, and how it helped them perform better.
Lloyd from The Aark clinic
Customisable messages, simple UI of the app is un clustered. Provides a simple platform without unnecessary extras
It ticks all the boxes my business needs. The app crashed a couple of times but nothing is perfect. Overall its great
Always consult the vendor if you require any further specifications as they are very eager to provide the best service.
Amanda from New Hanover County Schools
Employees number: 1,001-5,000 employees
The built in note taking option that can be made into an Intercom conversation is super helpful. Also, the internet browser add-on makes clicking on phone numbers to call a breeze!
There isn't anything I can think of at this time.
Plenty of features but the most important is not working: calling
Possibility to use foreign numbers
The quality of the talks are disastrous. Our salespeople call 6 hours a day and not half an hour goes by without problems. Disconnected conversations, incomprehensible conversations, echoes as if we were on the moon ... Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...). First it was our internet provider Telenet. After we switched to the other internet provider Proximus especially for this reason, the problem remained the same. The Internet speed test they always ask for also proves that it is ok and even has capacity left. At their request we work with Ethernet cable, with their recommended Jabra headphones, with their recommended switches..... 1 conclusion : Aircall = NoCalling
John from GSK
Employees number: 10,000+ employees
Aircall integrates seamlessly with Pipedive to make our groups task easier. The phone numbers extracted through pipedrive email marketing campaigns are fed to Aircall and our phone markering people will take the charge at this point. Aircall has a great advantage that it works very well on the phone app which we never need a phone number to make the call. It cheaper as well compared to the services it offers.
Aircall is the app in which I daily use that gives most minutes of downtime everyday. The mobile app sometimes fails to send out sound notifications even when the sound setting are set correctly.
The program is not bad it does however have multiple kinks that need to be resolved.
Easy to connect to client and very clear sound.
When you need to place someone on hold for an extended period of time it makes it so you cannot return to the call and have to call the client all over again.
Praveen from Accenture
Employees number: 10,000+ employees
Whenever we are done with creating a product/service we usually give everything to marketing and sales team but I believe there should be one more thing needed, the customer service to answer product related calls. We have been not granted with great infrastructure to set up a group of customer service associates at our office but with the help of aircall, we set up remote agents from almost every continents. I could easily monitor activities and real time performance from my office and they even allow a great iPhone app to do everything at great convenience.
They do not offer anything for companies below 3 employees. They won't allow registration using webmail email addresses like Gmail and Yahoo and they only accept email addresses at a company domain. This causes freelancers and consultants to not using this app.
It's been okay, I'm waiting for Aircall to really wow me with support.
It's easy to use and train staff on, reporting is okay. It's a LOT prettier than Grasshopper. It also integrates with Intercom, which is nice.
The support could be a bit faster, I have a rep who has been getting calls even though she has herself toggled to the 'unavailable' state, and I submitted a support ticket on her behalf - haven't heard back in three days.
- Most of VoIP solutions require some level of knowledge and expert understanding , but aircall it is easy to make the set up
- We use hubspot as CRM and we integrated aircall easily without a problem
- For the quality and simplicity I get I think the price is very competitive
- You need good rally internet connection otherwise the communication quality is poor, at least 10 Mpbs upload
- Customer support could be better
Jahiezer from Apok, C.A.
Make easy to keep communicate with clients by working in different equipments
Easy and very intuitive software, i love how works the iOS app and how works the desk app in my office. Have a number in multiples countries is very helpfoul on my company bussines becouse we work with peple all over the world. And plus all that, the customer service it's so fast and always help me to solve one or two issues
The installation process can be a little slow, after that all good. One of my coworkers have the app on his android cell phone and the system get bug multiple times. And this app do not works with all the earphones, so i needed to buy some ones of the Aircall recommends
Easy to use app to manage incoming calls, easy to transfer and answer calls at a decent pace rather than making the customer hold and potentially get disconnected
Pricing is a little expensive, not sure if the cost per month improves our service enough to make the money for the company.
Aircall has a great UX, like that they also have a desktop app and webapp, good integrations as well.
Honestly, Aircall is quite expensive for what it is. You can easily use Grasshopper or Telzio, or any other phone provider for a much cheaper price.
Aircall is an easy way to make calls from anywhere with an internet connection. Love how I can easily have a network of calls that get routed between our different reps.
It is quite pricey, and I found some of the software to be a little buggy lately, but overall it's very user friendly.
We have particularly enjoyed the fact that we can set-up new users in no time. Assigning them to numbers and voila! This gives you the ability to set up a de-centralized call center in minutes. Great addition to our company
The only two things to improve on is the depth of features compared to competitors. Consider your needs and do your homework before committing
Chris from Chris Wells Photography
Easy to use, smart way of doing business.
Cost is right - and easy to interpret. Extremely easy to use. Nothing new had to be learned (for the most part) outside of the software. Fun and intuitive.
Not really any so far. I like being able to utilize what I need when I need it. Plus, it is a great way to communicate with clients.
It has allowed us to have a remote team and grow our business and double the amount of support staff in a very short space of time.
- ease of use
- reporting features and ability to export data so we can create custom reports
- ability and ease of scaling the size of our account
- the support does not always solve the issue/s we have
Carolina from Pipefy
Employees number: 51-200 employees
Aircall is really easy to use. It gives me feedbacks regarding my connection and allows me to reach out to customers in different countries easily.
Every time that I disconnect my headphones or earplugs, it asks me to restart the application. When it happens when I had previously typed the phone number, it is inconvenient.
Swetha from Student
This software has the ability to merge with many CRMs. It is widely recognized and used by many companies such as uber, vice etc. It allows obtaining phone numbers in over 40 companies and one can even manage these numbers to remove the irrelevant users. Analytics features helps to improve the performance.
The customer support can be a little better. If there were more resources on how to use this application, it could have helped a lot.
What I like the most is the design of the app itself. It looks nice and the contacts are easy to access. Making calls is easy enough and setting your availability is accessible
Does not ring on mobile, call quality is bad on WiFi, all the bugs and poor sound, but mainly the fact that I miss calls all the time because the app just does not ring. Also, I sound horrible on a headset which makes no sense
James from CHOICE FUTURE PLANNING
Air call is relatively easy to use and the analytics provided some great insight into call stats and performance
The mobile app interface could do with some work to make it more user friendly- also the per user price is a little high so when scaling up can become pricy
The only thing good about aircall is that it's cheaper than some of the competitors out there I think.
Everything is terrible. Tons of bugs, call quality is terrible, their customer service is non existent.
Carl from Food industry
Call quality never lets you down
Fairly easy interface
Native app on mac, iphone,...
Slack integration works great
The price is really steep per user and you get almost no data in return.
Can't tell you cost per phone call until end of month
Their integration with Pipedrive works very badly.