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Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8About Click2Coach
Click2Coach Cloud Workforce Optimization Software is a contact center workforce optimization solution that helps clients to record customer interactions such as phone calls, emails, chat conversations and social media interactions. The software offers functionalities such as customer interaction analytics, agent evaluation and coaching, and also has both call center and help desk capabilities.
Click2Coach automatically records every call and is equipped with tools to track call analytics and generate performance reports. This data can be exported into an online dashboard for real-time business monitoring. Evaluation templates and training clips can be saved, updated and viewed by all managers within the company.
The Click...
2 Reviews of Click2Coach
Overall rating
4.25 / 5 stars
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September 2014
Perry from Delta Hotels and Resorts
Industry: Hospitality
Time Used: Free Trial
Ease-of-use
5.0
Customer support
4.5
Functionality
5.0
September 2014
Fantastic relationship with Envision and this product for many years!
Pros
I like the user-friendly functionality, the agent interface, and Envision's support team.
Cons
We waited a little longer than expected for a "Find the Agent" functionality, but we have it now and it works great.
November 2014
John from Rosenbaum IP, P.C.
Industry: Legal Services
Time Used: Free Trial
Ease-of-use
3.5
Customer support
3.5
Functionality
3.5
November 2014
Click2Coach review
Pros
The ease of use, the use voice of the customer data to find out what is trending now, and being able to use that data to make intelligent decisions.
Cons
It does not increase operational efficiency with multi-dimensional analytics to take agent performance to a whole new level.