FluentStream

RATING:

4.6

Overview

About FluentStream

FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized businesses (SMBs). FluentStream empowers organizations to optimize their communication processes, gain greater flexibility and control of their communication preferences, and improve their customer service. Whether you are a growing startup or an established SMB, FluentStream’s full range of reliable communications services will deliver immediate benefits to your business. Key Features: ●Cloud Calling: Make and receive calls from anywhere, anytime, with crystal-clear voice quality and seamless integration. ●Intuitive Tools: Effortlessly monitor and transfer calls with the Live Manager's drag-and-drop interface. ●Analytics: Gain valuable insights with detai...

Awards and Recognition

FrontRunner 2021

FluentStream Pricing

Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select.

Starting price:

$20.00 per month

Free trial:

Available

Free version:

Not Available

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FluentStream Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for FluentStream

1 - 5 of 70 Reviews

Read All 71 Reviews

Jessica

Verified reviewer

Public Relations and Communications, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed January 2019

Couldn't ask for better customer service!

Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.

PROS

I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.

CONS

I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education.

Anonymous

1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed August 2019

Great VOIP Company!

Very good

PROS

Its feature packed. Everything I need in a program it offers & its priced right

CONS

Very little. Maybe they just need to make it a bit easier to find recorded conversations

Reason for choosing FluentStream

I liked the people & the the support has been outstanding. AND they speak english. LOL

Reasons for switching to FluentStream

Terrible support.

Diane

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed March 2024

Best Around

PROS

Very easy to navigate using their website, phone sysytems.

CONS

so far so good no cons yet, we have been customers for quite sometime now.

Kariann

Veterinary, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed August 2019

Up's and Downs

Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed. Even if you feel extra needy. They never let on that they aren't happy to help. [SENSITIVE CONTENT HIDDEN] is especially patient with our nit pickyness.

PROS

I really like that it's user friendly and easy to learn. It really helps that it allows us to have many phone lines. Also the online faxing feature and text feature are helpful. Their support team is awesome and there for you 24/7 and don't sound annoyed when you call back multiple times.

CONS

There were some quirks to work out to get it to work smoothly with our business. We don't like that there isn't a contact list for the fax machine feature and that you can only text 180 characters. The no contact list for the fax slows us down in having to find fax numbers every time. The text feature really limits what we can text clients. We had to get really creative in our wording to keep it within the limit.

Reason for choosing FluentStream

They were a cheaper alternative and didn't make you sign a 3 year contract.

Reasons for switching to FluentStream

We were limited with 2 phone lines and a growing business. Clients were upset that they couldn't get through to us. Also, every time it rained or snowed our phones and internet went down.