One can argue that this is good or bad but it depends on your nature.

A bit biased as we are an Avaya Business Partner that offers the IP Office in a cloud hosted (PoweredBy Avaya) offering.

If you can afford to fork up enough money to their top tier product, it will definitely handle everything and CS support is better.

After researching extensively it seems to be an issue with Avaya. Searching through the contacts can also be difficult.

Price points on the cloud system are excellent, competitive to most major cloud pbx providers, while getting more features and functionality.

It was confusing at first but now that I have used it for some time I am used to it and can do everything I need quickly.

The user interface on their phones requires some learning. For staff who are not accustomed to using the phones regularly this can be frustrating.

Sometime facing problem with integration with other Vendor.

The Value and the user friendly interface this is one of the best voip phone services out there used in large call centers.

I have overall good experience with Avaya IP office and personally recommend for Small and Medium size of organizations.

Flexibility and customization comes with ease. Programming interface is very straightfoward and easy to use.

Easy integration, easy to use. Avaya IP Office, allowed us to work remotely through the pandemic with only needing access to our laptop.

Its a very good product, excellent quality and life.

Avaya is a great office system for everyday use. Reliable and feature rich in terms of operation and on screen control.

Very nice product in term of the communication in between the employees for inter organization.

I like the ease of the phone systems. I can forward calls as well as receiving phone messages even when I'm not in the office.

The system is very robust and stable, the failures experienced are minimal and the service received from the equipment is great.

Is a good tool for call management, and monitoring of specialists in total, you can take advantage of your tool to configure and create the different work stations.

Support from Avaya has been superior to what I would have thought we would get. Works great and is reliable.

I have the ability to set up password protected tabs and that is great for managerial information. I am able to communicate with my entire team effectively.

Teams is by far the best all in 1 working from home solution currently available. It has excellent quality video and audio and lots of features that make life easier.

Fantastic system that I would recommend to anyone - it helps collaboration increase hugely, and is much easier to use than its competitors.

The benefits are that we have a good, strong tool for collaboration that came bundled in a package we would be buying anyway.

The ease of use and the great UI of the application is the best part. There is lot of options in chats for everyone to respond and react to it.

Honestly, I LOVE Microsoft TEAMS and couldn't be more thrilled my company switched from webex to TEAMS.

Microsoft Teams is a great software that enables uninterrupted communication among colleagues. It is very reliable and cost-effective.

Another annoying function is that anyone can mute everyone, resulting in a confusing mess when more than one person tries to speak. A hierarchical approach to the problem would make sense.

We had this problem of not being able to connect to Microsoft Teams and the lack of a support channel we were unable to solve the problem.

We share files and other Task posts and are always concerned about someone accidentally deleting something and how we'd be able to recover or Go Back. Not sure, but it might just be my ignorance.

Teams overall is great and I’d recommend it. The platform for not just calls is good, but the internal communication that it allows for is second to none.

It is a simple, easy to use software with robust features to allow good communication via chat, and great live chat. Including blurring the background.

Also, the integration with Microsoft Outlook is apparently difficult, and according to our IT department, it was quite costly.

It's really easy to use and easy to manager, the video and sound are great quality and connectivity is reliable.

With the current pandemic situation, Teams has been a big lifesaver to us. It is easy to use, all integrated application with good customer support.

It does not obey the the OS X so not disturb setting. There is a horrible waste of whitespace.

What I like most about MS Teams is the collaborative ability it affords teams to more effectively work together, especially where operational continuity is an imperative for certain processes.

Microsoft Teams is a great app for communication among company members as it's easy to use. It comes as part of Microsoft Office package which makes it a great value for money.

Good, I have enjoyed using microsoft Teams, its a great way to get information to coworkers quickly.

I like the creativity built in with video backgrounds and the ability to choose your own pictures/themes. Definitely made some office meetings more fun.

It also has a very good customer support to help in accessibility and support of software.

For the most part, I and most of my organization struggle with Teams. It is fairly poorly designed and that comes from its clunky architecture.

Sound quality is excellent, easy to user, layout is great and I love the built in integration with OneDrive and SharePoint. Makes collaboration a breeze.

When you have a bad internet connection, the video and audio are bad compare to zoom with the same internet condition.

I have used Teams a few times as a user, I have found it easy to navigate, good picture quality and solid product really. Premium accounts are well priced too, good functions.

Not only does it provide good video and sound quality but it also enable users to utilize useful function and integration like background theme, file sharing or private rooms.

The interface is amazing and its combination with windows makes it easy to learn and use. Its a great utility for mutiple purposes.

Audio and video quality is very good. Very easy to manage and share meeting notes as you can instantly them over chat and they will persist.

The call quality is fantastic, significantly better than Slack. I was surprised that it actually offered a dark mode on OSX.

There are many creative ways to use and integrate Teams into your work day, both for productivity and pleasure.

US Dollar

Avaya Cloud Office is a cloud-based communications and collaboration solution designed for small to midsize businesses.

It features auto dialing, conferencing, screen sharing, instant messaging, and more. Avaya Cloud Office is available with different levels of functionality such as mobility convergence, unified communications and call center management feature so that users can choose a phone system that suits their business model.

The Avaya contact center assists in management and administration of calls. It also helps in gathering, measuring and analyzing customer interactions. The Avaya learning service helps in providing training to employees using different forms of training module such as virtual training, classroom training, self-paced training in which sessions can be scheduled and users can organize custom classes.

It integrates via Telephony Application Programming Interface (TAPI) with other Avaya applications as well as third-party contact management software. Avaya Cloud Office can be deployed as an appliance, dedicated server or virtualized software.

Support is available via phone and live chat.

LongDescription

Presentation Streaming

Screen Sharing

Video Conferencing

Multi-Channel Communication

Multi-User Collaboration

Chat/Messaging

Productivity Tools

Quality Management

Customer Experience Management

Reporting/Analytics

Employee Coaching Tools

Windows 7

Mac OS

Linux

Web browser (OS agnostic)

Windows 8

2-10

11-50

51-200

201-500

501-1000

1000+

Avaya Cloud Office

Microsoft Teams is a cloud-based group chat solution that helps teams collaborate on documents. Its key features include messaging, conferencing and file sharing. Microsoft Teams has replaced Skype for Business as Microsoft's online meeting solution.

The solution helps users store files online, manage documents, create groups and receive notifications. It is customizable for each team and users can communicate through instant messaging, online meetings, calling and web conferencing. The collaboration tool can be used to work on files within Microsoft 365 apps such as Word, Excel, PowerPoint and Sharepoint. Additional features include open application processing interface, assistant bots, conversation search, contact search, and multi-factor authentication.

Microsoft Teams integrates with third-party applications such as GitHub, Microsoft Office, Power BI, Delve, Planner, Trello and more. The application is available on a one-time subscription and support is available via phone and online help desk.

File Management

Commenting/Notes

Call Transfer

Online Voice Transmission

Surveys & Feedback

User Management

Personalization

Meeting Management

Real Time Screen Sharing

Two-Way Audio & Video

Application Management

Presentation Tools

On-Demand Webcasting

Meeting Notes

Document Storage

Access Controls/Permissions

Activity Tracking

Screen Capture

SSL Security

Project Management

Communication Management

Screen Recording

Calendar Management

Agenda Management

Collaboration Tools

Assignment Management

Targeted/Locked Screen Sharing

Template Management

Private Chat

Data Import/Export

File Transfer

Call Routing

Recording

Contact Management

Availability Indicator

User Profiles

Mobile Access

Meeting Room Booking

Audio Capture

Discussions/Forums

Annotations

Role-Based Permissions

Event Scheduling

Social Media Integration

Real-Time Notifications

Host Controls

Email Reminders

Desktop/Browser Sharing

Mobile Screen Sharing

Call Conferencing

Internal Meetings

Workflow Management

Real-Time Updates

Email Management

Video Support

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Screen Mirroring

Real-Time Chat

Event Management

Presenter Control Management

Interaction Tracking

Auto Framing

Two Way Audio & Video

Conferencing

Polls/Voting

Automatic Transcription

Remote Access/Control

Backup and Recovery

Tagging

Project Planning

Third-Party Integrations

Microsoft Outlook Integration

Multi-Participant Screen Sharing

Task Management

Live Chat

Document Management

@mentions

Search/Filter

Virtual Backgrounds

Video Layouts/Views

For Small Businesses

Microsoft Teams is available as part of Microsoft Office 365 subscriptions. Premium plans start at $4.00/user/month and are subject to an annual commitment. 



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