About Phone.com

Phone.com is a cloud-based PBX business phone solution that caters to small businesses in industries such as retail, technology, services, lifestyle, health and education. It offers users SIP trunking service together with PBX service for a single-provider VoIP solution. The solution also includes applications such as call queuing, conferencing and call recording.

Phone.com's Communicator softphone application allows businesses to use desktops based on Mac OS or Microsoft Windows as PBX extensions. The application supports both voice and video calling and enables users to manage and modify their call settings. Users can also install the Phone.com mobile app to access PBX features and dial out from their Phone.com numbers using mobile devices. The mobile app i...


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Supported Operating System(s):

Web browser (OS agnostic)

38 Reviews of Phone.com

Average User Ratings

Overall

3.97 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(18)

18

4 stars

(10)

10

3 stars

(4)

4

2 stars

(3)

3

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

August 2019

JACK from Darkwater Group, LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Sound Big For Little Money

I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me

Pros

State of the art PBX was highly customizable and made our business sound like a fortune 500 company.

Cons

It currently does not have a google chrome extention.

Response from Phone.com

Replied August 2019

Hello Jack, Thank you for you feedback! The google chrome extension for the 'Click to Call' feature is actually something that is in high demand for some of our customers. We have been hard at work getting this implemented and will hopefully be launching this in the near feature! If you ever need assistance with your account, features, or setup please call (844) 755-8566.

December 2019

Mick from Web Solutions Plus

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2019

Great Product. Great Support. Misleading Pricing.

Overall, I like it although it ended up being more than anticipated. With taxes and fees, $119yr is really $160/yr, but they get you on devices, (even softphones) where $60/year is really $100/year per phone. They are adding their own fees to this, so they should just be upfront. One chat support person was kind of rude suggesting that "I should have gotten a quote" and "Who told me it was free". I compared several providers and it's still a good value. No regrets.

Pros

I was able to use my established Google Voice number and easily port it over to something more business-friendly. I like that it's scalable as my business grows and I can put a high-quality Polycom SIP phone right in my home office. The Android app is also useful if I want to make calls from that number remotely.

Cons

When signing up, it wasn't clear to me that adding a device (desk phone or softphone) wasn't included in the price. I incorrectly assumed one would be included with the plan. How else would you use the service, I thought. (I later learned that only forwarding calls to cell phones is included) I already had a phone and nothing was mentioned during sign up or during my support call while the phone was being provisioned. I only realized it when I got a bill for $100 the next month. My own fault for not getting a quote, I guess. In any case, I didn't care. It just wasn't clear at all and I wanted to make sure it wasn't a mistake.

Reasons for Choosing Phone.com

Price, features

Response from Phone.com

Replied December 2019

Mick, We appreciate your honest feedback. While our base plans have 40+ features included, there are certain features that require an additional monthly fee. We do strive to ensure that this is communicated when signing up for additional services. We also understand your frustration and will make sure to pass this on to our development team to make sure our pricing/features page set clear expectations.

September 2020

Fernando from 818 MAIDS

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2020

DECENT VOIP SYSTEM FOR SMALL BUSINESS

i have had a pleasant experience with it but it has its limitations.

Pros

dont need any hardware for this system and can use it anywhere. has built in fax and sms capability and contact management, like the online portal for sms messaging very good and quick.

Cons

if you are on an iphone text messages dont come over quickly, you dont get notifications have called many a times to figure out the issue and i cant imagine its a hardware issue as my partners and i have had the issue on all of our iphones. pictures dont come over that well. cant transfer very well to other extensions or outside of the phone system

Response from Phone.com

Replied September 2020

Fernando, Thank you very much for your review! We are happy that the service is generally working well for you. I have asked our customer success team to reach out and see if we can find a solution for the text messaging issue. You will hear from someone soon.

August 2019

Matthew from Charlotte Counseling and Wellness

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Affordable but buggy

Pros

Phone.com does everything I was looking for in a VOIP. As a small business owner, it sure beats having to purchase a stand-alone phone.

Cons

My biggest issue with Phone.com is the app. It's super buggy and slow (unresponsive) to use. Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain.

Reasons for Choosing Phone.com

Affordability, HIPPA compliance

Response from Phone.com

Replied August 2019

Thanks for your feedback, Matthew! We are always looking for ways to improve our app to ensure a better mobile experience. Give us a call at 833-782-2355 and let us know what kind of issues you are running into and we will gladly assist you.

July 2020

Wilmer from CF Property Ventures, Inc

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

July 2020

Lots of featured

Pros

I like that there was a wide range of call routing options

Cons

Website was a little hard to navigate and took longer that it should some some basic functionality.

Reasons for Choosing Phone.com

Price