SendHub

RATING:

4.3

(35)

About SendHub

SendHub is a business voice over internet protocol (VoIP) solution. Integrated applications for PBX, Auto Dialer, ACD, CTI, workforce scheduling, softphone, SMS marketing and more are available within the system. This solution is suitable for businesses of all sizes. SendHub offers mobile apps for iOS and Android devices. It also features a messaging system which includes group texts. Users can share contacts and files with others. SendHub can be deployed either via the cloud or on-premise. 24/7 support is offered to users.

SendHub Pricing

SendHub offers a wide range of pricing plans to meet the needs of a variety teams. We offer a free 14 day trial on all of our plans. -Starter (2,000 SMS) $36.62/ per line, per month billed annually or $39.95/per line, per month, billed monthly -Basic (4,000 SMS) $64.12/ per line, per month billed annually or $69.95/ per line, per month, billed monthly -CUSTOM We offer SMS only plans and custom plans to accommodate all needs and budgets. Please contact us for more information.

Starting price: 

$7.00 per month

Free trial: 

Available

Free version: 

Not Available

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SendHub Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for SendHub

1 - 5 of 35 Reviews

User Profile

Gary

Verified reviewer

Education Management, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

Easy SMS

We integrated SendHub with our in-house CRM system. We can now text our customers directly from our CRM and track their responses. We can also capture our sales reps use of the system and make sure that they're putting it to best use.

PROS

SendHub makes SMS integration easy and straightforward. The system has an easy to understand API interface that is well documented.

CONS

One option I saw in other SMS systems that was not available in SendHub was to flag a message thread as "completed." That would have given use the option to scrape threads to be removed from our sales reps phones. But it's a small item.

Reason for choosing SendHub

SendHub offered the best value for the price. And their relative simple pricing structure allows for growth.

Scott

Public Safety, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

User opinion

We were looking for a way to offer overtime opportunities on a fair and equitable basis and then be allowed to preserve and track who received what and when. I was a plus the sendhub also allowed the creation for groups.

PROS

Able to disseminate important information to specific groups quickly. Also able to track messages sent. Also like how recipients cant reply to the entire group.

CONS

Unable to restrict users who share the same line from modifying set groups. I wish there was a feature that allowed roles/permissions. In messages, I wish the box didn't default to "press enter to send". We don't use voice minutes and wish that would reduce the cost.

Reason for choosing SendHub

It was essentially the ease of use and the ability to preserve messages sent. The end users we had use and review sendhub as well as other products, all found sendhub to be the most user friendly. They reported sendhub was like composing and sending a text message from a phone.

Anonymous

11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2022

Choose another texting app

Horrible time, choose another texting app to save your money and sanity.

PROS

Nothing, much more difficult, expensive, and buggy than any other software I've used

CONS

Bugs in every step of the process. Won't send scheduled emails, Won't rollover text credits, will get errors when uploading contacts, will randomly block phone numbers, will randomly lock you out of your account have spent dozen of hours with tech support over the past year

Angelique

Retail, 1 employee

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Good texting service

Very good customer service. No problems with communications

PROS

I was able to use my own phone number. This was great

CONS

The pricing and incompatibility with Apple iPhone.

Reasons for switching to SendHub

Send hub had alot more features. Than open sms

Mike

Broadcast Media, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Excellent Support

We are using SendHub for contesting with our radio stations.

PROS

The software is fairly easy to use but their customer support is excellent and very quick to respond. When I have asked questions or made mistakes, both customer support and the salesperson who helped me will respond with answers.

CONS

I really haven’t had any issues with the software itself. My only problems have been lack of knowledge of sending SMS on my end, but we are learning.

Reason for choosing SendHub

The price was competitive and I liked their versatility. The salesperson was also more engaging and willing to answer questions.

Reasons for switching to SendHub

Price was significantly lower and the personalized toll free number made selecting code words easier. Before, we had issues with them already being used by someone else.