LiveSession
About LiveSession
LiveSession Pricing
Free: 1k sessions - $0 Basic: 5k - 15k sessions - from $54 Pro: 10k - 150k sessions - from $83
Starting price:
$65.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for LiveSession
1 - 5 of 28 Reviews
Wojciech
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Best Product in its Category
It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have been using 6 different apps before and finally found the one that has all the features I need.
PROSI love that kind of software where I can set everything up and running in 2-3 minutes. The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users. I can find any bugs on my website and app when they happen. Without LiveSession I wouldn't be able to repeat the user path to find some bugs reported by users.
CONSI've been using this app for over 4 months and haven't seen anything I could be disappointed with.
Gauthier
Research, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2020
Solid base of core feature, fluid use
very fluid, very frictionless entirely legit in the game vs players like fullstory or hotjar (used both) easy to use for non-tech and support team working on BtoB saas => ultimate documentation for issue/bug reporting & experience smoothing
PROS- ease of use - significative dashboard (vs fullstory I used for long) - personal/team segment
CONS- waiting for a true integration with Segment (Fullstory stays better on it, i think) - had a mid experience with support facing and reporting bug after 30mn of paid plan :/
Reason for choosing LiveSession
- looks your the best ratio price/features or price/quotas - attractive pitch & reassuring free trial - good reviews from friend users
Reasons for switching to LiveSession
honnestly, at first, for your appealing pricing. I think there is no winner between fullstory and you as you're soooooo close in features and experience. I used Fs since i've started my carrer and frankly didn't see the diff. So I wondered why not trying Livesession as the use switch is null. And i'm satisfied for the moment !
Bartosz
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed November 2019
Good enough for most scenarios
It's been really good. It helped me track user activities and analyze their behavior in our app. I value it for its simplicity and getting job done.
PROSI really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure. There is plenty of information visible even on the list of sessions – not only while watching one. It makes searching easier and I'm no longer wasting time playing every session on the list while looking for the one I need at the time.
CONSThe thing that is a real deal breaker for me with this software is lack of possibility to watch the session live. It's really important to track users activities live while trying to help them with their issues. In Customer Support it's a much needed feature that is unfortunately not available (at least for now).
Reasons for switching to LiveSession
It was caused be legal issues – LogRocket keeps users data outside the EU, in opposite to LiveSession which is EU based.
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Best choice I made
It works easily since the beginning and anytime we face a problem we get great and super fast support from them.
PROSIt contains all the features that its competence plus personal support.
CONSThe technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick. The only offer data retention of 1mo and 3mo. It would be great to be able to have a year of data retention (paying for it of course).
Reasons for switching to LiveSession
The user interface, lack of features and they were not recording every user we have.
Gasper
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Perfect tool for sessions recording!
We tried almost every recording tool out there. LiveSessions was the best in relation to price/quality. The recordings are perfect and the app is loading fast. The support is super fast & friendly!
PROS- very fast loading of the recordings (this sucks for many competitors!) - perfect recording (no HTML/CSS glitches) - custom variables that you can use to filter out recordings
CONS- an option to skip recordings without any clicks or just few (to not record everything)
Reason for choosing LiveSession
- performance - UI/UX
Reasons for switching to LiveSession
Recordings were loading many minutes (some didn't load at all) Many HTML/CSS glitches - we couldn't see the accurate recording