We've been using PaperCut for just over a year, replacing our previous system, PCounter. After the initial setup, we haven't experienced many issues but when we have, their support has been great. From a support perspective it has enabled us to carefully track usage and issues, complete with automatically generated summary reports on a monthly basis.

Excellent reports Huge amount of customisation Support for multiple departments for users Useful integration with multi-function devices

Despite having a detailed audit for print jobs, there is no way built in to re-send those jobs if they fail (we wrote our own).

We were hoping to reduce the number of documents that we printing. This product was crucial in meeting those goals.

I truly like that this software makes you think twice about printing by displaying the total cost to print your request. Budgeting allows you to charge printing jobs to specific departments. The built in reminders that you can print double-sided or in black and white to save money are helpful as well.

There are few things that I can think of that I would change about the product. It occasionally freezes and needs to be reset or has issues opening when used via a VPN. These issues are minor and infrequent.

We've realized no benefit from the product. We've only realized a tremendous loss on our investment and continue to do so.

The product stops working constantly. Since we have had this product the only thing consistent about it, is that it won't work and that we will lose money on lost counts of print/copy charges. The response for repair is slow and often is a temporary fix. I will never be able to recover the money lost on this product. I would absolutely advise a small business owner to avoid this product. There are no pros, only cons.

If the product worked as advertised that would be an improvement. When the product doesn't work, it also impedes one's ability to use the printers.

I think the ease, diversity and flexibility of using the product. It is intuitive to use and alongside their support documentation is a simple product to setup, edit and administrate.

The product seems to be best in a single domain environment as by default users are authenticated via username prefix and in a multi-user domain this can cause issues.