NinjaOne
About NinjaOne
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NinjaOne Pricing
For more detailed pricing information, contact NinjaOne directly.
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Free version:
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Most Helpful Reviews for NinjaOne
1 - 5 of 206 Reviews
Lucas
Information Technology and Services, 2 - 10 employees
Used unspecified
OVERALL RATING:
4
Reviewed November 2023
Feature Rich RMM for Modern Times!
Jessica
Verified reviewer
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great RMM with additional capabilities continuously added - Great price!
PROS
It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.
CONSNothing - usually there is something, but I have no cons.
Reason for choosing NinjaOne
Combination of things: Price, implementation time, and their sales/tech team!
Reasons for switching to NinjaOne
Tools, ease of access, low overhead. Every conversation I have had with sales included their various members of their tech team. Extremely knowledgeable & not pushy at all. Last provider was extremely annoying when it came to asking about new licenses, tools, updates, etc. Their web portal was outdated and was a convoluted UI. A member of their sales team was EXTREMELY PUSHY & RUDE! Did not want to take no for an answer & couldn't possibly comprehend my lack of time for their sales calls. I am much happier with NINJA - SO GLAD I MADE THE SWITCH!!
Brian
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Ninja One changed our business
Fantastic, I can't fault ay aspect of the solution or the people working with the company.
PROSThe ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.
CONSThe only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!
Reason for choosing NinjaOne
Better functionality, better ease of use, better value, and better people to work with.
Reasons for switching to NinjaOne
Needed a more mature and capable product
Jason
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
NinjaOne - You are asured to be kicked out of the system repeditivly.
Will never recommend the product to anyone ever. You are guaranteed to lose all your tickets work. it is like gaming in the 90's Save and save often.
PROSLooks pretty and i would say that is where it ends.
CONSConstantly logs you out while working, Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.
Ioan
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Migrating to NinjaOne was the best choice for our firm
We use a majority of the functionnalities (monitoring, scripting, remote control, update management) on a daily basis, but still have the pleasant feeling of discovering new ways to deploy, retrieve information on the clients park and save time on time-consming tasks. On the human level, discussing with the NinjaONe team has always been a real pleasure, as they are accessible, from the commercial team to the back office team (support & expert team) . After more than a year and a half working with their tool and having regular exchanges with the NinjaOne team, I have never experienced the classic and destestable one way relationship : provider to client. I can truly say that the relationship with the NinjaOne team represents a real collaboration between two companies.
PROSCompared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with NinjaOne a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend.
CONSSo many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool.
Reason for choosing NinjaOne
Efficient, complete and constanly evolving tool. Last but not least, we did not just represent an influx of money like it used to be with or previous RMM product. We had NinjaOne team that listened to our requests and was always available to help us in our development plans.
Reasons for switching to NinjaOne
When I started the Solarwinds collaboration, the RMM tool was providing enough functionalities to meet our needs, but over the years, the tool looked more like a patchwork than a fully developed tool, giving us mixed feelings. The day they made us feel like we were not a client but just an influx of money, this was the day I decided to go for another RMM Tool.
