Archibus Software

Archibus Software

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About Archibus

Empower your workforce with Archibus, a single integrated platform for managing all aspects of your organization’s facilities and infrastructure. Providing both on-premise and cloud solutions, Archibus can introduce operational efficiency into your organization and make reporting effective through the use of dashboards and metrics. Utilize the Mobile Framework to extend capability and productivity while outside of the office. Open API’s allow for a standardized approach to share data between Archibus and external systems. The Archibus platform offers applications to manage space, real estate, operations and maintenance, assets, energy, capital project management, and environmental sustainability. Whether you need to support an open office solution with reservations an...
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Archibus User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

3.5

Customer support

4

Functionality

4

Showing 1 - 5 of 19 reviews

User Profile

Tony

Verified reviewer

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2018

Great Tool for Facilities/Maintenance Requests

Pros

This is very nice easy to use interface for our company to put in Facilities/Maintenance/Real Estate planning requests.

Cons

Not many cons as the portal serves it's purpose to get requests submitted but the interface seems a little dated and plain

Ryan

Company size: 1,001-5,000 employees

Industry: Insurance

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

June 2021

Archibus Review

Space planning, move management, preventative maintenance, and corrective requests are greatly solved at our organization.

Pros

There are a lot of modules for this software to choose from. Selecting just the modules you need is a great value creator. The Space Planning module is a great way to get a clear insight on the room data you have. Integration from AutoCAD is perfect.

Cons

The user interface had been a challenge for years. They have been making improvements in this area the past few years.

Reasons for switching to Archibus

We needed a tool that supported our future needs.

Marcel

Company size: 5,001-10,000 employees

Industry: Higher Education

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

July 2021

Versatile Software

Overall the experience with the product is good, it helps our staff easily manage and visualize many different aspects of the business.

Pros

The comprehensive suite of features is the biggest reason for choosing this software. It has an immense number of features and is easy to customize.

Cons

Current Mobile app has performance and usability issues. It is of note that they are in the process of replacing this application.

Mandy

Company size: 1,001-5,000 employees

Industry: Facilities Services

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

February 2022

Great tool for daily tasks and reporting

Pros

that our department can see what everyone else is working on so that we can help each other out when needed

Cons

can sometimes run slow or have down time due to system updates

Devin

Company size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

July 2021

Good for Hospital Space Management

Tabulating individual spaces and gross areas for large hospital buildings across a large portfolio is significantly easier and more efficient with a CAFM software such as Archibus; the AutoCAD/Revit plugin is a major value add. Costs are high for this solution, but some expenses can be drastically reduced by purchasing a perpetual license and hosting the software on your own server. The sales and support experiences are virtual garbage or non-existent. Ultimately the Archibus model is based on bleeding an organization through over-priced licensing and a costly and complicated customization process, however if the need is great it may justify the expense.

Pros

It has all of the features necessary to detail and track hospital spaces and associated square footages, including by department number, right out of the box. Compiling data for annual CMS reporting is a relative breeze, especially across a portfolio of facilities. There are a variety of spare fields for use off-the-shelf, meaning customization may be minimal for most basic needs.

Cons

As of v24.1, there is no way to add or edit fields as a user, from within the client software. All customization must be done via proprietary code editing on the back-end, making any minor customization complicated, time consuming, and/or expensive. Licensing is per user, making large deployments where many people merely need to view/report on data very expensive. Purchasing through 3rd party vendors is an unnecessary cost add, and they often are less familiar with the product than you'd hope for. By modern standards, the system is old, clunky, and seriously outdated. It works for our needs, and has seen a number of upgrades over the years, however no part of it feels like a modern software/service worth the price.

Reasons for choosing Archibus

Previous experience limited learning/implementation time, which made searching for alternative options a less-than-convenient endeavor. Tight project timelines limited alternative search time.