All Archibus Reviews
1-25 of 29 Reviews
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Tony
Verified reviewer
1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Great Tool for Facilities/Maintenance Requests
This is very nice easy to use interface for our company to put in Facilities/Maintenance/Real Estate planning requests.
CONSNot many cons as the portal serves it's purpose to get requests submitted but the interface seems a little dated and plain
Ryan
Insurance, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Archibus Review
Space planning, move management, preventative maintenance, and corrective requests are greatly solved at our organization.
PROSThere are a lot of modules for this software to choose from. Selecting just the modules you need is a great value creator. The Space Planning module is a great way to get a clear insight on the room data you have. Integration from AutoCAD is perfect.
CONSThe user interface had been a challenge for years. They have been making improvements in this area the past few years.
Reasons for switching to Archibus
We needed a tool that supported our future needs.
Kevin
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed December 2022
Awful Support and service
Easy to use for clients, web based interface.
CONSThe system as a whole just seems unconnected, ripe with problems and no one with resolutions.
Reasons for switching to Archibus
Obsolescence
Devin
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed July 2021
Good for Hospital Space Management
Tabulating individual spaces and gross areas for large hospital buildings across a large portfolio is significantly easier and more efficient with a CAFM software such as Archibus; the AutoCAD/Revit plugin is a major value add. Costs are high for this solution, but some expenses can be drastically reduced by purchasing a perpetual license and hosting the software on your own server. The sales and support experiences are virtual garbage or non-existent. Ultimately the Archibus model is based on bleeding an organization through over-priced licensing and a costly and complicated customization process, however if the need is great it may justify the expense.
PROSIt has all of the features necessary to detail and track hospital spaces and associated square footages, including by department number, right out of the box. Compiling data for annual CMS reporting is a relative breeze, especially across a portfolio of facilities. There are a variety of spare fields for use off-the-shelf, meaning customization may be minimal for most basic needs.
CONSAs of v24.1, there is no way to add or edit fields as a user, from within the client software. All customization must be done via proprietary code editing on the back-end, making any minor customization complicated, time consuming, and/or expensive. Licensing is per user, making large deployments where many people merely need to view/report on data very expensive. Purchasing through 3rd party vendors is an unnecessary cost add, and they often are less familiar with the product than you'd hope for. By modern standards, the system is old, clunky, and seriously outdated. It works for our needs, and has seen a number of upgrades over the years, however no part of it feels like a modern software/service worth the price.
Reason for choosing Archibus
Previous experience limited learning/implementation time, which made searching for alternative options a less-than-convenient endeavor. Tight project timelines limited alternative search time.
Colleen
Verified reviewer
Higher Education, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2023
Archibus is a good choice for an Integration Workplace Management System
A solid product covering end to end workflows for all Facilities Management activities. Product interface is user friendly and has many built in features to ease use like multi assigning of work, mobile applications, and the ability to split hours among several work requests in a single entry. Space managing and data management is easier using this product.
PROSFull suite of products to track and manage all Facilities Management activities
CONSoccassional loss of functionality with the maintenance console and autocad integration is glitchy
Will
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2022
Love/Like/Mixed Feelings Type of Relationship
Visual roundings and inspection finding management (our customization) works well and has streamlined the entire compliance process. Revit BIM experiences to this point have been mixed - performance limitations have affected our ability to maintain a full FM model to support operations.
PROSApplication is customizable to meet specific business needs - also somewhat of a curse.Moving in the right direction in incorporating Revit BIM - but moving slowly
CONSUpgrades can be very painful and expensive.Asset and work management is on the light side for healthcare compliance, reliability centered maintenanceMobile application can be troublesome, especially with advanced configurations.Smart Client UI is dated and quirky
Kaylee
Aviation & Aerospace, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Great for daily management
SF utilization and chargebacks to departments. Current occupancy planning. I attended the training in Boston and found it very useful.
PROSThe space console makes it simple to manage space and occupancy for chargebacks. Very easy to export reporting for various different functions.
CONSData transfers (in) are somewhat tricky to get perfect. I find it takes a while to set things up perfectly for a seamless import without error messages.
Vendor Response
Thank you for your feedback Kaylee! We are glad you have found the Space Console to be so helpful. One tip for future transfers we find it helpful to transfer out a bit of data first. This can then be used as a template or guide for transferring all of your data in. We hope this helps! Please feel free to reach out with any questions.
Replied July 2020
Shlomo
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Archibus IWMS highly recommended
I implement Archibus for many years and highly recommend it.
PROSI like the way Archibus integrates multiple applications such as space and move management, on demand work and asset management, all with the same interface and a single database. The software is easy to use and can be easily shared with business users, administrators and department managers. There are many ready reports that can also be modified, and new reports can be created with the Report Wizard. The Mobile Framework makes the system usable to survey space, book rooms, request work, update work tickets etc.
CONSArchibus is not the least expensive software.
Debbie
Real Estate, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2021
Archibus Version 25.4
Using Archibus v25.4 and love the new look of it. In this new version, the Move Management Module is mostly updated. I like they way we can easily navigate the system and new features that has been added.
CONSI would say from the Asset Management Module some features could be added and improved. Per example, when adding multiple assets, it would be useful if we can add the cost information for all the bunch of the assets created. For the moment, we can only enter the information one by one and it's really not practical if you want to manage a bunch of assets will all the financial aspect information...Either you cannot select a bunch of assets to make certains actions in the system... Lots of time wasting...
JC
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Get control of your assets!
Enterprise Asset Management is a central standardized relational database that gives you control over every asset within your defined space. Everything in a space is an asset. Based on your role within the company you can get access to what you are responsible to do, with ease.
CONSData is everything! Users have data all-over the place on various mediums, the challenges is to get the data, normalise, set a standard for the data. Import data into ARCHIBUS via standard data templates is easy and quick.
Amy
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2022
ARCHIBUS business model does not favor the customer
Space and Lease Management modules have good functionality. Implementation partner is able to make some customizations specific to the client
CONSARCHIBUS releases a software update quarterly. These releases do not appear to be tested extensively as there are a good number of bugs that when reported to ARCHIBUS are fixed in the next release and not in the version with the actual issue. ARCHIBUS relies on implementation partners for implementation and support of their software. This creates a situation where the implementation partner and client has limited influence on when and what enhancements and bug fixes will be addressed.
Giacomo
Non-Profit Organization Management, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
A good product covering a lot of ground
The breadth of business processes it covers. We use it for space management, move management, maintenance, green building, and hoteling.
CONSLack of access to Business Process Experts from Archibus HQ, capable of explaining how the standard business processes were conceived and are expected to function. Every time we want to find out how the system covers certain business processes, it's a continuous reverse-engineering exercise from scratch, starting from the online help down to trial-and-error attempts.
Sean
Utilities, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed June 2019
Archibus - Easy Real Estate & Asset Management
Overall I like using the software and do believe it has made my job a lot easier.
PROSI like that it gives you the ability to utilize it for multiple purposes whether it be space planning and move management, asset tracking, or managing Real Estate and even processing payments.
CONSThere are definitely some additional features that I wish Archibus was able to implement. Most Software Admins are not in favor of customizing the system and leveraging out of the box functions, so I wish there were more Out of the Box features that could be implemented.
David
Insurance, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2022
Archibus
I have used Archibus for over 20 years now. Couldn't imagine using any other software for IWMS.
PROSThere is really a lot I like about Archibus. The way it can integrate with HR systems such as WorkDay and other ticketing systems like ServiceNow have proven to be invaluable.
CONSYou can use this software out of the box, but for it to do most functions more efficiently you have to customize it which adds to the expense of owning it.
Reason for choosing Archibus
Previous experience with the software.
Gary
Aviation & Aerospace, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
Using ARCHIBUS for Space Management
Overall good, but don't like it becoming so corporate and impersonal. I miss human interaction with ARCHIBUS Tech Support.
PROSBeing able to track space and people from ARCHIBUS is a must for us.
CONSThe upgrade process has gotten complicated.
Reason for choosing Archibus
Price and functionality.
Robert
Defense & Space, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Long Time User Review
Great tool to track space and move personnel around
CONSThe fact that the software cannot be purchased and owned anymore. Terrible! GREED is a good operative word for the company that owns this software! It should not be allowed by law to make customers continually lease this software and never own it!
Mandy
Facilities Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2022
Great tool for daily tasks and reporting
that our department can see what everyone else is working on so that we can help each other out when needed
CONScan sometimes run slow or have down time due to system updates
Shelley
Education Management, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed July 2018
Overpriced and doesn't do what you need
None so far other than the single sign on allowing out entire campus to easily submit work orders
PROSThe single sign on for work order submission and the fact that it holds a great deal of data. I like that it has a space module but we didn't purchase it unfortunately
CONSthe reports available with this software are a joke, can't get any data out from what you put in. It will be very hard for management to use reports available for budgeting or scheduling unless we pay extra for each specially made report
Vafa
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
ARCHIBUS, reliable IWMS
Easy to use and easy to configure, and some degree easy to customize
CONSsometime hard to troubleshoot technical issues
Marcel
Higher Education, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2021
Versatile Software
Overall the experience with the product is good, it helps our staff easily manage and visualize many different aspects of the business.
PROSThe comprehensive suite of features is the biggest reason for choosing this software. It has an immense number of features and is easy to customize.
CONSCurrent Mobile app has performance and usability issues. It is of note that they are in the process of replacing this application.
David
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
1
Reviewed June 2017
Frustratingly slow
Put all tasks in one program.
PROSAble to use with everyday task , work orders and preventive maintenance all in one program without a lot of switching.
CONSThis program is very slow to go to the next task. There are too many unnecessary clicks to get where you need to go.
Christie
Utilities, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2020
Archives
I like how archibus has multiple features along with multiple uses for different departments
CONSI found the training to use the system did not focus on my company but more general use
Vendor Response
Hi Christie, Thank you for your feedback. We are always striving to provide our customers with the best experiences possible. Please let us know if you would like to schedule a call to discuss your feedback.
Replied August 2020
Mike
Civil Engineering, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2019
Best in class for FM drawings
Ease of use when tracking people and assets in plans
CONSUpgrade cycle is non stop and can get expensive
binh
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Goog Application
ARCHIBUS reduces complexity through native business intelligence. ARCHIBUS turns BIM, GIS and Mobile into powerhouses that accelerate understanding of your real estate portfolio, workspaces, and operations, and speeds business processes. The latest advance in features and functionality has been designed to simplify your work, without adding technical complexity, by automating the flow of information from property design & build phases - to full asset lifecycle management of the global portfolio.
River
Facilities Services, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Good Service and Company
Easy to use and understand.
CONSNavigation was a little difficult to understand at first.