Axxerion CMMS is a cloud-based computerized maintenance management system (CMMS) suitable for any size company in different sectors including real estate, corporate, health care, education, retail, residential, manufacturing, service providers and construction.

Users can track and manage service requests, work orders, preventive and scheduled maintenance, surveys, parts inventory and financials and budgeting. Axxerion offers scheduling, reminders and online access using mobile phones and tablets. Axxerion manages buildings, areas, assets, equipment and fleet with their complete history and budgeting for updates and upgrades.

Axxerion is role-based, and each user has a dedicated home page showing all necessary information.

Axxerion provides implementation assistance with continuing support via phone, email and live chat. Every client works with a project manager who is familiar with their implementation.



23 Reviews of Axxerion CMMS

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 23 reviews

November 2018

Randy from Merz North America

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great Product and Great Support

.We highly recommend Axxerion.

Pros

We are an active client of the Axxerion platform where we rely on the strength of this service to help monitor key activities that are critical to our operations effectiveness.

Recently we were in need of a custom service solution within the Axxerion platform that would assist us with the monitoring of requests from our associates. These requests were being managed outside any tracking system and thus they were not being properly resolved. As we begun to frame out our vision for a solution, it was critical that the end result would be simple to use and embraced by our team as a workable change to the way they requested service changes.

Building on our relationship with the Axxerion team, we defined our business need and briefly framed out our initial requirements for a proposed solution. The Axxerion team immediately worked with us to frame out an initial solution that was reflective of our business challenge along with providing renderings of how the application would work and what the solution would look like.

Once approved, the Axxerion development team worked directly with us to build the code, customize the presentation and draft a workable user guide. At each step of the development cycle, the code was made available for comment with adjustments immediately applied. With a timeline that had us introducing the new code fast approaching, Axxerion ensured that they provided the support to meet our release date.

All in all this experience was quick and effective.

Cons

Our company has been a client for a number of years and we have had no issue and problems. The Axxerion team has been very responsive.

November 2018

Francois from Saga Realties

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Axxerion is a great and well integrated product.

Axxerion staff is very knowledgeable and easy to work with. They are responsive and are ready to jump in and help. We would highly recommend the system.

Pros

We have easily deployed Axxerion to manage maintenance on our large portfolio of properties. The system is highly configurable so we could easily satisfy all of our requirements. Everything is from properties, work orders, inspections, inventory, assets are easily accessible. We can easy dispatch the work to our technicians and custodians and monitor the progress real time.

Cons

Nothing I can think of. I think Axxerion is well thought out so that the modules fit together smoothly and that minimizes the training requirements.

April 2018

Cindy from Trahan Real Estate Group, LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Maintenance, Contract management and Financials in one package

Axxerion's process for updating the system is very smooth. It does not disrupt anything and all your configurations are preserved. We do appreciate this a lot.

Pros

We selected Axxerion after reviewing the available options in the market and we are very happy with our decision. The system provides a lot of functionality and is very easy to implement and use. The support is excellent and ready to help. We highly recommend Axxerion.

Cons

Nothing negative about the system or its support. We are planning to allocate some time to explore the new functionality that Axxerion has introduced lately.

April 2018

RJ from INfo Arcan

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

Good Product..

If you're looking for a full-functioning business automation platform, this is it. I was amazed at how customisible the software is, everything from invoice automation to check printing to lease notifications. This is a heavy-duty application so make sure you know what you want up front and have clear specifications for your software development plan.

Pros

We had a good feeling with Axxerion from the beginning. The way it approachs things fits with how we work

Cons

I dont think there are any w.r.t. this product as is a good product for various organizations.......

April 2018

Rohit from Jocose Enterprise Pvt Ltd

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

All nice except for some basic missing features

Pros

1. Very user friendly and easy to use
2. Good generation of reports
3. Good after sales customer support

Cons

1. Missing some basic project managent features
2. The prices of the product are not very reasonable compared to the software

March 2018

Carolina from Huawei Technologies

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Solutions for business asset management

I have had many benefits using Axxerion since I have been able to add new fields and screens completely customizing my workflow approvals. I also track general data on properties.

Pros

What catches my attention is that software interfaces search and display Google maps are excellent, plus management functionality of space and area integrates well with other solutions Axxerion.

Cons

Look very contrary is that there is no option to make the implementation locally. It also does not focus on residential properties and no owner or tenant portal.

November 2017

Rameez from Mount Pleasant Group

Company Size: 501-1,000 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2017

Good to have

Pros

I have used this software quite a bit and I find that it's easy to use and quite helpful in your project management as well

Cons

You'll have to spend some time and understand the software and look at all the aspects and features it has to offer

October 2017

Ryan from United Pacific

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2017

Good software that can grow to be great

Pros

Axxerion has allowed a great level of interconnectivity for our company between the field, maintenance, regulatory affairs and permitting. It is one repository for all information in regards to our stores and is utilized daily by all sites for communicating maintenance needs.

Cons

Ability of pulling reports needs tweaking to create an easier end user experience. Also, competition has a mobile app that is lacking here.

August 2017

JJ from Inspirato

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Great product out of the box and beyond

Axxerion team service is always excellent!

Pros

We utilize Axxerion for a wide range of functionality, including its out of the box property asset management, property inspections, work orders, preventative maintenance and reporting. What makes this product perfect for us is that the interface and customization is not only easy to use, the program allows for scripted enhancements. With a little practice, scripting and the configurable workflows within the application allows for advanced automation, like automated request approvals based on cost and vendor for repair, sending email communications, maintenance status updates and calling external services.

Cons

The documentation can be a little light on examples, so some trial and error with more complex items like external services and automated process reacting to other automated processes took some time to get through, but no complaints with standard functionality.

August 2017

Kirsy from LGL Realty LTD

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

We manage a portfolio of commercial and residential properties in Axxerion

Axxerion is very helpful and supports us very well. We work with a designated project manager who we know and is able to jump in and help us quickly when needed.

Pros

Axxerion helps us in the management of our properties and related leases and contracts. It is very easy to enter the properties and their data. Leases include the terms, financial breakdown and critical dates. The system has automatic notification on upcoming lease expirations, rent increases, options and any custom dates needed. We can generate invoices and manage our AP and AR.

July 2017

Angie M from Taylor Corporation

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

We have been doing our workorders and PO's since 2013

I think Axxerion is great time saver. It provides reports into any aspect of the maintenance and locations. The pricing is great which makes it an excellent value. We are very happy with the support and quick responses to our questions and requests. We highly recommend the product.

Pros

Taylor Corporation has been successfully using Axxerion to manage work orders for a variety of machines. Our various locations and assets are setup in the system. We have our own technicians who receive the work orders, perform the job and submit the completed work orders electronically back to their managers. There are more than 4000 assets in the system with the complete their lifecycle, estimated useful life and all repair and maintenance history.

July 2017

David from Polynesian Cultural Center

Company Size: 501-1,000 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Axxerion helps us manage a popular resort and all its maintenance

Axxerion has good people and project managers who work closely with us. The pricing and support are excellent and straight forward. We highly recommend Axxerion and their solution.

Pros

We have been using Axxerion to track our resort, buildings and assets for a number of years. Maintenance of our facilities is most important for us as a public resort. Axxerion provides easy to use service request reporting, workorder generation and management as well as preventive maintenance schedules and work orders. Axxerion sends us email reminders on important events and any delayed activities. The system is easy-to-use, very flexible, highly configurable and has a lot of functionality.

June 2017

dennis from OutSmart BV

Company Size: 51-200 employees


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2017

Axxerion as Asset Information Software for Onshore and Offshore Wind Energy Projects

Pros

We like the flexibility of Axxerion. We are able make specific workflows and database structures which comply with our internal processes and cover our customer's requirements. In the on- and offshore wind energy market, several software solutions are available, but tehy are limited to adjust and only partly meet the industry standards, like the Asset management quality standard (ISO 55000) and safety standards (NOGEPA, OSHAS 18001).

Cons

Due to the flexibility, it is important to have a proper internal preparation and you have to invest in own IT capacity. As we using Axxerion in a different way than the core functionalty facility management, it take more time to align and have first time right in customization. Nevertheless it's worth the effort.

June 2017

Richard from Flexim Group Netherlands

Company Size: 51-200 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2017

Makes our organization more efficient and in control.

Great software!

Pros

Axxerion is easy to access, is flexible, with well integrated solutions. Reporting is possible and is customized if necessary.

Cons

It takes some time in implement, due to the features and functionalities it also takes some time to get to know the software, but support ia always available.

June 2017

Sjoerd from CLAP

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

June 2017

We rely on Axxerion daily

Pros

The ability to have all business processes available through 1 system is a big plus. When you do not immediately implement all functionalities at the same time, you can make Axxerion ever more effective step by step. Once implemented the right way, Axxerion becomes a welcome backbone for your company.

Cons

The product needs a major update in the field of interaction design & needs to focus more on mobile opportunities.

June 2017

Nick from Agents|4 RM

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Axxerion is a great product and a great value

Deploying Axxerion saves time and money and also increases your visibility of your portfolio. Whether it is budgeting for you maintenance operations, tracking spaces and leases or working with vendors and service providers, Axxerion makes it very easy.

Pros

We are an international facilities management consulting company and have been using Axxerion since 2014 with great success. The system manages all aspects of IWMS, CMMS and Project management and is very flexible. Using different languages, units of measures and currencies is straight forward. The system is highly configurable and we can make any needed changes to the database, screens and workflows ourselves. Axxerion has been great in its support and updates.

Cons

There are no cons. We highly recommend Axxerion to any companies. It is very scale-able, so you can start small and easily expand your usage.

June 2017

Derk from Raderadvies B.V.

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Excellent fully cloud based software

You should ask for a demostration, you would be amazed.

Pros

We are using the system for our internal operations for many years now. The system is clearly based on working in the cloud and works on all current devices. Very helpful is the use of workflows, which allows you to conform the operation of the system to your organization, rather than vice versa. Axxerion supports us in monitoring the key business processes, which help you to maintain your quality of service at a higher level.
Axxerion has a low entry level and has the scalability to grow with your business. The consultants of Axxerion are highly accurate and are able to properly implement your busisness processes in the software.

In addition of the module to our internal operations, we now also have a module in which we can assist our customers in managing their real estate. Within this module we can record the entire contract- and documentmanagement as well as notifications made by telephone.

Because the system is fully customized per user role, the system is very user-friendly and uncomplicated.

Cons

Nothing to say here.

June 2017

jacco from Brick Management BV

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Incident and document management system for property management of various real estate portfolios

Pros

The Axxerion program is user friendly and trough a portal for all our stakeholders (clients, tenants and contractors) accessible. The fields in the webpage / portal are very flexible to add, move or hide. The content and reports stated in the portal are clear and content for different stakeholders can be identified on the basis of authorization differences.

I have implemented this system in 2015 when I worked at CBRE (Asset Services in Amsterdam) and now run the platform in my own organization. The program can be used in a large multinational as CBRE (largest international real estate advisor) and for a start-up company as we have. You do not have to buy hardware or software and using the Axxerion license model is an advantage for a start-up.
All modules are at your disposal, no hidden costs when a new module is needed. And important (for a start-up) no financial surprises during the implementation process when you stick to your program of requirements.

Cons

Not really a con, but can be a trap for some people. As there are many more modules for managing real estate portfolios (budget-, reservation-, meter-, contract module) it is difficult to keep focus and not to implement multiple other modules during the implementation. Then you deviate from your own program of requirements, the Axxerion consultant helped us to keep this focus to first finalise the IMS & DMS.

August 2016

Chaz from Insignia, LLC


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Amazing property management and maintenance software.

Pros

Very detailed software that was written for the cloud, and not a conversion from some old desktop version software. Extremely detailed and in depth functionality. Amazing staff that is extremely knowledgeable about the software!! Great value for the product.

Cons

Nothing not to like. Very professional staff that helped with all questions.

August 2016

Rob from Southeast Mechanical Contractors


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

August 2016

Axxerion software

Pros

vendor is extremely responsive and meets all of our needs for the system set up and continuing operations. in our review of this software and it's competitors we found that Axxerion was a much more flexible system with built in features we could set up to use with some custom work to meet all of our needs. we also liked the way that the accounting and project management modules interfaced.

Cons

have not found an area of the software we were displeased with.