CAFM Explorer software


26 reviews(4.0/5)
26 reviews(4.0/5)

CAFM Explorer by McLaren Software is a leading, end-to-end facilities management product that combines a help desk, space planning, preventive maintenance, asset management and more into a single solution. 

CAFM Explorer allows users to scale their businesses but without a large-scale additional investment. All features are included in the main license, so users can use all or just a portion of the software at will and scale as needed without any additional costs.

CAFM Explorer utilizes the familiar look and feel of Microsoft Outlook to encourage a lower learning curve. There's also an import facility to port over existing data into a single, centralized database that's the core of the software.

Built around this core is a reactive, responsive help desk application. From this application, users can take advantage of the additional features for asset tracking, resource booking, planned maintenance, move management, lease administration, as well as a selection of customizable reports. 

We recommend CAFM Explorer to buyers in a variety of industries. It's a great fit for any organization looking to lower their costs and risk through an effective, powerful facilities management solution. 

Supported Operating System(s):
Web browser (OS agnostic) , Windows 8 , Windows 10

26 Reviews of CAFM Explorer

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  • Amer from TRAMS Property Management

    Specialty: Real Estate

    Number of employees: 11-50 employees

    January 2018

    Computer Aided Facility Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - rich software
    - many options
    - breakdown for each building
    - ability to make any changes
    - user friendly

    Cons

    - support is hard to reach (especially when they switched to Mclaren)
    - only in English (could help if bilingual)
    -

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Haydn from University of Salford

    August 2012

    Finger tip intelligence

    Ease-of-use
    Quality
    Support

    We have been users of several versions of CAFM Explorer over a number of years and developed a professional relationship with their team. The product has got better each time and the technical back up and help desk service is excellent. CAFM Explorer has help us to improve our Facilities Management (FM) service and obtain good scores on our Key Perfomance Indicators (KPI's)

    Pros

    Versatile and fast.

    Cons

    Can't think of any.

    Review Source: Capterra
  • Adewole from Rapid Facilities Management ltd

    August 2012

    CAFM EXPLORER- THE BUSINESS NAVIGATOR

    Ease-of-use
    Quality
    Support

    I just won a huge project when i presented a PPM plan for a multinational company here in Nigeria using CAFM EXPLORER? My preaching of application of CAFM EXPLORER to other Fm companies in Nigeria is - with CAFM EXPLORER your company stands out for success.

    Pros

    It is a treasure trove of knowledge
    CAFM Explorer is a site task summariser
    It brings out the best of facilities management
    Site success and exploration depends on the FM companies quest for excellence

    Cons

    I am yet to discover demerits of CAFM EXPLORER

    Review Source: Capterra
  • Andy from Merck Chemicals Ltd

    August 2012

    Almost perfect!

    Ease-of-use
    Quality
    Support

    For our business CAFM Explorer does everything we need it to do, very robust and reliable and excelent support. Once it's up and running- 10/10 I have written a recommendation for CAFM Explorer to an Australian public research department who were liasing with Tony Leppard 4-6 months ago...I'm not sure if they decided to invest..?

    Pros

    Excelent , intuitive, fresh, modern interface
    Powerful data analysis and reporting tools
    Easy to add different modules as and when your business expands. Great scalability- works very well for SME to Enterprise.
    Excelent service desk support.

    Cons

    Implementation/installation could be better scripted to be made eaiser for local IT.
    Although Explorer is a 'CAFM' system, we would like to see more elements of EHS management- this could be present in 2012 which we do not use yet.

    Review Source: Capterra
  • Sunij from EMCC Co. LLC

    August 2012

    Easy to use, easy to install, easy to learn

    Ease-of-use
    Quality
    Support

    CAFM Explorer is a powerful, sophisticated and highly recommended software for the Facilities Management industry.

    Pros

    CAFM Explorer is a feature rich software that has many capabilities suited for the operations of professional facilities management company. The interface is very easy to use as it designed with a similar and familiar look as Microsoft Outlook. The unique drag and arrange feature for lists, especially in the HelpDesk module, helps the user find and group maintenance requests according to his/her requirements, making the users' work much easier. In addition, support from FMx Ltd is just excellent. The best part about FMx Ltd is that they keep working hard to continuously improve the software and upgrade its features based on feedback from FM industry peers and professionals.

    Cons

    There is no locally based support (in case of emergencies). Although the support through Skype, emails and phone calls are quite helpful, useful, and prompt; there is a possibility that some support requests would have have to wait till there is a reply from the CAFM team during their office hours (which might matter if your operations are based internationally).

    Review Source: Capterra
  • Chris from Young Epilepsy

    August 2012

    IT Perspective

    Ease-of-use
    Quality
    Support

    I would be happy to recommend the system.

    Pros

    *CAFM reads user details from our +900 user Active Directory system.
    *Able to interact with the DB to provide ad-hoc webbased reports/analyst

    Cons

    *Method to license new PC's is just managable. e.g. We ocassionally rebuild PC's and need to de-reg 1 pc to register another.
    *Occasional timeouts when accessing system, Still investigating whether this is a network or FMx issue

    Review Source: Capterra
  • Timothy from David Lewis

    August 2012

    CAFM Review

    Ease-of-use
    Quality
    Support

    I think the program is good for our maintenance department. They seem happy using it and the end users also seem happy at the can see the progress of their request from the time it is submitted to when the job is completed.

    Pros

    Very easy to use
    Easy to deploy
    Good Support

    Cons

    None i can think of

    Review Source: Capterra
  • Ian from Alba Facilities Services Ltd

    August 2012

    Cafm 2012

    Ease-of-use
    Quality
    Support

    A fantastic product which we are commited to working with in the long term. We are eagerly awaiting future developments and will upgrade whenever possible.

    Pros

    Reporting function is great with some really useful standard reports available. The widgets on the CAFM today page are useful and are now displayed in our office on a large screen for all to see.
    Customer service and support is superb and the new addition of the account manager will make our communication with CAFM even better.

    Cons

    Some new widgets would be good which are more specific to our needs and some of the reporting could be easier to set up. Eg when setting up a similar report to be sent to individuals, it would be good to be able to clone the report then make the minor changes that are required. When allocating jobs to the engineers it would be good if the same job number couls be used when applied to multiple engineers. At present if I send "Engineer A" to a job for 2 days and "Engineer B" only attends for the first day, I need to raise 2 different job numbers.
    Would be good if the system could generate quotes which could then become the jobs/work instructions.

    Review Source: Capterra
  • Tina from IDH

    August 2012

    Cafm in an IT support environment.

    Ease-of-use
    Quality
    Support

    I can see that cafm is a very good facilities software and had the IT department had more involvment when the database was built for our company then we would potentially have had far less problems than we have had, but I really can not fault the support and advice I've been offered whenever I have questioned anything. I'm fairly confident that with their assistance we can manipulate the software to make working with it a viable option for us.

    Pros

    Cafm isn't designed to be used in the way in which we need to use it but the support received from both the account manager and the support team has exceeded expectations.
    The work planner is good.

    Cons

    We are trying to use Cafm in an IT environment and are finding that the software, coupled with the way that it has been built for IDH does not meet our needs and we are struggling to work effectively or efficiently with it.

    Review Source: Capterra
  • S from Renova Developments

    August 2012

    highly Improved the help desk service

    Ease-of-use
    Quality
    Support

    I would recommend this software to any company that provides a help desk service.

    Pros

    Once all your data is unputted it is so easy to use and the amount of reports that can be created is great. Time saver in logging jogs and can keep track of each job from when first logged to completion.

    Cons

    Takes a long time actually inputting your information, but needs to be done to create valid reports.

    Review Source: Capterra
  • Iain from Moray College UHI

    August 2012

    An application that meets our requirments

    Ease-of-use
    Quality
    Support

    Ace product, and well worth anyones consideration.

    Pros

    A user friendly application that suits our needs of a College that employs 400 + staff. A vast array of functionality, that we have yet to utilise to its full potential. Full support from helpdesk and in a professional, friendly and approchable manner.

    Cons

    Installation notes could be more informative

    Review Source: Capterra
  • Jason from LDS Church

    August 2012

    Good Foundation-Needs Some Refinement

    Ease-of-use
    Quality
    Support

    Overall I'd like to see CAFM be streamlined for input to output of information in a way that allows me to be more of a planning analyst rather than a data analyst. This might include tools for reducing manual input and output of data like conditional populating of fields and built in reporting capabilities. Data sometimes has unclear relationships. Custom named data fields should follow through to column headers. CAFM Cad could use some refinement to eliminate bugs and make generating labeled and color coded floor plans quick and easy.

    Pros

    Logical hierarchy of space; AutoCAD plug-in; One tool to track and link people and space

    Cons

    Limited methods of importing of data; software bugs that require a work around; Limited ability to sort, filter, and export data; No tools to manipulate data in mass (i.e. duplicate check, deleting outdated records)

    Review Source: Capterra
  • Daud from Nada Properties Co Ltd

    August 2012

    Underutilization of CAFM functions

    Ease-of-use
    Quality
    Support

    Would really appreciate to have a training at the site conducted in person at the office here for an effective transfer of related skills with regard to CAFM. Otherwise the usage of CAFM will be not of choice and might revert to compatible alternatives.

    Pros

    We have been using the CAFM since few years back and has really benefited our daily operations.So far only the heldesk module has been fully utilized but other functionalities were about only 10% utilized. This was due to the lack of knowledge on the usage. Really need to get the users to understand and master the usage. That's the reason why the CAFM 2012 was not deployed although we have the installer and liciense purchased. Due to this reason I can't convince management to go for upgrades as we lack hands on the overall CAFM Management. I'd requested somebody from CAFM, HQ to drop by at our office in Khartoum but was not possible due to implication issues as Sudan is a US sancntioned country.

    Cons

    No Comment.

    Review Source: Capterra
  • Jamie from Energy Solutions Arena (Delta Center)

    August 2012

    CAFM explorer

    Ease-of-use
    Quality
    Support

    CAFM explorer is feauture rich, intuitive, and very easy to learn. The web interface allows customers to drive information and requests for their individual needs.

    Pros

    Easy to use
    Incredible support
    Fantastic team

    Cons

    Reporting
    budgeting
    scheduling

    Review Source: Capterra
  • Joanne from The Co-operative Group

    August 2012

    Cafm today

    Ease-of-use
    Quality
    Support

    This is an excellent helpdesk system

    Pros

    Information can be easily extracted and manipulated.
    Views can be altered to suit user

    Cons

    Can be costly to make any basic changes ie adding/removing columns off the valuation/compelteion report
    Nedds more financial attributes

    Review Source: Capterra
  • Vicky from Estates & Property Services, University of Salford

    August 2012

    CAFM just got better!

    Ease-of-use
    Quality
    Support

    Excellent - and with the Work Planner in the 2012 upgrade we can start to plan work more effectively.

    Pros

    We are using CAFM to manage our PPMs and reactive work, manage our assets, book transport and produce our monthly Performance Indicator reports.
    The new Work Planner will enable managers to program work down to individaul team member and enable the helpdesk to see who is available for reactive work.

    Work planner can also hold absence days and training etc - we had to use a separate spreadsheet previously - now all nicely wrapped up in one neat package!!
    We now have also CAFMNet Advanced Helpdesk which will be used by our Building Managers to assign work and complete job tickets
    Also implementing CAFMNet Advanced User to give customers better information and allow them to add notes and questions to job tickets.
    We have had some development work done to enable us to use CAFM to provide space data for our Estate Management Statistics - will be a real saving in staff time once fully implemented and will enable us to easily provide reports to Colleges and Schools.

    Cons

    None really - but it would be great if we could add shift patterns to the trade staff

    Review Source: Capterra
  • Neil from International Baccalaureate

    August 2012

    Block booking for CAFM NET

    Ease-of-use
    Quality
    Support

    Please can we have block bookings for room bookings

    Pros

    A good tool to have as I have set it up for staff in
    Buenos Aires
    Cardiff
    Geneva
    Maryland
    Singapore

    Cons

    At the moment Cafm net is letting us down,
    because they would like to do block booking on the room booking section

    Review Source: Capterra
  • Colm from Royal College of Surgeons in Ireland

    August 2012

    CAFM software review

    Ease-of-use
    Quality
    Support

    We are delighted to hear that the property element continues to evolve. We are very happy with our choice and are currently committed to aligning CAFM with the development of our procedures.

    Pros

    This is an excellent piece of software. We are finding new uses for its potential every month.

    Cons

    Maintenance is relatively expensive. A discounted rate for those using all the CAFM products would be attractive.
    If there was a stronger Health and Safety element and an energy tracking module, I could see even more areas where we could adopt and expand the system.

    Review Source: Capterra
  • Ian from St John's College

    August 2012

    CAFM Explorer Quantum

    Ease-of-use
    Quality
    Support

    The software coupled with the back up from customer support has been excellent.

    Pros

    Easy to use with many tools. Still only using a small amount of the potential of the system. Have been using CAFM for a number of years now to manage buildings, costs, invoices, work orders, budgets, asbestos records and pre-planned maintenance.

    Cons

    No concerns or issues and with updates and constant development CAFM just improves.

    Review Source: Capterra
  • James from Catlin

    August 2012

    Flexibilty

    Ease-of-use
    Quality
    Support

    Very happy with the product, if only our IT could keep up with how we want to develop it!

    Pros

    Loads of functionality makes it an excellent product to use covering almost all aspects of our systems. From what we have seen integration with other products is straightforward and the supprt is excellent.

    Cons

    Could do with being more flexible in what you can turn off and on, fields that have to be filled in, fields that can be hidden etc. It would alos be nice to have a email response feature that sucked emails into the helpdesk so the only requirement is then to check, issue and resolve.

    Review Source: Capterra
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