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CivicRec User Reviews
OVERALL RATING
Showing 1 - 5 of 41 reviews

John W
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Government Administration
Time used: More than 2 years
Review Source: Capterra
December 2018
CIVIC REC
The use of CIVIC REC in our department...I can't put a value on it. Our employees love it, as well as our citizens in this great county!
Pros
The Flexibility of the product puts it at the top of the heap for our Department's needs. The already canned Financial and Roster reports are 2nd to none. The reports capture all the information that our Finance folks want to see. Being web-based instead of seat or hardware based has been the key to our success. Being restricted by seat usage really infringed on our customer service. Now, that we are web-based, we the ability sign up anyone and at anytime and at any location.
Cons
The occasional updates sometimes interfere with our business the next day, but 99% of the time, it is fixed within the hour.

Response from CivicPlus
Thank you John for your review and feedback and for being a part of the CivicPlus and CivicRec family. We appreciate your comments regarding the flexibility and reporting. Thanks, CivicRec Team
Replied February 2019
Amy
Company size: 11-50 employees
Industry: Real Estate
Time used: Less than 12 months
Review Source: Capterra
October 2020
User Friendly, Seamless Integration and Endless Customization
I have only been utilizing the software since March, and we did not launch until May and then because of COVID and amenity closures we only opened part of our facilities. My only "trouble" is not with the software itself, but with my assigned account manager and the difficulty in reaching them and the delayed response. I do however have GREAT service from the phone and online chat feature. Those team members are quick to respond, ask for details to better understand and provide an accurate and effective result.
Pros
I was very pleased with the customization of the software. Having multiple facilities, amenities and rates it was a lot to set up, however the customization was well worth it. The training was informative and the trainers were great at showing examples with our facilities, not just a mock up/sample facility. The functionality is great and very user friendly. There are multiple ways to set up a permit for example and although one method might be "preferred" by the trainers you can accomplish the same goal in at least three different ways. This is a benefit when you have multiple admins as each person may work with different set ups easier.
Cons
The set up, although very customizable was also VERY intense. We have not fully begun using all of the product features due to the complexity of setting everything up prior to launch. The most impactful functionality that I feel is missing is one related to field rentals. Our property rents 3 soccer fields and a softball field and we rent them at an hourly rate of $10/hour or a league rate of $124 for 10 consecutive weeks (2 days/week, 2 hours per day max). In the set up of these facilities there is no way to set up the $124 rate. If I set the minimum rate of $124/block with 20 units = 1 block and then I set the min units to 20 and the max units to 20, if the user doesn't select all 20 days available within the permit the system breaks down the rate/hour. So, if a user only selects 19 days out of the 20 max they can schedule the system only charges them $117 instead of the $124 I want charged. The other function that I wish were available were a feature to provide the user with "if this - then that" questions. We have a trailer with tables and chairs and a bbq and other items for a household bbq/block party and we rent this to residents, however a lot of residents just want some of the chairs or some of the tables. It would be great if we could ask the user how many tables they are requesting. If they only need 3 of the 20 we have then we could possibly rent out the other 17 to another resident, rather then having all items unavailable if one user just takes a few
Reasons for choosing CivicRec
Offered 98% of the functionality we were looking for, 100% user friendly and it's integration with CivicPlus in creating a seamless transition for the user was a huge plus.
Reasons for switching to CivicRec
ACTIVE Net was very difficult to use as an administrator and a user. It was very limited on its functionality and its customization. The layout was very outdated and could not be changed/updated.

Response from CivicPlus
Thanks for your review! We are so glad that CivicRec has proven helpful for your organization. Thanks for being part of the #CPfamily and using CivicRec. You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features along with tips and tricks for getting the most out of the CivicRec solution. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available. We appreciate your feedback very much.
Replied November 2020
Adriano
Company size: 1,001-5,000 employees
Industry: Government Administration
Time used: More than 2 years
Review Source: Capterra
October 2020
I Would Cautiously Recommend CivicRec
My experience with CivicRec has been overall positive, yet I would still cautiously recommend the product.
Pros
CivicRec was a big leap forward from the previous system we used. What I like most about CivicRec is how efficiently it allows our agency to rollover hundreds of programs from previous sessions.
Cons
CivicRec doesnt have an interactive facilities booking calendar, which is a feature that many of our customers have asked. This calendar would allow for customers to view the availability and book sports fields and park shelters. CivicRec also lacks a robust sports leagues management module.
Reasons for switching to CivicRec
The product we switch from was extremely outdated and the company had no plans to invest in R&D.

Response from CivicPlus
Thanks for your review! We are so glad that CivicRec has proven helpful for your organization. Thanks for being part of the #CPfamily and using CivicRec. You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features along with tips and tricks for getting the most out of the CivicRec solution. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available. We appreciate your feedback very much.
Replied November 2020
Maya
Company size: 501-1,000 employees
Industry: Recreational Facilities and Services
Time used: Less than 2 years
Review Source: Capterra
October 2020
Civic Rec Review
Civic Rec has allowed our divisions to work together more closely and more concisely. Being able to send reports automatically has allowed a streamlined and accurate way to serve our community.
Pros
The ease of use makes for ease in training and public use.
Cons
I would like to have updates and training periodically available to stay up to date, it is currently not an option. Also, there are a lot of add-ons that I'm unable to utilize, such as Civic Plus.
Reasons for switching to CivicRec
Our department had consistent issues with our old software.

Response from CivicPlus
Thank you so much for your review. We are glad that CivicRec is intuitive and enables collaboration across divisions. Thank you for being part of the CivicPlus family and a CivicRec client! You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available.
Replied October 2020
Shelly
Company size: 501-1,000 employees
Industry: Recreational Facilities and Services
Time used: Less than 2 years
Review Source: Capterra
July 2017
Customer Support is top of the line and software is constantly improving.
It has improved the quality of customer services by: making scheduling of reservations quicker and easier, allows for online customer rentals and availabilities, decreasing double bookings, increasing sales totals, improving tracking of rentals and allows for ease of tracking reservation and accounts receivable by the reporting features.
Pros
The software is customizable to support whatever needs arise. This program has improved our customer sales and customer satisfaction by allowing customers to access our calendar online and schedule and pay for reservations themselves. The reports menu is fantastic! Manage bookings, accounts receivable, refunds, and make custom reports to fit whatever your need. . The options for reporting are endless. The customer services reps are ALL amazing. friendly, well-trained and always willing to go above and beyond to provide whatever help is needed to get you the answers you need to any questions, how to preform a task, technical problems and even operator errors. (That I am famous for!) Very rarely is there system ever down. I've worked on this system for one year and have only had 2 instances that the system has been completely down, one of which I know was involving a power outage in the area of their main offices. All in all, this program as greatly helped me to perform my job functions to a much higher standard than before we began using it.
Cons
When system updates are rolled out (typically on a monthly basis, there are some glitches that effect the quality of the software for a brief period of time. As they make improvements to some areas, it may cause a small issue in other areas of their software. A simple phone call to notify them of this will usually correct the problem within minutes or at the very least make them aware of it and get their tech department working on a fix for the problem.