CivicPlus Recreation Management vs MyRec.com
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.1 / 5
4.4 / 5
Value for Money
4.1 / 5
4.6 / 5
Customer Support
4.5 / 5
4.9 / 5
Functionality
4 / 5
4.3 / 5
Last Review Written
June 13, 2024
August 27, 2024
Pros/Cons
Pros
- The training was informative and the trainers were great at showing examples with our facilities, not just a mock up/sample facility. The functionality is great and very user friendly.
- I do however have GREAT service from the phone and online chat feature. Those team members are quick to respond, ask for details to better understand and provide an accurate and effective result.
- The outstanding customer service. And the fact that they have a spell check feature in their feedback.
Cons
- Unreliable software filled with glitches and poor website formatting and management. Poor customer service filled with no answers but work arounds to the problems.
- Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email.
- A simple phone call to notify them of this will usually correct the problem within minutes or at the very least make them aware of it and get their tech department working on a fix for the problem.
Pros
- It has been stable, and the customer service is excellent and friendly from the MyRec staff.
- From start to finish line the service was outstanding. I felt like MyRec listened to our needs on what we wanted, and they delivered.
- I love the public side of the system- I think it is very user friendly. We especially like the access to instructors to go electronic and not have to use paper for everything anymore.
Cons
- A complaint we have from our constituents is that they are unable to re-set their password when they click the re-set password button.
- Users always have trouble recovering their password. We get complaints that the website is "too confusing" and not user friendly.
- I do not defend this company to the public at all. I constantly get negative feedback from the public and I have to turn into the IT person to fix it.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
