DirectLine by Megamation is a cloud-based maintenance management software that serves the maintenance scheduling and compliance reporting needs of education, manufacturing, healthcare and beverage industry. Available on a monthly subscription, the SaaS-based solution is accessible via a web-browser on any Internet-enabled device.

DirectLine is a modular solution including applications for condition assessments, preventive maintenance, work order management, and other essential CMMS capabilities. As a modular system, businesses only need to implement the modules that they need at that point in time, rather than implementing and working around more features than necessary.

Additionally, DirectLine specializes in developing customized modules and features for individual clients. Once created, these modules are made available to all DirectLine customers, so that clients with similar needs can consistently find new, improved modules to add to their existing DirectLine solution.

All support is local, and each DirectLine representative helps clients solve issues, receive any needed customization, and ensure all facets of the system run smoothly.



31 Reviews of Megamation DirectLine

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 31 reviews

July 2018

Kevin from Goodwill of Greater Washington

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Highly functional application - terrific customer service response and flexibiliy

Pros

Great customer service, including unlimited training, prompt response and flexibility in developing and implementing changes to enhance functionality and user experience

Cons

The software (administrative portion) is not the easiest to use and the reporting is a bit clunky. In terms of ease of use - this application has extensive functionality and, in my experience, it is difficult to make such applications "completely" friendly to users who don't have a level of experience working with CMMS systems, so I don't consider this a drawback.

July 2018

Brandon from Dentsply Sirona

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Good

Pros

It helped us move from papers to paperless, easy to look up information if you know what you're looking for. Costumer service is excellent!

Cons

It's slow, but that maybe our internet. You have to switch between several screen to get all the information you need sometime.

July 2018

Kelsey from Natural Factors

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Support for program is fantastic!

Support team has seemed genuinely happy to help me anytime I ask. They are quick and efficient in their support and come up with great ways to use the system to help me!

Pros

Whenever I have a question or need, the support staff is there to aid me!
Megamation also has some very usable functions that come in handy

Cons

Some of the interface is a little awkward to navigate
I wish there was a formal training that was not on the phone/computer

July 2018

Chaitanya from CTG

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

an extraordinary asset to us, we utilize it principally for Work Orders, Equipment stock

Pros

Clients presently have a solitary way to get their requirements met. This has enabled us to appropriately compose our opportunity

Cons

For us it took a while to comprehend our genuine needs and how we could influence the product to work best for us.

July 2018

Joe from Grand Traverse County

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Megamation Directline CMMS

The Customer service is world class, Training either onsite or remotely is accomplished very well and at minimal cost

Pros

Ease of use and ability to customize reports, the inventory module is set up well, KPI reports are very customization friendly for predictive maintenance planning

Cons

Photo inclusion is a bit clunky and difficult to utilize smoothly, cost per module is initially a selling point but as the system is setup it would be better to have all modules available.

July 2018

Frank from Sage V Foods, LLC

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Great software and support. They are always willing (and able!) to work with you, whether its a problem or enhancements.

We've been actively using Megamation for all of our facilities since 2010 and haven't looked back since. I recommend Megamation without reservation; try it.

Pros

This is a powerful, full featured, world-class, CMMS system quite able to handle all that you can throw at it. Support is outstanding.
Where they really shine is; As our business needs change, they listen and respond accordingly. This isn't something you find elsewhere.
It has features we haven't yet even used, but plan to as we grow.

Cons

Not much not to like. Online documentation is at times, vague or not current. But, all you need to do is give them a call to clear something up.

January 2018

Rob from NSHA

Company Size: 501-1,000 employees

Review Source


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2018

Great Customer / Tech support

Pros

I like that it is a program for creating work orders and not a different program that has this feature added to it. I like the work order console concept and how it presents your WOs to you, arranged how you like it. I like having multiple windows open while I am working on different things.

The team behind this program is very very helpful. They are always willing to help and teach, regardless of the issues. This is the best part of the program.

Cons

I am the go-to guy in the shop for this stuff. I am learning it as I go with the help of the support team. When I first started to use the program as a user it fount it was a little clumsy. Not being able to "double click" on the description of the work order to open it. Having to close the "View work order" screen and open and "Close work order" screen to close it when the work order was done.

Opening multiple windows and navigating through them was not something that came easily, but now that I know its obvious.

This program is great and can do lots but for the person who turns the wrench it can be a little too much for what they need it to be, for now.

December 2017

Burke from Vancouver Island University

Company Size: 501-1,000 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Great system, lots of options.

Good support response.

Pros

Great system, lot of options. Good customer support.

I am using characters to fill up this minimum requirement.

Cons

Some delays and difficulty in setting up custom features. Some technicians are too technical in their communications.

December 2017

Antonio from Can Art

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

General Manager

Great experience. We appreciate the support in uploading out data

Pros

The Mobile app is a great tool to use.
Accessibility to as many user we want.
Simple to use and configurable to our needs

Cons

It is a good software on overall but there is many glitches, most due to improper use and lack of training. More webinars on you tube should be available.

December 2017

Richard from Municipality of West Perth

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

Drinking Water and Wastewater Operations Maintenance recording made easy

Shopped around for a CMMS application for almost a year, we consider this a solid platform for our maintenance programs.

Pros

Help is always available, affordable alternative to an expensive software suite. Screens are easy to navigate.

Cons

There was a bit of a learning curve for some staff who did not use the system on a frequent basis, but support was available.

June 2017

Pamela from Amgraph Packaging

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Love the support staff. Always an answer quickly. I can't say I've ever been disappointed.

Organization, history, tracking.....list is long.

Pros

The software is suited to best fit the needs of my company. As we grow this software grows with it. When we first started the set up it was with a second facility in mind.

Cons

The only thing that needs improvement is the reporting. Its very general. It is easy but I'd like to have my weekly reporting export directly into a chart set up. Maybe better training.

June 2017

Denise from Lewis & Clark College

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

We are a College campus using DirectLine since 2012. The Mobile app in 2017.

Pros

Megamation has been able to customize DirectLine for our situation. We've been able to set up On-Demand inspections that will create a work order if a deficiency is found. Great for dorm room and mechanical equipment inspections. Their Mobile app that allows maintenance workers access to their work orders from a smart device (Kindle or phone).  The adoption of mobile work request system eliminates the printed copies, allows for receipt of work requests in the field, and improves staff productivity by refocusing time spent on paperwork to time spent in the field.

I find their customer service/help desk to be very responsive and quickly solve whatever issue we may have.

Cons

Because the software is customize-able, it took us a while to understand our real needs and how we could make the software work best for us. It was very helpful when Megamation put us in contact with a retired College Facilities person that understood the DirectLine system and the needs of a college system.

June 2017

Alex from poraver north america

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Fantastically versatile, exceptional customer service and support for even the smallest issues.

Allows us the benefits of keeping up to date on all things maintenance, allowing improved equipment availability.

Pros

Effectively made this a one stop shop to provide a tool kit to maintenance and engineering, for any industrial environment. It is also configurable to our needs.

Cons

Can be a little overwhelming at first until your organization understands it's abilities and how you want to use them.

June 2017

Kevin from Facilities

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

My experience with DirectLine has been very positive

I have a very good idea of what maintenance activities are being done in my group. It's straight forward to schedule the maintenance.

Pros

The software works well and predictably. I appreciate the support I have received from DirectLine. Having 24 hour support is fantastic. The support Staff is always helpful and they are quick to fix my issues.

Cons

Too many mouse clicks for a scheduler/superuser. I think they could do a better job making some of the redundant tasks more streamlined.

June 2017

Terry from Loch Lomond Villa

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Megamation - a great resource to us, we use it primarily for Work Orders, Equipment inventory and PM

tracking work orders, tracking equipment repairs, prompts for Preventative Maintenance, daily, weekly , monthly.

Pros

Ease of use and customer support, the Megamation staff are always proactive they call us regularly to see if there is anything we need, whenever we have a question they are always prompt and helpful

Cons

I have no complaints, we only use a small portion of Megamation's capabilities, I'd like the font to be larger. Other than that I am a very happy user.

May 2017

Gordon from Vanderwell Contractors 1971 (ltd)

Company Size: 51-200 employees


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

System fits our needs very well>

Overall nice to work with.

Pros

The system modules are very easy to identify and operate. Very comprehensive list of functions. Customer service has been excellent.

Cons

Unable view picture of equipment along with the equipment information.
No print function for PM's unless the WO is scheduled.

February 2017

Stacy from American Packaging Corp.

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Well supported and continually improving CMMS

Since our implementation of DirectLine, Megamation has completed may customizations to meet our needs. These have help us to satisfy regulatory requirements, improve our business management and gain acceptance from users.

January 2017

Ralf from Panolam Industries Auburn Facility

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

DirectLine - Direct Success

We are thrilled with DirectLine so far. The system is very user friendly and as we trained all our managers, supervisors and group leaders, we haven't missed a beat in creating work orders. We have also started up PM programs in several departments (with all documents needed scanned into the system) and we are now working on generating reports. The support from your team has been tremendous. All changes we have requested has been granted and every question we have had, has been answered. We are eagerly looking forward to what the future is bringing.

Pros

User friendly, great support.

Cons

Nothing we dislike at this time.

January 2017

Jon from Tacoma Community College

Company Size: 51-200 employees


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Megamation Review

Customer Support is Great, but the program is difficult to learn and there are no " EASY" text instructions to help you.

Pros

The program works well when you learn it.

Cons

Difficult to learn.

November 2016

Tyrone from Cafe Valley Bakery

Company Size: 201-500 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

So much to choose

After viewing a demo of the direct line software I found it to be full of potential. I truly enjoy having that amount of freedom to do with the program as I choose.

Pros

This is a cloud based product, so no need to load your servers.

Cons

The cost for some is a bit pricey.