About Ecotrak Facility Management Software

Ecotrak Facility Management Software helps organizations in facility management, repair and maintenance all through one user-friendly dashboard. Ecotrak is designed to help businesses save time and money by properly managing their buildings, assets and equipment.


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16 Reviews of Ecotrak Facility Management Software

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(12)

12

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

September 2021

Marc from Del Taco, LLC

Company Size: 1,001-5,000 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2021

Ecotrak and Del Taco

Since our beginning with Ecotrak, the facilities department has been able to gain more insight into the state of our locations. We can review trends with equipment and vendors to change what is needed to ensure we are progressing and traveling down the right path. We have the ability to create reports that aid us in our decision-making processes. We can more easily move from service request creation to invoice approval with the necessary information all in one platform. The system has enabled us to work closely with other departments and provide them the information they need from us with ease. We have been able to more efficiently help our field OP’s teams with their issues and get them resolved rapidly. All in all, we have become more efficient with this system.

Pros

The Ecotrak system has allowed us the ability to customize the platform to work for our needs and requirements and not the other way around. The adaptability of this platform allows us to not only enhance our processes but gives us the ability to change these processes when it is necessary with little effort.

Cons

As with any software platform, there have been several glitches that have created more work for our department. That being said, the system has never inhibited our ability to ensure service for our locations.

Reasons for Choosing Ecotrak Facility Management Software

It was determined, from what I have learned since being onboarded, that our department felt Ecotrak was the simplest platform for our OP's partners to manage and it was also customizable to our requirements.

Reasons for Switching to Ecotrak Facility Management Software

I was not with Del Taco during the switch; however, I believe cost and visibility on WO's and vendors were the main issues.

Response from Ecotrak

Replied September 2021

Hi Marc! Thank you for taking the time to write us a review. We truly value our partnership with you and Del Taco. I've communicated your review to the entire team. Your feedback is much appreciated. Thank you!

August 2021

Peter from Snooze Eatery

Company Size: 1,001-5,000 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

August 2021

EcoTrak is a must have for Restaurants

I have used ServiceChannel and EcoTrak in my business life and EcoTrak has done a great job in creating a CMMS that tracks every item that you want databased. Priced so vendors are saddled with huge costs to invoice directly into Ecotrak like other systems.

Pros

asset based system so you can track every piece of equipment in your locations and then data mine the costs and other aspects needed to meet Accountings needs for budgets and costs.

Cons

Like any other computer based systems, EcoTrak does have system glitches that arise but they work quickly to resolve them.

Reasons for Choosing Ecotrak Facility Management Software

EcoTrak was established with a system that did better tracking.

Reasons for Switching to Ecotrak Facility Management Software

Cost was lower and the databasing of assets far better.

Response from Ecotrak

Replied August 2021

Hi Peter, Thank you taking the time to leave a review for Ecotrak! We're glad to hear our software is helping you and your accounting department track your equipment. Thank you again for taking the time to submit your feedback as we are always looking for ways to improve the app. Have a great day!

August 2021

Dominic from Rubio's

Company Size: 501-1,000 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

August 2021

Ecotrak In Review as a New User.

Overall I am happy with the software as a tool for managing our facility needs, and I appreciate that the team is open to listening to our specific needs. I really wish we didn't have system glitches almost every time they perform a system update though...

Pros

I like the fact that I can customize my views for any of the fields. I like the way the dashboards are set up, and I also appreciate the search features. Lastly, I appreciate the fact that I could do anything on my phone that I can do on my laptop.

Cons

I do not like the fact that whenever you are working on any other page besides page 1 and you perform a task it kicks you back to page one, and then you have to scroll all the way to the bottom of the page to get back to the page you were at...This is very annoying when you are approving invoices or working on ranking your vendors for a specifc location.

Reasons for Switching to Ecotrak Facility Management Software

Although I was not around when the change was made, I was told it was a cost savings as well as a promise to give Rubio's a customized solution.

Response from Ecotrak

Replied August 2021

Hi Dominic, Thanks for reviewing Ecotrak! This feedback is super helpful and has been communicated to our product team. We're so happy to hear that you are happy! We appreciate you and your business!

August 2021

Steve from Lazy Dog Restaurant & Bar

Company Size: 5,001-10,000 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

The best Facility Management Software on the market

Overall it has been a positive experience that has saved me tons of time and money. I've received some of the best support from Ecotrak.

Pros

Ecotrak is incredibly valuable for my facilities and construction teams to place and track service requests. I've used several CMMS systems in my career and Ecotrak is the most operator friendly system. The system tracks facility equipment, service providers and spend across all my locations. Ecotrak helps me organize and manage over 1,000 work orders and locations a week. My service providers love working in the app and are not charged for using the system.

Cons

My company took awhile to switch from Service Channel to Ecotrak however, the implementation team made it such an easy, seamless transition. I wish I would have made the switch sooner!

Reasons for Choosing Ecotrak Facility Management Software

Ecotrak delivers the best value by far! Ecotrak is easier to use and is continuously improving the software. The reporting and analytics dashboard far exceeded our previous system. You receive the best support throughout the whole process and our operations team loves it! I highly recommend Ecotrak.

Reasons for Switching to Ecotrak Facility Management Software

Our contract was up and we wanted to review the latest software.

Response from Ecotrak

Replied August 2021

Hi Steve, Thank you so much for your review of Ecotrak! Nice to hear that your team and service providers are finding great value from Ecotrak. Excited to have you onboard!

August 2021

Jason from Kura Sushi USA

Company Size: 501-1,000 employees

Industry: Restaurants

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2021

Kura Sushi Review

My experience has been so great! The software is amazing and helps be run my department so much more efficiently and effectively. Your team is so amazing, helpful and AWESOME!!! [SENSITIVE CONTENT], has provided so much knowledge and support for my company and team. She is AMAZING! From the top down, everyone I've worked with and met, is wonderful and a pleasure to work with. Thank you for all your support and training.

Pros

I love that this software gives you so many abilities to build and setup every part of facilities management. Its very simple to use and the processes are great. Being able to track work orders, invoices, assets, vendors, budgets, R&M, proposals, equipment, inventory and costs, is AMAZING!!! You guys have done an excellent job developing an amazing facilities management system.

Cons

I feel the location/map piece of the vendor needs to be on there. Vendors need to have a radius that's within a mile of the check-in check-out of location/job. This is needed to hold them accountable for hours and locations. There is a lot of information and categories to this software, so its a lot to learn. Maybe can improve a little on the user friendly aspect. For some users, it is difficult and a lot to process.

Reasons for Choosing Ecotrak Facility Management Software

Had just started before I came on-board.

Response from Ecotrak

Replied August 2021

Hi Jason! Thank you for taking the time to write us a review. It makes me so happy to hear that you and Kura Sushi are enjoying using Ecotrak. We are currently working on the vendor piece of the software and can't wait to show you once it rolls out. Thank you for your honest feedback. It helps our product and teams improve. We are so lucky to have you as a customer. Thank you for your partnership. We appreciate you!