Facilitron
About Facilitron
Awards and Recognition
Facilitron Pricing
Transaction-based pricing: All features and services including implementation, training and support funded through service fees charged to end users. No direct costs to facility owners.
Free trial:
Not Available
Free version:
Available
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Most Helpful Reviews for Facilitron
1 - 5 of 24 Reviews
Keith
Verified reviewer
Education Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Faciltiron Review
I have a lot more control over who is using our facilities, as well as the ate/recurrence of use. This informationalos helps with to monitor energy managementregulations based on facility utilization (moving away from one size fits all).
PROSThe various faetures that go along with making reservations and selecting support services - stakeholders express familiarity with these features.
CONSInternal users' ability to enter reservations on top of date(s) that have already been reserved. Not sure if this has to do with the rights/privileges or if it's something else.
Vendor Response
Hi Keith, thank you so much for taking the time to leave this excellent review. We really appreciate hearing about your experience, both positive and negative. We will bring up your concern about conflicting internal reservations with our development team and will do our best to improve the user experience. Please let us know what we can do for you in the future.
Replied July 2019
Debbie
Education Management, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Stress-free Event Scheduling & Billing
The Facilitron team of experts are always available. Fast responses, expert troubleshooting advice, streamlined billing and revenue record-keeping is just a part of the excellent services Facilitron offers. This is the first time using a reservation system of this caliber. Facilitron has gone above and beyond our expectations with the quality service, ability to retrieve data for evaluation and software accuracy.
PROSThe use of this software has made event scheduling a breeze! The Facilitron Dashboard eliminates the risk of event conflicts, incomplete application process, billing confusion and lack of certificate of general liability insurance. The software can accommodate the various facilities offered for rent, as well as the dates & times of availability. The software's reporting ability to show revenue and bookings in bar and pie chart format, as well as the ability to convert the graph style into Excel, CSV or PDF format is very convenient.
CONSThe system has exceeded our expectations. Therefore, there are no complaints about the service or software.
Vendor Response
Hello Debbie, we are so glad that Facilitron's team of experts helped make your experience on our platform run smoothly. We are always here to help! Thank you so much for the detailed review and we wish you success in all that you do!
Replied July 2019
Jennifer
Music, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2023
Stay away from this company.
Terrible. There was no consideration to my event, the people I had scheduled to arrive or the students that was scheduled to perform. My event was literally ruined.
PROSLiterally nothing. No one showed up and I was unable to use the venue that I reserved and paid in advance for.
CONSNo one showed up to open the facility for my event.
Vendor Response
Hi Jennifer, we're sorry your event didn't go as planned and we understand your frustration. Unfortunately, Facilitron doesn't manage the onsite event staff, that is the responsibility of the facility owner/operator. But we are here to help. If the facility operator's event staff does not show up, you can call our 800# and we can contact the facility operator on your behalf and sometimes problem solve other issues. You may also reach out to the contact listed on your permit which we could help you with if you didn't bring along your permit. Meanwhile, if you'll reach out to us, we can assist with getting a refund and perhaps find out where the confusion was with the event staff at the school. I hope this helps.
Replied August 2023
Kelly
Primary/Secondary Education, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great product
This has been a true time saving system, from what is available to collecting the fees.
PROSNo more papers, we were getting so many facility requests some of the requests were getting misplaced, or overlooked. This lets everyone get their requests in and for all to see where in the process it is and that there are no hidden agendas.
CONSWhen scrolling from month to month when you change the site or room it takes you all the way back to your current month. This makes it very hard when trying to see the availability of rooms or sites.
Vendor Response
Kelly, thank you so much for taking the time to leave this excellent review. Also, thank you for your feedback regarding issues scrolling from month to month. We really appreciate hearing about your experience, both positive and negative. We will bring that up with our development team and will do our best to improve the efficiency of our platform and overall user experience. Please let us know what we can do for you in the future.
Replied July 2019
Don
Education Management, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Facilitron As a System
We are seeing a steady source of income coming in now. We are collecting the district expenses that at one time we didn't consistently receive.
PROSWe now have a system that is for all users district wide. All the fees throughout are the same and not one school is able to charge differently than others. Also, we are beginning to see the results of the schools being accountable for their rentals.
CONSThe problem that we have is the need to baby sit the ends users. I think eventually this will lesson but it seems like there is always an issue that needs our attention
Vendor Response
Hi Don, thank you so much for taking the time to leave this great review. We love to hear that your district is seeing more steady income since beginning with Facilitron. We will also bring up your concern about the difficulty of use with our development team and will do our best to improve the efficiency of our platform and overall user experience. Please let us know what we can do for you in the future.
Replied July 2019
