M working on cancelling our account but the customer service is what ruining my relationship with FIXX.

There are two items of frustration. Creating reports in Fiix is a giant pain.

Helps to manage assets and schedules quite well. Tracking is simple  to use and nice and functional.

Fiix support seems to be very limited. For example, the search function in RFQs does not search the supplier, it is searching an address field, rendering it virtually useless.

I am impressed with the user friendliness of the software and the ability of it to cover a range of needs.

We use only a small portion of the software's capabilities. Does an excellent job for the cost.

An additional bonus with FIIX is that the support team is vey friendly and helpful in answering any questions and resolving any issues.

I liked how easy it was to create items within this system. This will be a great system for a new business, existing business or in our case, a rapidly expanding business.

They have also refused to refund monies we paid for training despite acknowledging that the training has not been done - which is just theft.

It is quite user friendly for a powerful tool which has been great when building out the Facility and officially implementing Fiix.

The software lays out the asset structure in an easy to use way. Keeps a great history on all work orders and changes made to assets.

Could be more integration between requester and manager. Some communication is lost after the work order is assigned.

Having the ability to have all information in one database is extremely important for our company during our audits. This product is very good.

We have had a great experience with Fiix and have seen an increase in up time and an increase in our preventative maintenance completion.

I love the cross-integration between my field technicians, accounting, and warehousing.

When used correctly by our facility staff, it is a great tool and will help us take better care of our properties and equipment.

Ease of use, Customer service, reports, etc. In fact the CMMS is really simple and efficient.

Migrating inventory data from one system to another was an epic failure. It ended up being useless data and all had to be re-entered.

I quit using Fiix about 4 months into our second year. Lots of time lost entering in the information sadly.

Graphical presentation was very poor, the way numbers are showing it required proper graphical representation with few colours.

I have enjoyed working with the reps at Fixx. Any time I have had questions either with technical support or licensing, they have been professional and courteous in answering.

We feel we get excellent value for money with this product.

In addition, it is possible to retrieve the correct data from TOPdesk. Furthermore, the TOPdesk developers are continuously working on improving the product.

TOPdesk is a quality solution, supported by quality people and at a very affordable price.

Very specific pointed towards the IT world, such as for a printer defect. But not the ideal solution for a more general type of ITSM application.

No drag and drop for adding files to incidents.

We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side.

TOPdesk is a good placeholder for tracking and maintaining customer updates & items in process.

Form designer is a bit limited and the advanced custom form development tool is difficult to use. A couple of elements of the product still need to be administered via an external tool.

TOPdesk is very easy to use. The software is full of useful functionalities.

Everything you need voor your incident, change and problem processes.

This prompted our work to be postponed for a couple of weeks. Months after, we sometimes have stimuli that just don't work well.

Changes are therefore made in no time. You also have the option to generate reports.

Wise to ask for a demo to help you decide, which is the best for your requirements.

Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.

The restriction to just 2 levels of an item. E.g. Main and Sub Category, Branch and Sub Branch.

TOPdesk has been a great asset enabling us to improve our customer service.

The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.

The creation of tickets and the overal feel of topdesk isn't too difficult. Also the automatic importing of mails is a nice feature.

It helps businesses offer the best services to their consumers.

The worst part about topdesk, is learning how to use it.

Very good work done by TOPdesk leaves me in no doubt that it is one of the best companies currently in the field of help desks.

The User Interface with both self-service terminals and the manager portals is new, and we also like how recommended information articles appear instantly when an event happens.

One weakness, developing workflow-based email prompts is very complicated and time taking. Our implementation representative also had a rough time setting it up the trigger points to deal with.

This was a very big jump from our previous Service Desk management tool. It is very fast, has many features, is easy to use and has many different escalation routes.

The API provides an easy way for bulk updates to items in TopDesk to be applied.

It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive.

It is probably best suited for smaller companies without a need to advanced routing. TOPdesk looks to be continuing to develop more modules.

This has been a great innovation and development. Great customer support, which is really important.

From 1st visit to build to launch everything was so professional. Everyone I spoke to was an excellent ambassador for the company.

Easy to use and gets you a clear overview over support cases.

No 24hr clock when regional setting is set to GMT.

The deadline function is also super helpful as it allows you to see when something needs to be seen to urgently.

The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.

US Dollar

Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance.


The CMMS helps manage work orders and physical assets, schedules, tracks maintenance and keeps detailed records of asset performance and maintenance history. Other features include inventory tracking, parts and supplies management, an interactive calendar, printable QR codes for easy asset tagging, customizable reports, multi-site management, ERP integrations, and more.


Fiix is a web-based solution, aiding in setup and automatic updates. All users also get access to the Fiix mobile app, which puts the CMMS into the hands of technicians in the field. The system is compatible with Mac and Windows operating systems and any iOS or Android mobile device.



LongDescription

Purchase Order Management

Work Order Creation

Barcoding/RFID

User Management

Status Tracking

Barcode/Ticket Scanning

Mobile Alerts

Asset Accounting

Customizable Reports

Document Storage

Activity Tracking

Equipment Management

Task Scheduling

Repair Tracking

Electronic Signature

Scheduled/Automated Reports

Resource Management

Job Management

Calendar Management

Customizable Fields

Barcode Printing

Barcode Recognition

Scheduling

Data Import/Export

Downtime Tracking

Multi-Location

Facility Management

Audit Trail

Technician Management

Mobile Access

Cost Tracking

Fixed Asset Management

Inventory Tracking

Compliance Management

Real Time Data

Performance Metrics

Historical Reporting

Vendor Management

Maintenance Management

Benchmarking

Role-Based Permissions

Preventive Maintenance

Real Time Notifications

Service History

AI/Machine Learning

Workflow Management

Real Time Updates

For Schools

Residential Properties

Asset Tracking

Activity Dashboard

Inspection Management

Parts Management

Alerts/Notifications

Equipment Maintenance

Work History

Reporting & Statistics

Reminders

Asset Categorization

QR Codes

Automated Scheduling

Work Order Management

Job Scheduling

Accounting Integration

Root Cause Analysis

Real Time Reporting

For Mechanical Equipment

Asset Lifecycle Management

To-Do List

Inventory Control

Reporting/Analytics

Monitoring

Equipment Tracking

Incident Management

Job Tracking

Warranty Tracking

Quotes/Estimates

Drag & Drop

Predictive Maintenance

Purchasing & Receiving

Third Party Integrations

Location Tracking

Maintenance Scheduling

Task Management

Inventory Management

Check-in/Check-out

Search/Filter

Calibration Management

Asset Planning

Vehicle Information

Facility Asset Management

Real Time Monitoring

For Airlines

Digital Signature

KPI Monitoring

Audit Management

Single Sign On

Real Time Analytics

Manufacturing Inventory Management

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Basic: $45 per user, per month.
Professional: $75 per user, per month.
Enterprise: Custom pricing.


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Fiix

In Person

Live Online

Webinars

Documentation

Videos

Making service happen with TOPdesk
TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.  
TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. 

Taming service desk chaos
As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management. 
With TOPdesk's features, your IT service desk staff can: 
- Keep track of assets within your organization
- Prioritize incoming tickets, and assign tasks automatically based on operator capacity 
- Increase transparency around ticket status
- Stay on top of your team's workload with customizable reports and dashboards
- Capture and share critical knowledge within the service desk and with end users
What's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. 

Breaking silos and improving collaboration
With less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   

What will TOPdesk help you achieve? 
Improving your service delivery step by step, your service desk will:
-Stop firefighting and regain control of your ever-increasing workload.
-Improve communication and transparency with end users. 
-Be noticed and appreciated for your on-time, consistently great services. 
-Continue to meet expectations, find time for valuable service improvements, and help shape an organization where all employees can thrive.   

What makes TOPdesk's implementation and product support unique?
TOPdesk's platform is a standard solution, but flexible enough to personalize. Our in-house experts use best practices to set up the platform and optimize it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organization.
With plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. 
Once set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  
With 25+ years' experience helping organizations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers,    here to share tips and tricks for service improvements, so you can continue to learn and grow. 
TOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based. 



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